Dave White Acura

4.8
(826 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–9:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 consumer dealer award View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Inventory

  • No photo available
    Acura Certified
    2021 Acura TLX
    32,827 mi.
    $32,795

Reviews

4.8
(826 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dave White Acura from DealerRater.

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5.0

Friendly with excellent customer service.

Friendly with excellent customer service. No long wait for appointment. Work is done in a timely manner

5.0

Friendly with excellent customer service.

Friendly with excellent customer service. No long wait for appointment. Work is done in a timely manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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2.0

When I purchased my Acura you advertised cars are

When I purchased my Acura you advertised cars are available when having an oil change. That is no longer true, an employee said that is no longer an option. Yet it is still on your sign with the Acura advantage.

2.0

When I purchased my Acura you advertised cars are

When I purchased my Acura you advertised cars are available when having an oil change. That is no longer true, an employee said that is no longer an option. Yet it is still on your sign with the Acura advantage.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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1.0

Took my 2018 TLX in (Dave White Acura, Sylvania Oh) for

Took my 2018 TLX in (Dave White Acura, Sylvania Oh) for Oil Change, Tire Rotation, Air Filter (I was advised I also needed Transmission Service/$176, but declined). I was disappointed to learn Scott was no longer there but proceeded with the service. I had a coupon for which Stevie advised I could use, once service was completed, she advised they were “unable to rotate my tires/fill with air because they were rotted and the TPMS Sensor/Valve were broken on one tire”. She also informed she “would not grant the discount because they weren’t able to rotate the tires” (where’s the customer service, especially for someone who has been bring their vehicle for years and for this is your first encounter?!). She change/charged) the cabin filter without informing me, in total, I paid over $200 for an oil change with “regular oil” ($93 for labor and $92 for parts, REALLY?!) I have NEVER paid this much for an oil change!! I went back to speak with her, Jose was available and informed “the prices did go up in January”. POOR customer service, I PLAN TO NEVER USE THEIR SERVICE AGAIN, SHAMEFUL!!

1.0

Took my 2018 TLX in (Dave White Acura, Sylvania Oh) for

Took my 2018 TLX in (Dave White Acura, Sylvania Oh) for Oil Change, Tire Rotation, Air Filter (I was advised I also needed Transmission Service/$176, but declined). I was disappointed to learn Scott was no longer there but proceeded with the service. I had a coupon for which Stevie advised I could use, once service was completed, she advised they were “unable to rotate my tires/fill with air because they were rotted and the TPMS Sensor/Valve were broken on one tire”. She also informed she “would not grant the discount because they weren’t able to rotate the tires” (where’s the customer service, especially for someone who has been bring their vehicle for years and for this is your first encounter?!). She change/charged) the cabin filter without informing me, in total, I paid over $200 for an oil change with “regular oil” ($93 for labor and $92 for parts, REALLY?!) I have NEVER paid this much for an oil change!! I went back to speak with her, Jose was available and informed “the prices did go up in January”. POOR customer service, I PLAN TO NEVER USE THEIR SERVICE AGAIN, SHAMEFUL!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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4.0

The service advisor Mr.

The service advisor Mr. Jose Sosa makes the service experience very pleasant and the job well done.

4.0

The service advisor Mr.

The service advisor Mr. Jose Sosa makes the service experience very pleasant and the job well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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4.0

My speakers have been crackling for more than 6 weeks

My speakers have been crackling for more than 6 weeks now, I tried to get it repaired with new FAKRA connectors, but the dealership said they have to recreate the noise in order to order the parts and make the repair, of course they couldn’t recreate the noise while I was there and told me to just bring it back in whenever it starts doing it again, I travel a lot for work and I love over an hour away from my dealership, so just “bringing the car back in”, isn’t an easy task. Why does the dealership require themselves to recreate the noise instead of listening to their customer, who spends 10-30 hours a week in their own car?!

4.0

My speakers have been crackling for more than 6 weeks

My speakers have been crackling for more than 6 weeks now, I tried to get it repaired with new FAKRA connectors, but the dealership said they have to recreate the noise in order to order the parts and make the repair, of course they couldn’t recreate the noise while I was there and told me to just bring it back in whenever it starts doing it again, I travel a lot for work and I love over an hour away from my dealership, so just “bringing the car back in”, isn’t an easy task. Why does the dealership require themselves to recreate the noise instead of listening to their customer, who spends 10-30 hours a week in their own car?!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

It was a very good experience.

It was a very good experience. My only complaint is that I had to follow up and ask if my accessories had arrived. Otherwise, everything was prompt, professional and performed well. Thank you.

5.0

It was a very good experience.

It was a very good experience. My only complaint is that I had to follow up and ask if my accessories had arrived. Otherwise, everything was prompt, professional and performed well. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Excellent service.

Excellent service. Very pleased with my service and it was done in a timely manner while I waited at the dealership.

5.0

Excellent service.

Excellent service. Very pleased with my service and it was done in a timely manner while I waited at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Jose and the entire team do an amazing job!

Jose and the entire team do an amazing job! My 2nd MDX. First one was a 2010 and I drove it to 302,000 miles and sold it in a day. Now in a 2023. 300,000k here I come. No way that happens without DW Acura Service Team!

5.0

Jose and the entire team do an amazing job!

Jose and the entire team do an amazing job! My 2nd MDX. First one was a 2010 and I drove it to 302,000 miles and sold it in a day. Now in a 2023. 300,000k here I come. No way that happens without DW Acura Service Team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

Excellent service, quick dropoff, good communication when

Excellent service, quick dropoff, good communication when additions issue was found, all work completed on time as promised

5.0

Excellent service, quick dropoff, good communication when

Excellent service, quick dropoff, good communication when additions issue was found, all work completed on time as promised

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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4.0

Dealership hours are from 8 to 5 so I had to drop off

Dealership hours are from 8 to 5 so I had to drop off before they open and pick up after service was closed so all my communication was by phone. Had to call to get my discount applied, comments about a tire sensor was bad was incorrect.

4.0

Dealership hours are from 8 to 5 so I had to drop off

Dealership hours are from 8 to 5 so I had to drop off before they open and pick up after service was closed so all my communication was by phone. Had to call to get my discount applied, comments about a tire sensor was bad was incorrect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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