David McDavid Honda of Frisco

Had a very bad experience .i do not recommend them to buy a car😩 I tried putting a deposit on car civic sports touring…. When I came to pick it up, they tried to say that I purchased a totally different car! After several minutes of arguing, we told them we didn’t want the car now we are having a problem getting our deposit back Plus, this all started when I started looking at the car the card had a dent on it and I was told that it wasn’t that big of a deal!! they said they could buff it out. I told them I’m buying a brand new car I’m not I don’t wanna buy a car that is wrecked already so be careful when you buy car from David Mcdavid Honda and Frisco, because it was shady the deal that they were trying to do, so we ended up buying another car at another dealership

Thoroughly unimpressed with this service department. Not focused on solving problems timely, effectively, or efficiently, more focused on telling you how much their service bill can continue to increase! Initial advisor was Ryen Levi, in Apr/May 23 for a random alarm tripping on my Ridgeline. From very first visit, Ryen spoke more of what would not be covered in the diagnostic and repair than what would be. Seemed completely uninterested in my satisfaction and resolution of the problem, more opportunistic in how much I could be billed... Charged me for diagnostic and hood latch switch to resolve problem. Diagnostic involved pulling codes from system to determine cause of last alarm signal. Fine, but expensive $159, and fairly confident of cause as a result based on my own online research of known issues. They took a month to procure a part (not upset about this, its a supply chain issue affecting all), and hardly kept me apprised of progress. They finally got part and installed. 1.5 months later, same issue, random sirening of alarm. Returned it to dealer 9/23 only to be told by Ryen "they will only verify its not their work that is causing the problem" and anything else they will charge me yet another diagnostic fee (never mind I already paid for first one). I asked him, multiple times to produce the same report of the signals as part of their validation so that I could for my own opinion (through data) what the recurring cause might be, he/they refused to do so. Then I refused to work with him, asked to speak to manager, didn't get one, got Dylan Flatt (Card says service adviser) instead. Asked him, twice verbally in person, then twice after in writing (via text chain) to please produce the report showing recent signals. He agreed to do so before I left car with him to be evaluated. A day later I get told by Dylan tech found the hood latch switch they already had been previously paid to repair was "soft set" (whatever that is supposed to mean, I translated that to mean the original tech didn't complete original repair correctly) and that they were certain it was now fixed. He sends me pictures of random status codes of various electrical parts. I ask again, please provide me the data from the system showing last causes for alarm triggers as they had done during first evaluation. He says he will get tech to produce report. Two days later, I call him and ask if he has got the tech to produce the report. He says he has and the car is ready for pickup. I arrived today to see report and pickup car and he literally shows me a blank diagnostic screen saying the problem has been fixed. Either they cleared the data I had asked for NUMEROUS TIMES BEFORE THEY TOOK POSSESSION OF VEHICLE or they intentionally showed me a blank screen. Either way, impossible for me to know what the previous alarm triggers were now. Intentionally ignored my requests, misrepresented completion of the ask I made, and seemed completely uninterested in my satisfaction or actual resolution of the problem they were paid handsomely to resolve. I do not trust this dealer, I will never return, I have ZERO confidence they actually solved my issue, and I would encourage anyone else to run elsewhere before spending hard earned dollars betting they will care for your satisfaction or problem resolution.

The car buying experience at David mcdavid was good but not great. Talal provided me the out the door numbers over the phone which the other dealerships would not. Our trade-in was appraised and the deal was knocked out the day before signing. Talal and Hafeez were able to reserve the car for us. We were in and out of the dealership in less than 2 hours. The financing person Christina was not the greatest. The process was quick. However, she failed to tell us that the extended warranty was through a third party (total auto care) and not through Honda Care. She added the appearance package at the end without telling us. We told her before that we weren’t interested in it. We thought it was to add mileage to the warranty package. She was pushy about the other packages especially the wheel and tire. When asked to cancel the warranty, she stated that I would have to come in to the dealership to fill a form out. However, upon calling Landcar, i was told they could send us the form and send it to them when filled out. We recommend working with Talal but find a different finance manager.

This dealership is void of any ethics. I bought a Ridgeline from them and we ended up $8,500 less than where they originally tried to sell me. They tried to absolutely steal my trade-in. This, of course, led to me giving them poor remarks on their survey. At that point, they started calling me and begging me to change it. My salesman called me and told me that the dealership would take $1000 from his check if I don't change it. The floor mats included in their $1100 add-on package are not even real Honda floor mats. They are generic cheapo floor mats. I would suggest staying away from this dealer all together. This is a terrible dealership.

I had such a great experience buying from David McDavid Honda of Frisch. Steve Harris made every step of the buying process so easy. We were in a time crunch and Steve expedited the whole buying process. I was moving across the country when I bought a 2023 CRV from him, so he held onto the car at the dealership until the following week, and it was going to be almost impossible for me to come get the car right away when I moved in, so Steve drove the car to my house (30-40 minutes away). Steve Harris went so far above and beyond the normal salesman job description.

Was insulted by Service Advisor on August 1st. I brought my vehicle in for an oil change as I have done there for several years. After paying for the oil change and escorted to my vehicle as usual, I was told I could no longer be serviced there. Was not given a reason why. I am having this investigated at the highest level possible; above and beyond.

I had a great experience with Honda, thank you to Ed Nogar for handling everything. I will be back due to Ed’s knowledge and helpfulness.

Stay away from this dealership to save some money and respect. Had a very bad experience with Zach and his team. Almost finalized a car. On the first they denied DCU financing by giving wierd reason. They called 2nd day back and said they will accept DCU and asked me to come and finalize. When I reached there as per the decided time, they started doing the formalities and then in middle , Zach tells me Car is sold .wow... that's was so strange Wasted my 2 days and then nothing. The sales manager is so shameless that they can't even say sorry for it. They offered me other crv hybrid at same price with hail damage with $500 less than current price . Even for hail damage they charge msrp .. Anyways I went to Classic Honda of Texoma and got a new crv hybrid L at MSRP.. saved almost 1200 bucks .. Also I felt , the Indians people are not treated well by this dealership, (my personal opinion but felt in the same way, especially the sales manager and Zach)

I was greeted immediately by Mr. Ed Nogar. He had a big smile on my face and made me feel very welcome. I was scared at first and was afraid I was going to have to deal with some jerk but Mr. Nogar put me at ease quickly. He was knowledgeable and explained all the neat things about the car. This was the best experience I have ever had at a car dealership. I will always buy my cars from him. Hats off to ED!!

We bought a 2020 Odyssey a year ago. After taking it in four times to have the audio system repaired it was still broken. Every time we took it in they told us it was fixed. Then, after questioning why it kept breaking after a week or two, Chris said it was an Apple problem. After doing our own research we found out that it was a faulty part from Honda. But they never admitted to the class action lawsuit against Honda. They were never forthcoming with the fact that most of the Pilots, Passports, and Odysseys have this problem. June 2023 we were sick of trying to get it repaired so bought a brand new 2023 Odyssey. We had it only two weeks when it had a major malfunction. We were left stranded hours from home after multi systems failed and the emergency brake would not disengage. We had it towed, at our expense, back to DMcD. They’ve had it for two weeks and have continuously told us we put bad gas in it. Called the gas station, no other complaints. Nor were there any symptoms of bad gas. Now they say it’s the EGR valve and want us to pay a large amount to get our van back and still no solid evidence as to what went wrong. We have zero confidence it’s actually fixed and are afraid to drive it away from this dealer. They have been very DECEITFUL. From our experience, these people are totally incompetent. Can I give zero stars? Our salesman Michael Kennedy was great, but the service people are terrible. Kelvin told us so many different stories. We totally regret buying a second car here. We thought it would be different with a brand new car, we should have known. DO NOT BUY FROM THIS DEALER!!