Reviews
excellent experience with the service at the dealer
the service that i got during my visit to this dealer was great, thanks to the experience and attention that Ms Marlene agosto offer me
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding! Customer Service
went to dealer for a service on my truck and Sanger was more that attentive with my request, not only was an oil change but a concern with the battery. Sanger not only greet me with a friendly manner he took notes and give me recommendations plus explain about the process, ling story short left the dealer with my truck taking care of as well a a new friend and a trustworthy team!!! Kudos for Sanger ! When you visit the service department ask for Sanger!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for sharing your recent service experience with us! We're glad to hear that everything was completed to your satisfaction! We hope you continue to choose Napleton's Kissimmee Chrysler Dodge Jeep Ram as your first choice for all your vehicle needs.
I just want to thank Josas and George. I went in there to...
I just want to thank Josas and George. I went in there to buy a 2019 Dodge Charger Scat Pack. I had a certain buget to work with and they did everything they could to meet that. Thank you again. Keep up the good work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new car, Brett! We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you for choosing Napleton's Kissimmee Chrysler Dodge Jeep Ram and we hope to see you again soon!
Recently had an oil change done at your shop and Sasha is...
Recently had an oil change done at your shop and Sasha is the definition of True customer service. In an out with out an issues Thanks again Sasha
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your response to Sasha's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.
Worst experience ever!!buying and service. MOST DISHONEST...
Worst experience ever!!buying and service. MOST DISHONEST people I've ever encountered. When you write a review and complain they write a response of we're sorry please contact us blablabla. When you call they just say well what do you want us to do about it. All they're response is is a ploy to people reading the reviews to make it look like they care. If you buy a vehicle there I feel sorry for you. DON'T BE STUPID!!!Just as one example 4 times twice with the same papers they tried to get me to sign papers with the tops covered or another page on top. Things I specifically said I did not want to sign. Then they would say oh sorry that was a mistake Ill get the right papers. Its amazing that every mistake was allot of money in there favour
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mr. Arthur, ive read your review and would like to speak to you. Are you available to give me a call at the store to discuss your concerns. Thank you Brandon Henry General Sales Manager. 407-483-7700
Wonderful service. Got us in without notice when our car...
Wonderful service. Got us in without notice when our car broke down and even tipped us off before heading home to Michigan highly recommend this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We had a great experience and very helpful. Thank you to...
We had a great experience and very helpful. Thank you to Marlene, Jennifer, Dan, Felix and especially to the service manager Mark F. They are all awesome. I really appreciate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Howard, we are happy to hear Marlene and our team took great care of you! Please let us know if there is anything else we can do for you; we are more than happy to help!
SERVICE RIP-OFF
I was charges 177 dollars for an A/C check and then told it would be 1,600 dollars to replace the condenser. This service was over priced by almost double. i know they need to make money but this was a total rip-off and other should check before they agree to services at the dealership.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your honest feedback about your recent service visit, Gilbert. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please contact us at (407) 483-7700 so that we may ensure your experiences with our dealership are more pleasant moving forward.
Nice folks. Good deal.
Really clean and efficient. Everyone working together. Love that. We got a pretty good deal. And the sales person(Manni) was extremely helpful. He went above and beyond for us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Have a great day! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700
Sasha Sola customer service front desk treated me with...
Sasha Sola customer service front desk treated me with respect and went above and beyond to answer all my questions. I will recommend your dealer to all my friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Take care!