Napleton Chrysler Jeep Dodge RAM

Worst customer service I would not ever buy a car from this dealership. I went on a Tuesday and made an appointment to see a specific car and when I got there they told me it was sold! Showed me another car instead which I purchased an electric car. I used the car Wednesday and Thursday I spent all day trying to charge my car went to 6 different charging stations and used my neighbors charger as well and no luck, so I brought it to back Thursday night they refused to give me my money back and said they would take it to Volkswagen and see what was going on with the charger the general manager told me this! Friday I called and never heard from anyone, on Saturday I left 3 messages and no response on the 4 th call Lorenzo answered and said there was nothing wrong with my car and returned it to me! I explained that no one called to tell me about my car and the general manger said he would take it to Volkswagen and he never did! So they gave it back to me and still not charging! I also gave him a key which was not working for the car and he said he would fix it. I asked if I could bring the car back again since the general manager said he would fix and did not and they told me to bring it to Volkswagen but 8 just wanted to return to them but then they just stopped calling or answering my text messages! He sent my key back and was missing the hook for a keychain and he said that’s how it was given to him. So now I am left with a car that I can’t charge and a broken key and no one will help me from the dealership! So frustrated with the lack of service?

Spent 3 days negotiating with sales staff and managers on a used vehicle to purchase with cash. After we agreed on a price, the day before I was to take delivery, the price mysteriously increased by $3k blaming the mgmt for making a calculation error. Now the question must be asked, is napleton a shameless scam dealer Or is napleton run by a group of thieves? I mean how do you not know how to properly calculate a deal? DO BETTER

What can I say about my experience at Chrysler Jeep Dodge in Kissimmee I can tell you one thing. Cory took his time with me and help me get into the best rate and the best vehicle for me and my family. It did not feel like Cory was out for a sale it felt like he truly wanted to help me and which he did. I want to give a big shout out and the thanks to everyone at the dealership is was great but a special thanks to Cory and the finance team. You guys are the best!!!

I had an amazing experience at Napleton thanks to Joshua! My warranty company was giving me a hard time, refusing to approve something that was clearly covered. Joshua went above and beyond, contacting them multiple times and making sure everything got straightened out. He genuinely worked to get me what I needed, rather than just brushing it off. His dedication and persistence made all the difference. If you ever need help at Napleton, Joshua is the guy to go to! Highly recommend.

recently visited a few weeks ago, and Shannon was amazing—so helpful, knowledgeable, and patient, even with all my questions. The team is friendly and professional. 10/10 recommend!

Edwin Cabrera at Napleton Kissimmee has been my salesman on multiple purchases and has made reasonable pricing that benefits both the dealership as well as the customer both in the private and now in the commercial aspect Look forward to continue on future purchases negotiations

Saludos, llevé mi auto por un recall y el equipo de servicio fue súper, Jeremy y todo su equipo de trabajo se esforzaron para dar el mejor servicio y conseguir la satisfacción del cliente. Los felicito, sigan así dando el mejor servicio al cliente. Critica constructiva, siempre hay espacio para mejorar. Debe el equipo de servicio coordinar ellos mismos las citas para poder acomodar los clientes según sus necesidades.

Wanted to look at pacifica. They took drivers license copies took all info on trade n got price for trade n 1 hr later they got vehicle pulled out. We didn't test drive at all. Need vehicle 4 wheelchair. Don't go here unless u r ready to buy. We just wanted to measure van

I'm outraged—this service center gave my truck to a thief. Never get your car serviced here.

Mandy my service advisor was amazing. The dealership itself is OK I have had multiple issues with them previously, but this visit was much better. The organization and attention to detail with Mandy was great. She went out of her way to help me and ensure my car was done quickly. I was having issues with some thing covered under my extended warranty but a diagnostic test usually at least a 2 to 3 day turnaround time was needed first . She heard my concerns and genuinely cared. She did everything in her power to help me and ensure my car was back to me ASAP. I hope she stays for a while because I am considering keeping my oil changes through the dealership instead of my local shop. Thank you, Mandy!