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Lexus of Cool Springs

(364 reviews)
Visit Lexus of Cool Springs
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 1 awards
2013 state dealer award
New (844) 338-9741 (844) 338-9741
Used (844) 338-9944 (844) 338-9944
Service (615) 645-0668 (615) 645-0668

Inventory

See all 120 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2017.
Our passion at Lexus of Cool Springs is providing you with a world-class ownership experience. We believe an owner of a world-class automobile should receive world-class treatment. This means providing knowledgeable sales professionals who take the time to really understand your needs an extensive selection of new and high quality pre-owned vehicles from which to choose and expert automotive service performed with integrity and at competitive prices. We share the thrill our customers get from owning and driving a world-class automobile and are committed to providing a Lexus experience that keeps you coming back.
EXPERIENCE AMAZING

Service center

Phone number (615) 645-0668

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Reviews

(364 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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You don't often see quality low mileage used cars under

You don't often see quality low mileage used cars under $10k, though this Lexus dealership occasionally brings in unique opportunities. I'm very thankful for Bristol Witt's professionalism and industry knowledge. The buying experience was streamlined and my time was valued. I'm grateful for the assistance of the Lexus team to enable to this budget-minded purchase!

You don't often see quality low mileage used cars under

You don't often see quality low mileage used cars under $10k, though this Lexus dealership occasionally brings in unique opportunities. I'm very thankful for Bristol Witt's professionalism and industry knowledge. The buying experience was streamlined and my time was valued. I'm grateful for the assistance of the Lexus team to enable to this budget-minded purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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We worked with Yissian and he was absolutely great!

We worked with Yissian and he was absolutely great! We would come back and buy again from Lexus just to work with him. The whole experience was great. This is our first Lexus and so far we are very happy!

We worked with Yissian and he was absolutely great!

We worked with Yissian and he was absolutely great! We would come back and buy again from Lexus just to work with him. The whole experience was great. This is our first Lexus and so far we are very happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Stacey, we're delighted to hear that Yissian made your first Lexus experience so enjoyable at Lexus of Cool Springs! Thank you for choosing us and sharing such positive feedback. Enjoy your new ride!

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Dealership doesn't recognize the December to remember

Dealership doesn't recognize the December to remember financing that is advertised didn't know this until I was filling out paperwork I will be refinancing ASAP. Also they installed my license plate on with small wood screws that were rusty I know this because my tag flew off the car had to go buy the correct bolts

Dealership doesn't recognize the December to remember

Dealership doesn't recognize the December to remember financing that is advertised didn't know this until I was filling out paperwork I will be refinancing ASAP. Also they installed my license plate on with small wood screws that were rusty I know this because my tag flew off the car had to go buy the correct bolts

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about the issues you encountered with financing and the license plate installation. We strive for transparency in our promotions, and it's disappointing that this wasn't your experience. Please reach out if you'd like us to address these concerns further or assist with any other questions you might have. Thank you, Ronnie Warren - General Sales Manager - 6152215000

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I purchased from this dealership a few months back, and

I purchased from this dealership a few months back, and overall, my experience was pleasant. Although I was buying out of state, which did present some challenges, the dealership did their part to ensure I got the car I wanted. A special shout-out to Shimal, who was incredibly responsive, cordial, and professional throughout the entire process. I would recommend this dealership. Thank you, Shimal and team.

I purchased from this dealership a few months back, and

I purchased from this dealership a few months back, and overall, my experience was pleasant. Although I was buying out of state, which did present some challenges, the dealership did their part to ensure I got the car I wanted. A special shout-out to Shimal, who was incredibly responsive, cordial, and professional throughout the entire process. I would recommend this dealership. Thank you, Shimal and team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mark, we're delighted to hear that Shimal and the team at Lexus of Cool Springs made your out-of-state purchase a smooth experience. Thank you for recommending us, and we hope you're enjoying your new car!

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Michelle took great care of me throughout the purchase

Michelle took great care of me throughout the purchase process of my RX350. From the time I made my selection until I drove away. He spent a lot of time helping connect my phone and explaining how the technology in my car works. She was very patient and even took follow up phone calls.

Michelle took great care of me throughout the purchase

Michelle took great care of me throughout the purchase process of my RX350. From the time I made my selection until I drove away. He spent a lot of time helping connect my phone and explaining how the technology in my car works. She was very patient and even took follow up phone calls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Doris, we're delighted to hear that Michelle provided such attentive service during your RX 350 purchase at Lexus of Cool Springs. Thank you for sharing your experience with us! Enjoy the ride, and feel free to reach out if you need anything else.

