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Hennessy Lexus Gwinnett

(1,053 reviews)
Visit Hennessy Lexus Gwinnett
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:30pm
Sunday Closed Closed
2020 state dealer award
View 9 awards
2020 state dealer award 2019 state dealer award 2017 state dealer award 2016 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 591-2078 (888) 591-2078
Used (888) 592-6914 (888) 592-6914
Service (888) 593-6445 (888) 593-6445

Inventory

See all 251 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since November 2021.
Hennessy Lexus of Gwinnett in Duluth GA also serving Norcross GA and Alpharetta GA is proud to be an automotive leader in our area. Since opening our doors Hennessy Lexus of Gwinnett has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

If you would like financing options and you are in the market to purchase a new Lexus. or used car or truck we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit no credit or are a first time car buyer you can trust.
Atlanta Born and Driven!

Service center

Phone number (888) 593-6445

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–3:30pm
Sunday
Closed

Reviews

(1,053 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hennessy Lexus Gwinnett from DealerRater.

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I had a very disappointing visit to your dealership.

I had a very disappointing visit to your dealership. I would think your leadership at the dealer will as well. I came to get info on a specific SUV I want to purchase but I was informed by 2 different associates that the info was not available to print and give me. However, I was told she could arrange for a salesman to talk with me. #1) If I had wanted a salesman, I would have asked for one. #2) If those two ladies couldn't provide me with a hard copy of the information/options I want on the SUV, then a salesman couldn't either!. #3) This may have been an easy sale which Hennessy just lost!

I had a very disappointing visit to your dealership.

I had a very disappointing visit to your dealership. I would think your leadership at the dealer will as well. I came to get info on a specific SUV I want to purchase but I was informed by 2 different associates that the info was not available to print and give me. However, I was told she could arrange for a salesman to talk with me. #1) If I had wanted a salesman, I would have asked for one. #2) If those two ladies couldn't provide me with a hard copy of the information/options I want on the SUV, then a salesman couldn't either!. #3) This may have been an easy sale which Hennessy just lost!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We want the opportunity to address your concerns. Please get in touch with Hugh Robb, GSM, at 770-329-0888 when you can. Thank you, and we look forward to hearing from you.

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Mike Harris is “magnificent”!

Mike Harris is “magnificent”! He was attentive, patient and professional. My son and I purchased our dream cars, and Mike made our experience pleasant and most importantly stress free. The Swain Family

Mike Harris is “magnificent”!

Mike Harris is “magnificent”! He was attentive, patient and professional. My son and I purchased our dream cars, and Mike made our experience pleasant and most importantly stress free. The Swain Family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Excellent service!

Excellent service! Beyond expectations! Trustworthy! Helpful in every way! I bought my car from them 5 years ago and drive an hour to do business with them which I will continue to do, when needed.

Excellent service!

Excellent service! Beyond expectations! Trustworthy! Helpful in every way! I bought my car from them 5 years ago and drive an hour to do business with them which I will continue to do, when needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I’ve purchased many cars in my life.

I’ve purchased many cars in my life. However, this was my BEST experience. I purchased a vehicle at another dealership and I wasn’t happy with the vehicle for personal reasons. I needed a SUV. I called around to a few dealerships and receive no assistance. I decided to phone this dealership. I was immediately given the wonderful Mr. Charles as my salesperson. He immediately made my issues his issues. He started working with the finance director Rich. Keep in mind I reside in NC. I wanted a GX 550 Luxury; however, there are non available to purchase. He was transparent the entire time. He offered some reasonable solutions (RX and TX). I viewed those but wasn’t to thrill. I wanted something less common and sporty. I then inquired about the LX 700H. He checked his inventory and one was still pending programming. I asked for additional pictures and he forward a video IMMEDIATELY! Love at first sight! He started working with the Rich (finance). Rich worked with LFS. The magic began. Mind you, I had some challenges my location, negative equity, and numbers. The cancellations of the previous warranties and offer on my old/new car worked all in my favor! Thank you GOD! I would highly recommend these two. Their level of patience, customer service, resolution mentality and knowledge on the Lexus brand is superb! They didn’t treat me funny because I was out of their market. I was treated like local customer. Upon my arrival, I was greeted by my salesperson (Charles Washington). Signed my documents with Rich. All done. Nope! Charles and Rich placed me in the wonderful hands of Meghan. Meghan is extremely knowledgeable of the Lexus brand. She assisted me in customizing my vehicle to my personal preferences. She walked me through step by step (mirrors, height adjustments, light preferences, safety settings) til completion. She answered every question. She watched me compete the steps to ensure I was doing them correctly. She has the patience of a teacher (she was once). Her guidance and the adaptation to assist you based on your learning preference works perfectly. I would highly recommend this dealership in its entirety! I’m a customer for life! Hands down this is my best experience ever! It felt good to be welcomed and appreciated as a person and not a number!

I’ve purchased many cars in my life.

