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Hennessy Lexus Gwinnett

(1,054 reviews)
Visit Hennessy Lexus Gwinnett
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:30pm
Sunday Closed Closed
2020 state dealer award
View 9 awards
2020 state dealer award 2019 state dealer award 2017 state dealer award 2016 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 591-2078 (888) 591-2078
Used (888) 592-6914 (888) 592-6914
Service (888) 593-6445 (888) 593-6445

Reviews

(1,054 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hennessy Lexus Gwinnett from DealerRater.

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Thanks for all of your help Daniel!

It has been a pleasure working with Daniel for my newly purchased vehicle. Not only was the process was very smooth, he went out of his way to ensure that I had everything I wanted and that my car was perfect. If you need help purchasing a vehicle - Daniel is your guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Cindy, thank you for letting us know that you enjoyed your experience. Daniel will appreciate your kind words and recommendation. Be sure to inform us of any future needs.

An oasis from a dry and broken marketplace

Brandon gets the service model for sure. Quick response and red carpet service from arrival until departure in my new car. After a few less than desirable experiences this weekend in the Atlanta car market, I was amazed that there is a dealer out there that does not look or feel like a car dealership. Brandon was very knowledgeable about the car I was interested in, took care of every step of the sales process, and followed through on every little detail. I have to also give Kudos to Jin Kim in finance. She was very personable and expeditious in her work. My wife told me she was never going back to any other dealers after this experience! Fantastic job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're glad to hear Jin and Brandon both went above and beyond to assist you with a high level of customer service throughout the process. Looking forward to taking care of all of your auto needs in the future, Enjoy your new ride!

Thanks for the help again!

The Lexus I purchased a few weeks ago had a darker tint on it. Let’s say it wasn’t appropriate for the road. I contacted Andy and he was able to get me help right away. Thanks Andy and Lance for the work you did for my car at no cost!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Your satisfaction is important to us, and we appreciate the opportunity to ensure it. Thank you so much for your feedback for Andy and Lance. We hope you enjoy your Lexus!

Great Experience!!!

Dream car!!! Great service had absolutely no problems. I highly recommend Andy to to help you on your journey of buying your new car. Quick and easy go get yours, We are in love with ours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your dream car, Tay! We truly appreciate your recommendation for Andy and we welcome you again for any future vehicle needs.

Excellent service and great people to work with

I had very good experience with dealership and specially the salesman Mr. Dylan , he is the best man I ever deals to get car I am very well impressed with his service n help , I really appreciate him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad that you had a great experience with us! We truly appreciate the feedback and hope to see you again in the near future.

Extremely pleased

I looked at and test drove several cars before deciding to drive the 3.5 hours to Hennessy Lexus of Gwinnett, and I honestly wished I had saved myself some trouble and gone there first. Everyone I encountered was incredibly welcoming, friendly and accommodating - especially my salesman Nick Despo. He went above and beyond to make sure every need was met and every question answered. I believe he is genuinely as transparent and helpful as he can be throughout the entire process. I am absolutely smitten with my purchase and definitely recommend not only Nick, but all of Hennessy Lexus of Gwinnett.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your recent purchase, Sara. Thank you for allowing us to meet your needs. Nick will be happy to learn that you are satisfied with his services and transparent approach. Have a great day and visit again soon.

Great Experience

Had a great experience with Dylan Saunders. Very knowledgeable about cars and provided me with a lot of information regarding my purchase. Highly recommend to anyone in the market for a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that you got exactly what you wanted out of your car-buying experience with Dylan at Hennessy Lexus of Gwinnett! We wish you safe travels in your new Lexus IS, and look forward to seeing you again soon!

Love to do business with Andy, very professional,...

Love to do business with Andy, very professional, speakable and truly person to deal with. Andy was able to provide the best information for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Khoa, Thank you for taking the time to leave us a positive review. We are happy to hear that Andy was able to help you find a great car and was able to make the overall experience at our dealership fun and stress-free. If you ever need help with your ride, feel free to give us a call!

Great experience with Dylan

Dylan was a pleasure to work with. Very responsive with answering all my questions whether they were through email or text. This was the first time that I have purchased a car from another state so there were a few things we didn't quite understand, Dylan was very patient and did everything to keep the sale on track I did have an issue which doesn't need to be explain with a person in the parts department via phone and the dealership did everything they could to try and resolve the issue. There wasnt any resolve to it on my behalf but Dylan ran back and forth trying to get to the bottom of that bad experience. I don't feel that employee actions reflects the entire dealership and I wouldn't let that stop me from purchasing another car from this dealership if that opportunity presented itself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad that you had a positive experience with us, even though there was an issue with the parts department. We appreciate your patience and hope to see you again. We truly appreciate your business, please let us know if there's anything else we can do for you!

Dylan & Rich are Awesome !!

My husband and I had a great experience. We are use to Nalley Lexus, but Hennessy went above and beyond to sweeten the deal for my husband. Dylan was our senior sales rep. and Rich was our finance manager who did a great job bringing it home. We definitely recommend Dylan and Hennessy Lexus. -Chris and LaShunda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We are happy to know that you and your husband had a great experience with us and with the help of Dylan and Rich. We hope that you will continue to choose us as your dealership.