Reviews
Write a reviewIssa was very helpful and took care of my issue.
Issa was very helpful and took care of my issue. He went above and beyond to insure I was taken care of and informed during the process. This is my first Subaru and have been very impressed so far by both quality and service.
Hello, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. We hope you continue to choose us for all your automotive needs! Take care!
Mathew was very realistic and informative.
Mathew was very realistic and informative. He gave enough space and time for us to make the right decision. He is very easy to work with.
Hello, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. We hope you continue to choose us for all your automotive needs! Take care!
The dealership has failed to repair a transmission issue
The dealership has failed to repair a transmission issue [ covered by an existing warranty] that was caused by services performed under a recall.
Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to Taylor Spicuzza at (678) 584-7200 or tspicuzza@subaruofgwinnett.com and we will do our best to make this better.
Rob was excellent with my purchase of my Widerness.
Rob was excellent with my purchase of my Widerness. Shaun and Lance were very helpful during my visit in purchasing my hitch for my Wilderness.
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
I came in at 9.
I came in at 9.45 to check my tires air pressure, I waited for over two hours Some other time only takes 20 or less than 30 minutes I didn’t get out there 12.15 noon This the very first time I have to wait for so long
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact Taylor Spicuzza at (678) 584-7200 or tspicuzza@subaruofgwinnett.com so we can work towards a resolution. We look forward to hearing from you. Take care!
Everything good except took > 2h.
Everything good except took > 2h. Too long, really just needed oil change and rotate - takes 30 min
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Jody, the salesman was terrific.
Jody, the salesman was terrific. Kathy was also great and very responsive. Great online buying experience.
Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Gwinnett!
The service man was very kind and explained everything
The service man was very kind and explained everything carefully. I was able to fully understand the condition of my car.
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Gwinnett!
Kirby in the service department was an absolute joy to
Kirby in the service department was an absolute joy to work with. She was totally on top of her game & she worked extra hard to try & find the solution to my prob. She is an asset to this business!
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I had the best service from Shaun Feltner.
I had the best service from Shaun Feltner. He was very professional and informative on what needed to be done. Thank you
Hi Neilavelez, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!