Lexus of Cool Springs

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4.3
(306 reviews)
Visit Lexus of Cool Springs
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Service Sales
Monday 7:30am–6:00pm 9:00am–7:00pm
Tuesday 7:30am–6:00pm 9:00am–7:00pm
Wednesday 7:30am–6:00pm 9:00am–7:00pm
Thursday 7:30am–6:00pm 9:00am–7:00pm
Friday 7:30am–6:00pm 9:00am–7:00pm
Saturday 7:30am–5:00pm 9:00am–6:00pm
Sunday Closed Closed
New (844) 338-9741 (844) 338-9741
Used (844) 338-9944 (844) 338-9944
Service (615) 645-0668 (615) 645-0668

Inventory

See all 47 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2017.
Our passion at Lexus of Cool Springs is providing you with a world-class ownership experience. We believe an owner of a world-class automobile should receive world-class treatment. This means providing knowledgeable sales professionals who take the time to really understand your needs an extensive selection of new and high quality pre-owned vehicles from which to choose and expert automotive service performed with integrity and at competitive prices. We share the thrill our customers get from owning and driving a world-class automobile and are committed to providing a Lexus experience that keeps you coming back.
EXPERIENCE AMAZING

Service center

Phone number (615) 645-0668

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Reviews

4.3
(306 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Doug Kevren at Lexus of Cool Springs is a 10 of 10

We have been talking about purchasing an SUV for about 4 years now. We knew when the time came that we would go to Lexus of Cool Springs because over the years we have purchased three other certified pre-owned Lexus vehicles. We met Doug Kevren over the weekend and immediately felt comfortable with him. We had not had a bad experience in the past with any of the team members at Lexus of Cool Springs and this was no exception. To be honest, this was our best yet. Doug's knowledge of the RX 350 we ended up purchasing was top notch. His easy going personality and 'no rush' style made the entire experience over these last few days a real pleasure. I cannot recommend Doug any higher than saying he is a 10 of 10 as a sales consultant.

Dealer response

Matt, thank you for the great review of Doug and the team! We are grateful for your repeat business and we hope to work with you again at Lexus of Cool Springs. Safe travels in your new Lexus RX 350!

5.0

DOUG…THE BEST EVER

Doug Kevern helped us with every aspect of buying a new Lexus RX 350 yesterday at Lexus of Coolsprings in Franklin TN Doug was professional, helpful, extraordinarily patient, kind, understanding, knowledgeable, honorable, attentive, and willing to help us in anyway we needed. Doug is the reason we bought this car. To us he is the face of that dealership. We are not well versed in this area. But we didn’t have to be. Doug did it all from paperwork, title transfer, and updating us regularly…all to make it easier for us. My wife and I became friends with Doug and can’t imagine anyone providing a more pleasurable, satisfying experience.

Dealer response

Joe, seeing this kind of glowing praise for our wonderful staff makes our day! We're overjoyed Doug made your entire purchase experience a success. It's an honor to have him on the Lexus of Cool Springs team to offer our customers attentive assistance, and we're so glad he became your friend. Drive safe, and enjoy your new Lexus RX 350!

1.0

Did a brake job and either did not install bolts on the

Did a brake job and either did not install bolts on the calipers or left them so loose they fell off. For months kept telling me there was no problem. I paid $1137.00 for the brake job. When the noises and vibration became so obvious it could not be ignored any longer, they had the audacity to try to charge me for installing and tightening caliper bolts. They presented me with a bill for over $170.and only backed this off when I started to get loud. The Customer Service Representative even lied to me and told me they did not touch the calipers when they did the brake job. He had no answer when I asked how they put new brake pads on without touching the calipers. This after putting my life at risk with a defective brake job that they kept saying was fine even though I had them drive around with me for months listening to the vibrations and noise. When I finally got calipers bolts installed this dealership had damaged the hood on my car and again told me they had no responsibility for anything.

Dealer response

Eileen, it's concerning to see this feedback, and I am very sorry for the continued issues you've had with your vehicle. We run an honest business, and I apologize for any miscommunication on our end as well. The safety of our customers is our priority, so I would like to further address this matter with you and discuss your comments regarding the hood of your car as well. Please give me a call directly when you can. Thank you, Zack Miller - Service Director - 615-630-6009

1.0

So I attempted to buy from Lexus of Cool Springs.

So I attempted to buy from Lexus of Cool Springs. I reside in Clarksville, TN. Saw a customer in the Walmart parking lot, in Clarksville, and she recommended a salesperson: Michelle Hunt. I went to Cool Springs, with no scheduled appt so I understood that she may not be able to give a lot of attention, on a busy Saturday. I met her, gave her my contact information and an idea of what I was looking for and left. This was June 11th. she emailed on Monday and sent information on a vehicle. Also asked for my trade in information. I sent all that she requested. On Wednesday, I got a response apologizing for the delay because she was off on Tuesday, and stating that she will get information for me " today." I have yet to hear back from her. Not sure why I didn't warrant even a call back, but If this is how Lexus of Cool Springs provides customer service, Ill look elsewhere, even if I have to drive out of state.

