Certified Auto Mall

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(64 reviews)
Sales hours: 8:00am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–5:00pm 8:00am–5:00pm
Tuesday 8:00am–5:00pm 8:00am–5:00pm
Wednesday 8:00am–5:00pm 8:00am–5:00pm
Thursday 8:00am–5:00pm 8:00am–5:00pm
Friday 8:00am–5:00pm 8:00am–5:00pm
Saturday 8:00am–12:00pm 8:00am–12:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Matt R, Brian and Kevin are awesome

certified auto Mall in Howell, specifically Matt R. went over and beyond to help me today. I would recommend your company to everyone. Kevin and Brian In the office also went way above “just doing their job”! I am so happy!

5.0

Matt R, Brian and Kevin are awesome

certified auto Mall in Howell, specifically Matt R. went over and beyond to help me today. I would recommend your company to everyone. Kevin and Brian In the office also went way above “just doing their job”! I am so happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Towed

Jay helped me with a Tow last week. Super friendly, courteous and professional. Would definitely recommend using them. Thanks for all the help! I appreciate it.

5.0

Towed

Jay helped me with a Tow last week. Super friendly, courteous and professional. Would definitely recommend using them. Thanks for all the help! I appreciate it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Excellent experience

I cannot express how easy, convenient, and great the entire buying experience of my Infiniti Q50 went at Certified! Not only do they have an array of vehicles on their property, but they can get ANY car you request. From the initial point of contact with Billy, researching with Matt, and closing with Tony, the entire process was streamlined and exceeded my expectations! Certified came highly recommended from a friend of mine so I chose to work with them based on their rapport. I sent my exact preferences for the vehicle I wanted and within hours I was receiving pictures and specifications of all the configurations I requested. Matt worked diligently, sending numerous vehicles and options while I was working. Within 24 hours they found the perfect vehicle for me!! I love my car and really could not have had a more convenient and great experience with another dealership. Certified delivers exceptional quality service and the team eliminates any reservations you may have!!!

5.0

Excellent experience

I cannot express how easy, convenient, and great the entire buying experience of my Infiniti Q50 went at Certified! Not only do they have an array of vehicles on their property, but they can get ANY car you request. From the initial point of contact with Billy, researching with Matt, and closing with Tony, the entire process was streamlined and exceeded my expectations! Certified came highly recommended from a friend of mine so I chose to work with them based on their rapport. I sent my exact preferences for the vehicle I wanted and within hours I was receiving pictures and specifications of all the configurations I requested. Matt worked diligently, sending numerous vehicles and options while I was working. Within 24 hours they found the perfect vehicle for me!! I love my car and really could not have had a more convenient and great experience with another dealership. Certified delivers exceptional quality service and the team eliminates any reservations you may have!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Great experience!

Everyone at certified auto mall are very professional especially Matt. He took me for a test drive and he’s very pleasant to deal with. I was not pressured in anyway unlike other car dealers. Most of all everyone at the dealership were friendly and I didn’t feel intimidated at all. I definitely will recommend this dealership if your buying your next car.

5.0

Great experience!

Everyone at certified auto mall are very professional especially Matt. He took me for a test drive and he’s very pleasant to deal with. I was not pressured in anyway unlike other car dealers. Most of all everyone at the dealership were friendly and I didn’t feel intimidated at all. I definitely will recommend this dealership if your buying your next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Amazing experience

I brought my 2006 civic here for AC repair and my check engine light. The employees here were very approachable and explained every issue in detail. They were thorough and repaired my car the same day. Pricing was great, and the experience is the best I've had. I will definitely be coming back here! They did not push me to make a purchase, but made it clear to contact an employee with any questions regarding a vehicle in the lot.

