Kendall Lexus of Eugene

4.8 out of 5 4.8
Rectangle 48
Sales 8:00 AM - 5:00 PM
Service 7:30 AM - 5:30 PM

Kendall Lexus of Eugene Hours

Sales

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2010

Welcome to Kendall Lexus of Eugene, Oregon

...


In addition to the entire Lexus new vehicle line we have an excellent selection of preowned vehicles. The Kendall Lexus Service check-in is convenient and easy to use. Please visit our Parts area and view a wide selection of Lexus accessories. A comfortable lounge is available with hot coffee, cold sodas, and freshly baked cookies for your enjoyment while our Lexus-trained technicians care for your Lexus.

At Kendall, our mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals.

"LET'S START SOMETHING GREAT!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
80 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 27, 2020

    Friendly efficient service always! I trust the work performed on my vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!

  • 5.0 out of 5
    July 25, 2020

    Always efficient and courteous. Car service is done on time. Excellent communication.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Helen Anderson, thank you for sharing your positive experience!

  • 5.0 out of 5
    July 24, 2020

    Erwin Escobar called every day and kept us informed. We knew repair status and shipping details for the return by tow truck. This repair came at an extremely... difficult and busy time. Lexus services could have looked like failure, except for your talented employees who do their jobs well. Bill Rhoads

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    William Rhoads, we are so pleased you enjoyed your visit to Kendall Lexus of Eugene!

  • 5.0 out of 5
    July 14, 2020

    Excellent service . Great customer service. Nice environment.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Vu Mai, we're glad to hear you enjoyed your visit.

  • 5.0 out of 5
    July 13, 2020

    As always, Kendall easily made an appointment, was on time and courteous. Even better - They called and said I didn't need the repair!

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    3.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!

  • 5.0 out of 5
    July 7, 2020

    This was the 5th Lexus and the 7th car we bought from Kendall. If we were not extremely satisfied with them we would not have gone to them so many times... to purchase cars.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    July 6, 2020

    This dealership is always amazing with their customer service and I always leave with all my questions answered and my car perfectly serviced!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Tracey Racek, we are very happy we could provide you with a positive experience!

  • 5.0 out of 5
    July 2, 2020

    The service on my 2018 Toyota Rav-4 was easy to schedule and I was pleased with the result. I did not have to wait very long and was pleased with the... total car evaluation.

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    4.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lisa Bailey, we are very happy we could provide you with a positive experience!

  • 1.0 out of 5
    June 25, 2020

    I tried to purchase a minor item from this dealer, an upgrade on a Lexus 2020 Sd card. Ordering the card and getting a delivery date/setting an appointment... for installation took 10 phone calls! Their service department provided me with differing information and delivery dates, refused three times to provide me with a receipt, even though they charged my card on the second call a week earlier, and offered widely disparate information on the installation process for an upgraded Sd card. They also repeatedly tried to sell me a different Lexus, even though I made it clear on multiple calls I was not interested in purchasing a different car from them. I finally received an email from the manager with a receipt and he didn?t respond to my questions in a timely manner. Run from this dealership as fast as you can and get your car serviced in Portland if possible. This was so disappointing of an experience for me, since when I owned a Subaru I had a 5 star experience with Kendall and left them stellar reviews far and wide. I wish the Subaru management would take over their Lexus division and I would come back as a customer.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Meghan, thank you for leaving us feedback. We would like to help address your concerns and find a resolution for you so our Service Manager, Steve, wi...ll be reaching out to you shortly to help assist you with this situation. We look forward to speaking with you.

  • 5.0 out of 5
    June 23, 2020

    We purchased my wife's NX300h from Kendall and the purchase process went very smoothly. No surprises. We were satisfied with all aspects of the transaction.... We have since been back twice for the scheduled maintenance and again both times things went smoothly. This last time there were in the new facilities and it is quite impressive. We would certainly consider Kendall when we are ready for another Lexus. By the way, my wife loves her car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Edward Crist, thank you for sharing your positive experience!

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