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Smail Acura

(699 reviews)

Reviews

(699 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This was our second Acura purchased from Smail.

This was our second Acura purchased from Smail. Alec and Mike were great to work with through the sales process, and made the process convenient and straight-forward. Anthony was able to find a competitive finance rate and made the completion of paperwork very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Smail Acura. Have a wonderful day

Very professional and detailed interaction with Anthony

Very professional and detailed interaction with Anthony and Alec. The process was made very easy. Would definitely buy from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for the great feedback, If you need anything else please don't hesitate to let us know! Have a wonderful day

This was our first experience with Smail Acura.

This was our first experience with Smail Acura. Greg our salesman was very knowledgeable about the RDX model we were interested in and worked with us in arriving at a net price we were happy with. We also appreciate his bringing to our attention the $1,500 rebate and 3.9% financing if we financed at least $10,000 which we did. Anthony the finance manager was very pleasant to deal with and he explained various extended warranty options which we decided to purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Smail Acura. Have a wonderful day

Very pleasant experience I waited for my car to get

Very pleasant experience I waited for my car to get inspected it took about an hour. Everyone there was very friendly and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Hi! Thank you for the positive feedback, If you need anything else please don't hesitate to let us know! Have a wonderful day

Trustworthy, honest, professional staff, fair,

Trustworthy, honest, professional staff, fair, knowledgeable, no game playing, collaborative, great communicators, caring, through, follw up fantastic

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Smail Acura. Have a wonderful day

The dealership was very friendly, and easy to work with.

The dealership was very friendly, and easy to work with. They made sure I understood how to use all of the car’s features before I left.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Smail Acura. Have a wonderful day

Alec and Anthony were knowledgeable and so very nice and

Alec and Anthony were knowledgeable and so very nice and helpful. Such an easy process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for the positive feedback, If you need anything else please don't hesitate to let us know! Have a wonderful day

My salesperson and the entire dealership were great.

My salesperson and the entire dealership were great. They were clear with their communication and made the buying process easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Smail Acura. Have a wonderful day

This was a very smooth purchase with the help of Alec and

This was a very smooth purchase with the help of Alec and Greg we were able to decide fast on the next family car. I recommend this dealer 100% and the sale team is amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Smail Acura. Have a wonderful day

Professional and proficient.

Professional and proficient. Cameron is always helpful and goes out of his way to solve issues

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for the positive feedback, If you need anything else please don't hesitate to let us know! Have a wonderful day