Camelback Ford Lincoln

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3.2
(1,305 reviews)
Visit Camelback Ford Lincoln
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–9:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (480) 422-0573 (480) 422-0573
Used (602) 910-6827 (602) 910-6827
Service (602) 457-6408 (602) 457-6408

Inventory

See all 552 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2005.
Camelback Ford is the premier Ford dealer of Phoenix AZ. Camelback Ford of Phoenix is honored by its faithful clientele and dedicated to top quality customer service. This Phoenix Ford dealer is full of Ford experts with a committed Ford sales staff with many years of experience satisfying our customers' inquiries and automotive needs. Browse our thorough inventory online request more information about vehicles set up a test drive or inquire about financing! Camelback Ford aims to be the NUMBER ONE Ford Dealer in Phoenix Arizona. We will work hard to prove ourselves to you and to gain your business.

Service center

Phone number (602) 457-6408

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

View all 24 employees View less employees

Reviews

3.2
(1,305 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Camelback Ford Lincoln from DealerRater.

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1.0

It appears that Camelback Ford has forgotten about

It appears that Camelback Ford has forgotten about customer service. It makes NO sense for someone to have to drop their car off, not have it even looked at for several days. Whatever happened to making an appointment and getting your car evaluated? I understand parts may take time to order, but to expect someone to be without their car for several days while it sits unattended at Camelback Ford is totally ridiculous, all for the convenience of Camelback Ford. When I called to inquire about this I got a long-winded response about their "process". Unbelievable. We will be looking for another Ford service center. I do not even want to give them one star. And the service advisor doesn't bother to return phone calls.

1.0

It appears that Camelback Ford has forgotten about

It appears that Camelback Ford has forgotten about customer service. It makes NO sense for someone to have to drop their car off, not have it even looked at for several days. Whatever happened to making an appointment and getting your car evaluated? I understand parts may take time to order, but to expect someone to be without their car for several days while it sits unattended at Camelback Ford is totally ridiculous, all for the convenience of Camelback Ford. When I called to inquire about this I got a long-winded response about their "process". Unbelievable. We will be looking for another Ford service center. I do not even want to give them one star. And the service advisor doesn't bother to return phone calls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We understand how being without your vehicle for that extended period is difficult and apologize for not being able to service your vehicle in a timely manner. Please understand, the recent strike unfortunately put further delays on availability of many parts. Combined with an increase in our service business it is creating unacceptable delays for our valued customers as you experienced. We do care about our customers and do our best to be upfront and transparent about wait times. While an appointment secures your place in line if we can get it in sooner we certainly will but it has to be on site for us to do that to immediately move it into our shop. Unfortunately many dealership have been impacted by this across the Valley and we are all working diligently to get business back to normal for our customers. We are happy to answer any questions or concerns you may have. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience.

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1.0

PLEASE BE CAREFUL WITH THIS DEALER!

