Lexus of Towson

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
88 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 21, 2020

    So let me be clear. I have no issues with anything however price does not reflect what you actually end up paying. They add on nearly $1000 for reconditioning... etc etc. xxx. Why don’t you add that to price in first place. I moved on.

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    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    June 2, 2020

    I was ready to purchase the car when I reviewed the purchase order and saw a fee of 450.00 for the tag and title for Virginia. When I contacted the Virginia... DMV they said the cost for new license plates and title was 82.00. When I asked why they were charging 450.00 in addition to their 300.00 processing fee, they stated that was company policy. I believe this was totally deceitful and would never do business with them.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • July 22, 2014

    I enjoyed the sales experience with Steve Gonzalez. Steve was professional and knew his cars well...Steve was knowledgeable about the car and Lexus which... was refreshing and, more importantly, beneficial to me throughout the buying process. Steve listened to my needs and wants which made my purchase easy. I was going to buy a different car, but with Steve's knowledge I decided on a Lexus ES350. I would strongly recommend him.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 29, 2020

    I had a disappointing experience with a rude and unhelpful salesman here. He did little more than provide the keys for our test drives, which took a total... of about an hour. It was busy that day, so I can understand his inattentiveness, but he was patronizing and short during our subsequent email exchanges as well. When I later informed him that I purchased from another dealer, his response (copied/pasted from his email) was, “oooohhh, I am so glad I was lucky enough to be involved with 4 test drives on a busy Saturday. Lucky me I needed the practice.” There are other dealerships nearby that will provide better service than I received here, and I suggest that others take their business to them instead.

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    May 11, 2020

    The service manager there ( Bill M) very nasty person , don’t know how to talk with people. I got appointments on Friday When I came they told me I don’t... have it, I got on Monday, so I have to go back on Monday, they he come out again and told me I don’t have it, but the way he talked very nasty

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    May 21, 2019

    Worst dealership I have ever purchased a vehicle from. They sold me a damaged certified vehicle with a cracked mirror, after I discovered it, they pretended... like they didn’t know about it . Rudeness everywhere in this dealership, especially Kevin furred, general sales manager, and also Dan Morgan. After I explain to them what had happened, how I was lied to by the sales person Sherwood, they got very defensive and were very nasty to me, Kevin for even hung up the phone on me and told me never to call the dealership again, attempted to speak with the owner of which never even contacted me back after several attempts, rude. After I explain to them what had happened, how I was lied to by the sales person Sherwood, they got very defensive and were very nasty to me, Kevin for even hung up the phone on me and told me never to call the dealership again, attempted to speak with the owner of which never even contacted me back after several attempts! Worst dealership ever experienced in my life. I have never been told not to contact a dealership anymore, they are a little tired level management d I have never been told not to contact a dealership anymore, they are a little path level management down to sales on down!

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 7 found this review helpful. Did you?
  • 5.0 out of 5
    May 19, 2019

    Wow, what an inspiringly pain-free experience. Cassidy Drummond is the best sales representative I have ever had the pleasure of working with. I came to... Lexus of Towson after having mediocre (at best) experiences at other Lexus dealerships, one of which I leased my 2016 NX at. When it came time to turn in the vehicle, I decided to give Towson a shot given that my father has also had great experiences here. Cassidy laid out my options, didn't put pressure on me at all, and answered every question I had. He truly worked with me and did his best to offer the best deal possible. I left with a 2019 NX because of that sense of comfort that he provided; I am extremely grateful to have worked with him and plan to continue doing business with this dealership, as well as sending family and friends here. Fast forward to my 5K service. I had the pleasure of working with Chelsea Django. She was extremely sensitive to the limits of my schedule and provided service that absolutely surpassed my expectations. She is extremely knowledgable and straightforward. My SOS light was constantly red, which is understandably concerning for a brand new car, but she eased my tension with a thorough explanation and plans moving forward. Thank you to the Lexus of Towson team for always providing exceptional service with a friendly presentation! I don't know what the leadership here is doing, but its working! Looking forward to my next service!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 2, 2019

    Outstanding sales consultant.... Joshua Barley took me through the entire process in a friendly and professional manner. Explained everything clearly and... answered every question without hesitation

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 20, 2018

    Excellent customer service, ask for Robb Peters. He is very professional and kept me informed every step of the way. He worked with the technicians and... managed to resolve the issues with my vehicle.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey again, Omar! Robb thanks you for your kind words, and was so glad to be of assistance in fixing everything for you. We strive hard to keep our cli...ents informed so that they are aware of what is being done, what it will cost, and what the timeline looks like. We appreciate that you took note of this, and took the time to write us this fantastic review. If we can ever be of assistance, don't hesitate to reach out! Safe travels, and thanks again!

  • 5.0 out of 5
    November 20, 2018

    I purchased my first Lexus from Lexus of Towson in 2009 - and I am happy to report that based on my most recent purchase, these guys know wat they are... doing. From the moment i walked ino the showroom to writing a check for my 2018 ES, the entire process was entirely stress-less. My sales consultant was a pleasure to deal with and he made the entire process very relaxing. I probably won’t need another Lexus for a few years, but when i do, I will definetly head right back to Lexus of Towson.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We could not be happier to hear this. We're so glad that you've chosen Lexus of Towson twice now for your vehicles. We always strive to give our clien...ts the best experience, price, and service that we can offer and it is great to hear that you appreciate it. We appreciate you! And we thank you for your continued business. Enjoy your new ES, and if we can ever be of assistance, please do not hesitate to reach out! We're only a call away. Take care, and thank you again! Safe travels.

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