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Kendall Lexus of Eugene

(236 reviews)
Visit Kendall Lexus of Eugene
Sales hours: 10:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:30am–5:00pm
Tuesday 8:00am–7:00pm 7:30am–5:00pm
Wednesday 8:00am–7:00pm 7:30am–5:00pm
Thursday 8:00am–7:00pm 7:30am–5:00pm
Friday 8:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday 10:00am–5:00pm Closed
New (888) 853-3056 (888) 853-3056
Used (888) 852-6631 (888) 852-6631
Service (541) 833-3048 (541) 833-3048

Inventory

See all 77 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2010.
At Kendall Lexus of Eugene, we sell new Lexus cars, used cars, and more! With Kendall Auto Protection, qualifying used cars have passed a multi-point inspection and include added benefits. Our Finance Center handles car loans and the trade-in value of your current car. You can even sell your car to us. Stop by our Service Center for services like oil changes and brake services. We also carry Lexus parts, OEM parts, and aftermarket parts. Shop at Kendall Lexus of Eugene today!
LET'S START SOMETHING GREAT!

Service center

Phone number (541) 833-3048

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

(236 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We were on vacation when the check engine light came on.

We were on vacation when the check engine light came on. We went into Kendall Lexus late on a Friday of a holiday weekend. The car needed work and we were provided with a loaner so we could continue our vacation, since all reservations were already paid for. They were outstanding.

We were on vacation when the check engine light came on.

We were on vacation when the check engine light came on. We went into Kendall Lexus late on a Friday of a holiday weekend. The car needed work and we were provided with a loaner so we could continue our vacation, since all reservations were already paid for. They were outstanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Took too long to get pictures and info on a new arrival

Took too long to get pictures and info on a new arrival vehicle. It was 4 days after initial contact that I received pictures still without a price. I would have made the trip to possibly purchase, but went with another dealership that was quick to respond.

Took too long to get pictures and info on a new arrival

Took too long to get pictures and info on a new arrival vehicle. It was 4 days after initial contact that I received pictures still without a price. I would have made the trip to possibly purchase, but went with another dealership that was quick to respond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Our General Manager, Chad Stilwell, would really like to speak with you more regarding this matter. Please reach out to him directly at 541-335-4201. We look forward to hearing from you.

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Chad was great to work with!

Chad was great to work with! Kendall did the right thing. They have restored my trust.

Chad was great to work with!

Chad was great to work with! Kendall did the right thing. They have restored my trust.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Service

Good service. Told me cost upfront. Had car done on time.

Service

Good service. Told me cost upfront. Had car done on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Richard Barron, we really appreciate your positive review!

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I paid $1,500 for repairs on my LS and although it was a

I paid $1,500 for repairs on my LS and although it was a great running car when I brought it in, they damaged the starter leaving the car inoperable. They then had it towed to my house and won’t return my calls or explain what’s going on. I can’t imagine dealing with such incompetence and lack of communication at a Kia dealership, and Lexus claims to warranty any OEM parts they install. Unfortunately Kendall Lexus doesn’t seem concerned with the reputation of Lexus vehicles. I wouldn’t recommend having them change my oil. They might return it in pieces and take no responsibility.

I paid $1,500 for repairs on my LS and although it was a

I paid $1,500 for repairs on my LS and although it was a great running car when I brought it in, they damaged the starter leaving the car inoperable. They then had it towed to my house and won’t return my calls or explain what’s going on. I can’t imagine dealing with such incompetence and lack of communication at a Kia dealership, and Lexus claims to warranty any OEM parts they install. Unfortunately Kendall Lexus doesn’t seem concerned with the reputation of Lexus vehicles. I wouldn’t recommend having them change my oil. They might return it in pieces and take no responsibility.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, our Service Manager, Naomi Elin, will be reaching out to you shortly to address your concerns regarding your vehicle. Thank you and we look forward to speaking with you.

Consumer response

Glad to hear it. I tried contacting Irwin Escobar to find out why the warranty was not being honored, but after a couple of weeks of being told he’s not available but he’ll call me back I gave up on that. I thought about going into the dealership to talk to him, but he’d probably just run out the back door. I look forward to discussing this situation in detail. Thanks

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Beautiful 2023 Lexus GX460

Bought a 2023 GX460 a few days ago and couldn?t be happier. My sales person and the rest of the staff at Kendall Lexus of Eugene was fantastic.

Beautiful 2023 Lexus GX460

Bought a 2023 GX460 a few days ago and couldn?t be happier. My sales person and the rest of the staff at Kendall Lexus of Eugene was fantastic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.

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Had a great service experience at Kendall Lexus

Drop my car off for a 15,000 mile service at 11:30 AM , while waiting for my Service Writer Erwin Scobar to write me up, everyone was removed from the building do to a suspected natural gas leak, the gas company, fire truck, EMT, and ambulance all showed up. At 12:15 it was found to be a false alarm. Erwin wrote me up and said me would do his best to honor the promised pick up time of 1:00 PM. At 12:45 PM Erwin called to say it was ready for pick up. Great service!

Had a great service experience at Kendall Lexus

Drop my car off for a 15,000 mile service at 11:30 AM , while waiting for my Service Writer Erwin Scobar to write me up, everyone was removed from the building do to a suspected natural gas leak, the gas company, fire truck, EMT, and ambulance all showed up. At 12:15 it was found to be a false alarm. Erwin wrote me up and said me would do his best to honor the promised pick up time of 1:00 PM. At 12:45 PM Erwin called to say it was ready for pick up. Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Ralph Fortuna, thank you so much for your positive comments about Kendall Lexus of Eugene!

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flat time

I got a slow leak in my tire fixed with incredible ease and not much time.

flat time

I got a slow leak in my tire fixed with incredible ease and not much time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dan Armstrong, we're happy to hear you had such a positive experience with our team!

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Kendall Lexus rocks

Even though I live in Corvallis but I always drive the distance to Eugene because I like the staff at Kendall Lexus. They are friendly, provide prompt and good service.

Kendall Lexus rocks

Even though I live in Corvallis but I always drive the distance to Eugene because I like the staff at Kendall Lexus. They are friendly, provide prompt and good service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Fran Wong! We're so happy we were able to help you out!

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Kendall Auto Group

Have purchased cars from Kendall for years. They are the only dealership for us.

Kendall Auto Group

Have purchased cars from Kendall for years. They are the only dealership for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.

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See all 236 reviews