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Napleton Chrysler Jeep Dodge RAM

2.6
(956 reviews)
Visit Napleton Chrysler Jeep Dodge RAM
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–8:00pm
Tuesday 8:30am–9:00pm 7:00am–8:00pm
Wednesday 8:30am–9:00pm 7:00am–8:00pm
Thursday 8:30am–9:00pm 7:00am–8:00pm
Friday 8:30am–9:00pm 7:00am–8:00pm
Saturday 8:30am–9:00pm 7:30am–5:00pm
Sunday 10:30am–7:00pm 10:30am–5:00pm

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New (888) 904-4913 (888) 904-4913
Used (888) 471-3459 (888) 471-3459
Service (877) 837-5713 (877) 837-5713

Inventory

See all 330 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2011.
Napleton Chrysler/Jeep/Dodge/Ram is the only Dealership to offer GUARANTEED FINANCING no customer is refused financing.

Buying a new vehicle is a big decision which is why the staff at Napleton takes every measure to make the entire process as hassle-free and easy as possible. We have well maintained new and pre-owned inventories of the latest from ChryslerJeep Dodge and RAM and most other makes and models.

We provide the same care to our customers in our finance service and parts departments as well.

We Look Forward To Serving You!
Nobody beats a Napleton deal. NOBODY!!!

Service center

Phone number (877) 837-5713

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
7:30am–5:00pm
Sunday
10:30am–5:00pm

Meet our employees

Reviews

2.6
(956 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Chrysler Jeep Dodge RAM from DealerRater.

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1.0

These people are liars and will say whatever they have to

These people are liars and will say whatever they have to for you to come in. They called me because I checked a value on kbb. I was curious because I bought it when car values were high so I wanted to see my negative equity estimate. They called me and said mustang convertibles are in demand and we can offer you way more. I know I have a lot of negative equity and I told her that and i didn’t wanna waste my time so she spoke with a manager and came back on phone saying about the high demand and to bring it in. When I get there they try and say they can offer 1k more but my negative equity was too much more than that. They lied and did what they had to for me to come in. They offended me because they knew the situation and made it clear they would get 4-6k higher than kbb value then when I got there it wasn’t anything extra. This was a 2018 mustang convertible with no damage, perfect carfax, perfect maintenance records and ONlY 41k miles. xxxxxxxx I DO NOT recommend these liars

1.0

These people are liars and will say whatever they have to

These people are liars and will say whatever they have to for you to come in. They called me because I checked a value on kbb. I was curious because I bought it when car values were high so I wanted to see my negative equity estimate. They called me and said mustang convertibles are in demand and we can offer you way more. I know I have a lot of negative equity and I told her that and i didn’t wanna waste my time so she spoke with a manager and came back on phone saying about the high demand and to bring it in. When I get there they try and say they can offer 1k more but my negative equity was too much more than that. They lied and did what they had to for me to come in. They offended me because they knew the situation and made it clear they would get 4-6k higher than kbb value then when I got there it wasn’t anything extra. This was a 2018 mustang convertible with no damage, perfect carfax, perfect maintenance records and ONlY 41k miles. xxxxxxxx I DO NOT recommend these liars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Michael Shechtman, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. I appreciate you taking my call to discuss your concerns. Brandon Henry GM

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1.0

Please do yourself a favor a never use this dealership,

Please do yourself a favor a never use this dealership, three plus days to diagnose a broken turn signal switch

1.0

Please do yourself a favor a never use this dealership,

Please do yourself a favor a never use this dealership, three plus days to diagnose a broken turn signal switch

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Bill, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We tried to locate your information so that we could reach out to you but have not been able to. Please give our service manager a call at your convenience so we can find out exactly what happened. Keith Slaght Service Manager (407) 530-3114

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1.0

Watch out - Unreliable !

Watch out - Unreliable ! If you're not a professional hassler, save yourself the trouble. They will tell you anything you want to hear - Just to get you to bargain over and over again, exhausting!

1.0

Watch out - Unreliable !

