Reviews
I have worked with Kevin Daniels and this dealership for
I have worked with Kevin Daniels and this dealership for a long time and have always been treated well. They are all professionals at Germain Lexus Easton.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in Kevin and the Germain Lexus of Easton team! We truly appreciate your loyalty and look forward to assisting you for many more years. Drive safely!
Ashley was very helpful and friendly.
Ashley was very helpful and friendly. The service was on time and also very thorough.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Here at Germain Lexus of Easton, we are always thankful for positive feedback from our customers. Thank you, Chrishaines!
Good job doing the maintenance.
Good job doing the maintenance. Friendly and responsive. I enjoy going there nice people to w ooo Er k with v
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and your business, Bob! It means a lot to our team that you have had positive experiences with us at Germain Lexus of Easton.
Very incurring, with their professional , and
Very incurring, with their professional , and hospitality, Thank you for,, many years of good service !!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and your positive feedback. Thank you for choosing Germain Lexus of Easton!
Lexus accused me of doing something with the steering
Lexus accused me of doing something with the steering wheel that I didn’t do to my car and then they wouldn’t own up to their responsibility of causing the problem. Appears the sales and technical depts were covering up their mistake. They are riding that line of being unethical with a smile on their face. They lost my respect when they just didn’t own it. All over a $150 which they were only willing to absorb half and l paid the other half. If I were a man I wonder how the conversation would have gone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's concerning to hear about your experience, and I apologize for any frustration this situation has caused. We strive for transparency and fairness in all interactions, so it's disappointing to learn we may have fallen short here. Please feel free to reach out if you'd like us to further address this matter or discuss it in more detail. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com
The service team worked with me to insure my 100%
The service team worked with me to insure my 100% satisfaction. I drive a Lexus partly for the quality of the customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that our service team at Germain Lexus of Easton met your expectations and contributed to your satisfaction. Thank you for choosing us, and we look forward to continuing to provide the quality customer service you value!
service appt went fast and my minor tech problem was
service appt went fast and my minor tech problem was remedied thanks to jordan. thanks sgain
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It was our pleasure to assist you! Thank you for sharing a positive review of Jordan and Germain Lexus of Easton.