Skip to main content

Napleton Chrysler Jeep Dodge RAM

(963 reviews)
Visit Napleton Chrysler Jeep Dodge RAM
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 7:00am–5:00pm
Sunday 10:30am–7:00pm Closed
New (888) 904-4913 (888) 904-4913
Used (888) 471-3459 (888) 471-3459
Service (877) 837-5713 (877) 837-5713

Reviews

(963 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Chrysler Jeep Dodge RAM from DealerRater.

Want to share your experience with this dealership?

Write a review

Great staff/quick service

Knowledgeable, friendly staff. Quick and efficient service experience. Was able to get in and out with minimal waiting time. Can't be beat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for writing this five-star review of our service department, Russell. We strive to provide our guests with a knowledgeable, friendly, quick and efficient service experience and we're glad to hear that this was the case for you. Please come back and see us again in the future with anything else you might need. Take care! Best regards, Nick Salerno, General Manager 855-423-4349

Great service

Quick and friendly service. Service was done in half the time from expected. Great facility!! Been going for two years now.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Alvaro, we appreciate you taking the time to provide us with your positive feedback. It is great to know you have been doing business with us for the past two years. We strive to provide our guests with a quick and friendly service and we're glad that this was achieved with you. Please come back and see us again in the future with anything else you might need. Take care! Best regards, Nick Salerno, General Manager 855-423-4349

Mechanical service

Service was totally accommodating, even to thr point of following progress and contacting us on his day off, as well as staying late on a previous day to initiate service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Gary, thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of customer service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best regards, Nick Salerno, General Manager 855-423-4349

Great service on time

The work on my car was done in a timely matter as I was told by technician. No long wait!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Caridad, thank you so much for the excellent review. Having our customers vehicles completed in a timely manner is something we take great pride in so we can get you back on the road as quick as possible. We thank you for your business and hope to see you again for your future automotive needs! Best regards, Nick Salerno, General Manager 855-423-4349

RECALL & WARRANTY ISSUES

Smooth operation. Service persom, Bryan was very ingredients Formative a supportive during the lengthy process. I was attended as soon as I pulled into service line for repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Rafael, we appreciate you giving us this review and 5-star rating. Bryan is a great part of our team and he will be excited to read your review. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best regards, Nick Salerno, General Manager 855-423-4349

Helpful service advisor, but poor in communication

Henry Diaz was very helpful in obtaining a car for me when my vehicle needed to stay over night due to part shortage. There was a mix up with my phone number which I could not understand because I saw my number on his screen that morning and it was correct.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience with us, Dan. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, Nick Salerno, General Manager 855-423-4349

Great Service. Knowledgable friendly staff........

Experienced knowledgable staff. Will aways come back for service. Will also look to recommend to family and friends as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for writing this five-star review of our service department, Edee. Our customers mean a lot to us and it is great to read your experience went so well at our dealership. We thank you for choosing us, and hope to see you back here for your future automotive needs! Best regards, Nick Salerno, General Manager 855-423-4349

Great service

Good customer services. Very friendly. quick service (car was ready before the time the told me) good coffee Good, clean and convenient waiting area

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Luis, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We plan to continue giving good customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best regards, Nick Salerno, General Manager 855-423-4349

service was great, excellent facility

I was taking to my house and picked back up when my car was finished. And it still was early enough to do my choirs for the day

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Darrick, thank you so much for the excellent review. Having our customers vehicles completed in a timely manner is something we take great pride in so we can get you back on the road as quick as possible. We thank you for your business and hope to see you again for your future automotive needs! Best regards, Nick Salerno, General Manager 855-423-4349

Oil Change

Quick service, friendly and workers make you feel very like a valued customer. A Nice waiting area with for kids and free coffee.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

William, we appreciate you taking the time to provide us with your positive feedback. For all of our customers who walk through our doors we want to demonstrate world class service and nothing less. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Nick Salerno, General Manager 855-423-4349