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Great dealership, made the purchase simple and easy. Was patient and accommodating when I was getting my insurance and everything situated. Filled up the gas tank and detailed the car before I took possession of it.
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great experience with Mr. Round.
Purchased a used vehicle and had a great experience. In and out in about 2 hours, including the test drive and then washing the vehicle before I drove off.
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
This is the 2nd time I have scheduled a service thru the app and I pull up and the sign reads closed. How hard is it to get this right. Check your vehicle after you can get in for service, oil dipstick not pushed in all they way 2 out of the four times, lug nuts not tightened down.
I apologize that you experienced this with our service department. We value our customers and it sounds like we dropped the ball here. Can you please contact me so I can find out exactly what happened and make this right? I cannot find a record of an appointment around the time frame with the first name listed on this review. I would love to hear back from you at email@example.com or 469-698-2108. Thank you, Paul Morgan General Manager
Very efficient and professional services. Service advisor, Justin, was very courteous and professional. Easy to make an appointment. The turnaround time was great. Excellent experience overall.
Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Does not care to fix recalls
Third time to fix recall, did not schedule me in because i do not use dealer for my car. Basically if you are not a regular customer, you are not priority.
I apologize our service department has not been able to handle your recall. Without knowing all of the details it is hard to speculate on what might have happened, but this could be something as simple as required parts on backorder. I assure you we want to serve every customer, whether there is a history with us or not. If you would like to call me and discuss specific details with me – I cannot locate your username in our system – please contact me by phone or email. 469-698-2108 or firstname.lastname@example.org Thank you Paul Morgan General Manager
Slow and unnecessary work done.
You had my car for 8 days. In that time you replaced a battery, replaced 6 spark plugs, replaced an air filter, and replaced an EGR valve. For that you change $2300. Your diagnostic showed a tuneup might help but did not show an bad EGR. Your car intake man did a good job keeping me informed of what little work was being done and what the technician said was needed.
I truly apologize your experience with us was anything less than perfect. Outstanding customer service is our number one priority and it sounds like we fell short. Yes sir, we did have your vehicle for 8 days, as it came in with a check engine light due to a misfire. We were completing the work you authorized to fix this and our technician discovered coolant leaking due do a faulty EGR valve. Our service advisor then called you and you authorized that repair, which we discounted for you. It sounded like on our end we did the best we could to meet your needs, but again, it sounds like we feel short. I would love to get to the bottom of this if you’re able to reach out by phone or email. Paul Morgan General Manager email@example.com
The Dealership did a great job of having everything ready when we arrived, as we are not from the area. Salvador Murillo was great as he went over thing with us.
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Got my car fixed with no issues. Kept me updated each time something was found. Friendly service! thank you and see you next time! Bye
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Best dodge dealer in the state
10/10 Great turn around, able to get me in and out in 2 days for a warranty repair and routine maintenance. Great team and management!
Thanks for the great rating and review, Zack!
I’ve been going here for several months for preventive maintenance care and they have been doing an excellent job with great customer service Damon Johnson
We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!