Reviews
Outstanding service
I own a 2008 TL and Harper is the only service department that has ever worked on it They are great to work with and after dealing with them for almost ten years I know that I can trust them to take good care of my car. Everyone there goes out of their way to make sure you are taken care of. I highly recommend Harper for any of your car service needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Car service
Great service and I do enjoy the free car wash offered with the car being serviced. Great customer service. I will return in the future for car service for my 2011 MDX.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Acura MDX
Harper Acura, excellent dealership. Mark Cauthen, excellent sales representative. They never disappoint, that's why we continue to purchase vehicles from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wayne, we are so happy to read such a great review about Harper Acura! It is great to hear Mark was able to help you find your new vehicle! Please let us know if there is anything else we can do for you; we are more than happy to help!
Harper Acura #1
Excellent service and friendly staff. They treat you a member of the Acura family. Highly recommended!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Sandra, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us, and we're happy to hear that we've earned it. We look forward to your next visit! Take care!
Exceptional Service
We were greeted promptly. Service was completed in a very short time. We were very satisfied with the entire experience. You cannot beat Harper Acura for excellence in service. -Elaine Alexander-
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2003 TL service fantastic
Phil is outstanding. This appointment was an oil change and brake pads. Everything is running smoothly and I'm very pleased. My previous service was a main relay which took a little while to diagnose, but I really appreciate Harper and Phil's commitment to finding the problem and getting my car going again. I highly recommend the team at Harper Acura.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Harper Auto Square is Unmatched
Regardless of what luxury brand you are buying from the Harper Auto Square group, you will not find a better customer service experience at a dealership in Knoxville, TN period. I will never buy a vehicle from anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for these kind words about our dealership, James! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Awesome Service!
I will always buy from Harper Acura because of their consistently excellent service department! I have been an Acura owner since 2001 and am definitely Italy sold on them! Richard is a top notch Service Manager who prides himself and his staff on always going the extra mile to help customers with any problem that arises! Harper Acura is so very fortunate to have a staff of this quality! In addition, I had the opportunity to speak with the Harper Acura Manager and I can assure you the quality of service runs from the very top of the organization to the bottom!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sandra F. Davis
There was no pressure from our salesman to purchase. Great selection of cars, they had exactly what I wanted!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, Sandra! We appreciate your business, and if there is anything additional you need, please let us know!
Great Service
Richard and Phil did a great job standing behind an original quote I received on my transmission service even though it cost them money. I will definitely continue to bring my TLX to Harper for all service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair