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Harper Acura

(1,103 reviews)
Visit Harper Acura
Sales hours: 8:30am to 6:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:30pm 7:30am–5:00pm
Tuesday 8:30am–6:30pm 7:30am–5:00pm
Wednesday 8:30am–6:30pm 7:30am–5:00pm
Thursday 8:30am–6:30pm 7:30am–5:00pm
Friday 8:30am–6:30pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (865) 338-5325 (865) 338-5325
Used (865) 338-5254 (865) 338-5254
Service (865) 338-5184 (865) 338-5184

Reviews

(1,103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harper Acura from DealerRater.

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Outstanding service

I own a 2008 TL and Harper is the only service department that has ever worked on it They are great to work with and after dealing with them for almost ten years I know that I can trust them to take good care of my car. Everyone there goes out of their way to make sure you are taken care of. I highly recommend Harper for any of your car service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Car service

Great service and I do enjoy the free car wash offered with the car being serviced. Great customer service. I will return in the future for car service for my 2011 MDX.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Acura MDX

Harper Acura, excellent dealership. Mark Cauthen, excellent sales representative. They never disappoint, that's why we continue to purchase vehicles from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Wayne, we are so happy to read such a great review about Harper Acura! It is great to hear Mark was able to help you find your new vehicle! Please let us know if there is anything else we can do for you; we are more than happy to help!

Harper Acura #1

Excellent service and friendly staff. They treat you a member of the Acura family. Highly recommended!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Sandra, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us, and we're happy to hear that we've earned it. We look forward to your next visit! Take care!

Exceptional Service

We were greeted promptly. Service was completed in a very short time. We were very satisfied with the entire experience. You cannot beat Harper Acura for excellence in service. -Elaine Alexander-

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

2003 TL service fantastic

Phil is outstanding. This appointment was an oil change and brake pads. Everything is running smoothly and I'm very pleased. My previous service was a main relay which took a little while to diagnose, but I really appreciate Harper and Phil's commitment to finding the problem and getting my car going again. I highly recommend the team at Harper Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Harper Auto Square is Unmatched

Regardless of what luxury brand you are buying from the Harper Auto Square group, you will not find a better customer service experience at a dealership in Knoxville, TN period. I will never buy a vehicle from anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for these kind words about our dealership, James! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Awesome Service!

I will always buy from Harper Acura because of their consistently excellent service department! I have been an Acura owner since 2001 and am definitely Italy sold on them! Richard is a top notch Service Manager who prides himself and his staff on always going the extra mile to help customers with any problem that arises! Harper Acura is so very fortunate to have a staff of this quality! In addition, I had the opportunity to speak with the Harper Acura Manager and I can assure you the quality of service runs from the very top of the organization to the bottom!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sandra F. Davis

There was no pressure from our salesman to purchase. Great selection of cars, they had exactly what I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Sandra! We appreciate your business, and if there is anything additional you need, please let us know!

Great Service

Richard and Phil did a great job standing behind an original quote I received on my transmission service even though it cost them money. I will definitely continue to bring my TLX to Harper for all service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.