[{"id":464269,"personPtyId":36170561,"firstName":"Shane","lastName":"McKinney","titleText":"Master Certified Service Consultant","emailTxt":"smckinney@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":13,"combinedEmpReviewCnt":61,"imageUrl":"https://cdn-user.dealerrater.com/images/52e0ff64bbe5.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1293840000","industryStartDtUtc":"1293840000","certifiedEmployee":true,"deptDscrp":"Service"},{"id":464261,"personPtyId":36987455,"firstName":"Brian","lastName":"McCulloch","titleText":"Sales Consultant","shortBioText":"I\u001ave been in the automotive field for over 22 years. I take great pride in providing world class customer service.I get the most satisfaction in helping people find the right car that fits all their needs and works within their budget. I also love creating a no pressure, haggle free environment that helps the customers make a good buying decision without all the stress. Please contact me directly to get the process started.","emailTxt":"bmcculloch@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/cdfe9f27fc4e.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"838857600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":464255,"personPtyId":37056782,"firstName":"Daniel","lastName":"Carr","titleText":"Financial Services Director","emailTxt":"dcarr@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":41,"imageUrl":"https://cdn-user.dealerrater.com/images/6e0354a34693.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1359676800","industryStartDtUtc":"1359676800","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":69381,"personPtyId":36566231,"firstName":"Tom","lastName":"Martin","titleText":"Parts Manager","emailTxt":"tmartin@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/ae1c85a2087d.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1064966400","certifiedEmployee":true,"deptDscrp":"Parts"},{"id":464265,"personPtyId":38191873,"firstName":"Shiloh","lastName":"Randolph","titleText":"Assistant Service Manager","emailTxt":"srandolph@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":39,"combinedEmpReviewCnt":180,"imageUrl":"https://cdn-user.dealerrater.com/images/f23d34e98d84.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1380585600","industryStartDtUtc":"1375315200","certifiedEmployee":true,"deptDscrp":"Service"},{"id":464270,"personPtyId":36651499,"firstName":"Kevin","lastName":"Page","titleText":"Certified Service Consultant","emailTxt":"kpage@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":22,"combinedEmpReviewCnt":69,"imageUrl":"https://cdn-user.dealerrater.com/images/7548748773e8.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"1412121600","certifiedEmployee":true,"deptDscrp":"Service"},{"id":464266,"personPtyId":35279420,"firstName":"Jamison","lastName":"Stroupe","titleText":"Service Director","emailTxt":"jstroupe@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":12,"combinedEmpReviewCnt":85,"imageUrl":"https://cdn-user.dealerrater.com/images/7b87eb51c1ab.jpg","drDealerId":23577,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":69407,"personPtyId":38210360,"firstName":"Michael","lastName":"Rodriguez","titleText":"Master Certified Service Consultant","emailTxt":"mrodriguez@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":13,"combinedEmpReviewCnt":63,"imageUrl":"https://cdn-user.dealerrater.com/images/c6075cea46c3.jpg","drDealerId":23577,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":69389,"personPtyId":36897603,"firstName":"Howard","lastName":"White","titleText":"Sales Consultant","emailTxt":"hwhite@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/d55491da0e90.jpg","drDealerId":23577,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":69385,"personPtyId":33991421,"firstName":"Daniel","lastName":"Flores","titleText":"Sales Manager","emailTxt":"dflores@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/177baed9d89c.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1162339200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":464254,"personPtyId":36109728,"firstName":"Brice","lastName":"Reynolds","titleText":"Sales Consultant","shortBioText":"Known for honesty and professionalism, Brice comes from a career as a major account executive to the nation\u001as largest retailers. He understands customer service at the highest level. Having driven Lexus Automobiles for over 20 years, he knows what is expected with the Amazing Experience and will help make your buying experience fun and easy.","emailTxt":"breynolds@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/2d34792f426a.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1477958400","industryStartDtUtc":"1477958400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":510795,"firstName":"Andrew","lastName":"Grassell","titleText":"Finance Manager","emailTxt":"agrassell@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/2dee59b17a14.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":523251,"personPtyId":44478502,"firstName":"Phil","lastName":"Johnson","titleText":"Lexus Personalization Specialist","emailTxt":"Pjohnson@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/e170f00a3d28.