PLEASE BE CAREFUL WITH THIS DEALER! I just bought a MKC 2015 from this dealer, not even four hours driving the vehicle off lot the back up camera went out, rear Ac was barely functioning, mirror is glitching. I am aware I bought a used vehicle (dealership was sure to throw that in my face when I called as well)I didn’t expect perfection- but geez it really seems they sell lemons and fix them just enough to look good and run well for a short time. Our finance guy at the dealer (Manny) completely misled us. He went as far to tell a story while we were signing the loan (because we were having doubts) about how a customer bought a F150 and it didn’t have the complete features he wanted so they allowed him to return the vehicle. Manny went on and on about doing the right thing for people, how it comes back to you. Manny also told us we had a seven day return policy on the used vehicle (which is not binding however, it’s morally wrong and unethical). Mind you made me kind of weary, and I almost walked out and didn’t sign the loan, against my better judgment I gave him the benefit of the Doubt however, when I reached out to Manny immediately regarding the issues with my vehicle, he basically told me what did you expect you bought a used. It’s clear he was not genuine about all the promises he made at the time of the signing. He Completely blew me off and might as well laughed in my face. I asked if I could return the vehicle due to it having this many issues already what would happen next? And he said we don’t have to let you do that the deal is done, they did offer to take a look and see if the problem could be fix and ask me to let them make the situation right.No one followed up or called as promised so I reached out to the sales guy and he said oh yeah the manager said bring the vehicle in, but they would need to keep it a while, so I need to figure out how to be without my vehicle- how this is making things right I have no idea. I bought a car because I need one and now I have to be without a vehicle for lord knows how long. I told them I do not have a second car to drive and the dealer said ok well when you figure that out you can bring the vehicle in. The manger or anyone for that matter has followed up with me. To top all this off Fiesta Lincoln in Mesa calls me the same day and tells me they got me a 14% lower interest rate. Which I am well aware this is not Camelback Lincoln’s problem, but it goes to show you this dealer tries to gouge everyone financially and does not try to do the right thing by the customers, This dealer only cares about pushing product (not even fully functional or reliable product) and making money. I highly suggest if you buy You do not go to them. This is my first Lincoln and I’ve had the worst experience of my life. It’s morally and ethically wrong to purposely screw people, in my opinion. However, it’s obviously not all of us have a great moral compass. At the end of the day I will have to learn a hard lesson not to be so trusting. I’m not writing this review to bash the dealer or Manny, for that matter. I just do not want anyone to have to feel the way I do after purchasing a vehicle. It should be happy, proud moment instead I feel like a complete idiot, as well as humiliated!! I honestly feel like I’ve been scammed by a big corporation. I deeply feel all these individuals are well aware of type Of product they are selling, which is why they don’t allow returns because in Arizona- despite what people think there is no law that says a dealer has to let you return the vehicle within 14 days, it’s up to the individual dealerships! If you are selling nothing but good quality vehicles you’d allow returns the fact they don’t should be a red flag.Even though they state they’ve done nothing illegal I will be filing with the attorney general. Seems as if this dealership does this a lot with vehicles.

1.0

PLEASE BE CAREFUL WITH THIS DEALER!

PLEASE BE CAREFUL WITH THIS DEALER! I just bought a MKC 2015 from this dealer, not even four hours driving the vehicle off lot the back up camera went out, rear Ac was barely functioning, mirror is glitching. I am aware I bought a used vehicle (dealership was sure to throw that in my face when I called as well)I didn’t expect perfection- but geez it really seems they sell lemons and fix them just enough to look good and run well for a short time. Our finance guy at the dealer (Manny) completely misled us. He went as far to tell a story while we were signing the loan (because we were having doubts) about how a customer bought a F150 and it didn’t have the complete features he wanted so they allowed him to return the vehicle. Manny went on and on about doing the right thing for people, how it comes back to you. Manny also told us we had a seven day return policy on the used vehicle (which is not binding however, it’s morally wrong and unethical). Mind you made me kind of weary, and I almost walked out and didn’t sign the loan, against my better judgment I gave him the benefit of the Doubt however, when I reached out to Manny immediately regarding the issues with my vehicle, he basically told me what did you expect you bought a used. It’s clear he was not genuine about all the promises he made at the time of the signing. He Completely blew me off and might as well laughed in my face. I asked if I could return the vehicle due to it having this many issues already what would happen next? And he said we don’t have to let you do that the deal is done, they did offer to take a look and see if the problem could be fix and ask me to let them make the situation right.No one followed up or called as promised so I reached out to the sales guy and he said oh yeah the manager said bring the vehicle in, but they would need to keep it a while, so I need to figure out how to be without my vehicle- how this is making things right I have no idea. I bought a car because I need one and now I have to be without a vehicle for lord knows how long. I told them I do not have a second car to drive and the dealer said ok well when you figure that out you can bring the vehicle in. The manger or anyone for that matter has followed up with me. To top all this off Fiesta Lincoln in Mesa calls me the same day and tells me they got me a 14% lower interest rate. Which I am well aware this is not Camelback Lincoln’s problem, but it goes to show you this dealer tries to gouge everyone financially and does not try to do the right thing by the customers, This dealer only cares about pushing product (not even fully functional or reliable product) and making money. I highly suggest if you buy You do not go to them. This is my first Lincoln and I’ve had the worst experience of my life. It’s morally and ethically wrong to purposely screw people, in my opinion. However, it’s obviously not all of us have a great moral compass. At the end of the day I will have to learn a hard lesson not to be so trusting. I’m not writing this review to bash the dealer or Manny, for that matter. I just do not want anyone to have to feel the way I do after purchasing a vehicle. It should be happy, proud moment instead I feel like a complete idiot, as well as humiliated!! I honestly feel like I’ve been scammed by a big corporation. I deeply feel all these individuals are well aware of type Of product they are selling, which is why they don’t allow returns because in Arizona- despite what people think there is no law that says a dealer has to let you return the vehicle within 14 days, it’s up to the individual dealerships! If you are selling nothing but good quality vehicles you’d allow returns the fact they don’t should be a red flag.Even though they state they’ve done nothing illegal I will be filing with the attorney general. Seems as if this dealership does this a lot with vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re concerned to hear this feedback as our vehicles undergo safety inspections prior to sale. Unfortunately, we cannot identify you by screen name to reach out directly. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience to discuss this further.

