Reviews
As usual excellent service from Kyle Harris who always
As usual excellent service from Kyle Harris who always provides updates, offers service suggestions and repair insights. Very nice spacious and welcoming dealership. Spent the afternoon in the waiting area, felt like i was in someone's living room very comfortable enviroment. The service did'nt take a long time and I didn't mind waiting.
As usual excellent service from Kyle Harris who always
As usual excellent service from Kyle Harris who always provides updates, offers service suggestions and repair insights. Very nice spacious and welcoming dealership. Spent the afternoon in the waiting area, felt like i was in someone's living room very comfortable enviroment. The service did'nt take a long time and I didn't mind waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're glad to hear that Kyle and the team at Lexus of Towson provided excellent service in such a comfortable environment. We appreciate your kind words and look forward to welcoming you back next time!
As usual, Andrew was terrific.
As usual, Andrew was terrific. He kept me well informed during the entire process and the car was ready when expected.
As usual, Andrew was terrific.
As usual, Andrew was terrific. He kept me well informed during the entire process and the car was ready when expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, we're delighted to hear that Andrew provided you with excellent service at Lexus of Towson. Thank you for sharing your experience!
As usual excellent service from Kyle Harris who always
As usual excellent service from Kyle Harris who always provides updates, offers service suggestions and repair insights. Very nice spacious and welcoming dealership. Spent the afternoon in the waiting area, felt like i was in someone's living room very comfortable enviroment. The service didn't take a long time and I didn't mind waiting.
As usual excellent service from Kyle Harris who always
As usual excellent service from Kyle Harris who always provides updates, offers service suggestions and repair insights. Very nice spacious and welcoming dealership. Spent the afternoon in the waiting area, felt like i was in someone's living room very comfortable enviroment. The service didn't take a long time and I didn't mind waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
AMJ, we're glad to hear that Kyle and the team at Lexus of Towson provided you with excellent service in such a comfortable environment. Thanks for sharing your experience!
Responsive and knowledgeable.
Responsive and knowledgeable. We had high expectations before buying a new nx 350 and those expectations were met or exceeded. Thank you George!
Responsive and knowledgeable.
Responsive and knowledgeable. We had high expectations before buying a new nx 350 and those expectations were met or exceeded. Thank you George!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that George and the team at Lexus of Towson met or exceeded your expectations with your new NX 350 purchase! Thank you for sharing this positive feedback.
Great dealership I haven't had any problems with them and
Great dealership I haven't had any problems with them and they apply coupon discounts
Great dealership I haven't had any problems with them and
Great dealership I haven't had any problems with them and they apply coupon discounts
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing Lexus of Towson!
Service was smooth and quick.
Service was smooth and quick. Everyone at the dealer was willing to help and are hard working. Complimentary car wash is also top notch.
Service was smooth and quick.
Service was smooth and quick. Everyone at the dealer was willing to help and are hard working. Complimentary car wash is also top notch.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Young, we're glad to hear you had a smooth and efficient experience at Lexus of Towson. It's great that our team's hard work and the complimentary car wash made an impression! Thanks for sharing your feedback with us!
Another A+ ++ Repair experience handled by Mr.
Another A+ ++ Repair experience handled by Mr. Andrew Wu and his team. The 2002 ES 300 has not ridden better in years!
Another A+ ++ Repair experience handled by Mr.
Another A+ ++ Repair experience handled by Mr. Andrew Wu and his team. The 2002 ES 300 has not ridden better in years!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, we're delighted to hear that Andrew and the team at Lexus of Towson provided an A+ repair experience for your ES 300. Thanks for sharing!
I always get my car serviced at this location.
I always get my car serviced at this location. My service agent Andrew is the best. I’ve never had a moment where I felt they weren’t being honest or trying to have me get services that I didn’t. They always provide the best service possible.
I always get my car serviced at this location.
I always get my car serviced at this location. My service agent Andrew is the best. I’ve never had a moment where I felt they weren’t being honest or trying to have me get services that I didn’t. They always provide the best service possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for trusting Lexus of Towson with your car's service needs! We're delighted to hear that Andrew and the team consistently provide honest and top-notch service. We look forward to continuing this level of care in future visits!
Went for routine service.
Went for routine service. Excellent service by Scott Johnson who regularly helps set up car loaners, returns calls promptly and carefully explain work orders.
Went for routine service.
Went for routine service. Excellent service by Scott Johnson who regularly helps set up car loaners, returns calls promptly and carefully explain work orders.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carol, we're delighted to hear that Scott provided excellent service during your visit at Lexus of Towson. Thank you for sharing your experience with us!
I received excellent customer care during my car service.
I received excellent customer care during my car service. But I didn’t receive the complimentary car wash exterior and interior cleaning.
I received excellent customer care during my car service.
I received excellent customer care during my car service. But I didn’t receive the complimentary car wash exterior and interior cleaning.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us! We're glad to hear that the customer care met your expectations at Lexus of Towson. We apologize for missing the complimentary car wash and will ensure this is addressed on your next visit. Safe travels until then!