Reviews
Great service!
Great service! We will definitely be back to this dealership for services and new vehicles!
Great service!
Great service! We will definitely be back to this dealership for services and new vehicles!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I recently had my oil changed at Rockwall Chrysler Dodge
I recently had my oil changed at Rockwall Chrysler Dodge Jeep Ram, and Jake in the service department was absolutely fantastic! He was incredibly efficient and communicative, keeping me updated throughout the entire process. Jake answered all my questions clearly and made sure I understood everything. His professionalism and helpful attitude made what can sometimes be a tedious task a truly pleasant experience. I highly recommend Jake and the service team for your next oil change!
I recently had my oil changed at Rockwall Chrysler Dodge
I recently had my oil changed at Rockwall Chrysler Dodge Jeep Ram, and Jake in the service department was absolutely fantastic! He was incredibly efficient and communicative, keeping me updated throughout the entire process. Jake answered all my questions clearly and made sure I understood everything. His professionalism and helpful attitude made what can sometimes be a tedious task a truly pleasant experience. I highly recommend Jake and the service team for your next oil change!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rockwall Chrysler Dodge Jeep RAM! We hope you have a great day!
Purchased a MAP 4 star contract through A different Dodge
Purchased a MAP 4 star contract through A different Dodge Dealer in Decatur TX. 1st time I had to use the contract was a problem. Rockwall Dodge that I used for service does not agree with the labor rates EFG pays. The $100 deductible turned into about $250 to make up the difference in labor rates and parts. Although Rockwall Dodge is apparently is under contract with EFG for the MAPP contract, they apparently do not want to honor the rates and use the nationally recognized labor hours. When I initially read and questioned the estimate, I was told by my service advisor that MAP would not pay for any of the repairs. I contacted MAP directly and found there was no claim started by Rockwall Dodge. I had to then call the service advisor and get her to file a claim. In addition I was also charged 2 hours for a software update that I have been told should only be a 1 hour charge. Not sure if I will return to Rockwall Dodge or not.
Purchased a MAP 4 star contract through A different Dodge
Purchased a MAP 4 star contract through A different Dodge Dealer in Decatur TX. 1st time I had to use the contract was a problem. Rockwall Dodge that I used for service does not agree with the labor rates EFG pays. The $100 deductible turned into about $250 to make up the difference in labor rates and parts. Although Rockwall Dodge is apparently is under contract with EFG for the MAPP contract, they apparently do not want to honor the rates and use the nationally recognized labor hours. When I initially read and questioned the estimate, I was told by my service advisor that MAP would not pay for any of the repairs. I contacted MAP directly and found there was no claim started by Rockwall Dodge. I had to then call the service advisor and get her to file a claim. In addition I was also charged 2 hours for a software update that I have been told should only be a 1 hour charge. Not sure if I will return to Rockwall Dodge or not.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Michael Gunter Service Manager mgunter@group1auto.com
Christina was so helpful.
Christina was so helpful. She kept me updated on the trucks progress and the eta on parts. Was repaired and picked up on day I was told. Actually 4 hours earlier than expected. Keep up the great work. Need more people like her in customer service.
Christina was so helpful.
Christina was so helpful. She kept me updated on the trucks progress and the eta on parts. Was repaired and picked up on day I was told. Actually 4 hours earlier than expected. Keep up the great work. Need more people like her in customer service.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mark, thank you for the glowing review! Christina takes great pride in providing top-notch customer service, and we are delighted to hear that she exceeded your expectations. We appreciate your business and hope to continue impressing you.
Service advisor Justin Kirby provides exceptional
Service advisor Justin Kirby provides exceptional customer service. He is competent, quick, and courteous. Good job!
Service advisor Justin Kirby provides exceptional
Service advisor Justin Kirby provides exceptional customer service. He is competent, quick, and courteous. Good job!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff Justin to be so supportive during your experience here at Rockwall Chrysler Dodge Jeep RAM. We are always more than happy to assist you if anything else comes up. Take care!
Brake light indicator popped on and they took me in
Brake light indicator popped on and they took me in without an appointment. Great service.
Brake light indicator popped on and they took me in
Brake light indicator popped on and they took me in without an appointment. Great service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Very friendly staff, always greet you with a smile and
Very friendly staff, always greet you with a smile and ask what they can do for you.
Very friendly staff, always greet you with a smile and
Very friendly staff, always greet you with a smile and ask what they can do for you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rockwall Chrysler Dodge Jeep RAM! If you have any further questions, please don't hesitate to reach out!
Chris was above and beyond answered every single question
Chris was above and beyond answered every single question that we could possibly think of; always with the best disposition and a sincere smile. Opposite to every other salesperson that we dealt with in several other dealerships, zero pushing, zero pressure. Excellent service! Absolutely wonderful person! A pleasure to deal with. Best car buying experience ever. Period.
Chris was above and beyond answered every single question
Chris was above and beyond answered every single question that we could possibly think of; always with the best disposition and a sincere smile. Opposite to every other salesperson that we dealt with in several other dealerships, zero pushing, zero pressure. Excellent service! Absolutely wonderful person! A pleasure to deal with. Best car buying experience ever. Period.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
I drive a wrangler and needed service.
I drive a wrangler and needed service. this service was perfectly done and the staff was courteous and knowledgeable. I was given access to financing to pay the cost and the price was markedly lower than my home state.
I drive a wrangler and needed service.
I drive a wrangler and needed service. this service was perfectly done and the staff was courteous and knowledgeable. I was given access to financing to pay the cost and the price was markedly lower than my home state.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rockwall Chrysler Dodge Jeep RAM! Please don't hesitate to reach out if there's anything additional we can do for you.
I've had issues with the dealership in the past.
I've had issues with the dealership in the past. They kept our Cherrokee Trailhawk for 7 weeks because of a steering problem. One time they charged me an extra quart of oil during an oil change. My last two visits were good, great service reps.
I've had issues with the dealership in the past.
I've had issues with the dealership in the past. They kept our Cherrokee Trailhawk for 7 weeks because of a steering problem. One time they charged me an extra quart of oil during an oil change. My last two visits were good, great service reps.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Michael Gunter Service Director 469-698-2133 mgunter@group1auto.com