Reviews
Kuni Lexus service and parts
I took the Lexus in for a factory recall, something to prevent a driver from hitting gas and brake at the same time. I also purchased all weather mats and some plastic studs for the engine cover. I live in Pueblo, so have my car serviced by a private a shop I have used for about 35 years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Lawrence for your review! I'm so glad to hear you had a pleasant experience servicing your car with us. Please come back and see us anytime! Sincerely, Ed Baur President and General Manager Kuni Lexus of Colorado Springs
Kudos to Kuni
Great place, Great people, great experience... Kuni was not your typical dealership, no pressures, very professional and courteous. New or used, this is a great place to shop and a great place to buy your next car. We traveled from NM to Colo Springs, Colo and it was well worth the trip. Great job, Michael, Kaleb and Natalie... Thank you for everything, we are loving the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for your review! We truly value you as our guest, and appreciate you making the trip to come out and do business with us. On behalf of Michael, Kalib, Natalie, myself and the rest of the staff it was our pleasure to assist you, and we are so glad you are enjoying the car! Sincerly, Ed Baur President and General Manager Kuni Lexus of Colorado Springs
Used Car Purchase from Kuni Lexus
Best car buying experience of my life and I've purchase a bunch of them. Kuni's sales representative, Mr Tom Smith, was the utmost professional. No high pressure sales - just straightforward and honest. I highly recommend Mr Smith and Kuni Lexus for your next automobile purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Richard for your review! On behalf of Tom, myself and the rest of the staff, it was our pleasure to assist you. Congratulations again on your most recent purchase! We look forward to seeing you again in the future. Sincerely, Ed Baur President and General Manager Kuni Lexus of Colorado Springs
A great experience
Have nothing but wonderful things to say about this particular store and its staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Kim for your very kind feedback! It was truly our pleasure to assist you, and we look forward to seeing you again in the future. Sincerely, Ed Baur President and General Manager Kuni Lexus of Colorado Springs
Kudos to Kuni
My wife and I were in the market for a used IS 250. We scoured the internet and found our perfect car at Kuni Lexus, a CPO IS 250 in the right color with all the options we wanted. I contacted the dealership via website and was contacted by Michael Young. I explained I was from out of town so could not go "kick the tires" in person, so Micheal called me from the lot and did a complete walk around while on the phone with me. I was assured by Michael that this car was "everything I'm telling you it is".... We made the trip to Colo Springs and found the car to be in excellent shape and as Michael stated "everything he said it was"... the car was in near perfect condition. Michael was very patient, no high pressure tactics, he was honest, followed up with us and kept in contact with us during the entire process. I must have txt him at least 100 times but he always answered my questions. (Thank you Michael) We then worked with Kalib Steele, who explained all the features on the car and showed us how to use a lot of the technology that comes with Lexus Vehicles. He was patient and professional and gave us his full attention. He covered a lot of topics and answered all our questions very gracefully. (Thank you Kalib) On to the Finance department, Natalie Hoban took care of the financing and warranty needs, she is very well versed in what she does. Natalie was also very patient and professional. She explained all our warranty options and was able to secure us very good terms (Thank you Natalie) Our overall experience at this dealership would have to be rated as "Excellent"... Michael, Kalib and Natalie all worked very hard to ensure we had a great experience and I would highly recommend Kuni to anyone in the market, new or used. Thomas and Rosanne Los Lunas, NM
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service at Kuni Lexus
It is always a good experience when we take one of our cars to Kuni Lexus for service. The customer is treated so nicely; called by name, all options explained, and offered a lovely lounge to wait, if that is your choice. You can take advantage of a loaner car or shuttle service if the service is going to take some time. Our cars have always been ready when the consultant said they would be and we find a shiny clean car waiting for us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Jane for your very kind review! We pride ourselves on service, and I'm so glad you had a nice experience! We love having you as our guest and look forward to assisting you again in the future! Sincerely, Ed Baur President and General Manager Kuni Lexus of Colorado Springs
Sandra Schertenleib
Excellent service - friendly, professional, courteous, and very accommodating. Very clean facility with a lovely customer lounge. My service rep, Johnathon Murrill, is a real asset to this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sandra, Thank you so much for taking the time to submit your very kind review!Service is our number one priority and I'm so pleased that you had a pleasant experience. On behalf of Johnathan, myself, and the rest of the staff it was our pleasure to assist you. Sincerely, Ed Baur President and General Manager Kuni Lexus of Colorado Springs
No Pressure Tactics
The first thing we loved was the "no pressure" attitude everyone at Kuni had. We revisited the lot at least five times before deciding to purchase there and we never felt pressured into making a rash decision. Everyone was very friendly and we felt welcomed, even just to ask questions. Michael Young was a great representation of Kuni because he had a great deal of information on each vehicle and yet let us take the time we needed to make what will hopefully be a purchase we will have for many, many years. He listened to what our criteria was and didn't try to steer us to vehicles out of our budget. He made us feel very comfortable. After we made the decision, Natalie (finance), Kalib and Zengi worked with us to offer great support and even repair a few items on the car that were not quite perfect. This really made us appreciate choosing a business that cares so much about the product they sell they are willing to make a pre-owned car look and function like near new! We were thrilled. We highly recommend the folks at Kuni Lexus. Hopefully you'll be as impressed as we were.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best experience in leasing an RX350
This s my third Lexus RX 350, and by far the best experience. All have been good, but Michael Young who assisted me was efficient, courteous, very knowledgeable and got right to the point in determining the features I wanted, the price I could afford, and even found the exact color that day. He is a charming person, and is one of the best salesmenI have worked with. Matt Webber helped acquaint me with the technology and was equally courteous, pleasant and thorough. I was very grateful to hve worked with such accomplished individuals.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kuni Lexus of Colorado Springs Is Outstanding
Kuni Lexus of Colorado Springs is the best. We are repeat customers and there is a reason -- the integrity and customer care shown is exemplary. The entire transaction went very smoothly and was quite enjoyable. It was like visiting friends. Thank you very much, Ed Baur and Michael Young! The car is fabulous. Regards, Fred & Rita Ramos
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fred and Rita, Thank you so much for your very kind review! On behalf of myself, Michael, and the rest of the staff, we love having you as our guests and value your continued business! Sincerely, Ed Baur President and General Manager Kuni Lexus of Colorado Springs