Dealer response

Tobi, Allow me to apologize for any unclear communication that may have occurred here. We certainly would like to make sure you go home in a car that is right for you, so I'm disappointed this hasn't been reflected in your experience so far. I will address this concern directly so we can work towards providing more attentive customer service moving forward. In the meantime, would you consider giving me a call directly? I won't be able to find your contact information from this review, and I would be happy to help. Thank you, Kyle Bolton - Internet Sales Manager - 615-630-6021

Consumer response

Please don’t imply that there was some type of “miscommunication.” This was a purposeful discontinued communication. And that was after I physically came to the dealership. I don’t know the reason why but please don’t add insult to injury by implying I misunderstood. I am a 56 year old professional Black women. And I am familiar with being treated differently by some. But this behavior should not be tolerated in this day and age with businesses that profit from people like myself. Therefore, I chose to make it known to others. Tobi Young

Consumer response

Please don’t imply that there was some type of “miscommunication.” This was a purposeful discontinued communication. And that was after I physically came to the dealership. I don’t know the reason why but please don’t add insult to injury by implying I misunderstood. I am a 56 year old professional Black women. And I am familiar with being treated differently by some. But this behavior should not be tolerated in this day and age with businesses that profit from people like myself. Therefore, I chose to make it known to others. Tobi Young

5.0

TOP NOTCH DEALERSHIP!

Just purchased a Toyota Sequoia Limited this week. Excellent service! We live in Paris, TN and did all of this over the phone with the Salesman. He had everything ready when we arrived. And he accommodated our schedule by staying after normal business hours! Will highly recommend this dealership to all of our friends & family!

Dealer response

Bobby & Donna, thank you for the great review! We are so glad to hear that you found the right vehicle working with the Lexus of Cool Springs team. Drive safely in your new Toyota Sequoia Limited, and enjoy it! We hope to see you back again down the road!

1.0

No Service - Service Department

Called over a week ago for service appointment. Left message with contact information and service needed. A friend has called twice. Neither of us have been contacted.

Dealer response

Thank you for sharing this feedback with us. This isn't the service we intend for our customers and we are very sorry that you and your friend were not contacted. We won't be able to find your contact information from this review. If you would consider connecting with Zack Miller, our Service Director, at 615-630-6009, we'd appreciate the opportunity to make things right for you.

1.0

Very disappointing experience getting my seat belt

Very disappointing experience getting my seat belt repaired. Seat belt cost $83 total repair cost $464.24. Robbery

Dealer response

I regret that you feel taken advantage of by our recommendations and repair pricing. Our goal is to provide fair and competitive value to our clients, and I'm disappointed this wasn't clearer. I would appreciate a chance to step in here and discuss your concerns so I can answer any questions you may have. Please give me a call when time permits. Best, Zack Miller - Service Director - 615-630-6009

5.0

Fantastic buying experience!

Brian, Jimmy, and Bosco were unbelievable! We had been unsuccessfully searching for a car for a while. I just so happened to be in Nashville for work and stumbled on Lexus of Cool Springs and what I thought was our perfect car. Jimmy and Brian were so helpful and accommodating, working with my family in the background to see the car while I was in meetings. They made what seemed like a complicated transaction seem simple and I drove the car back home from Nashville after meetings wrapped up. Thank you all so much! This was a top-notch experience from start to finish and I can't recommend Lexus of Cool Springs enough.

Dealer response

Hi Rob - Congratulations on your new car! We are delighted that Brian, Jimmy, Bosco, and the team took such great care of you and earned your five stars. Thank you for trusting Lexus of Cool Springs with your business!

5.0

best car buying experience i have ever had,my next auto

best car buying experience i have ever had,my next auto purchase will be with them

Dealer response

We couldn't be happier we facilitated the best car-buying experience you've had! Thank you for your phenomenal review and safe travels, from the whole Lexus of Cool Springs team!

1.0

When you send in your Lexus for a warranty repair

When you send in your Lexus for a warranty repair (breaks), and they return the vehicle with a broken engine (not running), and say, "It is very unfortunate that it happened while we were in our possession." Beware of the service department at this Lexus dealer in Cool Springs. Their solution was to charge us more than $6000 for a used engine and have them install it. Honestly, they take no responsibility for what happens to a vehicle while in their possession. There's nothing Hyundai or Kia about this car. It's a #LEXUS. (Yet) I don't know if the service technician was just on a joyride while testing the brakes and the Lexus engine didn't take the abuse. We have treated it like a baby since we bought it because it is a hybrid. It has been a joy to have. I will update the review after we have picked up the vehicle from this dealer.

Dealer response

Jim, I am sorry to read this feedback. We strive to deliver a seamless and professional service experience for our guests, and it is disappointing to see that we have missed the mark. We would never intentionally damage a customer's property, but I apologize for your frustrating experience. Kyle Bolton - Internet Sales Manager - 615-630-6021

See all 306 reviews