5.0

Amazing experience

I brought my 2006 civic here for AC repair and my check engine light. The employees here were very approachable and explained every issue in detail. They were thorough and repaired my car the same day. Pricing was great, and the experience is the best I've had. I will definitely be coming back here! They did not push me to make a purchase, but made it clear to contact an employee with any questions regarding a vehicle in the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Great place

Terrific team, and such a great experience buying my 2006 corvette! Couldn't be happier

5.0

Great place

Terrific team, and such a great experience buying my 2006 corvette! Couldn't be happier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

06 corvette z51

I bought a 2006 corvette over the phone and just received it yesterday and couldn't be happier. I dealt with Billy and Tony throughout the process and over the years was probably the easiest deal I've done yet being 3 hours away. Car was delivered on time and there were no surprises upon arrival, although I was skeptical at first because of past dealers, I honestly couldn't be happier for my first corvette! Derrick C. Jersey Shore, Pa

5.0

06 corvette z51

I bought a 2006 corvette over the phone and just received it yesterday and couldn't be happier. I dealt with Billy and Tony throughout the process and over the years was probably the easiest deal I've done yet being 3 hours away. Car was delivered on time and there were no surprises upon arrival, although I was skeptical at first because of past dealers, I honestly couldn't be happier for my first corvette! Derrick C. Jersey Shore, Pa

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Positive Towing Experience

On Sunday afternoon March 5, 2017 my vehicle's Serpentine belt was not functioning after being replaced on Saturday March 4, 2017. Through AARP Towing I requested a service Tow for my Vehicle to the Dealer location who replaced the belt. Within 45 minutes of the estimated time of arrival, Bruce Askins appeared at my home. Bruce demonstrated a professional courtesy by first introducing himself, assuring me that he will take care of towing of the vehicle, demonstrating his knowledge of safely placing my vehicle on the flatbed and engaging in a friendly conversation as we proceeded to the destination. Bruce raised the bar for customer satisfaction representing Certified Auto Mall Towing in a manner that reflects the experience I expect the company targets to achieve for your current and new business customers. Please extend my appreciation to Bruce for his excellent service to me as well as his benchmark customer service representing Certified Auto Mall's Towing Division.

5.0

Positive Towing Experience

On Sunday afternoon March 5, 2017 my vehicle's Serpentine belt was not functioning after being replaced on Saturday March 4, 2017. Through AARP Towing I requested a service Tow for my Vehicle to the Dealer location who replaced the belt. Within 45 minutes of the estimated time of arrival, Bruce Askins appeared at my home. Bruce demonstrated a professional courtesy by first introducing himself, assuring me that he will take care of towing of the vehicle, demonstrating his knowledge of safely placing my vehicle on the flatbed and engaging in a friendly conversation as we proceeded to the destination. Bruce raised the bar for customer satisfaction representing Certified Auto Mall Towing in a manner that reflects the experience I expect the company targets to achieve for your current and new business customers. Please extend my appreciation to Bruce for his excellent service to me as well as his benchmark customer service representing Certified Auto Mall's Towing Division.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

This was the best CAR BUYING EXPERIENCE I EVER HAD

I have to say this was the best CAR BUYING EXPERIENCE I EVER HAD.... I drove here from NY I didnt know what to expect I met with Tony and he was so helpful to me when I was trying to make a purchase . I not only found a dealer but I also found 2 great friends long story short I will continue to do business with them and I feel blessed to have meet with them.

5.0

This was the best CAR BUYING EXPERIENCE I EVER HAD

I have to say this was the best CAR BUYING EXPERIENCE I EVER HAD.... I drove here from NY I didnt know what to expect I met with Tony and he was so helpful to me when I was trying to make a purchase . I not only found a dealer but I also found 2 great friends long story short I will continue to do business with them and I feel blessed to have meet with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great Customer Service! Highly recommend.

I purchased my last 2 vehicles from Certified. They make the process of purchasing a vehicle quick and easy.. Staff is very friendly and very knowledgeable about their vehicles.

5.0

Great Customer Service! Highly recommend.

I purchased my last 2 vehicles from Certified. They make the process of purchasing a vehicle quick and easy.. Staff is very friendly and very knowledgeable about their vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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See all 64 reviews