Edmond Hyundai

Noah Glavan was my salesman. I am sure I added to his stressful day with my indecisiveness but he helped me every step of the way to make it a worthwhile process helping me get the vehicle I was after.

Easton was very good to work with. Rey knowledgeable with car and answered all our question.

Pleasant experience. There was a large selections and they had the hybrid Tucson I was looking for. No pressure. Everyone I met at the dealership was courteous. I definitely recommend Edmond Edmond Hyundai.

I recently purchased a vehicle from Edmond Hyundai, and unfortunately, the experience fell short of my expectations compared to previous car-buying experiences. While there were a few positive aspects, the overall process left much to be desired. On the plus side, the entire process took about 4.5 hours, which is relatively shorter than what I've experienced in the past. However, this is where the positives end. The salesperson who assisted me was very new to car sales and couldn’t answer many of the questions I had about the vehicles I was considering. This lack of knowledge was frustrating and made the experience less smooth. The negotiation process for the total price of the car was particularly aggravating. Instead of dealing with one person, I had two individuals presenting various offers, including shocking 12-month payment figures, high-interest rates, and lowball trade-in values. Unfortunately, these are tactics commonly expected at car dealerships, but it doesn’t make the experience any less frustrating. After finally negotiating a fair price for my trade-in, I moved on to the finance office. The finance representatives were polite but pressured me to buy their third-party warranty, claiming it was necessary to secure the “lowest” interest rate. They also suggested that the manufacturer’s warranty wouldn’t be sufficient, which is odd considering Hyundai is known for having one of the best warranties in the industry. Even after all this, the interest rate they initially offered was significantly higher than what I was pre-approved for at my bank, forcing them to lower it to compete. Weeks later, when my insurance policy was up for renewal, I discovered that the certified pre-owned vehicle I purchased had sustained damage prior to my purchase—a fact that wasn’t clearly disclosed at the time. I had to request a Carfax report from the dealership, which confirmed the damage. The dealership was unable to explain the situation, though it seems likely (after reviewing the report) the vehicle was used as a service loaner. As a result, I am now stuck with higher insurance premiums due to this undisclosed damage. Overall, this experience has been deeply disappointing. I approached the purchase with good credit, good intentions, and the expectation that the dealership staff would act professionally and ethically. Unfortunately, that wasn’t the case. I would advise others to thoroughly research the car-buying process, come prepared with a pre-approved loan from your financial institution, and be ready to stand your ground if you decide to do business with this dealership. **Pros:** - The process took less time than previous purchases (about 4.5 hours). - The finance representatives were polite. **Cons:** - Salesperson was new, lacked vehicle knowledge and couldn’t answer key questions. - Frustrating and pressure-filled negotiation process. - Pressure to purchase a third-party warranty for a lower interest rate. - Higher interest rate initially offered compared to my bank’s pre-approval. - Vehicle damage was not clearly disclosed, resulting in higher insurance premiums.

I recently purchased a vehicle from Edmond Hyundai, and unfortunately, the experience fell short of my expectations compared to previous car-buying experiences. While there were a few positive aspects, the overall process left much to be desired. On the plus side, the entire process took about 4.5 hours, which is relatively shorter than what I've experienced in the past. However, this is where the positives end. The salesperson who assisted me was very new to car sales and couldn’t answer many of the questions I had about the vehicles I was considering. This lack of knowledge was frustrating and made the experience less smooth. The negotiation process for the total price of the car was particularly aggravating. Instead of dealing with one person, I had two individuals presenting various offers, including shocking 12-month payment figures, high-interest rates, and lowball trade-in values. Unfortunately, these are tactics commonly expected at car dealerships, but it doesn’t make the experience any less frustrating. After finally negotiating a fair price for my trade-in, I moved on to the finance office. The finance representatives were polite but pressured me to buy their third-party warranty, claiming it was necessary to secure the “lowest” interest rate. They also suggested that the manufacturer’s warranty wouldn’t be sufficient, which is odd considering Hyundai is known for having one of the best warranties in the industry. Even after all this, the interest rate they initially offered was significantly higher than what I was pre-approved for at my bank, forcing them to lower it to compete. Weeks later, when my insurance policy was up for renewal, I discovered that the certified pre-owned vehicle I purchased had sustained damage prior to my purchase—a fact that wasn’t clearly disclosed at the time. I had to request a Carfax report from the dealership, which confirmed the damage. The dealership was unable to explain the situation, though it seems likely (after reviewing the report) the vehicle was used as a service loaner. As a result, I am now stuck with higher insurance premiums due to this undisclosed damage. Overall, this experience has been deeply disappointing. I approached the purchase with good credit, good intentions, and the expectation that the dealership staff would act professionally and ethically. Unfortunately, that wasn’t the case. I would advise others to thoroughly research the car-buying process, come prepared with a pre-approved loan from your financial institution, and be ready to stand your ground if you decide to do business with this dealership. **Pros:** - The process took less time than previous purchases (about 4.5 hours). - The finance representatives were polite. **Cons:** - Salesperson was new, lacked vehicle knowledge and couldn’t answer key questions. - Frustrating and pressure-filled negotiation process. - Pressure to purchase a third-party warranty for a lower interest rate. - Higher interest rate initially offered compared to my bank’s pre-approval. - Vehicle damage was not clearly disclosed, resulting in higher insurance premiums.

I was helped by Leton Owens for a month by phone. He got exactly what I wanted and got me the Santa Cruz I asked for ready the day I walked in! The finance guy(don’t remember name, sorry!) helped me get the payment terms I wanted and you have a lifetime customer now due to how I was treated. Thanks for getting me into the car I wanted, it’s great!!!

Thank you for all your support and hard work to help me find the perfect car with best deal!

I drove 4 hours on a Saturday, the only time I had available, to look at a specific older used vehicle that Edmund Hyundai advertised for sale. I looked at it, drove it, and negotiated a deal. I then waited for 3 hours for them to do my paperwork only to learn that they couldn’t finish the paperwork until the following Monday. They also told me that I couldn’t take the vehicle home with me anyway, because it needed a repair. They told me they would contact me on Monday and let me know when the repair would be finished and we could finalize the paperwork. I spoke with them multiple times on the following Monday, as did my bank, trying to get them to answer 3 questions and verify that they had the title to the vehicle. They made excuses all day. I called them back on Tuesday morning and was told that they sold the vehicle on Monday evening to someone else. That is very poor customer service. They never mentioned to me that anyone else was looking at the car or gave me an opportunity to take any action. According to what they told me, they couldn’t sell me the car until they finished the repairs, yet they were able to sell it to someone else. In my opinion, they lied to me. I do not recommend buying a car from a dealership that’s this shady. Places like this give other car dealerships a bad name.

Everyone at Edmond Hyundai was such a pleasant to work with. From the receptionist, to the salesman, to the finance personnel and everyone in between. I would 10/10 recommend Edmond Hyundai to anyone in the market for a new or used vehicle! Thank you, Noah, Brian, Steve, and Tasha.

Noah Glavan was very helpful, courteous, patient and knowledgeable. Customer service is definitely a priority at Edmond Hyundai, and we will refer friends to them. Finance staff were thorough in their explanations of the financing process.