I’ve purchased many cars in my life. However, this was my BEST experience. I purchased a vehicle at another dealership and I wasn’t happy with the vehicle for personal reasons. I needed a SUV. I called around to a few dealerships and receive no assistance. I decided to phone this dealership. I was immediately given the wonderful Mr. Charles as my salesperson. He immediately made my issues his issues. He started working with the finance director Rich. Keep in mind I reside in NC. I wanted a GX 550 Luxury; however, there are non available to purchase. He was transparent the entire time. He offered some reasonable solutions (RX and TX). I viewed those but wasn’t to thrill. I wanted something less common and sporty. I then inquired about the LX 700H. He checked his inventory and one was still pending programming. I asked for additional pictures and he forward a video IMMEDIATELY! Love at first sight! He started working with the Rich (finance). Rich worked with LFS. The magic began. Mind you, I had some challenges my location, negative equity, and numbers. The cancellations of the previous warranties and offer on my old/new car worked all in my favor! Thank you GOD! I would highly recommend these two. Their level of patience, customer service, resolution mentality and knowledge on the Lexus brand is superb! They didn’t treat me funny because I was out of their market. I was treated like local customer. Upon my arrival, I was greeted by my salesperson (Charles Washington). Signed my documents with Rich. All done. Nope! Charles and Rich placed me in the wonderful hands of Meghan. Meghan is extremely knowledgeable of the Lexus brand. She assisted me in customizing my vehicle to my personal preferences. She walked me through step by step (mirrors, height adjustments, light preferences, safety settings) til completion. She answered every question. She watched me compete the steps to ensure I was doing them correctly. She has the patience of a teacher (she was once). Her guidance and the adaptation to assist you based on your learning preference works perfectly. I would highly recommend this dealership in its entirety! I’m a customer for life! Hands down this is my best experience ever! It felt good to be welcomed and appreciated as a person and not a number!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Beware this location I bought two cars from here and sold

Beware this location I bought two cars from here and sold my Gx they refuse to keep my gap warranty I haven’t received over 6months now ,where my gap warranty refund??? By law you can’t keep no one gap refund !

Beware this location I bought two cars from here and sold

Beware this location I bought two cars from here and sold my Gx they refuse to keep my gap warranty I haven’t received over 6months now ,where my gap warranty refund??? By law you can’t keep no one gap refund !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Went there on Saturday to find a vehicle for my mother in

Went there on Saturday to find a vehicle for my mother in law, Carter Fields, Joe Ball, and the rest of the team were excellent. They were super patient and worked hard to make sure she's received a deal she was comfortable with. Keep up the great work!

Went there on Saturday to find a vehicle for my mother in

Went there on Saturday to find a vehicle for my mother in law, Carter Fields, Joe Ball, and the rest of the team were excellent. They were super patient and worked hard to make sure she's received a deal she was comfortable with. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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This dealership did not disclose damage that we later

This dealership did not disclose damage that we later discovered on the vehicle we purchased from them. Then they refused to discuss the matter with us so that we could get the issue resolved. When we would call or email, they said they would get back to us and then never responded. Buyer beware of this dealership! Shady business practices happen here, and according to Indeed, it’s not a good place to work. I won’t support a business who lies to their customers in order to make a buck, and also treats their employees poorly!

This dealership did not disclose damage that we later

This dealership did not disclose damage that we later discovered on the vehicle we purchased from them. Then they refused to discuss the matter with us so that we could get the issue resolved. When we would call or email, they said they would get back to us and then never responded. Buyer beware of this dealership! Shady business practices happen here, and according to Indeed, it’s not a good place to work. I won’t support a business who lies to their customers in order to make a buck, and also treats their employees poorly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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This dealership failed to disclose damage that we later

This dealership failed to disclose damage that we later discovered after purchasing a vehicle from them. Then we couldn’t get anyone to discuss the matter with us in order to reach a resolution for the issue. According to Indeed, they also treat their employees poorly. I will not support a dealership that lies to customers and treats employees poorly. There are plenty of other places to buy cars! Buyer beware of this dealership!

This dealership failed to disclose damage that we later

This dealership failed to disclose damage that we later discovered after purchasing a vehicle from them. Then we couldn’t get anyone to discuss the matter with us in order to reach a resolution for the issue. According to Indeed, they also treat their employees poorly. I will not support a dealership that lies to customers and treats employees poorly. There are plenty of other places to buy cars! Buyer beware of this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Outstanding communication from all staff, especially Drew

Outstanding communication from all staff, especially Drew Wagner. Extremely professional and available at all times.

Outstanding communication from all staff, especially Drew

Outstanding communication from all staff, especially Drew Wagner. Extremely professional and available at all times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Working with L-ee and Russ was a fantastic experience!

Working with L-ee and Russ was a fantastic experience! They were incredibly knowledgeable, patient, and genuinely listening to my needs, ensuring I found the perfect car. They made the whole process smooth and stress free, and I would highly recommend L-ee and Russ anyone looking for a new vehicle.

Working with L-ee and Russ was a fantastic experience!

Working with L-ee and Russ was a fantastic experience! They were incredibly knowledgeable, patient, and genuinely listening to my needs, ensuring I found the perfect car. They made the whole process smooth and stress free, and I would highly recommend L-ee and Russ anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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