Reviews
They covered up problems.
They covered up problems. Will not buy from them again. I traded an excellent well maintained newer Lexus suv for a repair problem. I couldn’t learn how to use all the bells and whistles of my newer rx350
They covered up problems.
They covered up problems. Will not buy from them again. I traded an excellent well maintained newer Lexus suv for a repair problem. I couldn’t learn how to use all the bells and whistles of my newer rx350
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Elaine, I'm sorry to hear about your experience with the RX350. We strive for transparency and it's concerning that we fell short here. Please reach out so we can address any issues you may have encountered. Thank you, Ronnie Warren - General Sales Manager - 6152215000
Coordinated 1 week prior to see a specific vehicle and
Coordinated 1 week prior to see a specific vehicle and arranged financing through a bank to be ready to buy as soon as I arrived back in America from my overseas assignment. Received an e-mail at 1730 the day prior to seeing the vehicle saying it had been sold and left me scrambling to find something different. It is what it is but I’d never consider them again.
Coordinated 1 week prior to see a specific vehicle and
Coordinated 1 week prior to see a specific vehicle and arranged financing through a bank to be ready to buy as soon as I arrived back in America from my overseas assignment. Received an e-mail at 1730 the day prior to seeing the vehicle saying it had been sold and left me scrambling to find something different. It is what it is but I’d never consider them again.
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- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It's disappointing to hear about your experience with the vehicle being sold before your visit. We understand how frustrating this must have been, especially after coordinating everything in advance. Please know that we strive for better communication and would like to make it up to you if given another chance. If there's anything else you'd like us to address or discuss further, feel free to reach out anytime. Thank you, Ronnie Warren - General Sales Manager - 6152215000
Dennis Spry was a great salesman.
Dennis Spry was a great salesman. Would definitely select him again. Melissa handled the paperwork with great speed. Christian was a great tech person, setting up our phone and explaining the workings of the car. Definitely a five star experience with everyone associated at this dealership.
Dennis Spry was a great salesman.
Dennis Spry was a great salesman. Would definitely select him again. Melissa handled the paperwork with great speed. Christian was a great tech person, setting up our phone and explaining the workings of the car. Definitely a five star experience with everyone associated at this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Randy, we're delighted to hear that Dennis, Melissa, and Christian provided you with a five-star experience at Lexus of Cool Springs. Thank you for sharing your positive feedback! Enjoy your new car!
Michelle was amazing and incredibly patient with all the
Michelle was amazing and incredibly patient with all the questions I had about my new car. I haven’t purchased a new car in over ten years, but she made the process as easy as possible. I highly recommend Michelle and Lexus of Cool Springs!
Michelle was amazing and incredibly patient with all the
Michelle was amazing and incredibly patient with all the questions I had about my new car. I haven’t purchased a new car in over ten years, but she made the process as easy as possible. I highly recommend Michelle and Lexus of Cool Springs!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anne, we're delighted to hear that Michelle made your car-buying experience smooth and enjoyable at Lexus of Cool Springs. Thank you for the recommendation! Enjoy your new ride!
You don't often see quality low mileage used cars under
You don't often see quality low mileage used cars under $10k, though this Lexus dealership occasionally brings in unique opportunities. I'm very thankful for Bristol Witt's professionalism and industry knowledge. The buying experience was streamlined and my time was valued. I'm grateful for the assistance of the Lexus team to enable to this budget-minded purchase!
You don't often see quality low mileage used cars under
You don't often see quality low mileage used cars under $10k, though this Lexus dealership occasionally brings in unique opportunities. I'm very thankful for Bristol Witt's professionalism and industry knowledge. The buying experience was streamlined and my time was valued. I'm grateful for the assistance of the Lexus team to enable to this budget-minded purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us at Lexus of Cool Springs! We're delighted to hear that Bristol Witt and our team provided a streamlined buying process. Enjoy your new ride, and we appreciate the support!
We worked with Yissian and he was absolutely great!
We worked with Yissian and he was absolutely great! We would come back and buy again from Lexus just to work with him. The whole experience was great. This is our first Lexus and so far we are very happy!
We worked with Yissian and he was absolutely great!
We worked with Yissian and he was absolutely great! We would come back and buy again from Lexus just to work with him. The whole experience was great. This is our first Lexus and so far we are very happy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stacey, we're delighted to hear that Yissian made your first Lexus experience so enjoyable at Lexus of Cool Springs! Thank you for choosing us and sharing such positive feedback. Enjoy your new ride!
Dealership doesn't recognize the December to remember
Dealership doesn't recognize the December to remember financing that is advertised didn't know this until I was filling out paperwork I will be refinancing ASAP. Also they installed my license plate on with small wood screws that were rusty I know this because my tag flew off the car had to go buy the correct bolts
Dealership doesn't recognize the December to remember
Dealership doesn't recognize the December to remember financing that is advertised didn't know this until I was filling out paperwork I will be refinancing ASAP. Also they installed my license plate on with small wood screws that were rusty I know this because my tag flew off the car had to go buy the correct bolts
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
I'm sorry to hear about the issues you encountered with financing and the license plate installation. We strive for transparency in our promotions, and it's disappointing that this wasn't your experience. Please reach out if you'd like us to address these concerns further or assist with any other questions you might have. Thank you, Ronnie Warren - General Sales Manager - 6152215000
I purchased from this dealership a few months back, and
I purchased from this dealership a few months back, and overall, my experience was pleasant. Although I was buying out of state, which did present some challenges, the dealership did their part to ensure I got the car I wanted. A special shout-out to Shimal, who was incredibly responsive, cordial, and professional throughout the entire process. I would recommend this dealership. Thank you, Shimal and team.
I purchased from this dealership a few months back, and
I purchased from this dealership a few months back, and overall, my experience was pleasant. Although I was buying out of state, which did present some challenges, the dealership did their part to ensure I got the car I wanted. A special shout-out to Shimal, who was incredibly responsive, cordial, and professional throughout the entire process. I would recommend this dealership. Thank you, Shimal and team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mark, we're delighted to hear that Shimal and the team at Lexus of Cool Springs made your out-of-state purchase a smooth experience. Thank you for recommending us, and we hope you're enjoying your new car!
Michelle took great care of me throughout the purchase
Michelle took great care of me throughout the purchase process of my RX350. From the time I made my selection until I drove away. He spent a lot of time helping connect my phone and explaining how the technology in my car works. She was very patient and even took follow up phone calls.
Michelle took great care of me throughout the purchase
Michelle took great care of me throughout the purchase process of my RX350. From the time I made my selection until I drove away. He spent a lot of time helping connect my phone and explaining how the technology in my car works. She was very patient and even took follow up phone calls.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Doris, we're delighted to hear that Michelle provided such attentive service during your RX 350 purchase at Lexus of Cool Springs. Thank you for sharing your experience with us! Enjoy the ride, and feel free to reach out if you need anything else.
Michelle took great care of me throughout the purchase
Michelle took great care of me throughout the purchase process of my RX350. From the time I made my selection until I drove away. She spent a lot of time helping connect my phone and explaining how the technology in my car works. She was very patient and even took follow up phone calls.
Michelle took great care of me throughout the purchase
Michelle took great care of me throughout the purchase process of my RX350. From the time I made my selection until I drove away. She spent a lot of time helping connect my phone and explaining how the technology in my car works. She was very patient and even took follow up phone calls.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Doris, we're delighted to hear that Michelle provided such excellent service during your Lexus RX 350 purchase at Lexus of Cool Springs. It's great to know she was patient and thorough in helping you with the technology. Enjoy every drive!