Germain Lexus of Easton

This is my 3rd Lexus buying experience from Germain Lexus of Easton. Preston Hutchins was my salesperson for all 3 vehicles. He provided excellent advice... on the purchase of the certified Lexus. The last purchase on Oct 18, 2019 was an RX350 and his good advice and recommendation was the reason for my purchase of this vehicle. I am a very satisfied customer and enjoyed dealing with Preston.

My sales person, Preston Hutchins, was very professional and extremely knowledgeable able the model of Lexus I was interested in test driving and purchasing.... He accompanied me on a test drive of one vehicle to explain some of the features of the vehicle and then allowed me to test drive another model year on my own. I was not sure whether I wanted to pursue a lease option or outright purchase. Preston worked with the sales manager to provide me several options on a couple of different vehicles. The experience was pleasant and there were no high pressure sales tactics.

I found Germain Lexus of Easton a very different experience from other dealerships at which I stopped. The sales staff was welcoming, friendly, and professional,... answering questions and showing me cars without being pushy or non-responsive. Preston was helpful throughout, directing me to exactly the sort of car I was looking for but hadn't identified as much. After the deal was easily transacted, he went out of his way to pick up the car for one adjustment. We will return (although hopefully not for some time to purchase again).

Back in October of 2018, I made the decision to stay in the Lexus family by trading in my ‘15 IS for the ‘19 ES. My Sales Consultant was Jay Jackson... and he did everything to make my transition as seamless as possible. I had many questions that fed into my final decision regarding trim choice and Jay answered every question. It did not end there. Jay continued to check in after I took delivery of my ES to ensure that I was pleased with my decision. Jay’s demeanor, class, and overall professionalism made this the best customer experience I have ever had. The Lexus tag line is #experienceamazing - Jay repeatedly demonstrated this and showed me that this tag line equally applies to the Sales Consultant as well as the quality products that he/she promotes.

Thank u Abu for my dream car I love it. You even bought me a coffee your customer service is truly genuine . I can’t tell you enough how much I love my... car. Thank you again for fixing the seat !!! I till we meet again friend .

Horrible service. As part of the negotiating process, once they realized they couldn't meet a competitor's price on a extended warranty, they told me that... they were sending the truck to auction...Either I needed to buy it, or it was gone. They did this while we were negotiating. Days later, the truck is STILL on their lot and available for sale. You be the judge then on whether they really intended to send it to auction. Bull. Oh and it gets better...I just received an email from the dealership stating that they lowered the price on the truck! Busted. High pressure tactic FAIL. Avoid this dealership at all costs. They are untrustworthy.

I'm from Cleveland, OH and drove all the way to Columbus to purchase my RX, even though there are three Lexus dealerships closer to me. They have an amazing... inventory and the best prices in the State. Ralph was an excellent salesman, he was honest and a pleasure to work with! I highly recommend Germain Lexus of Easton for your next Lexus purchase!

Oh my goodness, what a fast, fun and smooth experience! Ralph Burgess was just wonderful to work with. My husband and I certainly agreed that, we would... buy from again and recommend Germain of Easton to friends and family....Thank you Ralph and Staff at Germain!

Best car buying experience we have ever had by far!! Preston Hutchins was very thorough in his explanations of the vehicle we were looking at but did so... in a way that didn’t feel pressured or uncomfortable. The entire experience was smooth through signing the documents for the final purchase with the remainder of the Germain Lexus team. The vehicle we purchased was easily the best value for the money around the area that we had found after searching both the Columbus and Cleveland areas for over a week.

My process of buying a car with this dealership was the best experience ! Jay was the best from start to finish . I will buy again from them actually I... will only buy my vechicles from them. They go beyond even after your purchase . I drove 3 hours to purchase and drive 3 hours to get my service performed .