Reviews
Write a reviewExcellent experience replacing a car
Due to my car being totaled in an accident I needed to replace my Lexus. After a visiting the Lexus of Cool Spring website I was contacted by a sales person (Jake Motsinger) and he and I figured out exactly what car I wanted. When I arrived the next morning the car was ready for me and I couldn't have asked for more courteous, pleasant experience under difficult circumstances.
Richard, we appreciate you taking the time to share your experience. We strive to make the purchasing process go smoothly for our guests, and it is great to hear that this was reflected in your time working with Jake. Drive safely in your new vehicle, and we hope to work with you again at Lexus of Cool Springs!
Best place to buy car
This was my second vehicle purchase from Lexus of Cool Springs and both times the staff have been excellent. Doug my recent salesperson , was awesome he was professional, respectful and kind. He made sure that i was informed and made the sale go very easy. I would recommend Doug Kevern and Lexus of Cool Springs.
Cathy - Thank you for the kind feedback! We are thrilled to hear that you had such a successful purchase experience working with Doug and the Lexus of Cool Springs team. Drive safely in your new vehicle, and we hope to see you back again down the road!
Excellent Service and Knowledge
Doug and the entire staff were excellent throughout the process. Highly recommend. They were able to give me multiple options for what I was looking for and talked me through pros and cons of each.
Hi John, Thanks for your great review! We're pleased that Doug was so helpful and could talk you through all our options. See you next time!
Great experience!
Doug and Tony were very knowledgeable and great to work with. The entire team made the process as easy and convenient as possible. We highly recommend this dealership.
Samantha, thank you for taking the time to leave us a review! We couldn't be happier to hear that Doug and Tony both took good care of you here at Lexus of Cool Springs, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!
Lexus of Cool Springs
Tyler Shepard in sales was great! Being from out of state, we communicated via texts. RX350 looked just as he had described. Tyler always responded my questions promptly. Very happy with our RX350. Highly recommend Lexus of Cool Springs and especially seek out for Tyler. Very reliable, trustworthy and courteous!!
Ross, we are grateful for your business and wonderful recommendation of Tyler! Thank you for choosing Lexus of Cool Springs, we hope you are loving your new Lexus RX 350!
Great Experience!
Great experience! My salesman, Doug, spent time finding a car that matched my specifications and my budget. He was respectful of my time (I live 1.5 hours from the dealership) and found me a great car AND a great deal! I was very pleased with the sales experience and the finance experience. I would highly recommend!
Marnie - thank you for shopping at Lexus of Cool Springs. I am pleased to hear that Doug worked hard to help you purchase a suitable vehicle. Congrats and safe travels!
Tyler and Bryan killed it!!
I drove over 2.5 hours to pick up my vehicle. Tyler answered every question I had and was upfront with everything we discussed. If you’re looking for a vehicle I highly recommend asking for Tyler and Tyler alone. Bryan the sales manager is a tough one to beat too! As far as managers go his customer service was tops not to mention the cool pen trick he did while talking! Haha overall great experience would recommend that team to anybody! Thanks again guys!
Thank you, Casey, for reviewing Lexus of Cool Springs! We're pleased to hear that Tyler & Bryan made your drive to us worthwhile by helping you purchase a vehicle. Congratulations and safe travels!
Exceptional experience
Brain Stanley was very respectful, with a keen desire to help us make a purchase we would be happy with. The process was effortless and everyone we met or worked with during the process did their best to accommodate our needs, including allowing us to take delivery of our 2020 LS 500 the same evening we purchased it.
Timothy, thank you for the review! Brian is an excellent member of our team at Lexus of Cool Springs, and we will ceraitnly pass along your kind words to him. We hope that you continue to enjoy your 2020 Lexus LS 500!
Fantastic experience
We drove from St Louis to Lexus of Cool Springs to purchase a car. Our salesman, Terry Bodiford, was great to work with and ensured the transaction was smooth. The car was as described and we couldn't be happier.
Tyler was amazing!
We have been a regular customer of this Lexus dealership for 8 years. Customer care and friendly people represent their entire staff. We have never experienced a problem....ever! We just purchased a 2020 RX450 F Sport. Tyler Shepard was amazing to work with and found us the exact vehicle that we were looking for. The sales manager and all employees involved with the buying process were very nice and easy to work with. I highly recommend this dealership and our salesperson!
Thank you so much for the 5 stars. I will make sure to pass it on to Tyler.