David McDavid Honda of Frisco

This was the our first car and honestly speaking we got the best deal and the nicest experience from McDavid. Right from the Auto Consultant Jesse Thompson with whom we dealt as well as rest of the guys which simplified the process of getting the whole process done. Kudos Mcdavid Honda for having so much lively and helpful people on-board. We have already recommended you guy's to our Family, Friends and Relatives.

If there is one thing I have learned from all this is to take online reviews into consideration. After receiving a resolution on a big dealer error decided to opt out of writing a negative review but now I am dealing with another issue. I went in to purchase a car 4/14 and as some reviewers have mentioned if you are a customer purchasing used you are directed to the used car building (I guess I was not worthy of popcorn or flat screen TVs) but once you are ready to purchase you are welcomed back to the new cars building. I will add that the used car sales department was awesome. Supreme was my sales rep and I never once felt pressure of any kind, he is a true people person. The finance dept was a different story. The finance guy would not take no for answer when I denied warranty. My brother who was with me told the guy "so we just left the used sales building and they told us we are getting a great car now you tell me I need warranty because it might brake down and the finance guy says something like "well they are trying to sell you a car''.. unbelievable... long story short I didn't get the warranty. That was a Friday. I stopped by Monday and handed James Brown a 3k check for my down payment. Fast forward a week later and I get a text from finance guy telling me there was an issue with the check I gave them. I call him and the issue was the dealer lost my check. I couldn't believe the dealer would be so careless to loose my check and compromise my bank account by not telling me until a week later. I got online and found the GM Sonia's number under reviews. She was kind and offered to have someone drive to pickup new check. I decided to personally take check, I didn't feel comfortable giving a 3k check to a stranger. That was my last check so after work I went to the bank placed stop payment and purchased a check. Fast forward to now. It is 5/20 and the car has not been registered in my name. I know the process is timely but I called dealer and they told be that the dealer was still waiting for 'lender' to send them the title. That didn't quite make sense to me. I cosigned with my sister on a car a few weeks after this purchase and she already received her plates. I was given the used car title clerk (Amy Ketchum) I left her a message and I haven't heard back. My temporary plates will expire in a few weeks and now I am stressing over this.

This marks my first experience in buying a car from a dealership, as well as financing a car loan. The whole process, start to finish, was streamlined and straightforward; free of any unpleasant surprises. Becky, my saleswoman, was an absolute pleasure to work with, and we negotiated a fantastic deal on my accord sport - she'd recently been awarded salesperson of the month, and it's clear to me why. Going back to the financing department to finalize the deal was also straightforward and relatively pleasant. There were no surprise dealer fees to speak of, and the standard fees for document processing, registration, etc. we're reasonably priced and clearly outlined multiple times - they made sure I never felt taken advantage of. When it's time, I'll come back to David McDavid for my next vehicle.