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5.0

My Dad always bought new cars at Camelback Ford, way back

My Dad always bought new cars at Camelback Ford, way back to when it was under a prior ownership and name: Covey Ford Lincoln Mercury. I have kept up the family tradition, always buying new, and the dealership service department keeps a car “like new” until the next purchase. The top executive, Herb Jernukian, New Car Sales Manager Peter Purcarelu, and Service Advisor Cherish Middaugh are knowledgeable, professional, and are the reason I recommend Camelback Ford to friends and colleagues.

5.0

My Dad always bought new cars at Camelback Ford, way back

My Dad always bought new cars at Camelback Ford, way back to when it was under a prior ownership and name: Covey Ford Lincoln Mercury. I have kept up the family tradition, always buying new, and the dealership service department keeps a car “like new” until the next purchase. The top executive, Herb Jernukian, New Car Sales Manager Peter Purcarelu, and Service Advisor Cherish Middaugh are knowledgeable, professional, and are the reason I recommend Camelback Ford to friends and colleagues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon!

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1.0

They consistently lie to make sales and then give you the

They consistently lie to make sales and then give you the runaround and silent treatment in helping you resolve issues. They want your money, not your good will.

1.0

They consistently lie to make sales and then give you the

They consistently lie to make sales and then give you the runaround and silent treatment in helping you resolve issues. They want your money, not your good will.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're disappointed to hear you feel there's been miscommunication with our team. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience to discuss this further.

Consumer response

I reached out several times, went in-person, and was basically told I was stupid to think that camelback would honor their word. I don’t want to resolve the issue. I want everyone to know that you guys are crooks and they should take their business elsewhere. Your company is horrible.

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5.0

Great sales man Thomas Knox.

Great sales man Thomas Knox. Appreciate the help in getting a Ford maverick 2023 ASAP

5.0

Great sales man Thomas Knox.

Great sales man Thomas Knox. Appreciate the help in getting a Ford maverick 2023 ASAP

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

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5.0

I called Camelback Ford service department to get a oil

I called Camelback Ford service department to get a oil change on my 2021 Ford F150 after arriving from Indiana while I was there I asked Tom Knox about why I wasn’t getting good gas mileage pulling my trailer. he informed me at that time that my 5.0 V8 would not pull as good as a 3.5 dual turbo Eco boost, After talking for 30 to 45 minutes. I finally decided to go ahead and trade my 2021 in for a 2023 3.5 eco-boost F150 the dealership was a great place to work with and Tom Knox did a great job working with me on my new Ford.

