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Please contact me directly to get the process started.","emailTxt":"bmcculloch@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/cdfe9f27fc4e.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"838857600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":464268,"personPtyId":36585588,"firstName":"Harry","lastName":"Gencorelli","titleText":"Master Certified Service Consultant","shortBioText":"Almost a decade under my belt with Lexus(Service Tech and Consultant) Happily married with one 9 year old... and 3 dogs.","emailTxt":"hgencorelli@lexusknoxville.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/2c2d30848397.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1433116800","industryStartDtUtc":"1212278400","certifiedEmployee":true,"deptDscrp":"Service"},{"id":464265,"personPtyId":38191873,"firstName":"Shiloh","lastName":"Randolph","titleText":"Senior Certified Service Consultant","emailTxt":"srandolph@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":62,"imageUrl":"https://cdn-user.dealerrater.com/images/f23d34e98d84.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":464266,"personPtyId":35279420,"firstName":"Jamison","lastName":"Stroupe","titleText":"Master Certified Service Consultant","emailTxt":"jstroupe@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/7b87eb51c1ab.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":464255,"personPtyId":37056782,"firstName":"Daniel","lastName":"Carr","titleText":"Financial Services Director","emailTxt":"dcarr@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/6e0354a34693.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1359676800","industryStartDtUtc":"1359676800","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":464254,"personPtyId":36109728,"firstName":"Brice","lastName":"Reynolds","titleText":"Sales Consultant","shortBioText":"Known for honesty and professionalism, Brice comes from a career as a major account executive to the nation\u001as largest retailers. He understands customer service at the highest level. Having driven Lexus Automobiles for over 20 years, he knows what is expected with the Amazing Experience and will help make your buying experience fun and easy.","emailTxt":"breynolds@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/2d34792f426a.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1477958400","industryStartDtUtc":"1477958400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":69389,"personPtyId":36897603,"firstName":"Howard","lastName":"White","titleText":"Sales Consultant","emailTxt":"hwhite@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/d55491da0e90.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":510795,"firstName":"Andrew","lastName":"Grassell","titleText":"Finance Manager","emailTxt":"agrassell@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/2dee59b17a14.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":473709,"personPtyId":37060470,"firstName":"Riley","lastName":"Trapp","titleText":"Sales Manager","emailTxt":"Rtrapp@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/256a9a5670f9.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":69385,"personPtyId":33991421,"firstName":"Daniel","lastName":"Flores","titleText":"Sales Manager","emailTxt":"dflores@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/177baed9d89c.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1162339200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":464262,"personPtyId":35275701,"firstName":"Nordehl","lastName":"Unbehaun","titleText":"Sales Consultant","shortBioText":"I approach every sale from the perspective of you the customer. The options available are presented in a straightforward manner that allow you to make informed choices. Each transaction has to be earned rather than assumed. My customers appreciate the transparency in meeting their needs.","emailTxt":"nunbehaun@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/f51310af2189.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1464739200","industryStartDtUtc":"1464739200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":86569,"personPtyId":37044215,"firstName":"Logan","lastName":"Waggoner","titleText":"Internet Sales Manager","shortBioText":"Very excited to have been part of the Lexus of Knoxville family since December '11. I am Master Certified with Lexus and here to assist with any vehicle need you may have!","emailTxt":"lwaggoner@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/8d7d114be777.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1322697600","industryStartDtUtc":"1322697600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":473708,"firstName":"Jerry","lastName":"Sadler","titleText":"Sales Consultant","shortBioText":"I was raised in a small town and come from humble beginning\u001as. I know the value of hard work and building relationships. I\u001ave worked directly with customers my entire working career and think I have a fair understanding of what customers expect. I worked in the luxury men\u001as clothing business for the majority of my career and transitioned over to the automobile sector six years ago. I chose Lexus because of the reputation of being superior to the competition.\r\nRegardless of the business, the customer experience is of upmost importance to me. I try to provide the same level of service that I would expect to receive as a customer. We all work hard for our money and wish to spend it wisely. I would like my customers to feel that the experience was enjoyable, exciting, and that the transaction was fair and they purchased a superior product that they will enjoy for years to come.\r\nI look forward to welcoming you to Lexus of Knoxville soon.","emailTxt":"jsadler@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/bae476e6f13d.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1509494400","industryStartDtUtc":"1314835200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":464270,"personPtyId":36651499,"firstName":"Kevin","lastName":"Page","titleText":"Certified Service Consultant","emailTxt":"kpage@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/7548748773e8.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"1412121600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":69407,"personPtyId":38210360,"firstName":"Michael","lastName":"Rodriguez","titleText":"Master Certified Service Consultant","emailTxt":"mrodriguez@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/c6075cea46c3.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":464257,"personPtyId":37056959,"firstName":"James","lastName":"Kanipe","titleText":"Sales Consultant","emailTxt":"jkanipe@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/18152490fcd0.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1438387200","industryStartDtUtc":"1438387200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":69397,"personPtyId":33618243,"firstName":"Michael","lastName":"Haun","titleText":"Service Director","shortBioText":"Master Certified.","emailTxt":"mhaun@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/0eda72207449.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"996624000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":464269,"personPtyId":36170561,"firstName":"Shane","lastName":"McKinney","titleText":"Master Certified Service Consultant","emailTxt":"smckinney@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/52e0ff64bbe5.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1293840000","industryStartDtUtc":"1293840000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":464259,"personPtyId":36715584,"firstName":"Catherine","lastName":"Vandergriff","titleText":"Sales Consultant","shortBioText":"I\u001am a West Knoxville native, I\u001am married, a mother and grandmother. I love East Tennessee! Hobbies include, music, art, travels, gardening, cooking, and hiking. Bonafide animal lover! 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I worked at Lexus of Nashville for 4 years and most recently at Mercedes-Benz of Music City for 8 months before coming here. 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Lexus of Knoxville

Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Lexus of Knoxville Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2005

At Lexus of Knoxville, our passion is providing you with a world-class ownership experience. We share the thrill our cus

...

tomers get from owning and driving a Lexus.

"We are committed to providing a Lexus experience that keeps you coming back."

Sell & Trade

Sell or Trade-in Your Car for Cash
Dealers are constantly looking for used inventory. Request an appraisal to find the cash or trade-in value of your car.
Request an Appraisal

Service

Tire Rotation

$24.95

Wheel Balance

$49.95

Oil, Filter Change

$49.95

Air Filter Replacement

$64.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
398 lifetime reviews. Includes reviews of Lexus of Knoxville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 19, 2018

    First Lexus buying experience. Switched from a BMW dealership in town and could immediately tell the difference in professionalism and customer appreciation.... Loved the dealership and how simple the whole process was. Brian made the car buying process seamless and stress free. Would definitely refer Lexus Knoxville and Brian to anyone looking to upgrade.

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian McCulloch

    Sales Consultant

    (5.0) 34 reviews

  • 4.0 out of 5
    August 14, 2018

    Kevin, my service advisor, was prompt and helpful in all communications. When I didn't want to complete all the services recommended in the 90k-mile service,... he wasn't pushy and was understanding of my reasoning. Some of the service costs at the dealership are high, but that is to be expected at a luxury manufacturer dealership (the oil change is actually rather inexpensive, but the auxiliary services such as engine and cabin air filter change, key fob battery replacement, etc. can be pricey). The loaner-vehicle is always incredibly convenient (and fun), and I appreciate that the vehicle receives a complimentary wash during every service visit. If all I need is an oil change and multi-point inspection, or if there is a more major problem that needs to be diagnosed with my Lexus ES 350, I will always take it to the dealership. I was surprised to find that they hadn't replaced all of the plugs to re-affix the plastic molding that covers the engine components (removed during multi-point inspection, presumably, at least to check the engine air filter), but that is not a huge deal.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Lexus of Knoxville

    Thank you so much for the positive review! We are so happy to hear that your experience was five stars worthy! We greatly appreciate your business, an...d hope to see you again! Sincerely, Sara H Lexus of Knoxville


    Worked with:
    Kevin Page

    Certified Service Consultant

    (4.9) 16 reviews

  • July 25, 2017

    Logan Waggoner the sales rep. was very professional and assisted me in looking at several cars - the various Lexus SUVs. There was no high pressure and... I accomplished my goal in determining what vehicle I would want to pursue a purchase of.

