Reviews
These service guys are awesome!
These service guys are awesome! I had a "Low Tire" signal on my 2008 Lexus RX400h that has continually plagued my wife, despite my checking the tire pressure frequently. They solved it in minutes. Plus, diagnosed my low battery, replaced it, and this was the reason the Lexus wouldn't start on very cold mornings. And my wife loves the new car look provided by their thorough car wash serviceThanks, guys! Super professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear we could address your concerns so quickly so you could get back to enjoying your day. The Lexus of Colorado Springs team is always here to help and we look forward to seeing you and your Lexus RX 400H again next time!
Fit me in for an appointment in a timely manner.
Fit me in for an appointment in a timely manner. Work was done in less time than was stated. Very happy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted to get your 5-star review of Lexus of Colorado Springs! Thanks for working with us here at Lexus of Colorado Springs.
Chris Coleman is the BEST service manager.
Chris Coleman is the BEST service manager. He worked closely with me when I was not comfortable nor happy with the service adviser assigned when I arrived with my vehicle for a required Lexus diagnostic service. Chris worked with the technician to ensure I received a clear and comprehensive diagnosis of the issue at the fair price that was initially quoted to me. I appreciated his pleasant, courteous, and professional demeanor. I also appreciated his quick responsiveness to my calls and status updates.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chris is exactly as you described, Gwen. He has a passion for assisting clients and is packed with knowledge. Our team strives to provide trusted, timely service to every customer, and are delighted to hear we delivered. We hope to see you back again for any of your future automotive needs, from your friends at Lexus of Colorado Springs!
Met Billy.
Met Billy. Despite missing Johnny, Billy was professional, made me feel confident my car received excellent care. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We are so glad to hear that Billy delivered a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Colorado Springs!
They are professional and client oriented.
They are professional and client oriented. Dealing with them I the reason I chose Lexus and I have not been disappointed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is the kind of feedback we love to see. Thank you for choosing to work with Lexus of Colorado Springs, Sybil!
Lexus Service
Unfortunately I needed help on an unscheduled time but Lexus was not only able to help but also provided me with a loaner car to use for as long as needed. Billy was my contact person and did a superb job of keeping me informed on every step. I couldn?t have asked for a better service person. Thank you Billy.
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It was our pleasure to serve you, Barbara! Thank you for the excellent review and for trusting Lexus of Colorado Springs with your vehicle's care! We are thrilled that Billy was able to provide such excellent service throughout the entire experience. Safe travels and we hope to see you again down the road!
Service review
Finished an install other mechanic couldn’t do. Helped me keep an older Lexus on the road and understand how important taking pride in your work is so important. Thanks again Kevin.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear from you, Kevin! Thank you for choosing Lexus of Colorado Springs and for sharing your experience. Drive safely!
Donte was Awesome to work with!
Donte was Awesome to work with! We had the vehicle shipped to us. Everything was great until we checked the oil and it was overfilled! Please do your own inspection. Hoping this does not cause problems down the road.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thanks for sharing. We are glad you liked working with Donte, but we're sorry that you found your oil to be overfilled. We'd be happy to discuss this feedback with you in order to improve moving forward. Please reach out. Chris Coleman - Service Manager - 719-300-4307
John helped with my service appointment.
John helped with my service appointment. Very quick and efficient. He answered some additional questions for me. I chose to wait even though a loaner was available. Very comfortable waiting area. The service was completed even quicker than promised. John was very professional, efficient, and personable. A very good dealer experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great feedback! We are thrilled to hear that you had a positive experience with John. Our Lexus of Colorado Springs team is here to help with any of your Lexus needs!
Great Service for Visitors to CS
My family drove to Colorado Springs for vacation this week. Once we arrive and cold weather hit, the pressure in the tires on our 2019 UX dropped below acceptable level. We stopped by Lexus of CS and a very nice young salesman immediately connected us to Chris Coleman. Chris took our car in the back, was gone only a few minutes, and came back with our car ready to go. Tires aired up to allow for warm and cold weather. WONDERFUL SERVICE. Highly recommend this dealership. Mike W. Dallas, TX
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your review, Mike! We're thrilled Chris welcomed you with prompt service that accommodated your tires' needs. Many safe and happy miles from all of us at Lexus of Colorado Springs!