Reviews
Last year, we pursued the purchase of an LX600 through
Last year, we pursued the purchase of an LX600 through this dealership. After the dealership unilaterally terminated the transaction, they have refused to return our deposit—despite subsequently selling the vehicle to another customer. Repeated attempts to contact them have been met with silence; our calls are not returned, and we are being deliberately ignored. This conduct is deeply unprofessional and troubling. Based on this experience, I would strongly advise against doing business with this dealership.
Last year, we pursued the purchase of an LX600 through
Last year, we pursued the purchase of an LX600 through this dealership. After the dealership unilaterally terminated the transaction, they have refused to return our deposit—despite subsequently selling the vehicle to another customer. Repeated attempts to contact them have been met with silence; our calls are not returned, and we are being deliberately ignored. This conduct is deeply unprofessional and troubling. Based on this experience, I would strongly advise against doing business with this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Brian, this doesn't sound like the professional service we expect from our team. I would like to apologize for any inconvenience and frustration this situation has caused you. Please get in touch with me so that we can discuss your issue further and work towards finding a resolution to your deposit concerns. Thank you, Ronnie Warren - General Sales Manager - 6152215000
I had a 10am appointment.
I had a 10am appointment. Dropped my car off at 8:30am. I didn't get a call or text about how things were going, so I called and didn't get anybody. I asked a friend to run me by... At 4pm, they had still not started to work on my car and I required the car for the evening. I said "there's no way you're going to finish up my car before you close". She said "We might". I ended up getting my car back, without service. I feel like Lexus should mean the best. It should mean good communication. By mid-afternoon, if there's a chance they won't finish same day, you should get a phone call AT A MINIMUM.
I had a 10am appointment.
I had a 10am appointment. Dropped my car off at 8:30am. I didn't get a call or text about how things were going, so I called and didn't get anybody. I asked a friend to run me by... At 4pm, they had still not started to work on my car and I required the car for the evening. I said "there's no way you're going to finish up my car before you close". She said "We might". I ended up getting my car back, without service. I feel like Lexus should mean the best. It should mean good communication. By mid-afternoon, if there's a chance they won't finish same day, you should get a phone call AT A MINIMUM.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm really sorry to hear about the lack of communication and the inconvenience this caused you. We pride ourselves on providing timely updates and it's disappointing to know we fell short in your case. Your feedback is valuable, and I'd like to discuss how we can make things right for you moving forward. Please feel free to reach out at any time so that we may assist further. Thank you, John Mahoney - Service Manager - (615) 964 5030
It was a hassle-free experience.
It was a hassle-free experience. Everyone was super friendly! I was surprised and blown away by how many safety items were fixed before putting it for sale. That gave me Peace of mind that I was buying a vehicle that was going to be safe for my family and I to drive off in. I would definitely recommend buying from Lexus of cool springs Tennessee!
It was a hassle-free experience.
It was a hassle-free experience. Everyone was super friendly! I was surprised and blown away by how many safety items were fixed before putting it for sale. That gave me Peace of mind that I was buying a vehicle that was going to be safe for my family and I to drive off in. I would definitely recommend buying from Lexus of cool springs Tennessee!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so glad to hear you had a seamless and reassuring experience with our team at Lexus of Cool Springs. Your feedback means a lot to us, and thank you for the recommendation! Drive safely!
Evan was my sales person.
Evan was my sales person. He did a great job. They didn’t have the car I wanted on site but he found one very quickly.
Evan was my sales person.
Evan was my sales person. He did a great job. They didn’t have the car I wanted on site but he found one very quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Evan got you the car you wanted so quickly. We appreciate your business and hope to see you again at Lexus of Cool Springs.
Amanda was the BEST to work with!
Amanda was the BEST to work with! She truly has my best interest in mind and worked until I was happy with the right vehicle for me AND the deal made through financing. Very happy with the whole process. :)
Amanda was the BEST to work with!
Amanda was the BEST to work with! She truly has my best interest in mind and worked until I was happy with the right vehicle for me AND the deal made through financing. Very happy with the whole process. :)
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Whitney, it's awesome to hear Amanda made the process smooth and enjoyable! Thank you for choosing Lexus of Cool Springs and for sharing your experience. Safe travels ahead!
Bayo was an excellent salesman!
Bayo was an excellent salesman! He was attentive, answering all questions patiently. He has followed up with me several times and set up an appointment with Lee to go over the amenities available in the car! I definitely would go back to Cool Springs Lexus again ;-)
Bayo was an excellent salesman!
Bayo was an excellent salesman! He was attentive, answering all questions patiently. He has followed up with me several times and set up an appointment with Lee to go over the amenities available in the car! I definitely would go back to Cool Springs Lexus again ;-)
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ann, feedback like this makes our day! We’ll be sure to pass your kind words along to Bayo and Lee. We are proud to have your business at Lexus of Cool Springs!
Dennis was a great salesman for my new to me Lexus.
Dennis was a great salesman for my new to me Lexus. Phillip got all the electronics all set up. Both were extremely helpful!
Dennis was a great salesman for my new to me Lexus.
Dennis was a great salesman for my new to me Lexus. Phillip got all the electronics all set up. Both were extremely helpful!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new Lexus! We’re happy Dennis and Phillip provided such great support. Thank you for choosing Lexus of Cool Springs.
They covered up problems.
They covered up problems. Will not buy from them again. I traded an excellent well maintained newer Lexus suv for a repair problem. I couldn’t learn how to use all the bells and whistles of my newer rx350
They covered up problems.
They covered up problems. Will not buy from them again. I traded an excellent well maintained newer Lexus suv for a repair problem. I couldn’t learn how to use all the bells and whistles of my newer rx350
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Elaine, I'm sorry to hear about your experience with the RX350. We strive for transparency and it's concerning that we fell short here. Please reach out so we can address any issues you may have encountered. Thank you, Ronnie Warren - General Sales Manager - 6152215000
Coordinated 1 week prior to see a specific vehicle and
Coordinated 1 week prior to see a specific vehicle and arranged financing through a bank to be ready to buy as soon as I arrived back in America from my overseas assignment. Received an e-mail at 1730 the day prior to seeing the vehicle saying it had been sold and left me scrambling to find something different. It is what it is but I’d never consider them again.
Coordinated 1 week prior to see a specific vehicle and
Coordinated 1 week prior to see a specific vehicle and arranged financing through a bank to be ready to buy as soon as I arrived back in America from my overseas assignment. Received an e-mail at 1730 the day prior to seeing the vehicle saying it had been sold and left me scrambling to find something different. It is what it is but I’d never consider them again.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It's disappointing to hear about your experience with the vehicle being sold before your visit. We understand how frustrating this must have been, especially after coordinating everything in advance. Please know that we strive for better communication and would like to make it up to you if given another chance. If there's anything else you'd like us to address or discuss further, feel free to reach out anytime. Thank you, Ronnie Warren - General Sales Manager - 6152215000
Dennis Spry was a great salesman.
Dennis Spry was a great salesman. Would definitely select him again. Melissa handled the paperwork with great speed. Christian was a great tech person, setting up our phone and explaining the workings of the car. Definitely a five star experience with everyone associated at this dealership.
Dennis Spry was a great salesman.
Dennis Spry was a great salesman. Would definitely select him again. Melissa handled the paperwork with great speed. Christian was a great tech person, setting up our phone and explaining the workings of the car. Definitely a five star experience with everyone associated at this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Randy, we're delighted to hear that Dennis, Melissa, and Christian provided you with a five-star experience at Lexus of Cool Springs. Thank you for sharing your positive feedback! Enjoy your new car!