Reviews
Write a reviewWe were really surprised by the excellent customer
We were really surprised by the excellent customer service that we received at Lexus of Cool Springs. Sebastion and Jordan were highly attentive to our needs. We really appreciate Sebastion for listening to all of our requests and keeping them in consideration throughout the process. We would proudly recommend them to anyone who is looking for a new vehicle.
We were really surprised by the excellent customer
We were really surprised by the excellent customer service that we received at Lexus of Cool Springs. Sebastion and Jordan were highly attentive to our needs. We really appreciate Sebastion for listening to all of our requests and keeping them in consideration throughout the process. We would proudly recommend them to anyone who is looking for a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I had a wonderful buying experience at Cool Springs with
I had a wonderful buying experience at Cool Springs with Doug Kevern. He showed high professionalism in a casual manner. Victoria Knox, in financing is a true professional and delightful to work with. I do and will recommend Lexus of Cool Springs to anyone. Mike Stewart
I had a wonderful buying experience at Cool Springs with
I had a wonderful buying experience at Cool Springs with Doug Kevern. He showed high professionalism in a casual manner. Victoria Knox, in financing is a true professional and delightful to work with. I do and will recommend Lexus of Cool Springs to anyone. Mike Stewart
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know that Doug and Victoria provided you with a wonderful buying experience at Lexus of Cool Springs. Your recommendation means the world to us! Enjoy your new ride, and we'll be here if you need anything in the future.
Perfect timing.
My wife and I have been shopping for a low miles, 1 owner 2020-2022 Lexus RX 350 for several months but had not found the right car nor the right dealership nor the right sales person. We decided to give Lexus/Cool Springs a visit since we were in the area. Everything clicked. We drove into a nice dedicated pre-owned cars facility, found the RX equipped the way we wanted and met Doug Kevern. He proved to be a very knowledgeable and professional sales person who listened to us and worked out the details for trading our Highlander for the right 2022 RX 350. Every aspect of the dealership approach to the purchase/delivery/paperwork process was superb. However, the superstar was Doug Kevern. We give the whole team at Lexus/Cool Springs a perfect TEN !!!
Perfect timing.
My wife and I have been shopping for a low miles, 1 owner 2020-2022 Lexus RX 350 for several months but had not found the right car nor the right dealership nor the right sales person. We decided to give Lexus/Cool Springs a visit since we were in the area. Everything clicked. We drove into a nice dedicated pre-owned cars facility, found the RX equipped the way we wanted and met Doug Kevern. He proved to be a very knowledgeable and professional sales person who listened to us and worked out the details for trading our Highlander for the right 2022 RX 350. Every aspect of the dealership approach to the purchase/delivery/paperwork process was superb. However, the superstar was Doug Kevern. We give the whole team at Lexus/Cool Springs a perfect TEN !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so glad to know that you found the perfect Lexus RX 350 with us at Lexus of Cool Springs! It's great to see Doug and our team could make your car-buying experience a superb one. Thanks for giving us a perfect ten, we appreciate it!
Awesome experience
Doug Kevern is exceptional to work with. He followed up every day and even after I took delivery! Dealership was great too! Financing was easy!
Awesome experience
Doug Kevern is exceptional to work with. He followed up every day and even after I took delivery! Dealership was great too! Financing was easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so glad to know that Doug and our team at Lexus of Cool Springs made your experience a great one, Saja! We strive for exceptional service throughout the process — thanks for sharing your feedback with us!
Excellent customer service and support!
Excellent customer service and support! This location has wonderful sales services and management services! Financial services were also very helpful!
Excellent customer service and support!
Excellent customer service and support! This location has wonderful sales services and management services! Financial services were also very helpful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kathryn, we're so glad to know you had a great experience with our team at Lexus of Cool Springs. We strive for excellence in all areas and it's wonderful to see that reflected in your visit!
Enjoyed working with Doug Kevern on purchasing my car.
Enjoyed working with Doug Kevern on purchasing my car. I loved my old Lexus so much but it was time to get something new. While I wish it could have been another Lexus, at least I got to work with the fantastic people at the Cool Springs Lexus dealership. They had the perfect car that I had been looking for. Thanks for making the process go so smoothly!
