New Country Motor Cars

World-Class Experience at New Country Motor Cars – Worth the 3-Hour Drive! I recently purchased a Mercedes from New Country Motor Cars in Hartford, CT, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From start to finish, Ryan H. went above and beyond to make sure everything was seamless, personal, and top-tier. Before I even made the trip, Ryan sent me a detailed video of the car, walking me through everything so I knew exactly what to expect. His communication was clear, timely, and never pushy—just genuinely helpful. I drove 3 hours to pick up the car, and the level of service I received was absolutely worth the trip. When I arrived, the vehicle was immaculate, the tank was full, and every step of the process was handled with professionalism and care. Ryan treated me like a VIP, and I left not only with an incredible car but with total confidence in my decision. If you're considering buying a Mercedes—no matter where you live—this is the dealership to go to. Ask for Ryan H. You won't regret it! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Excellent customer service, went beyond service for long time customer Highly recommend New Country Motors

I brought my 2016 Mercedes Benz E400 4 Matic Coupe for a recall that had not been completed. I must say I have never been so offended by the attitude of the individual who finally showed up after I waited 30 minutes for a courtesy car. I was having problems logging into a system via my on line insurance account to verify my insurance since they claim to have had high incidence of insurance fraud related to courtesy cars being given while vehicles are being serviced. Not only was she not very helpful it appeared she thought I was probably someone who fit the profile of a fraudster. She was unfriendly, rude, and acted like she didn’t want to be there to assist. I’m a black man with dread locs who happened to be casually dressed. I got news for you young lady. Not all black men with dread locs are fraudsters, drug dealers, or rappers. Despite my appearance I happen to be a Tax Examiner for the states revenue department. The service advisor Jason wasn’t much better. It’s obvious he wasn’t paying much attention when I was advised by the mechanic my battery needed to be replaced. I advised him my factory warranty was expired but my extended warranty would not cover the replacement so pleas have the mechanic replace it I will pay for it. He proceeded to advise me the new battery would not be covered by my warranty. No xxxx Sherlock. I received a text from Jason to advise my car was ready for pick up and to simply go to the cashier to make payment for the battery replacement. Not only did he not take the time to greet me upon my arrival, but simply sending me to make payment makes me feel like they were just interested in getting my money not to mention the high cost of the battery replacement. The customer service by those to aforementioned individuals leave a lot to be desired. The individual who came to ask if I was returning the courtesy car was very kind and professional the individual who brought my car to me was kind and professional as well. Those 2 individuals restored my faith in one’s ability to give good customer service. Overall, I was not happy with the service department. it’s frustrating that people look at you like you have no business owning a luxury vehicle of this magnitude. I will never go to this dealer for anything in the future. My 1 star rating is more than what’s deserved. I wish I could leave no stars!

Terrible dealership! Don't buy any car with them. They have a terrible customer services.

I had an excellent experience at New Country Mercedes. I had my 1st service and my service advisor was John Moore. When I arrived I had a loaner waiting and in a few hours my car was ready to go. John Moore is always professional and nice. Excellent communication always. A plus and 5 stars!!

Back in July 2024 I purchased a brand new 2024 GLE 350 with only 25 miles. Between then and now, December, the car has only 1970 miles. Within that time I have had to take the said car back 3 times for repairs. The first week I got a notification that says washer fluid is low. I brought the car in and they placed washer fluid in the car. Not even a week passed and I got the same message. Now this is summer and I never once used the washer fluid so I brought the car back in and was told that the washer bucket was damaged and had to be replaced. I had to get the passenger window on the driver’s side replace beat came with some damage. Now a week ago I was on my way to work when the engine light came on with a message that says cooling system malfunction. Now I have had too many issues with this brand new car with less than 2000 miles on it and at this point this is a defective vehicle that has no reliability. I brought the car in. They sent me a message that they turned the check engine light off, drove it and it came back on so they will have to get their technician to take a look at the car. A few days later they sent me a video saying there is some kind of corrosion and that they changed out the part and the light went away but they will have to drive the car some more to see if the light comes back on in order to do further work. That was the last I heard from them. Now today, myself and my insurance agent went to the dealership to speak with a manager. They put us on to the service manager John Desefano. When I tell you that man was rude, arrogant, dismissive and very unprofessional. They only thing left was for the man to tell us to F… off. We were told the car could not be changed for another car and he was gonna win one way or the other. We were told that’s the reason we have a warrant and that’s why the car cost almost $80,000 for it to have $80000 worth of problems. In the end we were told we keep saying the same thing and we needed to rap it up so he can get on with his day. At that point I had to tell him he was an arrogant dismissive xxxxxxx. We asked for a name number or email of someone higher up that we can speak with and he rudely gave us an 800 number, we could fall in line and see what can be done. In all my years of dealing with car dealerships, this is by far the worst of them all, and to think this is suppose to be a luxury line car.

I was an out of state customer requiring an emergency repair to my windshield washing system. The pump was working but the line was clogged and stopped spraying. I was returning to Florida in a week and needed it repaired before I embarked on an 1800 mile drive during the peak of bug season. In summary: the service advisor charged me a $450 fee to confirm the system was clogged but the pump was working fine. I was advised that the next step was to cut the fluid tank in half and determine what was causing the clog. The technician thought it was a rodent. Obviously, the tank would then have to be replaced at an estimated cost of $1500. I was also advised that the repairs would not be covered under warranty. None of this sounded correct to me (especially the rodent and the lack of warranty coverage). So, I chose not to have the “repair” done and drove the vehicle back to Florida where I could have my local dealer diagnose and perform the repair. When I explained the issue to the service manager he immediately said the fluid pump filter was clogged and needed to be cleaned. He said it happens all the time and was an easy procedure. It would also be covered under warranty. Unfortunately, the only conclusion I can reach is that the service department is either incompetent or was taking advantage of an out of state customer needing an emergency repair. Also unfortunate, this does not appear to be an isolated incident involving the service department. I have now read the online reviews of their service and they are terrible. I will be posting this review with the objective of warning current and potential customers of the “quality” of the service they can expect.

How they want to charge 1200$ for simple oil change eventhough all done for 200$ at walmart?' They must be thing that we are Bill Gates. Never mercedes again!

The robbed me of $1600. They diagnosed the car w an issue that was never an issue. They refused to reimburse me but offered to pay for a steering rack of $9000 when that is not even the issue. Shame on them, I thought they were the experts? I’m a woman and a single mom and they are taking advantage of me. Quite upsetting. Still no car 14 weeks later.

I brought my car in for routine maintenance. I was told that my wheel was cracked I scheduled an appointment for a Thursday. They never ordered the part. I brought my car back in on Friday. They ordered the wrong part. I brought my car in on Monday. They ordered the wrong part for the second time. I finally got my car fixed on the fourth try. By far, this is the worst service that I have ever received