Reviews
The Facility is very nice and the staff is really good at
The Facility is very nice and the staff is really good at what they do! No issues in the service that was performed. The wait time was reasonable for the time of day that I arrived on a Saturday.
The Facility is very nice and the staff is really good at
The Facility is very nice and the staff is really good at what they do! No issues in the service that was performed. The wait time was reasonable for the time of day that I arrived on a Saturday.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service.
Great service. Really liked Oliver. He was very professional and courteous. Also really like the waiting area for the service department. Lots of room to do work if needed.
Great service.
Great service. Really liked Oliver. He was very professional and courteous. Also really like the waiting area for the service department. Lots of room to do work if needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Randy, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at South Charlotte Hyundai and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
My experience is always great when having my Santa Fe
My experience is always great when having my Santa Fe serviced. My service advisor Sheila was also great and very patient with me. She took her time with me explaining the details of the service and billing. I really appreciated her professionalism.
My experience is always great when having my Santa Fe
My experience is always great when having my Santa Fe serviced. My service advisor Sheila was also great and very patient with me. She took her time with me explaining the details of the service and billing. I really appreciated her professionalism.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Reinaldo, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose South Charlotte Hyundai for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
I had an amazing experience at South Charlotte Hyundai
I had an amazing experience at South Charlotte Hyundai thanks to Anthony! From the moment I walked in, he made the entire process smooth, stress-free, and genuinely enjoyable. I recently upgraded my SUV, and Anthony made sure I found exactly what I was looking for. He was incredibly knowledgeable, patient, and truly listened to my needs. He went above and beyond to make sure I was comfortable with every step and answered all my questions with professionalism and a smile. This kind of service is exactly why I continue to shop here. If you?re looking for top-notch customer care and someone who truly has your best interest at heart, ask for Anthony ? you won?t be disappointed!
I had an amazing experience at South Charlotte Hyundai
I had an amazing experience at South Charlotte Hyundai thanks to Anthony! From the moment I walked in, he made the entire process smooth, stress-free, and genuinely enjoyable. I recently upgraded my SUV, and Anthony made sure I found exactly what I was looking for. He was incredibly knowledgeable, patient, and truly listened to my needs. He went above and beyond to make sure I was comfortable with every step and answered all my questions with professionalism and a smile. This kind of service is exactly why I continue to shop here. If you?re looking for top-notch customer care and someone who truly has your best interest at heart, ask for Anthony ? you won?t be disappointed!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Lucina, we are pleased to hear of your experience with us here at South Charlotte Hyundai. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Service writer (Oliver) was welcoming and professional.
Service writer (Oliver) was welcoming and professional. Appreciate upfront pricing and time estimates. Also Cammie is so pleasant and helpful. This my first visit..
Service writer (Oliver) was welcoming and professional.
Service writer (Oliver) was welcoming and professional. Appreciate upfront pricing and time estimates. Also Cammie is so pleasant and helpful. This my first visit..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear our staff took such great care of you! Here at South Charlotte Hyundai, we strive to provide a comfortable environment and a relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Always spot on and keeping the customer #1.
Always spot on and keeping the customer #1. Had major part replaced and issues after I picked it up last Friday were addressed and fixed asap today
Always spot on and keeping the customer #1.
Always spot on and keeping the customer #1. Had major part replaced and issues after I picked it up last Friday were addressed and fixed asap today
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose South Charlotte Hyundai for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Check engine light diagnostics - $230.
Check engine light diagnostics - $230. The issue part was charged at $700, another cal $100 which when checked online was $55 and $14.84 worth respectively. Moreover the labor charges were rocket high. Apart from that I had done tire rotation and alignment from else where and they still had that recommendation charging around $279 which I got done for $120 outside. So be careful when you getting your car serviced here. It's definitely gonna rip you off.
Check engine light diagnostics - $230.
Check engine light diagnostics - $230. The issue part was charged at $700, another cal $100 which when checked online was $55 and $14.84 worth respectively. Moreover the labor charges were rocket high. Apart from that I had done tire rotation and alignment from else where and they still had that recommendation charging around $279 which I got done for $120 outside. So be careful when you getting your car serviced here. It's definitely gonna rip you off.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nash, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please contact us at (704) 912-0331 so we can understand your situation better in order to try and turn your experience around. Thank you, South Charlotte Hyundai
We brought our Hyundai Tucson for oil change.
We brought our Hyundai Tucson for oil change. They took our car on time, registration process was quick and easy. Evaluation and inspection were completed timeless and made us maintenance recommendations. Staff were professional and friendly. Overall we were happy and satisfied with their service.
We brought our Hyundai Tucson for oil change.
We brought our Hyundai Tucson for oil change. They took our car on time, registration process was quick and easy. Evaluation and inspection were completed timeless and made us maintenance recommendations. Staff were professional and friendly. Overall we were happy and satisfied with their service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Elisa, we're happy you found our staff to be so supportive during your experience here at South Charlotte Hyundai. We are always more than happy to assist you if anything else comes up. Take care!
Thanks for such a fast response to repairing my vehicle.
Thanks for such a fast response to repairing my vehicle. You all did a great job. Customer service was amazing they booked me the same day for diagnostic.
Thanks for such a fast response to repairing my vehicle.
Thanks for such a fast response to repairing my vehicle. You all did a great job. Customer service was amazing they booked me the same day for diagnostic.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jonathan, thank you so much for your kind words about your experience here at South Charlotte Hyundai. We try every day to satisfy our customers and it’s always nice to know when we succeed.
I already explained to the staff what the problem was
I already explained to the staff what the problem was from the other dealership that I took my car to in Concord thinking that the recall would be taken care of after turning my car over to them at South Boulevard Hyundai to only find out that my VIN number was excluded from the repair Which cost me money that I did not expect to pay. I felt like they should?ve checked with Hyundai about the recall before running a diagnostic on my car and call me to let me know that my car was not covered and if they were to run a diagnostic, I would be charged with. I want to accept the repair fees or not then I would have felt like they were giving me an option to proceed with it diagnostic I just felt like I was not given an option after letting them know ahead of time while I was bringing them my vehicle, knowing what the problem was so I was charged for what I already knew. I was bringing my car in for thinking it would be taken care of because it was a recall.
I already explained to the staff what the problem was
I already explained to the staff what the problem was from the other dealership that I took my car to in Concord thinking that the recall would be taken care of after turning my car over to them at South Boulevard Hyundai to only find out that my VIN number was excluded from the repair Which cost me money that I did not expect to pay. I felt like they should?ve checked with Hyundai about the recall before running a diagnostic on my car and call me to let me know that my car was not covered and if they were to run a diagnostic, I would be charged with. I want to accept the repair fees or not then I would have felt like they were giving me an option to proceed with it diagnostic I just felt like I was not given an option after letting them know ahead of time while I was bringing them my vehicle, knowing what the problem was so I was charged for what I already knew. I was bringing my car in for thinking it would be taken care of because it was a recall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andre, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (704) 912-0331 to share more details about your visit so we can make things right.