Enjoyed working with Doug Kevern on purchasing my car.
Enjoyed working with Doug Kevern on purchasing my car. I loved my old Lexus so much but it was time to get something new. While I wish it could have been another Lexus, at least I got to work with the fantastic people at the Cool Springs Lexus dealership. They had the perfect car that I had been looking for. Thanks for making the process go so smoothly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to know that Doug and our team at Lexus of Cool Springs were able to assist you in finding the perfect car! We strive for smooth transactions, and it's wonderful knowing we hit the mark with your purchase. Enjoy your new ride!
Quality selection, great service and competitive pricing.
Quality selection, great service and competitive pricing. Doug Kevern was great to work with and everyone should go see him for their Lexus needs. Great to work with.
Quality selection, great service and competitive pricing.
Quality selection, great service and competitive pricing. Doug Kevern was great to work with and everyone should go see him for their Lexus needs. Great to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic review! We're delighted to hear that Doug provided you with excellent service and was able to assist you. We appreciate your support, and hope to see you again at Lexus of Cool Springs!
Doug Kevern was great to work with.
Doug Kevern was great to work with. Didn't oversell and listened. Man of integrity and easy to engage,. Second preowned Lexus -for a reason. You can't beat the quality.
Doug Kevern was great to work with.
Doug Kevern was great to work with. Didn't oversell and listened. Man of integrity and easy to engage,. Second preowned Lexus -for a reason. You can't beat the quality.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! We're glad to hear that Doug provided excellent service and made your experience at Lexus of Cool Springs a positive one. We appreciate your loyalty, and we hope you continue to enjoy our vehicles. Drive safely!
Thank you Doug Kevern for a wonderful car buying
Thank you Doug Kevern for a wonderful car buying experience! We bought our 4th Lexus from Doug and Lexus of Cool Springs. Awesome customer service. We will be back in a few years for the next Lexus we will purchase from Doug. I highly recommend Doug and Lexus of Cool Springs! Chris M.
Thank you Doug Kevern for a wonderful car buying
Thank you Doug Kevern for a wonderful car buying experience! We bought our 4th Lexus from Doug and Lexus of Cool Springs. Awesome customer service. We will be back in a few years for the next Lexus we will purchase from Doug. I highly recommend Doug and Lexus of Cool Springs! Chris M.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing this glowing praise! We're elated that Doug made your purchase experience a success and delivered fantastic customer service. We're grateful for your recommendation and honored to have earned your loyalty. Enjoy your new ride!
Terrific experience working with Doug Kevern at Lexus of
Terrific experience working with Doug Kevern at Lexus of Cool Springs. This RX350 is our first Lexus, and our experience from first contact, to test drive, and finally to purchase was absolutely first rate in all respects. A 5-Star experience and a wonderful Lexus to now drive. We couldn't be more pleased with the personal attention we got at this dealership, and how well we were treated by everyone on the staff. Doug had a terrific understanding of Lexus vehicles and made our transition very smooth. We will definitely recommend Doug Kevern and Lexus of Cool Springs, and likely return for future purchases. Kevin's efforts could not have been more spot-on, he took care of everything professionally, in all respects.
Terrific experience working with Doug Kevern at Lexus of
Terrific experience working with Doug Kevern at Lexus of Cool Springs. This RX350 is our first Lexus, and our experience from first contact, to test drive, and finally to purchase was absolutely first rate in all respects. A 5-Star experience and a wonderful Lexus to now drive. We couldn't be more pleased with the personal attention we got at this dealership, and how well we were treated by everyone on the staff. Doug had a terrific understanding of Lexus vehicles and made our transition very smooth. We will definitely recommend Doug Kevern and Lexus of Cool Springs, and likely return for future purchases. Kevin's efforts could not have been more spot-on, he took care of everything professionally, in all respects.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled to hear that your first Lexus experience with Doug here at Lexus of Cool Springs was absolutely first-rate! It's wonderful to see you appreciated the personal attention given by our staff. We appreciate your recommendation and for sharing your experience with us. Thanks for choosing us as your dealership and enjoy driving in your new RX 350!
