Germain Lexus of Easton

My husband and I had a great experience at Germain Lexus of Easton. We visited the dealership on 3 different occasions. Each time we were met with professionalism. Preston Hutchins was our sales person. He was knowledgeable and helpful, not pushy by any means. We thoroughly enjoyed interacting with him. His sales manager, Shane, was also great. A co-worker, Troy, also was helpful one time when Preston had customers when we dropped in without an appointment. True team effort. This dealership stood out from all the others we visited over several months of trying to decide what vehicle would be a good fit, and we visited a LOT of dealerships and test drove several different types of cars. Germain Lexus of Easton was the best, just top notch from the test driving, to negotiating, to finalizing the sale. I can't speak more highly of the group. A real positive team effort and positive experience and information. I know we will enjoy our Lexus RX 350 for years to come. Thanks everyone and I'm sure our paths will cross in the future. Thanks again Preston.

I had been searching all over Ohio looking for a well maintained vehicle for months with no luck. Every vehicle I came across at other dealerships had great maintenance records online, but in person it was obvious that the service departments did not do their job. One afternoon last week I came across a used IS350 online at Germain and decided to stop in later that evening unannounced. Preston Hutchins greeted my mom and I and he could not have been a nicer, more genuine individual. Preston was incredible and he truly believed that the staff at Germain cared for the cars they worked on as if they were a 747 with hundreds of passengers on board. After thoroughly going over the used IS350, I decided to purchase the vehicle and I could not be happier. The car is in amazing condition and was truly well cared for. I will definitely come back to Preston and Germain in the future for my next vehicle purchase.

I brought in my IS for service because I was unable to connect to any of the apps in the App Suite. After receiving my vehicle, I continued to experience the same issue and returned to the dealership to do some troubleshooting with Technology Specialist, J.B. Woodring. J.B. spent a significant amount of time trying to identify the root cause but was unsuccessful and needed to keep my vehicle for further diagnotics. During my visit, I was introduced to Diagnostic Specialist, Roccie Nastase and explained my issue. I was told that a problem ticket was sent to Corporate for awareness. After receiving my vehicle, the second time, the issue remained unresolved. I called Lexus Corporate and spoke with Lamont who was fully aware of situation and explained that it is being researched and someone would reach out to me. A few days later, I was able to successfully connect to all of applications without issue. I called corporate to let them know and was told that a server re-boot was conducted on the Lexus side to resolve connectivity issues. I was glad to resolve my connectivity issue, unfortunately once it was corrected, my navigation stopped working. I returned to the dealership a third time, explained the issue and ended up getting the entire head unit replaced. After receiving my vehicle, the navigation was repaired, but I again could not connect to the app suite. The next day I called Roccie Nastase and he physically came to my workplace to troubleshoot the issue but was unsuccessful and said we would need to return to the dealership. We once again met with J.B. who had to do some additional configurations to the new unit. Upon his completion, I gained connectivity to the app suite and it has worked perfectly since. I greatly appreciated the fact that no ever gave up on solving my problem and everyone involved made my problem their problem. Even Lexus Corporate gave me a $150 service credit for my inconvenience. Given all that happened, one may view my customer experience as having been a complete disaster. The reality is, thanks to J.B. and Roccie, this experience for me was nothing short of stellar and I promised everyone that the next time they see me it will be for my 20K service. Thanks Guys!!