Nalley Lexus, Roswell

The first great car buying experience I have had. I worked with Austin and Skip and they were awesome. To save me time Skip had another car moved from the Smyrna Nalley dealership to the Roswell dealership and had it checked out for me. Then after buying the car Austin personally drove the car to my house the next day!!! People these guys are ALL customer service. Best experience ever!

This dealership was a horrible place to shop for a car. The salesman acted and told me he was doing me a favor by helping me buy a car. They lied about financing, they never returned calls, they lied about the information I gave them for the credit app. I saw several customers leave the lot upset, looking back I understand why. Very surprised Lexus let's this dealership represent their brand.

I WILL NEVER BRING MY CAR BACK HERE TO GET SERVICED!!! I have had 3 other Lexus' before the one I have now, and have NEVER had an issue with the service department; and one of the reasons I became a loyal Lexus customer. Before I had any maintenance completed, I asked for a diagnostics so I could determine if it was worth me getting my car repaired or purchasing another one. At that time, I was told it would be a little over $2k, so I agreed to the service. Well, fast forward a week....that repair didn't fix my car and this was AFTER the diagnostics was completed. Then they told me I needed a motor mount and if that didn't work, I would need to replace me CV axles (BUT WASN'T THIS THE PURPOSE OF THE DIAGNOSTICS?), which was another $2100 (I'm now up to $4300 in repairs). And trusting the technicians, I agreed to get the service. And at this point Lexus had my car for 3 weeks. When I picked up my car it still didn't drive well, but I figured maybe the new parts just need to "work" itself in, after all, they did have my car for 3 weeks, I'm sure everything is okay, right? Well a week later I take my car back, because it's still shaking and louder than it was when I first took my car in. They perform another diagnostics and say I need an air compressor, another $2100 (now I'm up to $6400 in ONE MONTH) Needless to say I am VERY FRUSTRATED and in a bad position, because this is why I asked for a diagnostics so I could determine if I wanted to repair this vehicle or purchase another one. But now that I am already out $4300 and possibly more money, I am not in the position to even purchase a new car. They did offer to take some $ off of the air compressor, but at this point I'm not even confident in their technicians for the THIRD time. I definitely wont be bringing my car back here, this was my first and last time!!!! I'll just stick with Hennessy Lexus of Gwinnett.