Reviews
These people are liars and will say whatever they have to
These people are liars and will say whatever they have to for you to come in. They called me because I checked a value on kbb. I was curious because I bought it when car values were high so I wanted to see my negative equity estimate. They called me and said mustang convertibles are in demand and we can offer you way more. I know I have a lot of negative equity and I told her that and i didn’t wanna waste my time so she spoke with a manager and came back on phone saying about the high demand and to bring it in. When I get there they try and say they can offer 1k more but my negative equity was too much more than that. They lied and did what they had to for me to come in. They offended me because they knew the situation and made it clear they would get 4-6k higher than kbb value then when I got there it wasn’t anything extra. This was a 2018 mustang convertible with no damage, perfect carfax, perfect maintenance records and ONlY 41k miles. xxxxxxxx I DO NOT recommend these liars
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Michael Shechtman, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. I appreciate you taking my call to discuss your concerns. Brandon Henry GM
Please do yourself a favor a never use this dealership,
Please do yourself a favor a never use this dealership, three plus days to diagnose a broken turn signal switch
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Bill, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We tried to locate your information so that we could reach out to you but have not been able to. Please give our service manager a call at your convenience so we can find out exactly what happened. Keith Slaght Service Manager (407) 530-3114
Watch out - Unreliable !
Watch out - Unreliable ! If you're not a professional hassler, save yourself the trouble. They will tell you anything you want to hear - Just to get you to bargain over and over again, exhausting!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hanan, Thank you for sharing your feedback and multiple reviews with us. Again we apologize for any inconvenience you experienced during your interaction with our team. We strive to provide transparent pricing and steadfast service, we take your concerns seriously. We will address the issue of over-promising and ensure that our staff provides accurate information to avoid any confusion or frustration in the future. Your feedback is valuable to us, and we appreciate the opportunity again to improve our services. If there is anything else you would like to discuss or if you have any further details to share, please feel free to reach out to us directly. We are here to assist you in any way we can. Best regards. Brandon Henry GM 407/483-7700
Raphael from teh service department was very professional
Raphael from teh service department was very professional and very attentive to my questions. He took care of me like in and out also very well poised and explains and knows what he is talking about when it comes for services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700
This is the worst dealership I have been to…… I brought
This is the worst dealership I have been to…… I brought my challenger rt in with only 17000 miles to get the air conditioning fixed and they broke my dash and tried to say I brought it in like that…. DO NOT BUY OR TAKE YOUR CAR THERE TO BE FIXED! It’s a xxxx shame…..Raphael started off ok but then when they broke my car it turned into a whole different story…. BEWARE
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Look for Jose Williams
Jose Williams as always goes above and beyond. My third vehicle purchased with him. If your looking to buy ask for him and Ricky they’ll take care of you.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jose, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Kissimmee Chrysler Dodge Jeep Ram so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Stay away from labor and part, not honest
This dealership fix my jeep but did a shaddy and slappy job when they fix my vehicle. I paid a lot of money and the screw was twisted and now i have to paid again to repair the damage they did to my motor. Be honest with your labor because i work hard for my money. Becareful when you drop your vehicle to get fix with them. I DO NOT RECOMMEND IT
- Customer service 2.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
John in service is the best, he always Responds in a
John in service is the best, he always Responds in a timely manner and always resolves our issues.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Anthony, we're happy you found our staff to be so supportive during your experience here at Napleton's Kissimmee Chrysler Dodge Jeep Ram. We hope you continue to choose us for all your automotive needs! Take care! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700
Garbage cars! Even worse salesman!Stay Away!
Absolutely the worst,stay far far away! Sell cars full of bondo,argue with you about it and then proceed to call you day after day to aggravate you. At the end of the day I bought a car from a great dealership and there stuck selling crap cars for a living.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700 and we will do our best to make this better.
Went to see a used truck they had advertised.
Went to see a used truck they had advertised. Total Bait & Switch. This is a very unscrupulous outfit. Beware they are bad news.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car