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1343779200","industryStartDtUtc":"1343779200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":464262,"personPtyId":35275701,"firstName":"Nordehl","lastName":"Unbehaun","titleText":"Sales Consultant","shortBioText":"I approach every sale from the perspective of you the customer. The options available are presented in a straightforward manner that allow you to make informed choices. Each transaction has to be earned rather than assumed. My customers appreciate the transparency in meeting their needs.","emailTxt":"nunbehaun@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/f51310af2189.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1464739200","industryStartDtUtc":"1464739200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":440116,"personPtyId":33562377,"firstName":"Adam","lastName":"Vance","titleText":"Sales Business Development Manager","emailTxt":"avance@lexusknoxville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/6050a11afdfa.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1480550400","industryStartDtUtc":"1370044800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":464263,"personPtyId":37341479,"firstName":"Hunter","lastName":"Knight","titleText":"Sales Consultant","emailTxt":"hknight@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/999cf3528083.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":464257,"personPtyId":37056959,"firstName":"James","lastName":"Kanipe","titleText":"Sales Manager","emailTxt":"jkanipe@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/18152490fcd0.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1438387200","industryStartDtUtc":"1438387200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":473709,"personPtyId":37060470,"firstName":"Riley","lastName":"Trapp","titleText":"Sales Manager","emailTxt":"Rtrapp@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/256a9a5670f9.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":464259,"personPtyId":36715584,"firstName":"Catherine","lastName":"Vandergriff","titleText":"Sales Consultant","shortBioText":"I\u001am a West Knoxville native, I\u001am married, a mother and grandmother. I love East Tennessee! Hobbies include, music, art, travels, gardening, cooking, and hiking. Bonafide animal lover! I thoroughly enjoy helping my customers find and purchase the perfect vehicle for their needs and lifestyle.","emailTxt":"cvandergriff@lexusknoxville.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/1b6ac509d147.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1330560000","industryStartDtUtc":"1330560000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":86569,"personPtyId":37044215,"firstName":"Logan","lastName":"Waggoner","titleText":"Internet Sales Manager","shortBioText":"Very excited to have been part of the Lexus of Knoxville family since December '11. I am Master Certified with Lexus and here to assist with any vehicle need you may have!","emailTxt":"lwaggoner@lexusknoxville.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/8d7d114be777.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1322697600","industryStartDtUtc":"1322697600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":523250,"personPtyId":43760805,"firstName":"Brooke","lastName":"Penfield","titleText":"Assistant Sales Manager","shortBioText":"Just moved to Knoxville in March of 2018 to be a part of the Lexus of Knoxville team. I worked at Lexus of Nashville for 4 years and most recently at Mercedes-Benz of Music City for 8 months before coming here. I am so happy to be here in Knoxville and hope to spread my love for the Lexus brand.","emailTxt":"Bpenfield@lexusknoxville.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/72b2e74aa355.jpg","drDealerId":23577,"dealerEmpStartDtUtc":"1519862400","industryStartDtUtc":"1349049600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":564889,"firstName":"Patrick","lastName":"Roberts","titleText":"Service Consultant","emailTxt":"proberts@lexusknoxville.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/39ae11ac5734.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":555885,"firstName":"Chad","lastName":"House","titleText":"Floor Manager","emailTxt":"chouse@lexusknoxville.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/21a51642d75b.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":477288,"personPtyId":37060649,"firstName":"Patrick","lastName":"Burch","titleText":"MA","shortBioText":"","emailTxt":"pburch@cars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":523252,"firstName":"Jim","lastName":"Robinson","titleText":"Sales Consultant","emailTxt":"Jrobinson@lexusknoxville.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/d0a2ec9515e5.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":453001,"personPtyId":33972155,"firstName":"Sawyer","lastName":"Bowen","titleText":"Online Marketing Specialist","emailTxt":"sbowen@toyotaknoxville.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":524203,"personPtyId":44065283,"emailTxt":"tamersino@cars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":524212,"personPtyId":43823253,"emailTxt":"ctanzella@autoadgroup.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":524226,"personPtyId":44065708,"emailTxt":"jsozzaro@cars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":544791,"personPtyId":49669041,"emailTxt":"aallen@cars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":544901,"personPtyId":47869611,"emailTxt":"jgifford@cars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23577,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":408497,"personPtyId":31888658,"firstName":"","lastName":"","titleText":"","shortBioText":"","emailTxt":"j.daws@autoadgroup.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23577,"certifiedEmployee":false}]

