Franklin Toyota

They promised me a car on smartpath from another deale, that the other dealer would not trade with them. Then refused to refund my deposit and demanded even more money. When I called the other dealer myself, they said they wouldn’t do business with Franklin, but told me they would sell me the car directly for $3000 less. There are plenty of other dealers in the area who actually still have customers!

After scheduling an appointment for an alignment I waited 45 minutes before I was told the machine was broken and I could not be helped. There was no estimation on when it would be fixed. A friend of mine talked with them and they did the alignment. During the several hours I was there nobody would confirm my warranty so I could get additional work done. I was not allowed to make an appointment to get this additional work done either. I presented all the information for the warranty since they supposedly could not pull it up on their end. As a disabled veteran and 15 year Toyota customer, this was some of the worst customer service I’ve ever experienced. By far my worst experience at a Toyota dealership. Why offer warranties if you literally refuse to recognize them?

Customer service from the sales guy to the supervisor was awful, sold vehicle that I had been waiting on to arrive, without giving me the chance to get there to see about it, knowing I wanted it.

Jefferson Chapko was the best sales representative I have ever worked with. He helped find the exact car I needed and was so patient. Super young man who has followed up to be sure everything was going well for the entire first

My husband and myself just traded our 22 Hilander Limited for a 26 Grand Highlander. We are so very happy with our purchase and the whole buying experience. Our sales man "The Hammer" was so friendly and knowledgable. He worked for us to make the deal happen and got us the deal we wanted. We are referring a family member and a friend to "The Hammer" because we know he will take care of them just like family!

We took our Toyota Tacoma truck in because the tire we had just recently had Franklin Toyota Service Department put on had a defect in the sidewall causing it to lose air. We asked if it was still under manufacturers warranty. They stated yes, it was and replaced it and only charged for mounting and balance. We picked up and paid on a Friday. On Monday they called and stated that the manufacturer will not cover the tire and that we owe almost $300. I said, "No, don't think so!" You can't come back after the transaction is closed after we paid in full and then state that we owe more money. They should have contacted the manufacturer and made absolute sure it would be covered under the warranty prior to replacing the tire, closing the transaction and allowing us to leave the property. This was their lack of follow through and their screw up and then they try to place it on us! I would expect this kind of workmanship from a shady tire place but not from a Toyota dealership! That's what you pay the dealership for, quality and upright practices. Apparently I was wrong!!

We took our Toyota Tacoma truck in because the tire we had just recently had Franklin Toyota Service Department put on had a defect in the sidewall causing it to lose air. We asked if it was still under manufacturers warranty. They stated yes, it was and replaced it and only charged for mounting and balance. We picked up and paid on a Friday. On Monday they called and stated that the manufacturer will not cover the tire and that we owe almost $300. I said, "No, don't think so!" You can't come back after the transaction is closed after we paid in full and then state that we owe more money. They should have contacted the manufacturer and made absolute sure it would be covered under the warranty prior to replacing the tire, closing the transaction and allowing us to leave the property. This was their lack of follow through and their screw up and then they try to place it on us! I would expect this kind of workmanship from a shady tire place but not from a Toyota dealership! That's what you pay the dealership for, quality and upright practices. Apparently I was wrong!!

Fraud and Discrimination from Franklin Toyota in Statesboro, GA My experience with Franklin Toyota (500 Commerce Dr, Statesboro, GA 30461) was one of the worst I’ve ever had while trying to finance a vehicle. I found a white 4Runner Platinum through the official Toyota USA website. Since it was after business hours, I received an email from General Manager Kyle Sherfesee, who claimed they are a family-owned dealership with 74 years in the automotive business, offering transparent pricing with no games. His message gave me confidence, and I responded that it would be a pleasure to do business with them. The next morning, the inventory manager called me to confirm the vehicle was available (though still in transit) and said the MSRP was $69,192. I was asked to submit a credit application. When I requested a full out-the-door price, they added a $5,995 "market adjustment", claiming that only seven dealers had that specific model. I immediately rejected the deal and forwarded the original email from the general manager, which clearly stated they didn’t engage in such practices. His reply shocked me: because I was located in Miami, they had to charge me the $5,995 markup — and that was their best offer. They lied in their emails, added an unjustified surcharge, and discriminated against me for not being a local buyer. This is unacceptable, unethical behavior. Toyota USA should investigate dealerships like Franklin Toyota, because customer service and honesty should be a top priority. Toyota already profits from each vehicle sold — the dealership doesn’t need to scam customers with abusive markups. Do the math: 74 years doing business this way, averaging 300 vehicles per month, 12 months a year — it adds up to a large-scale, long-running scam that may warrant federal investigation. I cannot recommend doing business with this dealer under any circumstance. Franklin Toyota manipulates pricing, breaks their word, and discriminates based on where you live. — D.B.

The service techs did a great job with my car. However, the advisor was horrible. When I checked in, it was with one advisor (very nice gentleman) and no one asked about coupons and I didn't think to mention it. The advisor that checked me out, Kirsten was very rude when I mentioned I had a coupon. She said that I should have told them when I checked in. After that she had a nasty attitude and didn't go over my service report with me. She acted like she wanted me out of there.

Service department is awful. Called ahead a week in advance to schedule appointment for service. I was advised it would take 1 1/2 hours. Waited for my vehicle for 2 hours. Questioned how much longer. Checked and they had not even started on my vehicle. It was still sitting in the back untouched!