Royal Nissan-Subaru Hours
Your satisfaction is at the top of our short-list of goals. This is why our Chevrolet, Subaru, Nissan and Buick dealership serves Central New York and carries new / used Chevrolet, Subaru, Nissan and Buick models.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or vehicle lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Royal Auto Group for all of your automotive needs!
"The Home of No Hassle, No Razzle Dazzle"
Brought my rogue in said monroe said bad wheel bearing so they drive my rogue bring it back put on lift and listen and they said rear wheel bearing bad... i knew wheel bearing bad but didnt know what one they charged me 59.40 just to drive my car and listen to it running on lift are u kidding me u did no work to it at all what a joke
We went to royal Subaru hoping to find an SUV after going all over and having no luck. We met “Uncle” Bill OGorman there, and he helped us find a Subaru... Forester Touring that we fell in love with. It is a lovely light green color. It fits all of my needs, as i am handicapped and have trouble getting in and out of cars. Bill went above and beyond making sure that we were comfortable, and that we knew and tried every feature in the vehicle. We went on an extended trial test ride, and he went over every detail that we asked about, and then some. When in the office, he made sure we were comfortable, offering us snacks and a drink of juice or water. That was very thought of him, as i have trouble sitting for long periods. He did a very through job of explaining all the other details that we needed to know before we got the car. We would highly recommend Bill to anyone who comes there, and had a very pleasant experience at Royal Subaru of Cortland.
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Gary And Sally Valentine. Thank you and w...e hope to see you again!
I hit a deer with my car and we decided to take the insurance check and put towards a newer subaru ... our neighbor wanted my car and was going to buy... it outright so we had a nice down payment to put on a newer outback. We went on the website over the weekend, no pricing available - sent an e-mail - no response after 2 business days. Then called, got reception and call was forwarded to voicemail. Called again asked to talk to someone - talked with Rob in sales, but he couldn't give pricing on the 2 vehicles we were interested in - had to talk to a sales manager.
We appreciate you bringing this experience to our attention. It is never our intention for any customer to have a poor experience in their search for ...a vehicle. We apologize for not taking your interest and your time seriously. If there is more you would like to convey please call and ask for Jeromy at 607-753-9774.
I've had car repair (body work) done at Royal, and the staff there is so pleasant and professional, explains things thoroughly, and always makes me feel... like I'm in very good hands. The waiting area is pleasant. I always bring remote work and am able to work while I wait. Last time I picked up my car, it looked like new! It had been cleaned inside and out, it was such a pleasure to get in it. Excellent experience!
Sharon, thank you for your kind review; we are happy to pass along your comments to the team here at Royal Subaru!
Had major service problems with a different dealership and found Royal Nissan-Subaru who fixed my service issues and restored my faith in dealerships.... I will send everyone I know to Cortland and Royal for service and purchases. My next new car will certainly come from Royal Nissan-Subaru in Cortland even though I live in Ithaca. Great service, great people. They are worth the drive.