Reviews
I've been a loyal Lexus of Clear Lake customer for years.
I've been a loyal Lexus of Clear Lake customer for years. Every service advisor has been polite and knowledgeable. I appreciate how today I was able to have an maintenance message on my dashboard resolved quickly and accurately. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
Why have an appointment when there is still a 20-minute
Why have an appointment when there is still a 20-minute wait just to check in and servicing the car takes over another 2 hours? Driving 2 hours for this disregard for time is not worth it. You may have just lost my business for good!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for the issues you experienced at your recent service visit. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Lyza Postell General Manager Email:lpostell@lexusclearlake.com
Dean Levon is an excellent Service Consultant.
Dean Levon is an excellent Service Consultant. Overall experience was great! I have owned various Lexus vehicles over 30 years. We have always received excellent service and experiences at this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi June, thanks for your praise and kind comments about Dean. Feel free to reach out to us if you need anything. Have a wonderful day.
I'm not sure why it takes 3 hours for me to get an oil
I'm not sure why it takes 3 hours for me to get an oil change here. And it's not the first time. Even with an appointment. I will not be coming back
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. Please reach out to me directly at 281 853 1488 so we can work towards a resolution. Sincerely, Fidel Garza Service Director fgarza@Sterlingmccalllexusclearlake.com
The service department has always handle my car and me
The service department has always handle my car and me with kindness! The loaner cars are great and they get you back in your car very efficiently!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
I do not like they no longer furnish an easy tag toll tag
I do not like they no longer furnish an easy tag toll tag on loaners
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced while driving a loaner. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Fidel Garza Service Manager fgarza@Sterlingmccalllexusclearlake.com
Always treated well by service department, on time
Always treated well by service department, on time service, pleasant waiting area, and great employees
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Sales and service teams are very knowledgeable and
Sales and service teams are very knowledgeable and professional. Certainly recommend anyone to visit when needed for Lexus quality to customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! Please don't hesitate to reach out if there's anything additional we can do for you.
Really quick oil change this afternoon including a car
Really quick oil change this afternoon including a car wash! Love the comfortable clean show room while I wait. The snack trays were empty this afternoon but I more than survived with their hazelnut cappuccino. Dean's Can Do attitude makes my day!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
John was great to work with and was upfront on what
John was great to work with and was upfront on what needed to be taken care of now and what could wait.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Belinda, we are glad John could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!