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Michelle took great care of me throughout the purchase

Michelle took great care of me throughout the purchase process of my RX350. From the time I made my selection until I drove away. She spent a lot of time helping connect my phone and explaining how the technology in my car works. She was very patient and even took follow up phone calls.

Michelle took great care of me throughout the purchase

Michelle took great care of me throughout the purchase process of my RX350. From the time I made my selection until I drove away. She spent a lot of time helping connect my phone and explaining how the technology in my car works. She was very patient and even took follow up phone calls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Doris, we're delighted to hear that Michelle provided such excellent service during your Lexus RX 350 purchase at Lexus of Cool Springs. It's great to know she was patient and thorough in helping you with the technology. Enjoy every drive!

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I purchased a new Lexus 10/22/2024 at Lexus, Cool

I purchased a new Lexus 10/22/2024 at Lexus, Cool Springs. Michelle Hunt was my salesperson and contact. I have dealt with Michelle in the past and she has always been courteous, skilled, efficient and respectful. I enjoy working with her and will seek her out again for my next purchase. Thanks, Michelle, for your kindness and good work!

I purchased a new Lexus 10/22/2024 at Lexus, Cool

I purchased a new Lexus 10/22/2024 at Lexus, Cool Springs. Michelle Hunt was my salesperson and contact. I have dealt with Michelle in the past and she has always been courteous, skilled, efficient and respectful. I enjoy working with her and will seek her out again for my next purchase. Thanks, Michelle, for your kindness and good work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us at Lexus of Cool Springs! We're delighted to hear that Michelle provided courteous and efficient service once again. We look forward to assisting you in the future!

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Never received a reply to inquiries on a particular

Never received a reply to inquiries on a particular car/vehicle I was looking at.

Never received a reply to inquiries on a particular

Never received a reply to inquiries on a particular car/vehicle I was looking at.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We apologize for falling short in our communication. I would like to assist you with your vehicle inquiry, but without your full name, I cannot locate your contact in our system. Please reach out to me at any time. Ronnie Warren - General Sales Manager - 6152215000

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We had a great experience thanks to Bayo!

We had a great experience thanks to Bayo! This is our second purchase from the dealership.

We had a great experience thanks to Bayo!

We had a great experience thanks to Bayo! This is our second purchase from the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your second purchase! The Lexus of Cool Springs team is happy to hear that you enjoyed working with Bayo. Thanks for your five-star review!

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Unprofessional leadership at the Cool Springs location.

Unprofessional leadership at the Cool Springs location. They don't care about their employees or the work they're putting in. If you're not in the brown nose clique, you'll get treated terribly. Service advisors think they're the greatest thing that walked the lot all because they're more focused on the dollar sign, not your car, not your out of pocket costs, not what the the are making, it's all about them. They will screw anyone over to keep a good survey and not lose their monthly bonuses. Just don't go to this dealer or Nashville. 2-3 months out on appointments. They'll also offer you some ridiculous offer for your car when you're trying to get it maintenance. She'll put a letter in your car with her business card saying she's a new TX owner herself (probably driving a broke down 98 Nissan). Can't trust this place. Their new techs come Ford, Home Depot or Fisherprice. Oh and let's not forget the advisor in the lane in her yellow pajamas and high heels. Get up late? You want unprofessional, go here. You want a luxury experience where you buy luxury cars, this isn't the dealership for you. Lexus needs to get new leadership in this building, up to the GM.

Unprofessional leadership at the Cool Springs location.

Unprofessional leadership at the Cool Springs location. They don't care about their employees or the work they're putting in. If you're not in the brown nose clique, you'll get treated terribly. Service advisors think they're the greatest thing that walked the lot all because they're more focused on the dollar sign, not your car, not your out of pocket costs, not what the the are making, it's all about them. They will screw anyone over to keep a good survey and not lose their monthly bonuses. Just don't go to this dealer or Nashville. 2-3 months out on appointments. They'll also offer you some ridiculous offer for your car when you're trying to get it maintenance. She'll put a letter in your car with her business card saying she's a new TX owner herself (probably driving a broke down 98 Nissan). Can't trust this place. Their new techs come Ford, Home Depot or Fisherprice. Oh and let's not forget the advisor in the lane in her yellow pajamas and high heels. Get up late? You want unprofessional, go here. You want a luxury experience where you buy luxury cars, this isn't the dealership for you. Lexus needs to get new leadership in this building, up to the GM.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's disheartening to hear about your experience at the Cool Springs location. We strive for professionalism and customer satisfaction, so it's concerning that we fell short in this instance. Your feedback is valuable, and we'd like to address these issues directly with you if you're open to it. Please feel free to reach out anytime; we're here to help make things right. Thank you, Zack Miller - Service Director - (615) 964 5030

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