Napleton Chrysler Jeep Dodge RAM

Had an appointment at 130 just for oil change, tire rotation, and swapping out one tire for another one. I had the new-used tire in the back of Jeep. I had plastic covering the top of tire and towels under it so where I had it wouldnt get dirty. I wanted the old tire back and thought they would take the plastic I had in the back and cover the old tire and put the old tire on top of the towels that were in the back. Nope that didn't happen they just put the old dirty tire in the back leaning on the back of my seats didn't even put the tire on the towels or the plastic nope. My steering cover was dirty too. I spoke to service manager Johnathan and he said he would speak to the tech about my issues so it doesn't happen in future but he never took my information to know what tech he needs to speak to. Didn't get done until after 5 not sure why you make an appointment if you actually have to wait that long.

We dropped our 2019 Jeep Wrangler off to be fixed by the warranty. It has been almost 3 yes 3 weeks with no answers as to when it will be fixed. We are told we don’t have any loaner vehicles and never can get a returned call. Please dont go near this place for service.

I had a good experience buying my 2020 Toyota Corolla Hatchback from Napleton in south Orlando. My sales associate, Frankel Pilier, was knowledgeable, and very patient with me as we worked through the process. He did all he could do in working my purchase down to the price range for payments that made me comfortable.

Dan Nuguyen, sales dude, at Napleton-Kissimmee was very helpful in giving me all the information that I wanted w/o having any pressure from him or that "sales manger" some places I call them gorillas with gold chains, but NOT HERE, just like the commerical, Thank you Dan.

Purchased a new Grand Wagoneer III. They promise VIP service and loaner if you need to leave your car yadda yadda yadda as a selling point. BIG SALE PITCH. After you spent all that money, when you get to service you will be treated as if you are bringing your 20 year old jeep to be worked on. That is exactly what happened to us. I thought they were a great class dealer but they fall in the same category as AutoNation. NO KIDDING!! NO VIP WHATSOEVERR. DO NOT be fooled! Also, if you call... good luck trying to get hold of someone that cares.

Came from New York with family and my Ram 1500 had a check engine light on and was in limp mode. I took my truck to them and told them I it was the solenoid pack in transmission and needed a quote on repairing it. 2days later I get a text message saying it was gonna cost $12k for a new transmission. I said what I don’t need a new transmission they insisted I did. I told them I’ll be there to get my truck and to have it outside ready. I get to the dealership and stood there for like 10 minutes waiting and when I had to approach a service advisor to pay the diagnostic bill of $200. The guy that gave me the quote specks up and said did you get the quote for the work and parts to get your truck fixed. I said yeah and I don’t think I need a transmission. I told him it all he had to do was fix 1 part that I told them. He proceeded to tell me it would get me another 100k miles told him I don’t need a whole new transmission. I look at the paper work they gave me and they said the transmission fluid was Burnt and metal shavings in it. I also asked what codes the did the machine pull for my check engine light being on. They tell me 1. Was for the solenoid pack and 1. Was for low voltage of something and they said it pulled a code about my radio and a code for a headlight out lol. My headlights worked perfectly and my radio worked perfectly. I got my truck away from that dealership and brought it to Transmission Plus. Transmission Plus had my truck 2 days and diagnosed my truck and had it fixed in that time for no where near the price the dealer tried to get me for. Oh and Transmission Plus said my transmission fluid wasn’t Burnt and didn’t have metal shavings in it.like the dealer said it did.

STAY AWAY! I had previous problems and headaches with dealer in the past. Went back Oct 17 2022 because the front axle to my Ram 1500 which was installed 9 months ago from napleton broke off and i figured this was their poor work. I Was told they would call me back the following day. 2 days past and never received a call! I tried calling and also request to speak with management but was placed to voice messages.I drove back today and demanded my truck back because of poor service. Funny how an employee outside told me, this is the worst dodge dealership in FL. Took my Ram to Central FL Dodge who insured me their customer service and work is by far better than napleton who get many unsatisfied customers.

STAY AWAY! I had previous problems and headaches with dealer in the past. Went back Oct 17 2022 because the front axle to my Ram 1500 which was installed 9 months ago from napleton broke off and i figured this was their poor work. I Was told they would call me back the following day. 2 days past and never received a call! I tried calling and also request to speak with management but was placed to voice messages.I drove back today and demanded my truck back because of poor service. Funny how an employee outside told me, this is the worst dodge dealership in FL. Took my Ram to Central FL Dodge who insured me their customer service and work is by far better than napleton who get many unsatisfied customers.

Went to service on Saturday for oil change made an appointment took 3 hours just for oil change but what really pissed me off was when I asked service writer if he could check my door panels is coming apart on my 2019 dodge charger to check if my warranty would cover it 3 times I was cut off by saying no u have to call make apoint to diagnose and see if it covers it mind you i bought 3 vehicles from them u think they can just run vin number see if it covers it then schedule it but to upsell u they have time to check that I was going to do other stuff to the car there but was so pissed decided going elsewhere taking my business elsewhere won't buy from them again totally disappointed

Brought my car in for service Saturday with an appointment for 10:30am. Needed oil change and tire rotation. From 10:30am till 11:15 waited in vehicle outside and didn't keep it running for a/c. First gal apologized for the wait before 11:15 and I was understanding. But by time the wait was endless and someone finally did come to me and get the minivan I did complain and said this wait was unacceptable! Then I was told, after profuse apologies, to give them TWO HOURS to get the service done! I complained again and asked why even bother with appointments then and that I was not coming back here again. Service manager, T. Larry Wryeza pulled me aside and said he was giving me a discount for the crazy waiting time I endured and that he would try to get the car out quicker than the two hours. I did bring a lot of things to do during wait once inside the dealership waiting room and at least it wasn't two hours wait. When I got the call my vehicle was ready and took out my credit card, Larry told me there was NO CHARGE for this service because of the gross inconvenience! I totally didn't expect this and would have been satisfied with just a discount like he said he would do. He apologized again profusely and said he wanted to see me come back to the dealership. Needless to say I was shocked but placated by this and I will return for service when due again. So because of Larry, he did save the day for me because I wasn't going to return again plus leave a negative review!!!!!!! So thank you again, Larry for making this right and you didn't lose a customer.