Excellent first experience!
This was my first experience at this dealership. Everyone was professional and helpful. I especially appreciated the gentleman at the entrance of the service department who was available for me to ask questions since I wasn't sure where my friend should pick me up. On the negative side, making the service appointment via chat was not only extremely frustrating, but I was trying to have my first service on my new car and somehow the remarks were that I had trouble with my A/C!
Car Detailing by Manny Moreno's team
Took my RAV4 in for detailing since it had a couple minor scratches and Manny & his team did an amazing job as always!
Rav4 Prime SE
Smooth transaction; pleased with staff and their experience
Rav 4 hybrid
After getting payment I needed. I was offered extra coverage which I wanted but was not told my credit would be ran. I would have paid cash for extra coverage but was not given the choice
Excellent service. Reasonable waiting time. Device manager explained in detail everything and updated of work progress.
30000 mi service
Had no problem dropping car off for service, and they were completed by 11am and the shuttle to pick me up was prompt...the only issue was picking up since my rep was not there, and they were having an issue with locating my car..but overall it was ok.
Scout GPS issue unresolved, ?rinsing? and not drying vehicle prior to delivery only causes water spots, had to wash it when back home. Probably best not to rinse.
One of the worst experiences?
One of the worst experiences I?ve had. Waited almost 4 hours just to have my car not be fixed, my steering wheel cover ripped off, and my gas mileage icon to be broken on the dashboard. Will never be returning.
Had amazing service at Autonation Toyota of Irvine
Found a car online that was at a Toyota dealership, didn?t have so great of credit but they put you first to make sure you walk out with the car. My service team Dean and Eric were awesome. Thank you Auto Nation!!
Alina, thank you for your kind review; we are happy to pass along your comments to Dean and Eric here at AutoNation Toyota Irvine! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The wait time for a general oil change was 2.5 hours!! That was a long time.
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!