Reviews
Melanie Flowers, my service advisor was great.
Melanie Flowers, my service advisor was great. Very responsive and professional. Pleasant to work with.
Melanie Flowers, my service advisor was great.
Melanie Flowers, my service advisor was great. Very responsive and professional. Pleasant to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I showed up at my test drive appointment, and my assigned
I showed up at my test drive appointment, and my assigned sales rep was “busy with another customer”. After waiting 30 mins, I had to tell them to either assign someone else or I would leave. They brought in a sales rep (I think his name was Tyler) who was completely uninterested, maybe because he wasn’t making any commission off me. He was playing with his phone the entire time and answered every question with “I don’t understand” followed by incorrect info. Range, leather seats, features, he didn’t answer a single question the first time, then he gave me the wrong info the second time. He kept me on the 121 service road for the test drive. I asked him if I could go on Legacy Dr or any other inside street to feel the suspension and handling. After the standard response of “I don’t understand”, he said that they do not allow customers on any other route because they have had flat tires. I drive on these streets every day and have not had a single flat tire. You should visit this dealership if you want to waste your time and/or feel under-valued.
I showed up at my test drive appointment, and my assigned
I showed up at my test drive appointment, and my assigned sales rep was “busy with another customer”. After waiting 30 mins, I had to tell them to either assign someone else or I would leave. They brought in a sales rep (I think his name was Tyler) who was completely uninterested, maybe because he wasn’t making any commission off me. He was playing with his phone the entire time and answered every question with “I don’t understand” followed by incorrect info. Range, leather seats, features, he didn’t answer a single question the first time, then he gave me the wrong info the second time. He kept me on the 121 service road for the test drive. I asked him if I could go on Legacy Dr or any other inside street to feel the suspension and handling. After the standard response of “I don’t understand”, he said that they do not allow customers on any other route because they have had flat tires. I drive on these streets every day and have not had a single flat tire. You should visit this dealership if you want to waste your time and/or feel under-valued.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
They always delay at service.
They always delay at service. I literally waited for almost 7 hours. They give a heads up if it takes more than couple of hours. Once I was at dealership and I booked appointment saying I will be staying there than drop off they are saying I had to wait for 4 plus hours and they made me to wait 7 hours
They always delay at service.
They always delay at service. I literally waited for almost 7 hours. They give a heads up if it takes more than couple of hours. Once I was at dealership and I booked appointment saying I will be staying there than drop off they are saying I had to wait for 4 plus hours and they made me to wait 7 hours
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Bought a new Honda Accord Hybrid Sport from James Brown.
Bought a new Honda Accord Hybrid Sport from James Brown. Awesome and easy experience! I?ve been coming here for service since 2011. First time buying a car from here and it was super easy.
Bought a new Honda Accord Hybrid Sport from James Brown.
Bought a new Honda Accord Hybrid Sport from James Brown. Awesome and easy experience! I?ve been coming here for service since 2011. First time buying a car from here and it was super easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Our Sales consultant Sam Maddin was great, very helpful
Our Sales consultant Sam Maddin was great, very helpful and knowledgeable . He kept us posted on the delivery of our vehicle to the dealership while we were waiting.
Our Sales consultant Sam Maddin was great, very helpful
Our Sales consultant Sam Maddin was great, very helpful and knowledgeable . He kept us posted on the delivery of our vehicle to the dealership while we were waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My service advisor Tim Tran is always kind and helpful
My service advisor Tim Tran is always kind and helpful regarding the service of my vehicles. He has the knowledge and experience to know what my Honda needs. Tim is the best!
My service advisor Tim Tran is always kind and helpful
My service advisor Tim Tran is always kind and helpful regarding the service of my vehicles. He has the knowledge and experience to know what my Honda needs. Tim is the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Great people to deal with.
Great people to deal with. Arturo was absolutely the best. Will definitely reccomend them to my friends!
Great people to deal with.
Great people to deal with. Arturo was absolutely the best. Will definitely reccomend them to my friends!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The establishment is clean and spacious and lots of
The establishment is clean and spacious and lots of seating and amenities. There’s also drop off service.
The establishment is clean and spacious and lots of
The establishment is clean and spacious and lots of seating and amenities. There’s also drop off service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are McDavid loyal customers for sales & service.
We are McDavid loyal customers for sales & service. Excellent experience every time we visit! Joe Simms is our go to for service. Thank you for the caring & consistency!
We are McDavid loyal customers for sales & service.
We are McDavid loyal customers for sales & service. Excellent experience every time we visit! Joe Simms is our go to for service. Thank you for the caring & consistency!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Exceptional service with no long wait time i would highly
Exceptional service with no long wait time i would highly recommend David McDavid Honda Frisco to all and everyone!
Exceptional service with no long wait time i would highly
Exceptional service with no long wait time i would highly recommend David McDavid Honda Frisco to all and everyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair