Reviews
Write a reviewAs usual, the service and the staff was impeccable!
As usual, the service and the staff was impeccable! The waiting room has a phone charging station, a variety of teas and coffees for your pleasure, plenty of comfortable seating and a nice TV to watch while you wait.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We live in Tennessee.
We live in Tennessee. We purchased a 2025 GMC Yukon Denali. We read all the horror stories about buying a vehicle out state especially with regards to the state and local taxes and registration. The out of state purchase for us was seamless. We received more for our trade than at other dealerships, even in our own hometown. The people at Jim Hardman were kind and accommodating.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service was excellent and as always Jeff was on top of
Service was excellent and as always Jeff was on top of everything. The wait time to get the service done was long at all and the checkout was easy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
No NAV after 30 days
They lied about navigation feature. Today I have no NAV on my 2023 Sierra 1500 31X , and I have only had the $68K truck for 30 days.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Bob James
Prompt service. Quality service,,Friendly people.Great Facilities. Would recommend to Friends
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
No Multi-Point Inspection....AGAIN
Brought my car in for an oil change, tire rotation and multi-point inspection. Oil change appears to have been done, but they wouldn't rotate tires because 2 are close to needing replacement and wouldn't reduce the price for work not done. When the car was ready, I asked about the multi-point inspection and was told the system was down and couldn't produce the document. I've had MANY problems with this dealership not performing the multi-point inspection in the past. When I complained to the manager, he was borderline rude and didn't even care when I said I likely wouldn't return. My husband works for GM or I would never deal with them again and I certainly will not return to this dealership again.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
As explained and recommended at your last service, your front tires are in need of replacement. Per DOT recommendations, the tires with the most tread should be on the rear of the vehicle for optimum traction and safety. Unlike most service facilities, our dealership includes the tire rotation free of charge with an oil change, so you were not charged for this service. Although our system issues prevented a printout of your vehicle condition on that day, we did perform the multi point inspection and informed you of our findings. You were reminded again that your front tires are in need of replacement and you declined this service again. We also offered to do a second inspection with you present in the service bay so we could point out every detail of our inspection, but you declined that as well. It is in our best interest, as well as our customer's, to fully inspect every vehicle and present any issues or recommended maintenance needs that we find for both the reliability of the vehicle and the safety of our customers. We apologize if we did make this clear during our conversation.
Jim Hartman
Without appointment they took my vehicle to Be served
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
service
great job no problems. fast service to.friendly, never had a problem in all the years ive been going there
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
oil change tire rotation
great job. got there a little early they took me right in.didnt take long.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I used their service department for 8 years to maintain...
I used their service department for 8 years to maintain my 2013 Terrain Denali. At 100342 miles the check engine light came on. I followed their instructions for 4 months (oil changes, flushes, sensors, etc) until they said it needed a new engine. My choices were use it as a "paperweight" or buy an engine. After they replaced the engine I sold the vehicle. No help from the dealership, no help from GMC, as the "engine lasted 100,000 miles". I do not recommend this dealership!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair