Reviews
Very professional and had my car finished in record time.
Very professional and had my car finished in record time. Also price was very fair
Very professional and had my car finished in record time.
Very professional and had my car finished in record time. Also price was very fair
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tam and the team were professional, courteous and did
Tam and the team were professional, courteous and did everything thing they could to find us the car we wanted.
Tam and the team were professional, courteous and did
Tam and the team were professional, courteous and did everything thing they could to find us the car we wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always professional service when you need it.
Always professional service when you need it. I would recommend Courtesy Toyota to anyone looking for a new car or for services for your current car.
Always professional service when you need it.
Always professional service when you need it. I would recommend Courtesy Toyota to anyone looking for a new car or for services for your current car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I found the AGP team in the service department are always
I found the AGP team in the service department are always like a herd of vultures every time someone enters the area, the tyre people used to be the same but not too bad of late, I noticed they already had what they said needed replacing down on paperwork, before approaching the vehicle. This was and is very off putting. One my most recent experience, I pulled up around 8:40am experienced the vultures and had to wait for a service rep to approach, a lot of staff sitting or standing around talking to one another, I asked how long will it take for someone to come over as I had been soon my car around a good 10mins… They went to get someone, the service rep Thomas took the information for a simple oil change, said it would be 1hr 30mins… I waited 2hrs then went to seek the service rep, he was bogged down with paper orders as well as handling a phone call, another 2 people were waiting for there vehicles that were ready. I was asked if I could move to the side as I was making the service rep uncomfortable, he had a lot of orders to handle and wanted to take care of the lady behind me first. He then served me and stapled the paperwork didn’t have the service diagnostic check printed so asked another service rep to take care of it and assist me whilst he tried to serve someone else, he clearly wasn’t able to multitask or handle the work load, the pressure was getting to him, but did apologize. The service diagnostic check came back with some important service needing attention but some completely unnecessary… total estimated repairs cost $2465.23 I later took my car too… Another repeatable company and had the important work done and saved myself over $200 the service here was very professional and very thorough, their free service diagnostic check came back as $847.04 all work was carried out and completed within good time. I hesitate to bring my car back to Toyota, parts are just too expensive and the service diagnostic check is mere a recommendation for unnecessary maintenance, my car sits stationary most wks and very rarely driven… I shouldn’t need the same service on a car of the same year. That’s called a ripe off!!!
I found the AGP team in the service department are always
I found the AGP team in the service department are always like a herd of vultures every time someone enters the area, the tyre people used to be the same but not too bad of late, I noticed they already had what they said needed replacing down on paperwork, before approaching the vehicle. This was and is very off putting. One my most recent experience, I pulled up around 8:40am experienced the vultures and had to wait for a service rep to approach, a lot of staff sitting or standing around talking to one another, I asked how long will it take for someone to come over as I had been soon my car around a good 10mins… They went to get someone, the service rep Thomas took the information for a simple oil change, said it would be 1hr 30mins… I waited 2hrs then went to seek the service rep, he was bogged down with paper orders as well as handling a phone call, another 2 people were waiting for there vehicles that were ready. I was asked if I could move to the side as I was making the service rep uncomfortable, he had a lot of orders to handle and wanted to take care of the lady behind me first. He then served me and stapled the paperwork didn’t have the service diagnostic check printed so asked another service rep to take care of it and assist me whilst he tried to serve someone else, he clearly wasn’t able to multitask or handle the work load, the pressure was getting to him, but did apologize. The service diagnostic check came back with some important service needing attention but some completely unnecessary… total estimated repairs cost $2465.23 I later took my car too… Another repeatable company and had the important work done and saved myself over $200 the service here was very professional and very thorough, their free service diagnostic check came back as $847.04 all work was carried out and completed within good time. I hesitate to bring my car back to Toyota, parts are just too expensive and the service diagnostic check is mere a recommendation for unnecessary maintenance, my car sits stationary most wks and very rarely driven… I shouldn’t need the same service on a car of the same year. That’s called a ripe off!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sherry, Thank you for sharing such detailed feedback regarding your recent experience. We're truly sorry to hear that your visit did not meet your expectations. Your experience is certainly not the level of service we strive to provide, and we appreciate you bringing these issues to our attention. It’s concerning to hear about the delays you faced and the frustrations with communication, as well as the discomfort you felt during your visit. We understand how important it is for our customers to feel respected and well-informed throughout the service process. We would like to speak with you further. Please contact me at your convenience. Zack Kelley, General Manager, 813-246-3070
Buena atención al público , personas capacitadas y
Buena atención al público , personas capacitadas y amables , buen ambiente en general y muy atentos al cliente y sus necesidades
Buena atención al público , personas capacitadas y
Buena atención al público , personas capacitadas y amables , buen ambiente en general y muy atentos al cliente y sus necesidades
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ryan messersmith was awesome as always.
Ryan messersmith was awesome as always. As he goes the extra mile every time to make customers happy. He kept me up to date on what was going on with my truck with text and finding me in the showroom. He makes Courtesy Toyota look great
Ryan messersmith was awesome as always.
Ryan messersmith was awesome as always. As he goes the extra mile every time to make customers happy. He kept me up to date on what was going on with my truck with text and finding me in the showroom. He makes Courtesy Toyota look great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excelente trato tanto de Hector como de Julio, si yo
Excelente trato tanto de Hector como de Julio, si yo llego a saber eso antes hace mucho tiempo que tuviera un Toyota, ellos me asesoraron durante todo el proceso, excelentes muchachos, todo mi respeto y admiración hacia ellos
Excelente trato tanto de Hector como de Julio, si yo
Excelente trato tanto de Hector como de Julio, si yo llego a saber eso antes hace mucho tiempo que tuviera un Toyota, ellos me asesoraron durante todo el proceso, excelentes muchachos, todo mi respeto y admiración hacia ellos
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The saler julio was a lier And didnt take are things the
The saler julio was a lier And didnt take are things the way he was suposte to
The saler julio was a lier And didnt take are things the
The saler julio was a lier And didnt take are things the way he was suposte to
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with our team and that things did not go as expected. We strive to provide exceptional service, and it's clear that we fell short in your case. We would appreciate the opportunity to make things right. We will be reaching out to you, however if you haven’t heard from us yet, please contact me. Zack Kelley, General Manager, 813-246-3070
They live up to their name - Courtesy!
They live up to their name - Courtesy! They are also professional and skilled in what they do!
They live up to their name - Courtesy!
They live up to their name - Courtesy! They are also professional and skilled in what they do!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was super quick and easy, communication was great and
It was super quick and easy, communication was great and our sales person was on top of it all really made our experience there feel at home.
It was super quick and easy, communication was great and
It was super quick and easy, communication was great and our sales person was on top of it all really made our experience there feel at home.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car