Reviews
Failure on all accounts
When it comes to the vehicle I am looking for, I am basically looking for a needle in a hay stack. Therefore I am resigned to go to great lengths to find what I want. This dealership according to listing has what I was looking for. Yestereday I spoke to Terrance, of which I inquired about said vehicle, and I was told that he would get back to me. He aluded that the vehicle was there, and that he would contact me in the morning. He did not. Not wanting to let a vehicle i want to slip through my fingers, I resigned myself to Driving the 4.5 hours to the dealership from florida. This morning I drove for 2 hours and contacted the dealership again, this time speaking to Cody. I was told i would be provided with pictures of said vehicle, so I continued my drive. Upon arriving, I was greeted by a sales person. I inquired about the vehicle upon arriving, of which the sales individual floundered and questioned if the vehicle was even there. Upon investigation, I was informed that the Truck was not there, and was being serviced and it was unclear if it was still at the shop, or if it was being held at an annex before returning to the lot. He asked me who I had initially contacted and indicated I spoke to Terrance first. I was told I had to deal with Terrance, even though this individual didnt return my call, nor did he respond to the calls of the sales individual. I informed him i was not interested in dealing with the salesman, for who wants to work with an individual that will not return calls, or be straight with their customers. I still was inquiring about the truck, and was still trying to see it regardless of its status, especially if it was at an annex and could be seen. The sales person did finally locate it, and indicated that it could not be seen. He was still trying to contact Terrence of whom I now am not interested in talking to, and would have flat out refused to deal with in the event I was able to see the truck and decide to purchase. But as I said, apparently it was unavailable to be seen. At that point I am done with the situation, and resigned to just leave, and I indicated that to the salesman. As I walked out and the reality of my resolve to leave became apparent, the salesman offered to take me to the vehicle I was just told was unavailable to be seen. I decided to leave regardless. I had financing in my pocket, a trade in vehicle, and a significant amount of cash to put down for the vehicle. Ive been disregarded by sales men in past but this was egregious. Beware in dealing with this dealership.
I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Mac Haik Chrysler Dodge Jeep Ram Flowood. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Jon Moody |GM| jmoody@machaikms.com
Great service, nice people
The service was very quick and everyone was very nice. The waiting area was very quiet and welcoming. The customer service was great
Devyn, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, The Mac Haik Flowood Team
Quality service
I enjoyed the quality oil change and tire rotation that I received at Mac Haik of Flowood. My service advisor, Victoria Campbell, did an excellent job while I was there.
Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. We will pass your feedback along to the team! Best, The Mac Haik Flowood Team
Great service
The staff. Anthony was courteous, knowledgeable and helpful as he explained everything to me. I would definitely recommend to others.
We cannot thank you enough for your wonderful review of Mac Haik Chrysler Dodge Jeep Ram Flowood and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, The Mac Haik Flowood Team
Oil change
Communication was good and service was faster than expected. Rep was nice and knowledgeable. Plan to return and also tell family as well as friends about great service received.
We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, The Mac Haik Flowood Team
Friendly service
Easy to schedule, courteous service. The service managers did a good job of checking me in and verifying what I was having done before the car was taken back. Also, I had forgotten to make sure synthetic oil was used, told the service manager and he made sure the techs used the correct oil.
RJ, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, The Mac Haik Flowood Team
every thing about Mac Haik was great
Vicky was great I told her what i needed and she ft. She was great heip all the way through.
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact us or visit us if you need anything else. Best, The Mac Haik Flowood Team
Buying experience
Glenn Green very helpful and knowledgeable Found the vehicle needed to pull camper , so far everything seems to be working.
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Mac Haik Flowood Team
Courteous staff
The service intake person,Marqee was friendly, enthusiastic,helpful and courteous. He jumped right in and got it done. No long waiting time.
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Mac Haik Flowood Team
Great service
Friendly atmosphere and the young people initiative for greeting us. Excellent! I really like the new look in the customer service repair area.
We really appreciate your feedback, Ettatina. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Best, The Mac Haik Flowood Team