Skip to main content

Northside Lexus

(8,696 reviews)
Visit Northside Lexus
Sales hours: 9:00am to 7:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:30am–6:00pm
Tuesday 9:00am–7:30pm 7:30am–6:00pm
Wednesday 9:00am–7:30pm 7:30am–6:00pm
Thursday 9:00am–7:30pm 7:30am–6:00pm
Friday 9:00am–7:00am 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 11 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (281) 552-8808 (281) 552-8808
Used (888) 458-0258 (888) 458-0258
Service (888) 471-0508 (888) 471-0508

Reviews

(8,696 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Northside Lexus from DealerRater.

Want to share your experience with this dealership?

Write a review

EXCELLENT SERVICE !

Dear Lexus, Recently, I had enjoyed your excellent service for my Lexus car. About 2 months ago. My car was towed to your Collision department. I spoke to your representative Archie Smith and started to have a long repair process. Now I feel my car runs better than a new car . I also enjoy free car wash for my white Lexus too. Thank you for your help and your excellent team's work. mjw

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service

Excellent service! Initial presentation and waiting time were quite acceptable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

customer

Jon Gosling met me when I first pulled into the service section. He told me what they were going to do with my car and about the length of time it would take. Everyone was kind and friendly., Mr. Gosling kept me informed as the service was being taken care of. It was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

High Quality

High quality Lexus dealership. They take good care of you and care about you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service

Excellent Service, Excellent Crew, I am absolutely satisfied with my service when I go to Lexus Northside, I am so satisfied with the crew and service I feel like a family member, and I am treated as such..They are the best. I highly recommend them. All my LEXUS came from NORTHSIDE LEXUS. Angela Blackwell, A long standing LEXUS member

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Lexus Service

Excellent service. Getting an appointment involved only one call. Check in was quick and on time, loaner car was ready, service particulars and expense was explained to me. Car was delivered on time and all service completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

April service

as always, service was great. Jon is always great to work with, and does a great job. I wouldn't think of going anywhere else with my Lexus vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

scheduled maintenance service

Staff was professional. Car was delivered on time as I was told. Always a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

60,000 miles Service

Great Service, professional, polite, well knowledgable about the service my vehicle required, answered any questions I had. Had my vehicle ready in a short period of time. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

JL Flotte/Retired Healthcare CEO

I would like to take this opportunity to tell you Teri that Dorothy is a tremendous asset to Northside Lexus. As such, she needs to be recognized and properly praised for her outstanding treatment of customers that have been with Lexus all these years. It is because of her, that we continue to stay with Lexus even though we know we can get the same service with a lower cost to us. Dorothy, please keep up the great work. Mr. J.L.Flotte

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No