Reviews
Routine oil change and tire rotation
All aspects of my visit for service to my truck went perfectly as expected. Even had my wheels aligned and air filter replaced. Perfect service.
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Repair
Nice friendly customer service and it was my first coming here at Dodge in Rockwall and I plan on coming again Dodge has been my major choice for years and I'm glad I've tried out Dodge in Rockwall for the first time.
Thank you, Willie, for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Dodge
Fast courteous service for oil change and replacement of windshield wipers. Free inspection revealed an oil leak. Diagnostic could not be done today. No one available to perform diagnostic today. Wished i didn't have to bring vehicle back tomorrow.
Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Too long, no communication
Had an appointment for an oil change and after an hour they called me to recommend I change my brakes. Rare occurrence but I said yes and then it took 5 more hours to get that done so I was at the dealership a total of 6 hours and they updated me 1 time on the status of my truck.
FFBC, Would love to dive into this. Please contact me directly, so I can look up the account and Repair the order. They are timestamped and have the advisor and technician on them so I can have the proper coaching opportunity. Email me the Vin or phone number/name on the account so I can get to work on it. Thanks, Lloyd Steeves General Manager Direct Line # (469) 698-2105 lsteeves@rockwalldodge.com
Excellent customer service
I always service my truck here. Carey is very attentive and keeps me updated on the status of my vehicle. He is extremely professional and courteous.
Thank you for your kind words for Carey. We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!
Customer
Quick service, normally oil change took over an hour, today was a pleasant surprise , it was thirty five minutes and I had a coupon for a discount!
Thank you for sharing your experience on your recent visit! We are thrilled to hear that we were able to provide you with a pleasant experience, Mike!
Oil change and car inspection
The service department did an excellent job. Car delivered in a timely manner. I will continue to use Rockwall dodge Chrysler for all my repairs
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Customer
Great service and answered all our questions and was attentive to our needs. Dealer was able to offer a ride to and from our home while the vehicle was being serviced.
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Rockwall Dodge Chrysler Jeep
Erica in the Service Department has always taken care of me every time. She lets me know what's upcoming due all while being kind and understanding during these uncertain pandemic times. Thanks Erica!!
Thank you, Michael, for your kind words about Erica! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Good experience
Pleasant buying experience. Kevin listened to our wants and concerns. He helped us find the truck we were looking for. I liked that he did not pressure us at all.
Thank you for your kind words for our staff, we appreciate it!