5.0

I called Camelback Ford service department to get a oil

I called Camelback Ford service department to get a oil change on my 2021 Ford F150 after arriving from Indiana while I was there I asked Tom Knox about why I wasn’t getting good gas mileage pulling my trailer. he informed me at that time that my 5.0 V8 would not pull as good as a 3.5 dual turbo Eco boost, After talking for 30 to 45 minutes. I finally decided to go ahead and trade my 2021 in for a 2023 3.5 eco-boost F150 the dealership was a great place to work with and Tom Knox did a great job working with me on my new Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

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5.0

I had an excellent experience buying a SUV at Camelback

I had an excellent experience buying a SUV at Camelback Ford thanks to Brandon Vilardo! He was super friendly, had great communication, and didn't make me feel pressured or rushed into buying a vehicle which usually makes me leave dealerships. The process was very smooth and I didn't spend the ENTIRE day like other dealerships which was awesome. My vehicle wasn't ready to take home the day of due to it being new to the lot and they needed further inspections, but Brandon was great at keeping me updated on the progress and got the vehicle to me the day as promised which was awesome! Definitely recommend!

5.0

I had an excellent experience buying a SUV at Camelback

I had an excellent experience buying a SUV at Camelback Ford thanks to Brandon Vilardo! He was super friendly, had great communication, and didn't make me feel pressured or rushed into buying a vehicle which usually makes me leave dealerships. The process was very smooth and I didn't spend the ENTIRE day like other dealerships which was awesome. My vehicle wasn't ready to take home the day of due to it being new to the lot and they needed further inspections, but Brandon was great at keeping me updated on the progress and got the vehicle to me the day as promised which was awesome! Definitely recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

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1.0

Within the last 9 months my family has spent 75,000 on

Within the last 9 months my family has spent 75,000 on vehicles. I have been treated worse by the service and customer service staff, than any public entity I’ve ever been involved with. I will be sure to warn everyone I meet to stay away from this dealership due to their lack of integrity and empathy. I regret my decision to purchase vehicles from them, and I will be sure to go to a different dealer to have any work done.

1.0

Within the last 9 months my family has spent 75,000 on

Within the last 9 months my family has spent 75,000 on vehicles. I have been treated worse by the service and customer service staff, than any public entity I’ve ever been involved with. I will be sure to warn everyone I meet to stay away from this dealership due to their lack of integrity and empathy. I regret my decision to purchase vehicles from them, and I will be sure to go to a different dealer to have any work done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
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5.0

Javonne was friendly and easy to work with.

Javonne was friendly and easy to work with. If he didn’t know the answer to my questions he made sure someone else did.

5.0

Javonne was friendly and easy to work with.

Javonne was friendly and easy to work with. If he didn’t know the answer to my questions he made sure someone else did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

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4.0

Purchased a used VW Passat (only 6K miles).

Purchased a used VW Passat (only 6K miles). Sale went quick, unfortunately, there was one key. Taylor said he would get me another key at a reduced price. I just needed to send him a text. Great! At the same time I needed some floor matts, as the ones they put when in when the car was ready for pick up were rubber and had oil on them. There was some confusion as the text/number I had was not getting to the appropriate person. However, in the end, I received a call from Sheilah. Sheilah responded promptly and took care of my requirements. How she handled the follow-up with my concerns was fantastic and gave me confidence its a dealership I can work with. Thank you

4.0

Purchased a used VW Passat (only 6K miles).

Purchased a used VW Passat (only 6K miles). Sale went quick, unfortunately, there was one key. Taylor said he would get me another key at a reduced price. I just needed to send him a text. Great! At the same time I needed some floor matts, as the ones they put when in when the car was ready for pick up were rubber and had oil on them. There was some confusion as the text/number I had was not getting to the appropriate person. However, in the end, I received a call from Sheilah. Sheilah responded promptly and took care of my requirements. How she handled the follow-up with my concerns was fantastic and gave me confidence its a dealership I can work with. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Tom, we’re disappointed to hear you weren’t satisfied with your purchase and feel there’s been miscommunication with our team. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience to discuss this situation further.

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