Royal Nissan-Subaru

3.4 out of 5 3.4
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 8:00 AM - 5:00 PM

Royal Nissan-Subaru Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2004

Your satisfaction is at the top of our short-list of goals. This is why our Chevrolet, Subaru, Nissan and Buick dealership serves Central New York and carries new / used Chevrolet, Subaru, Nissan and Buick models.

...



What's more, our commitment to your satisfaction transcends the day you sign for your car loan or vehicle lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.

What do you say, isn't it time you put yourself first?

If you answer yes, come to Royal Auto Group for all of your automotive needs!

"The Home of No Hassle, No Razzle Dazzle"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.4 out of 5 3.4
5 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    March 27, 2020

    Brought my rogue in said monroe said bad wheel bearing so they drive my rogue bring it back put on lift and listen and they said rear wheel bearing bad... i knew wheel bearing bad but didnt know what one they charged me 59.40 just to drive my car and listen to it running on lift are u kidding me u did no work to it at all what a joke

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 24, 2019

    We went to royal Subaru hoping to find an SUV after going all over and having no luck. We met “Uncle” Bill OGorman there, and he helped us find a Subaru... Forester Touring that we fell in love with. It is a lovely light green color. It fits all of my needs, as i am handicapped and have trouble getting in and out of cars. Bill went above and beyond making sure that we were comfortable, and that we knew and tried every feature in the vehicle. We went on an extended trial test ride, and he went over every detail that we asked about, and then some. When in the office, he made sure we were comfortable, offering us snacks and a drink of juice or water. That was very thought of him, as i have trouble sitting for long periods. He did a very through job of explaining all the other details that we needed to know before we got the car. We would highly recommend Bill to anyone who comes there, and had a very pleasant experience at Royal Subaru of Cortland.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Gary And Sally Valentine. Thank you and w...e hope to see you again!

  • 1.0 out of 5
    May 13, 2019

    I hit a deer with my car and we decided to take the insurance check and put towards a newer subaru ... our neighbor wanted my car and was going to buy... it outright so we had a nice down payment to put on a newer outback. We went on the website over the weekend, no pricing available - sent an e-mail - no response after 2 business days. Then called, got reception and call was forwarded to voicemail. Called again asked to talk to someone - talked with Rob in sales, but he couldn't give pricing on the 2 vehicles we were interested in - had to talk to a sales manager.

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you bringing this experience to our attention. It is never our intention for any customer to have a poor experience in their search for ...a vehicle. We apologize for not taking your interest and your time seriously. If there is more you would like to convey please call and ask for Jeromy at 607-753-9774.

  • 5.0 out of 5
    February 13, 2018

    I've had car repair (body work) done at Royal, and the staff there is so pleasant and professional, explains things thoroughly, and always makes me feel... like I'm in very good hands. The waiting area is pleasant. I always bring remote work and am able to work while I wait. Last time I picked up my car, it looked like new! It had been cleaned inside and out, it was such a pleasure to get in it. Excellent experience!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sharon, thank you for your kind review; we are happy to pass along your comments to the team here at Royal Subaru!

  • 5.0 out of 5
    April 27, 2012

    Had major service problems with a different dealership and found Royal Nissan-Subaru who fixed my service issues and restored my faith in dealerships.... I will send everyone I know to Cortland and Royal for service and purchases. My next new car will certainly come from Royal Nissan-Subaru in Cortland even though I live in Ithaca. Great service, great people. They are worth the drive.

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 5 found this review helpful. Did you?