Kendall Lexus of Eugene

Chad was great to work with! Kendall did the right thing. They have restored my trust.

Good service. Told me cost upfront. Had car done on time.

I paid $1,500 for repairs on my LS and although it was a great running car when I brought it in, they damaged the starter leaving the car inoperable. They then had it towed to my house and won’t return my calls or explain what’s going on. I can’t imagine dealing with such incompetence and lack of communication at a Kia dealership, and Lexus claims to warranty any OEM parts they install. Unfortunately Kendall Lexus doesn’t seem concerned with the reputation of Lexus vehicles. I wouldn’t recommend having them change my oil. They might return it in pieces and take no responsibility.

Bought a 2023 GX460 a few days ago and couldn?t be happier. My sales person and the rest of the staff at Kendall Lexus of Eugene was fantastic.

Drop my car off for a 15,000 mile service at 11:30 AM , while waiting for my Service Writer Erwin Scobar to write me up, everyone was removed from the building do to a suspected natural gas leak, the gas company, fire truck, EMT, and ambulance all showed up. At 12:15 it was found to be a false alarm. Erwin wrote me up and said me would do his best to honor the promised pick up time of 1:00 PM. At 12:45 PM Erwin called to say it was ready for pick up. Great service!

I got a slow leak in my tire fixed with incredible ease and not much time.

Have purchased cars from Kendall for years. They are the only dealership for us.

Even though I live in Corvallis but I always drive the distance to Eugene because I like the staff at Kendall Lexus. They are friendly, provide prompt and good service.

The only thing I disliked about the process of upgrading from my Lexus UX250h to the NX350h was the lack of inventory! They are allocated only 3 new hybrid NXs about the very 6-8 weeks, so if you want one you have put a deposit on it before it?s delivered! It?s hard to find exactly what you want?you don?t order it, you take what they get or continue waiting. I do, however, like the NX I received, even though the color was not my 1st choice. The NX 350h has a quieter interior, a more cushioned ride, & more interior space than the UX. It also has AWD on demand at any speed, which is an improvement over the UX?s 43 mph top speed for AWD. This is a dealership that did not add a premium for profit, above the MSRP. I think that speaks well for the dealership! Others were marking up lesser cars by $5K (for their profit) because there were so few of this size hybrid available!

Sean was very helpful, got the keys and I went for a test drive. I then was helped by Brendan on the financial loan and warranty suggestion which I opted for. Overall this was the easiest fastest car purchase I've ever made and I have bought over five new cars. Very helpful courteous people at Kendall Lexus. I would recommend them to family and friends and have related my experience to my family. Thank you Sean and Brendan. You guys are awesome!