I received quotes from San Francisco, Walnut Creek, and Burlingame and Adam Abughosh was the most responsive and conscientious and he gave me a competitive... price. I also appreciated all the social distancing measures that McKevitt had implemented. I talked to Burlingame about doing a test drive, but they would have had a salesperson in the back seat of the car with me, which made me feel uncomfortable. I was really nervous about buying a car during this time, but Adam and McKevitt made it a remarkably easy, low stress experience.
10/7/19 had an appointment to meet with salesperson to test drive SUV as I was prequalified to purchase a vehicle. I arrived minutes earlier to view the... vehicle and was told by an alternate associate that the vehicle was sold on 10:5/19. I received no phone call. I will not visit here again.
I would like to tell everyone how Jay Hite greeted us with smile and helped my wife find the car she fell in love with. We have been looking and shopping... for while now and the amount of people that approached us like it was a bad day was far too many over the past month. Jay made me feel like he cared about finding the best fit for my wife and work with our budget to get the car we could afford. Also Tony Lagalo in finance was wonderful person to help sort out all the options and financing we needed to sort through to make it work within our means. Thank you both for your wonderful attitude and clear information we needed to make the decision on this purchase of our beautiful new XC60. If i could give an extra Star to the the 5 star review I would gladly do it.
Outstanding sales support including what equipment and model to choose! Great test drive and long standing familiarity with service department from prior... purchases and service engagements.
Scott was very knowledgeable about the Volvo XC40 and patient with explaining everything to me and making sure that all of my questions were answered.... It was a pleasant test drive & purchase experience.
My service writer Mike Mascote was wonderful. He remembered everything about my car and what I said. He really took care of me and looked out for me, very... funny and trustworthy guy.
Our sales person Marc Korchin was really great. He answered all of our questions and was able to locate the exact car that I wanted. He was always a pleasure... to deal with. He let the car sell itself and did not resort to any pressure tactics.
Our salesman, Marc, was excellent: knowledgeable, friendly, relaxed, honest. Process was painless and seamless and in fact, all around pleasant. After... our purchase, Marc took the time to introduce us to the Service Manager...very thoughtful. Absolutely no glitches or problems.
We paid over kelly blue book for a used Volvo and traded our car in for $4.5K under trade-in value. When our Volvo broke almost immediately after purchase,... the dealership ignored us and tried to make excuses why they won't serve us. We thought we bought a car in the luxury echelon, but got a service of a rickshaw seller. After all the stress of car research and committing to an high price, we were treated like garbage by the dealer. Our seller was Phil Koegler, an extremely unprofessional person. We contacted Volvo directly and were set up with high-end service at a different dealership. DO NOT BUY HERE UNDER ANY CIRCUMSTANCES!!!!! Please please read the most recent reviews, they are all one star and everyone got scammed!
We are three-time top-tier credit Volvo Owners. **THIS IS THE WORST VOLVO DEALER WE HAVE EVER DEALTH WITH.** Handed this dealership an XC90 sale on a silver... platter by bringing our own financing--and they couldn't close the terms immediately. Slightly complicated sale, but would've been easily handled by dealership staff who know how to close and are customer-oriented. Got shuffled around between Steven D., Kurt R., Steve C., Scott T, the Finance Officer (Can't remember her name) and Evette Watt in the DMV/Title Office. BAD EXPERIENCE SUMMARY: Multiple Visits, too much time spent, not empowered to handle our terms, incomplete paperwork. Evette HAS ZERO TACT in dealing with Customers. Steve C. the Manager was nice and supportive, Steven and Kurt processed our sale, but it's almost like the staff can't coordinate amongst each other, is inefficient at processing paperwork for a "same as cash" sale, and requires multiple visits to the dealership. GO ELSEWHERE IF YOU VALUE YOUR TIME AND YOURSELF--McKevitt Volvo is not truly customer-oriented and WILL NOT TREAT YOU RIGHT.