Lexus of Cool Springs

We have been talking about purchasing an SUV for about 4 years now. We knew when the time came that we would go to Lexus of Cool Springs because over the years we have purchased three other certified pre-owned Lexus vehicles. We met Doug Kevren over the weekend and immediately felt comfortable with him. We had not had a bad experience in the past with any of the team members at Lexus of Cool Springs and this was no exception. To be honest, this was our best yet. Doug's knowledge of the RX 350 we ended up purchasing was top notch. His easy going personality and 'no rush' style made the entire experience over these last few days a real pleasure. I cannot recommend Doug any higher than saying he is a 10 of 10 as a sales consultant.

Doug Kevern helped us with every aspect of buying a new Lexus RX 350 yesterday at Lexus of Coolsprings in Franklin TN Doug was professional, helpful, extraordinarily patient, kind, understanding, knowledgeable, honorable, attentive, and willing to help us in anyway we needed. Doug is the reason we bought this car. To us he is the face of that dealership. We are not well versed in this area. But we didn’t have to be. Doug did it all from paperwork, title transfer, and updating us regularly…all to make it easier for us. My wife and I became friends with Doug and can’t imagine anyone providing a more pleasurable, satisfying experience.

Did a brake job and either did not install bolts on the calipers or left them so loose they fell off. For months kept telling me there was no problem. I paid $1137.00 for the brake job. When the noises and vibration became so obvious it could not be ignored any longer, they had the audacity to try to charge me for installing and tightening caliper bolts. They presented me with a bill for over $170.and only backed this off when I started to get loud. The Customer Service Representative even lied to me and told me they did not touch the calipers when they did the brake job. He had no answer when I asked how they put new brake pads on without touching the calipers. This after putting my life at risk with a defective brake job that they kept saying was fine even though I had them drive around with me for months listening to the vibrations and noise. When I finally got calipers bolts installed this dealership had damaged the hood on my car and again told me they had no responsibility for anything.

So I attempted to buy from Lexus of Cool Springs. I reside in Clarksville, TN. Saw a customer in the Walmart parking lot, in Clarksville, and she recommended a salesperson: Michelle Hunt. I went to Cool Springs, with no scheduled appt so I understood that she may not be able to give a lot of attention, on a busy Saturday. I met her, gave her my contact information and an idea of what I was looking for and left. This was June 11th. she emailed on Monday and sent information on a vehicle. Also asked for my trade in information. I sent all that she requested. On Wednesday, I got a response apologizing for the delay because she was off on Tuesday, and stating that she will get information for me " today." I have yet to hear back from her. Not sure why I didn't warrant even a call back, but If this is how Lexus of Cool Springs provides customer service, Ill look elsewhere, even if I have to drive out of state.

Just purchased a Toyota Sequoia Limited this week. Excellent service! We live in Paris, TN and did all of this over the phone with the Salesman. He had everything ready when we arrived. And he accommodated our schedule by staying after normal business hours! Will highly recommend this dealership to all of our friends & family!

Called over a week ago for service appointment. Left message with contact information and service needed. A friend has called twice. Neither of us have been contacted.

Very disappointing experience getting my seat belt repaired. Seat belt cost $83 total repair cost $464.24. Robbery

Brian, Jimmy, and Bosco were unbelievable! We had been unsuccessfully searching for a car for a while. I just so happened to be in Nashville for work and stumbled on Lexus of Cool Springs and what I thought was our perfect car. Jimmy and Brian were so helpful and accommodating, working with my family in the background to see the car while I was in meetings. They made what seemed like a complicated transaction seem simple and I drove the car back home from Nashville after meetings wrapped up. Thank you all so much! This was a top-notch experience from start to finish and I can't recommend Lexus of Cool Springs enough.

best car buying experience i have ever had,my next auto purchase will be with them

When you send in your Lexus for a warranty repair (breaks), and they return the vehicle with a broken engine (not running), and say, "It is very unfortunate that it happened while we were in our possession." Beware of the service department at this Lexus dealer in Cool Springs. Their solution was to charge us more than $6000 for a used engine and have them install it. Honestly, they take no responsibility for what happens to a vehicle while in their possession. There's nothing Hyundai or Kia about this car. It's a #LEXUS. (Yet) I don't know if the service technician was just on a joyride while testing the brakes and the Lexus engine didn't take the abuse. We have treated it like a baby since we bought it because it is a hybrid. It has been a joy to have. I will update the review after we have picked up the vehicle from this dealer.