Watch out - Unreliable ! If you're not a professional hassler, save yourself the trouble. They will tell you anything you want to hear - Just to get you to bargain over and over again, exhausting!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hanan, Thank you for sharing your feedback and multiple reviews with us. Again we apologize for any inconvenience you experienced during your interaction with our team. We strive to provide transparent pricing and steadfast service, we take your concerns seriously. We will address the issue of over-promising and ensure that our staff provides accurate information to avoid any confusion or frustration in the future. Your feedback is valuable to us, and we appreciate the opportunity again to improve our services. If there is anything else you would like to discuss or if you have any further details to share, please feel free to reach out to us directly. We are here to assist you in any way we can. Best regards. Brandon Henry GM 407/483-7700

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5.0

Raphael from teh service department was very professional

Raphael from teh service department was very professional and very attentive to my questions. He took care of me like in and out also very well poised and explains and knows what he is talking about when it comes for services.

5.0

Raphael from teh service department was very professional

Raphael from teh service department was very professional and very attentive to my questions. He took care of me like in and out also very well poised and explains and knows what he is talking about when it comes for services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

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1.0

This is the worst dealership I have been to…… I brought

This is the worst dealership I have been to…… I brought my challenger rt in with only 17000 miles to get the air conditioning fixed and they broke my dash and tried to say I brought it in like that…. DO NOT BUY OR TAKE YOUR CAR THERE TO BE FIXED! It’s a xxxx shame…..Raphael started off ok but then when they broke my car it turned into a whole different story…. BEWARE

1.0

This is the worst dealership I have been to…… I brought

This is the worst dealership I have been to…… I brought my challenger rt in with only 17000 miles to get the air conditioning fixed and they broke my dash and tried to say I brought it in like that…. DO NOT BUY OR TAKE YOUR CAR THERE TO BE FIXED! It’s a xxxx shame…..Raphael started off ok but then when they broke my car it turned into a whole different story…. BEWARE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Look for Jose Williams

Jose Williams as always goes above and beyond. My third vehicle purchased with him. If your looking to buy ask for him and Ricky they’ll take care of you.

5.0

Look for Jose Williams

Jose Williams as always goes above and beyond. My third vehicle purchased with him. If your looking to buy ask for him and Ricky they’ll take care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jose, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Kissimmee Chrysler Dodge Jeep Ram so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

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1.0

Stay away from labor and part, not honest

This dealership fix my jeep but did a shaddy and slappy job when they fix my vehicle. I paid a lot of money and the screw was twisted and now i have to paid again to repair the damage they did to my motor. Be honest with your labor because i work hard for my money. Becareful when you drop your vehicle to get fix with them. I DO NOT RECOMMEND IT

1.0

Stay away from labor and part, not honest

This dealership fix my jeep but did a shaddy and slappy job when they fix my vehicle. I paid a lot of money and the screw was twisted and now i have to paid again to repair the damage they did to my motor. Be honest with your labor because i work hard for my money. Becareful when you drop your vehicle to get fix with them. I DO NOT RECOMMEND IT

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

John in service is the best, he always Responds in a

John in service is the best, he always Responds in a timely manner and always resolves our issues.

5.0

John in service is the best, he always Responds in a

John in service is the best, he always Responds in a timely manner and always resolves our issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Anthony, we're happy you found our staff to be so supportive during your experience here at Napleton's Kissimmee Chrysler Dodge Jeep Ram. We hope you continue to choose us for all your automotive needs! Take care! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

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1.0

Garbage cars! Even worse salesman!Stay Away!

Absolutely the worst,stay far far away! Sell cars full of bondo,argue with you about it and then proceed to call you day after day to aggravate you. At the end of the day I bought a car from a great dealership and there stuck selling crap cars for a living.

1.0

Garbage cars! Even worse salesman!Stay Away!

Absolutely the worst,stay far far away! Sell cars full of bondo,argue with you about it and then proceed to call you day after day to aggravate you. At the end of the day I bought a car from a great dealership and there stuck selling crap cars for a living.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700 and we will do our best to make this better.

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1.0

Went to see a used truck they had advertised.

Went to see a used truck they had advertised. Total Bait & Switch. This is a very unscrupulous outfit. Beware they are bad news.

1.0

Went to see a used truck they had advertised.

Went to see a used truck they had advertised. Total Bait & Switch. This is a very unscrupulous outfit. Beware they are bad news.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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