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Harper Acura

(1,107 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–6:30pm 7:30am–5:00pm
Tuesday 8:30am–6:30pm 7:30am–5:00pm
Wednesday 8:30am–6:30pm 7:30am–5:00pm
Thursday 8:30am–6:30pm 7:30am–5:00pm
Friday 8:30am–6:30pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (865) 338-5325 (865) 338-5325
Used (865) 338-5254 (865) 338-5254
Service (865) 338-5184 (865) 338-5184

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since September 2019.
We are proud to have the most knowledgeable and honest Acura staff in the nation. When dealing with our team you will receive what has been described as the "easiest car buying experience in the South." Shannon Harper the owner of the dealership is involved daily in ensuring your satisfaction. You can e-mail our owner and receive a personal response shannonharper@harperdealerships.com

Service: Since 1981 we have taken pride in delivering a level of service corresponding with our world renowned assortment of Acura automobiles. Our sales and service associates take customers requests and considerations to heart and thrive at

Service center

Phone number (865) 338-5184

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

(1,107 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harper Acura from DealerRater.

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I really appreciate Henry because he greets me with a

I really appreciate Henry because he greets me with a smile & gathers all the information needed for me to get great service. He will update me thru text or in person while I wait . Henry easily explains the services performed & what the next service visit might include. I appreciate his kindness, courtesy, & commitment to making my service visit timely & thorough.

I really appreciate Henry because he greets me with a

I really appreciate Henry because he greets me with a smile & gathers all the information needed for me to get great service. He will update me thru text or in person while I wait . Henry easily explains the services performed & what the next service visit might include. I appreciate his kindness, courtesy, & commitment to making my service visit timely & thorough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Laura, we're delighted to hear that Henry provided you with such attentive and thorough service at Harper Acura. Thank you for sharing your experience, and we look forward to seeing you again!

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I really enjoyed working with Thomas Pulvirenti at Harper

I really enjoyed working with Thomas Pulvirenti at Harper Acura during my search for a new car. Thomas listened carefully to what I said I wanted and was able to narrow my search. He was very knowledgeable about options that were or were not available in different vehicles which helped me decide on what was important. He was able to explain in simple terms the newer tech features & the easiest way to navigate through them. There was no rushing & no pressure which I appreciated. Thomas easily fielded questions from me & from my friend who came along. If he didn’t know, he found out. I very highly recommend Thomas Pulvirenti for his outstanding service & excellent knowledge.

I really enjoyed working with Thomas Pulvirenti at Harper

I really enjoyed working with Thomas Pulvirenti at Harper Acura during my search for a new car. Thomas listened carefully to what I said I wanted and was able to narrow my search. He was very knowledgeable about options that were or were not available in different vehicles which helped me decide on what was important. He was able to explain in simple terms the newer tech features & the easiest way to navigate through them. There was no rushing & no pressure which I appreciated. Thomas easily fielded questions from me & from my friend who came along. If he didn’t know, he found out. I very highly recommend Thomas Pulvirenti for his outstanding service & excellent knowledge.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Laura, we're delighted to hear that Thomas provided such outstanding service and expertise during your car search at Harper Acura. It's great to know he made the process smooth and informative for you. Thank you for recommending him!

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Harper Acura’s Service Department has provided me with

Harper Acura’s Service Department has provided me with excellent service for 16 years. I haven’t had one return for service or repair!

Harper Acura’s Service Department has provided me with

Harper Acura’s Service Department has provided me with excellent service for 16 years. I haven’t had one return for service or repair!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and trust in Harper Acura's Service Department over the years! We're delighted to hear about your consistently positive experiences. Here's to many more trouble-free miles ahead!

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Garrison did a great job and was very professional and

Garrison did a great job and was very professional and helpful! The dealership is very friendly.

Garrison did a great job and was very professional and

Garrison did a great job and was very professional and helpful! The dealership is very friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Janaan, we're glad to hear that Garrison provided professional and helpful assistance! Thanks for choosing Harper Acura and for sharing your positive feedback!

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My usual service guy was out, but his filling Jim did a

My usual service guy was out, but his filling Jim did a great job. Got us in and out in no time

My usual service guy was out, but his filling Jim did a

My usual service guy was out, but his filling Jim did a great job. Got us in and out in no time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jim and the team will be pleased to hear this positive feedback! Thanks from the entire Harper Acura team!

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Went in for service…prompt and pleasant experience as

Went in for service…prompt and pleasant experience as usual. I was kept abreast of how service was going, what else might be needed, and about how much more time service would take.

Went in for service…prompt and pleasant experience as

Went in for service…prompt and pleasant experience as usual. I was kept abreast of how service was going, what else might be needed, and about how much more time service would take.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Cheryl, we're delighted to hear that your service visit was prompt and pleasant at Harper Acura. Keeping you informed is important to us, and we appreciate your feedback!

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Adam Tipton was great to work with.

Adam Tipton was great to work with. He was clear and straight-forward in his sales pitch. We were impressed.

Adam Tipton was great to work with.

Adam Tipton was great to work with. He was clear and straight-forward in his sales pitch. We were impressed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're delighted to hear that Adam provided clear and straightforward service at Harper Acura. We appreciate your feedback and hope you're enjoying the new vehicle!

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Harper’s service department does things right and with

Harper’s service department does things right and with excellence from the start to finish of the appointment. Thank you.

Harper’s service department does things right and with

Harper’s service department does things right and with excellence from the start to finish of the appointment. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're delighted to hear that our service department at Harper Acura met your expectations. We appreciate your support and look forward to serving you again in the future!

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Good job!

Good job! Very informative to my questions! The service rep Was very helpful and very Upbeat!

Good job!

Good job! Very informative to my questions! The service rep Was very helpful and very Upbeat!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jim, thank you for sharing your support of Harper Acura!

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These guys are even better than corporate!

These guys are even better than corporate! Henry fought so hard to get the exact piece that I needed. It was a critical part that could not go any longer. Way to go, Henry!

These guys are even better than corporate!

These guys are even better than corporate! Henry fought so hard to get the exact piece that I needed. It was a critical part that could not go any longer. Way to go, Henry!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Henry went above and beyond to assist you at Harper Acura! It's great knowing our team could help with such an important part. Thank you for sharing your experience!

Consumer response

You are fortunate to have your ENTIRE service team! There is not a Dud in the bunch!

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