New Country Motor Cars

Reviews

4.9 out of 5 4.9
344 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 10, 2018

    Once again, I arrive somewhat stressed with a tire pressure problem and once again, as always, Ron immediately reassures me all will be taken care of within... minutes and that is always the case! He is the most gracious, friendly, calming and professional person dealing with the public! Can't imagine New Country Motors without his presence!

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  • 5.0 out of 5
    September 22, 2018

    It’s akways a pleasant being greeted by Ron once you pulled in the service center. With his calm, friendly demeanor eased my stress when my tires... need some air. First Class Service every time. You’re the best Ron! MBA is lucky to have you.

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    Came in for service or repair
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    Dealer Response

    Having a warning light display on your dash can be stressful, we are delighted we could comfort you and "get you back on the road"!

  • February 7, 2018

    This was my first purchase of a Mercedes Benz and I must admit I had the most patient salesperson one could ever ask for. I test drove 3 vehicles changing... my mind each time because each car had something to offer so I would advise anyone purhasing a car from New Country come with an idea of what you really want because there are too many and I say too many great choices to chose from. My experience with Vernon Leftrigde aka my SME Subject Matter Expert took his time and knowledge of the cars and made me feel like the world was at my feet great job Vernon. I highly recommend coming here the entire staff from start to finish really invest in you because they know the investment your making in this top of the line car is worth your money and time. After picking up my car I feel like I need another one thanks GM, Financial Mgr and of course Mr. Leftridge keep up the great work see you in three years I should be ready for another great car!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Our goal is to create an enjoyable experience and it seems as if we accomplished it! Welcome to our New Country family!!

  • 5.0 out of 5
    September 13, 2018

    Ron always gives warm and friendly service when I come in for air in my tires as well as any visit i make for repairs

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    Came in for service or repair
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    Dealer Response

    Thank you for being our New Country family member!

  • 5.0 out of 5
    September 12, 2018

    I want to express that Ron Chwalek once again provided excellent service in addressing my concern when warning lights indicating tire pressure correction... was needed. I was concerned why light was on as air pressure appeared correct when I checked. I drove to service department without an appointment. Ron, indicated that he would take a look and he addressed the problem, recalibrating system after ensuring tire pressure was fine. I truly appreciated Ron's expedient service & pleasant demeanor.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Glad to assist you and your Mercedes Benz!

  • 1.0 out of 5
    September 7, 2018

    I came in to the Mercedes-Benz dealership for a couple questions about my Mercedes. I was told by David Johnson, the receptionist, that it was 4:30 on... a Friday so I had to wait a couple minutes because this was his crunch time. There was no one in line and David seemed annoyed that I was there for assistance. This was a very bad first impression seeing the door hours said open till 6pm and not the slightest way welcoming to start off a conversation with a customer. So I then waited outside by my car for 15 minutes and never saw a sign of David so I went back inside to check in to see I should come back a different time and he shrugged his shoulders and sarcastically answered yeah you can come back whenever. Shocked by such a rude response, I said okay and walked out and then he proceeded to walk out with me to now finally take a look at my car and I told him I would seek help elsewhere. This was my first experience at the Hartford Mercedes Benz and I will never return to such a place that provides such awful customer service and treats their customers like they are inconveniencing them. I have received a better customer service at a McDonalds.

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    Does not recommend this dealer
    Came in for service or repair
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    Dealer Response

    Our deepest apologies, we certainly wish to correct this situation; please contact John DiStefano at 860-278-4809

  • 5.0 out of 5
    September 2, 2018

    Recently I visited New Country Mercedes for some minor issues with my Merecedes C class, eg. tire pressure check, clock reset, etc. and was helped by the... Service area concierge, Ron Chwalek. Mr. Chwalek corrected the problems immediately and saved me from having to schedule a service appointment. Mr. Chwalek was personable, friendly, highly informed and never spoke to me in a condescending manner. He made me feel that it was never a problem to bring my car to New Country for any kind of service, large or small and treated me like a valued customer. Long time Mercedes client, Jim Salafia

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    Came in for service or repair
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    Dealer Response

    Our deepest apologies, we certainly wish to correct this situation; please contact John DiStefano at 860-278-4809

  • 5.0 out of 5
    August 21, 2018

    Ron was very helpful in changing my bulb in the car. He is always very helpful, pleasant , and knows me. New Country is the best

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    Came in for service or repair
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    Dealer Response

    We value our New Country family - you are the best!

  • 5.0 out of 5
    August 15, 2018

    Ron was very quick about changing my light bulb. Got me in and out quickly without any charge. Thank u Ron. Mercedes Benz is a great car

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    Dealer Response

    Mercedes Benz is a great car "The Best" just like you! Thank you for being our valued friend!

  • 5.0 out of 5
    August 10, 2018

    Ron is amazing. I was in and out in 5 min. He is very polite and courteous. Thank you for your attention The dealer training the

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    Dealer Response

    You are very welcome and thank you for being our NEw Country family member!

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