    5.0 out of 5
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    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 13, 2018

    Over all good experience. Michael was very professional and did everything he could to make the experience as easy as possible. He explained everything... to me and took care of my elderly mother by not making us walk to the waiting area.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Lexus of Knoxville

    Thank you for the positive review! We are glad Michael was able to make your experience at our dealership enjoyable! Sincerely, Sawyer Bowen Lexus o...f Knoxville


    Worked with:
    Michael Rodriguez

    Master Certified Service Consultant

    (4.9) 33 reviews

  • 5.0 out of 5
    August 10, 2018

    The level of customer service is exceptional at Lexus of Knoxville Service Dept., I will definitely recommend Lexus of Knoxville to my friends and colleagues....

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Lexus of Knoxville

    Thank you so much for the positive review! We greatly appreciate your business, and hope to see you again! Sincerely, Sara H Lexus of Knoxville


    Worked with:
    Shiloh Randolph

    Senior Certified Service Consultant

    (5.0) 62 reviews

  • 4.6 out of 5
    August 8, 2018

    Jamison always goes beyond the call of normal work expectations for us to make sure we are satisfied and happy... He is a true asset to Lexus of Knoxville....

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Lexus of Knoxville

    Thank you so much for the positive review! We are so happy to hear your experience was five stars worthy! We greatly appreciate your business, and hop...e to see you again! Sincerely, Sara H Lexus of Knoxville


    Worked with:
    Shiloh Randolph

    Senior Certified Service Consultant

    (5.0) 62 reviews

    Jamison Stroupe

    Master Certified Service Consultant

    (5.0) 27 reviews

    Michael Haun

    Service Director

    (4.9) 20 reviews

  • 5.0 out of 5
    August 7, 2018

    I like the text update to let you know what???s going on and if you need anything done to your car while it???s there.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Lexus of Knoxville

    Thank you so much for the positive review! We greatly appreciate your business, and hope to see you again soon! Sincerely, Sara H Lexus of Knoxville


    Worked with:
    Jamison Stroupe

    Master Certified Service Consultant

    (5.0) 27 reviews

    Tom Martin

    Parts Manager

    NOT RATED

  • 5.0 out of 5
    August 7, 2018

    The salesman, Brian, was excellent and was very knowledgeable. I would definitely recommend Brian and Lexus of Knoxville to anyone thinking about buying... a new or used vehicle.

    5.0 out of 5
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    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Lexus of Knoxville

    Ron, Thank you so much for the positive review! Congratulations on your new Lexus! We greatly appreciate your business, and hope to see you again soon...! Sincerely, Sara H Lexus of Knoxville


    Worked with:
    Brian McCulloch

    Sales Consultant

    (5.0) 34 reviews

    Jamison Stroupe

    Master Certified Service Consultant

    (5.0) 27 reviews

    Brice Reynolds

    Sales Consultant

    (5.0) 23 reviews

    Andrew Grassell

    Finance Manager

    (5.0) 6 reviews

    Riley Trapp

    Sales Manager

    (5.0) 5 reviews

    James Kanipe

    Sales Consultant

    (4.9) 29 reviews

  • 5.0 out of 5
    August 6, 2018

    Great Customer service and very convenient for drop off, payment and pick up. Really like that you all vacuum out all of the vehicle an wash it also.... Thank you very much!!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shiloh Randolph

    Senior Certified Service Consultant

    (5.0) 62 reviews

  • 5.0 out of 5
    August 3, 2018

    We bought our RX330 new in 2004. We have had the car serviced at Lexus of Knoxville every 5,000 miles. The service has always been EXCELLENT!

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    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Lexus of Knoxville

    Janice, We are so happy to see your experiences with our service department has been five stars worthy! We greatly appreciate your business, and hope ...to see you again soon! Sincerely, Sara H Lexus of Knoxville


    Worked with:
    Harry Gencorelli

    Master Certified Service Consultant

    (4.6) 30 reviews

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