Lexus of Knoxville

Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Lexus of Knoxville Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2005

At Lexus of Knoxville, our passion is providing you with a world-class ownership experience. We share the thrill our cus

...

tomers get from owning and driving a Lexus.

"We are committed to providing a Lexus experience that keeps you coming back."

Sell & Trade

Sell or Trade-in Your Car for Cash
Dealers are constantly looking for used inventory. Request an appraisal to find the cash or trade-in value of your car.
Request an Appraisal

Service

Tire Rotation

$24.95

Wheel Balance

$49.95

Oil, Filter Change

$49.95

Air Filter Replacement

$64.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
676 lifetime reviews. Includes reviews of Lexus of Knoxville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 14, 2018

    We use LEXUS of Knoxville always. They take great care of your automobile and ensure that the customer experience is as comfortable and convenient as... possible.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review! We greatly appreciate your continual business!Sincerely,Sawyer BowenLexus of Knoxville


    Worked with:
    Shiloh Randolph

    Assistant Service Manager

    (4.9) 180 reviews

    Michael Rodriguez

    Master Certified Service Consultant

    (4.9) 63 reviews

    Brice Reynolds

    Sales Consultant

    (5.0) 27 reviews

  • 4.0 out of 5
    December 14, 2018

    Scheduling was easy. Timing start to finish was on time. Great service. Friendly people. They are the best! Keep up the good work. Who knows, that... FLA is looking better all the time.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review. We are glad our team was able to make your visit enjoyable. Based on your star rating, is there any particular area you wish... for us to approve upon in order to receive a 5 star review?Sincerely,Sawyer BowenLexus of Knoxville


    Worked with:
    Kevin Page

    Certified Service Consultant

    (4.9) 69 reviews

    Patrick Roberts

    Service Consultant

    (4.6) 5 reviews

  • July 25, 2017

    Logan Waggoner the sales rep. was very professional and assisted me in looking at several cars - the various Lexus SUVs. There was no high pressure and... I accomplished my goal in determining what vehicle I would want to pursue a purchase of.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 4, 2018

    We brought our NX300 in for it's 6 months service and for a software recall. It was our first time to bring the car in since we had bought it. I had... asked that we have an RX350 for a loaner. We arrived at 9:15 for 9:30 appointment. We were given the loaner and on our way in no time. We were called at 1:40 saying our car would be ready in about 45 minutes. It was still in line to be washed when we arrived but gave us time to look on the showroom floor. I was pleased with the service. Kevin Page was super nice. He was professional, courteous and knowledgeable in explaining about the recall. I was impressed. I was impressed with the loaner too. We got with our salesman Hunter Knight before we left and scheduled an appointment. The next day we traded for a 2019 RX350.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review! We are glad Kevin and Hunter were both helpful during your times at our dealership! We hope you enjoy your new 2019... Lexus RX 350 for many years to come.Sincerely,Sawyer BowenLexus of Knoxville


    Worked with:
    Kevin Page

    Certified Service Consultant

    (4.9) 69 reviews

  • 5.0 out of 5
    December 4, 2018

    Again, my experience with service was exceptional. Shiloh is so professional and attentive and has a great gift of hearing her customers needs. Her communication... skills go beyond all my expectations and I will continue to be a Lexas owner because of her service level.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review! We are glad Shiloh was able to make your experience at our dealership enjoyable!Sincerely,Sawyer BowenLexus of Knox...ville


    Worked with:
    Shiloh Randolph

    Assistant Service Manager

    (4.9) 180 reviews

  • 5.0 out of 5
    December 4, 2018

    Always great work. Price is higher than elsewhere, but work is always done correctly and while I wait. Friendly and efficient staff. Not much else to say....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positives review! We are glad our team has consistently been able to make your visits worthwhile!Sincerely,'Sawyer BowenLexus of Kno...xville


    Worked with:
    Michael Rodriguez

    Master Certified Service Consultant

    (4.9) 63 reviews

  • 5.0 out of 5
    December 4, 2018

    Shiloh is my service representative and she is always helpful and competent. The entire service department is excellent and caring. I have been a Lexus... owner because of the quality of their vehicles and staff. They treat you like you like a VIP. They are the model of customer service and quality products.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review! We hope to see you again!Sincerely,Sawyer BowenLexus of Knoxville


    Worked with:
    Shiloh Randolph

    Assistant Service Manager

    (4.9) 180 reviews

    Kevin Page

    Certified Service Consultant

    (4.9) 69 reviews

  • 5.0 out of 5
    December 3, 2018

    My vehicle was taken in on time all the required service performed in the minimum of time. Getting the loaner vehicle was easy and once I signed off on... the required paperwork, I had the day free to do my errands. Lexus of Knoxville texted me and let me know my vehicle was ready and the turn-in for the loaner and pickup of my car couldn't have been easier!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review! We greatly appreciate your business!Sincerely,Sawyer BowenLexus of Knoxville


    Worked with:
    Shane McKinney

    Master Certified Service Consultant

    (5.0) 61 reviews

    Brian McCulloch

    Sales Consultant

    (5.0) 46 reviews

    Shiloh Randolph

    Assistant Service Manager

    (4.9) 180 reviews

  • 5.0 out of 5
    December 3, 2018

    Worked with Shiloh for the first time and she did a fabulous job. Thanks for the great customer care and service! 5 stars all the way!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review! We are glad that Shiloh was able to make your experience worthwhile!Sincerely,Sawyer BowenLexus of Knoxville


    Worked with:
    Shiloh Randolph

    Assistant Service Manager

    (4.9) 180 reviews

  • 5.0 out of 5
    December 3, 2018

    Whenever I call for a service appointment, they accommodate me when ever the time is convenient for me. They take special care with my Lexus. If it???s... going to take awhile I am given a courtesy vehicle to drive. They are so pleasant and understanding. I highly recommend this service department above others I have dealt with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review! We do hope to see you at our dealership again!Sincerely,Sawyer BowenLexus of Knoxville


    Worked with:
    Shane McKinney

    Master Certified Service Consultant

    (5.0) 61 reviews

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