Camelback Ford Lincoln

It appears that Camelback Ford has forgotten about customer service. It makes NO sense for someone to have to drop their car off, not have it even looked at for several days. Whatever happened to making an appointment and getting your car evaluated? I understand parts may take time to order, but to expect someone to be without their car for several days while it sits unattended at Camelback Ford is totally ridiculous, all for the convenience of Camelback Ford. When I called to inquire about this I got a long-winded response about their "process". Unbelievable. We will be looking for another Ford service center. I do not even want to give them one star. And the service advisor doesn't bother to return phone calls.

PLEASE BE CAREFUL WITH THIS DEALER! I just bought a MKC 2015 from this dealer, not even four hours driving the vehicle off lot the back up camera went out, rear Ac was barely functioning, mirror is glitching. I am aware I bought a used vehicle (dealership was sure to throw that in my face when I called as well)I didn’t expect perfection- but geez it really seems they sell lemons and fix them just enough to look good and run well for a short time. Our finance guy at the dealer (Manny) completely misled us. He went as far to tell a story while we were signing the loan (because we were having doubts) about how a customer bought a F150 and it didn’t have the complete features he wanted so they allowed him to return the vehicle. Manny went on and on about doing the right thing for people, how it comes back to you. Manny also told us we had a seven day return policy on the used vehicle (which is not binding however, it’s morally wrong and unethical). Mind you made me kind of weary, and I almost walked out and didn’t sign the loan, against my better judgment I gave him the benefit of the Doubt however, when I reached out to Manny immediately regarding the issues with my vehicle, he basically told me what did you expect you bought a used. It’s clear he was not genuine about all the promises he made at the time of the signing. He Completely blew me off and might as well laughed in my face. I asked if I could return the vehicle due to it having this many issues already what would happen next? And he said we don’t have to let you do that the deal is done, they did offer to take a look and see if the problem could be fix and ask me to let them make the situation right.No one followed up or called as promised so I reached out to the sales guy and he said oh yeah the manager said bring the vehicle in, but they would need to keep it a while, so I need to figure out how to be without my vehicle- how this is making things right I have no idea. I bought a car because I need one and now I have to be without a vehicle for lord knows how long. I told them I do not have a second car to drive and the dealer said ok well when you figure that out you can bring the vehicle in. The manger or anyone for that matter has followed up with me. To top all this off Fiesta Lincoln in Mesa calls me the same day and tells me they got me a 14% lower interest rate. Which I am well aware this is not Camelback Lincoln’s problem, but it goes to show you this dealer tries to gouge everyone financially and does not try to do the right thing by the customers, This dealer only cares about pushing product (not even fully functional or reliable product) and making money. I highly suggest if you buy You do not go to them. This is my first Lincoln and I’ve had the worst experience of my life. It’s morally and ethically wrong to purposely screw people, in my opinion. However, it’s obviously not all of us have a great moral compass. At the end of the day I will have to learn a hard lesson not to be so trusting. I’m not writing this review to bash the dealer or Manny, for that matter. I just do not want anyone to have to feel the way I do after purchasing a vehicle. It should be happy, proud moment instead I feel like a complete idiot, as well as humiliated!! I honestly feel like I’ve been scammed by a big corporation. I deeply feel all these individuals are well aware of type Of product they are selling, which is why they don’t allow returns because in Arizona- despite what people think there is no law that says a dealer has to let you return the vehicle within 14 days, it’s up to the individual dealerships! If you are selling nothing but good quality vehicles you’d allow returns the fact they don’t should be a red flag.Even though they state they’ve done nothing illegal I will be filing with the attorney general. Seems as if this dealership does this a lot with vehicles.

My Dad always bought new cars at Camelback Ford, way back to when it was under a prior ownership and name: Covey Ford Lincoln Mercury. I have kept up the family tradition, always buying new, and the dealership service department keeps a car “like new” until the next purchase. The top executive, Herb Jernukian, New Car Sales Manager Peter Purcarelu, and Service Advisor Cherish Middaugh are knowledgeable, professional, and are the reason I recommend Camelback Ford to friends and colleagues.

They consistently lie to make sales and then give you the runaround and silent treatment in helping you resolve issues. They want your money, not your good will.

Great sales man Thomas Knox. Appreciate the help in getting a Ford maverick 2023 ASAP

I called Camelback Ford service department to get a oil change on my 2021 Ford F150 after arriving from Indiana while I was there I asked Tom Knox about why I wasn’t getting good gas mileage pulling my trailer. he informed me at that time that my 5.0 V8 would not pull as good as a 3.5 dual turbo Eco boost, After talking for 30 to 45 minutes. I finally decided to go ahead and trade my 2021 in for a 2023 3.5 eco-boost F150 the dealership was a great place to work with and Tom Knox did a great job working with me on my new Ford.

I had an excellent experience buying a SUV at Camelback Ford thanks to Brandon Vilardo! He was super friendly, had great communication, and didn't make me feel pressured or rushed into buying a vehicle which usually makes me leave dealerships. The process was very smooth and I didn't spend the ENTIRE day like other dealerships which was awesome. My vehicle wasn't ready to take home the day of due to it being new to the lot and they needed further inspections, but Brandon was great at keeping me updated on the progress and got the vehicle to me the day as promised which was awesome! Definitely recommend!

Within the last 9 months my family has spent 75,000 on vehicles. I have been treated worse by the service and customer service staff, than any public entity I’ve ever been involved with. I will be sure to warn everyone I meet to stay away from this dealership due to their lack of integrity and empathy. I regret my decision to purchase vehicles from them, and I will be sure to go to a different dealer to have any work done.

Javonne was friendly and easy to work with. If he didn’t know the answer to my questions he made sure someone else did.

Purchased a used VW Passat (only 6K miles). Sale went quick, unfortunately, there was one key. Taylor said he would get me another key at a reduced price. I just needed to send him a text. Great! At the same time I needed some floor matts, as the ones they put when in when the car was ready for pick up were rubber and had oil on them. There was some confusion as the text/number I had was not getting to the appropriate person. However, in the end, I received a call from Sheilah. Sheilah responded promptly and took care of my requirements. How she handled the follow-up with my concerns was fantastic and gave me confidence its a dealership I can work with. Thank you