Reviews
The absolute best buying experience I have ever had, and
The absolute best buying experience I have ever had, and I have encountered many. This is a first-rate dealership with top notch staff. From start to finish this is the experience you dream of. Bent over backwards to make my wife feel special and then gave us more than we paid even for. Worth the drive from any distance.
The absolute best buying experience I have ever had, and
The absolute best buying experience I have ever had, and I have encountered many. This is a first-rate dealership with top notch staff. From start to finish this is the experience you dream of. Bent over backwards to make my wife feel special and then gave us more than we paid even for. Worth the drive from any distance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I feel like I had a great experience at Land RoverWest
I feel like I had a great experience at Land RoverWest Chester. I received very quick assistance while on the lot from their salesman MJ. I was able to do several test drives and MJ even drove us to an overflow lot so I could check out all the available colors. He also responded promptly to all of my phone calls and emails. It turned out that they did not have the car on the lot that I wanted. It was only available on a lot in Brooklyn and they worked hard to get it for me and at a very fair price that I was willing to pay. I had two cars to trade in and the offers were below what I needed to afford the car so I did sell them them elsewhere. I was able to see pricing throughout the process and had no surprises when I went to sign the deal. I’m very happy with my 2025 Land Rover discovery sport!
I feel like I had a great experience at Land RoverWest
I feel like I had a great experience at Land RoverWest Chester. I received very quick assistance while on the lot from their salesman MJ. I was able to do several test drives and MJ even drove us to an overflow lot so I could check out all the available colors. He also responded promptly to all of my phone calls and emails. It turned out that they did not have the car on the lot that I wanted. It was only available on a lot in Brooklyn and they worked hard to get it for me and at a very fair price that I was willing to pay. I had two cars to trade in and the offers were below what I needed to afford the car so I did sell them them elsewhere. I was able to see pricing throughout the process and had no surprises when I went to sign the deal. I’m very happy with my 2025 Land Rover discovery sport!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
we ended up purchasing our truck at this dealership and
we ended up purchasing our truck at this dealership and the experience was very good
we ended up purchasing our truck at this dealership and
we ended up purchasing our truck at this dealership and the experience was very good
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Went to dealership on range rover that was advertised
Went to dealership on range rover that was advertised dealership wants $20 k over asking sticker price not cool wasted my time
Went to dealership on range rover that was advertised
Went to dealership on range rover that was advertised dealership wants $20 k over asking sticker price not cool wasted my time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Dealership contacted me quickly.
Dealership contacted me quickly. I asked for additional information and they got back to me in a timely manner. Very professional
Dealership contacted me quickly.
Dealership contacted me quickly. I asked for additional information and they got back to me in a timely manner. Very professional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Poor customer service and management.
Poor customer service and management. Service department is lacking communication. Had very unfortunate experience with my sale transactions.
Poor customer service and management.
Poor customer service and management. Service department is lacking communication. Had very unfortunate experience with my sale transactions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
The experience was excellent.
The experience was excellent. Ali Camur could have not been anymore thorough and accommodating. We look forward to our relationship with Land Rover West Chester. All staff were wonderful.. Thank you for such a great experience!!!
The experience was excellent.
The experience was excellent. Ali Camur could have not been anymore thorough and accommodating. We look forward to our relationship with Land Rover West Chester. All staff were wonderful.. Thank you for such a great experience!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bought a Certified Pre Owned from this dealer from out of
Bought a Certified Pre Owned from this dealer from out of state. The car pretty much sold itself, I did all the research to confirm it was right car for me. I drove same year and model locally to confirm choice. Only thing the dealer had to do was process paperwork. Their contact with me was always after I reached out to them. Terrible follow up, no proactivity and never confirmed that I understood the process and each step. For a $75k car, really bad service, likely because I was out of state, so no chance for Service revenue or future sales.
Bought a Certified Pre Owned from this dealer from out of
Bought a Certified Pre Owned from this dealer from out of state. The car pretty much sold itself, I did all the research to confirm it was right car for me. I drove same year and model locally to confirm choice. Only thing the dealer had to do was process paperwork. Their contact with me was always after I reached out to them. Terrible follow up, no proactivity and never confirmed that I understood the process and each step. For a $75k car, really bad service, likely because I was out of state, so no chance for Service revenue or future sales.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We picked up our brand new 2020 Land Rover Defender from...
We picked up our brand new 2020 Land Rover Defender from JLR West Chester today. The entire process, not ideal these days because of the general shortage of cars and semiconductors right now, was seamless, transparent, and honest, thanks to our great salesperson, Michael Johns. MJ found me a highly sought-after model, and still managed to give me a better price than I had seen anywhere. More so, he did this all over text message, which is such a good way to buy a vehicle. MJ has everything arranged, and I just showed up to quickly sign and pay, and off I drove! MJ even arranged transportation from Philadelphia to the dealership. Truly above and beyond. Thank you, MJ and the team at West Chester Land Rover. We love our new Defender.
We picked up our brand new 2020 Land Rover Defender from...
We picked up our brand new 2020 Land Rover Defender from JLR West Chester today. The entire process, not ideal these days because of the general shortage of cars and semiconductors right now, was seamless, transparent, and honest, thanks to our great salesperson, Michael Johns. MJ found me a highly sought-after model, and still managed to give me a better price than I had seen anywhere. More so, he did this all over text message, which is such a good way to buy a vehicle. MJ has everything arranged, and I just showed up to quickly sign and pay, and off I drove! MJ even arranged transportation from Philadelphia to the dealership. Truly above and beyond. Thank you, MJ and the team at West Chester Land Rover. We love our new Defender.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
E pace
new car e pace. excellent vehicle. all department personnel treated me warmly. no pressure. went to the dealership just looking and came home driving. thoroughly impressed.
E pace
new car e pace. excellent vehicle. all department personnel treated me warmly. no pressure. went to the dealership just looking and came home driving. thoroughly impressed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase