Rockwall Chrysler Dodge Jeep RAM

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4.1
(857 reviews)
Visit Rockwall Chrysler Dodge Jeep RAM
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:30pm
View all hours
Service Sales
Monday 7:00am–6:30pm 8:30am–9:00pm
Tuesday 7:00am–6:30pm 8:30am–9:00pm
Wednesday 7:00am–6:30pm 8:30am–9:00pm
Thursday 7:00am–6:30pm 8:30am–9:00pm
Friday 7:00am–6:30pm 8:30am–9:00pm
Saturday 8:00am–3:00pm 8:30am–9:00pm
Sunday Closed Closed
New (877) 594-0205 (877) 594-0205
Used (888) 239-4521 (888) 239-4521
Service (866) 726-2209 (866) 726-2209

Inventory

See all 262 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since May 2004.
Welcome to Rockwall Dodge Chrysler Jeep!

Greetings and thank you for visiting Rockwall Chrysler Jeep Dodge. We have a stunning inventory waiting for our customers to explore. Whether you are looking for a family-oriented vehicle or a refined and comfortable car you'll be thrilled to see what we have for you.
We'll be waiting for your arrival at Rockwall Chrysler Dodge Jeep Ram.

Service center

Phone number (866) 726-2209

Service hours

Monday
7:00am–6:30pm
Tuesday
7:00am–6:30pm
Wednesday
7:00am–6:30pm
Thursday
7:00am–6:30pm
Friday
7:00am–6:30pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.1
(857 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great dealership

Great dealership, made the purchase simple and easy. Was patient and accommodating when I was getting my insurance and everything situated. Filled up the gas tank and detailed the car before I took possession of it.

Dealer response

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

5.0

Great experience with Mr. Round.

Purchased a used vehicle and had a great experience. In and out in about 2 hours, including the test drive and then washing the vehicle before I drove off.

Dealer response

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

1.0

Stay away

This is the 2nd time I have scheduled a service thru the app and I pull up and the sign reads closed. How hard is it to get this right. Check your vehicle after you can get in for service, oil dipstick not pushed in all they way 2 out of the four times, lug nuts not tightened down.

Dealer response

I apologize that you experienced this with our service department. We value our customers and it sounds like we dropped the ball here. Can you please contact me so I can find out exactly what happened and make this right? I cannot find a record of an appointment around the time frame with the first name listed on this review. I would love to hear back from you at pmorgan@rockwalldodge.com or 469-698-2108. Thank you, Paul Morgan General Manager

5.0

Excellent service.

Very efficient and professional services. Service advisor, Justin, was very courteous and professional. Easy to make an appointment. The turnaround time was great. Excellent experience overall.

Dealer response

Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!

1.0

Does not care to fix recalls

Third time to fix recall, did not schedule me in because i do not use dealer for my car. Basically if you are not a regular customer, you are not priority.

Dealer response

I apologize our service department has not been able to handle your recall. Without knowing all of the details it is hard to speculate on what might have happened, but this could be something as simple as required parts on backorder. I assure you we want to serve every customer, whether there is a history with us or not. If you would like to call me and discuss specific details with me – I cannot locate your username in our system – please contact me by phone or email. 469-698-2108 or pmorgan@rockwalldodge.com Thank you Paul Morgan General Manager

2.0

Slow and unnecessary work done.

You had my car for 8 days. In that time you replaced a battery, replaced 6 spark plugs, replaced an air filter, and replaced an EGR valve. For that you change $2300. Your diagnostic showed a tuneup might help but did not show an bad EGR. Your car intake man did a good job keeping me informed of what little work was being done and what the technician said was needed.

Dealer response

I truly apologize your experience with us was anything less than perfect. Outstanding customer service is our number one priority and it sounds like we fell short. Yes sir, we did have your vehicle for 8 days, as it came in with a check engine light due to a misfire. We were completing the work you authorized to fix this and our technician discovered coolant leaking due do a faulty EGR valve. Our service advisor then called you and you authorized that repair, which we discounted for you. It sounded like on our end we did the best we could to meet your needs, but again, it sounds like we feel short. I would love to get to the bottom of this if you’re able to reach out by phone or email. Paul Morgan General Manager pmorgan@rockwalldodge.com

4.0

Rockwell Rocks!

The Dealership did a great job of having everything ready when we arrived, as we are not from the area. Salvador Murillo was great as he went over thing with us.

Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

5.0

Thanks Christina!

Got my car fixed with no issues. Kept me updated each time something was found. Friendly service! thank you and see you next time! Bye

Dealer response

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

5.0

Best dodge dealer in the state

10/10 Great turn around, able to get me in and out in 2 days for a warranty repair and routine maintenance. Great team and management!

Dealer response

Thanks for the great rating and review, Zack!

5.0

Great service

I’ve been going here for several months for preventive maintenance care and they have been doing an excellent job with great customer service Damon Johnson

Dealer response

We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!

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