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Hayes Chrysler Dodge Jeep RAM - Gainesville

(1,275 reviews)
Visit Hayes Chrysler Dodge Jeep RAM - Gainesville
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 7:30am–12:00pm
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
New (470) 798-0870 (470) 798-0870
Used (866) 277-1231 (866) 277-1231
Service (470) 798-0023 (470) 798-0023

Reviews

(1,275 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hayes Chrysler Dodge Jeep RAM - Gainesville from DealerRater.

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Service repair

I've always had a great experience when I come to the repair shop. They are always courteous and prompt. Their shuttle service was able to get me to work on time and was extremely prompt in picking me up as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Experience!

This was by far the best car buying experience I have been through. Vince was so nice and helpful. I would highly recommend him and will be a repeat customer when I'm ready to buy another Jeep!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Wonderful!

I just bought the Wrangler of my dreams!! I want to say thank you to Tracy Bryan for helping me through the whole process! She was very helpful, knowledgeable and professional! I would definitely recommend Tracy as your salesperson!! The sales manager Kevin that I worked with also was very knowledgeable and professional! He made the whole experience very easy and stress free!! I would definitely recommend Hayes in Oakwood to anyone looking to buy a new/Used vehicle!! Great staff and customer service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mr Randy Prince

Process a little slow, took several minutes before someone offered help.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Smooth and great customer service

Erika Wilkinson was very professional and right off the bat she built a relationship before she tried to sell a truck. To me that's what makes a good salesman/lady, to build trust and then go above and beyond to make the sale. Thanks A lot Erika God bless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

New Jeep

This is our 5 th vehicle from Hayes. Tracy Bryan was awesome to work with on the jeep. I told her what I was looking for and price range and she gave us options and helped us get the jeep we wanted. She went above and upon to make sure we were satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Excellent experience working with both Tracy and Shawn Evans

They were very helpful. We were looking for something to tow four down behind our motor home. They knew which vechickes would fill our need and which ones would not

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Great people

I sold a vehicle to Hayes several months ago and they were my first choice when it came time to purchase. Vince made the entire transaction easy and even enjoyable. I would certainly go back in the future. Ruben Jimenez was unlike most finance guys at a dealership. He was quick and understood my needs. He did a great job as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy to work with. Friendly staff.

I gave a high rating because I appreciated the treatment I received from the salesman, Erika Wilkerson. She was very informative and answered all my questions. She was also patient as I looked for a car for my family. Great job!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service

My experience at Hayes was stress free and the customer service was amazing! After spending the day at several other car dealerships it was refreshing to finally end up at Hayes! Ritch was very helpful and got me into a new car, can not say better things about this place!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.