Santa Margarita Toyota

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
98 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 1, 2020

    The sales staff is exceptional at SM Toyota! My problem is with finance department. I purchased pre-paid Toyota maintenance which I had 30 days to cancel.... I canceled it within 30 days and have that in writing - I have not been able to get a refund or have it removed from loan balance. Please be careful about purchasing any add-on services, if you legally cancel that does not mean you will be refunded. I'm disappointed I am not writing a more positive review, again the sales staff is terrific!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jerry, thank you for taking the time to leave us feedback about your experience with us. We would like to have a better understanding about your exper...ience. Please contact our General Manager, Ephraim Barcelo, at (949) 766-2000 at your earliest convenience and we will do our best to resolve this with you.

  • 5.0 out of 5
    September 26, 2020

    I was notified about a recall issue on my 2013 Avalon Hybrid so I made the appointment. The repair, as always, was made in a timely manner. Always great... service from the entire team !

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Wardy, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Thank you and take... care!

  • August 22, 2013

    Sent my wife and daughter down from Bakersfield to buy a Prius C. They had outstanding customer treatment from Michael Smith, the Internet sales director.... First class all the way and the price was exactly as stated in the Cars.com listing and a very attractive price at that. I can't say enough good things about our experience with this dealership and its salesman.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your feedback and making the long drive to come visit us. We love hearing from our happy customers here at Santa Margarita Toyot...a Scion. Michael Smith was pleased to have helped you and your daughter get into a Prius C that was a great deal. Enjoy!

  • 5.0 out of 5
    September 13, 2020

    Karen and Daniel made the car buying experience extremely easy. They weren't pushy or overwhelming during any of the process. They were also very informative.... I would definitely recommend them if you are considering on purchasing a Toyota.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Pete, we are so happy to read such a great review about Santa Margarita Toyota! If you ever need anything else from us, please feel free to give us a ...call or stop by. Have an awesome day!

  • 5.0 out of 5
    May 28, 2019

    I have been taking my car here regularly for service. I’ve always been treated with courteous and knowledgeable advisors. I’m satisfied with the work performed.... And I appreciate the free car wash and shuttle service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 21, 2019

    I’ve bought my last three Rav iv here Car is dependable Service is great The people knowledgeable and helpful Full disclosure on cost if service It’s... why I come back to the dealership Thanks

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 25, 2019

    Eric was very professional and personable. I originally took it to the dealership in Irvine, but I?ll take it to Santa Margarita Toyota from now on.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    January 17, 2019

    My service guy named Matt kept me waiting so long outside I just needed to replace a brake bulb so I asked the porter outside if Matt forgot about me... ..... he said" he is looking for a bulb or paperwork" So Tom came out and helped me and said Matt will call me when i am ready. Matt never apologized for the wait. He was acting very self centered arrogant as if he knew everything very pretentious. No customer service skills, he seems as if he would not listen to me nor care. He was trying to show off his knowledge about cars and light bulbs. very unprofessional, with sarcastic giggles not taking his job serious enough to treat the customer with respect due.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 1, 2019

    Julie, Kevin, and Jim where on top of things. Tight team work. I was able to lease the car and color I wanted from Jim. Finance was easy quick process... as well. Jim arranged to get my windows tinted the next day during the busy New Years weekend. If you need a car, RSM will get it done with a good deal and service!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 24, 2018

    Excellent customer service! Always able to get a service appointment quickly and have my car serviced promptly. I appreciate the prompt and courteous service... I receive each time I come in. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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