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Buyer Beware . Shop Pre-Owned At Your Own Risk, a given, but still not honorable. Was handed one key at the last moment, without prior disclosure of... having only one key. $500 Dollars for replacement key and programming. Inquired about brakes as the steering wheel shook. Was assured they passed inspection. Vehicle developed mechanical grinding noise within 10 days. Called and was told to bring it in two days later. Was across town so took it to local dealer as I didn't want to risk further damage. Rotors were badly warped, needed to be replaced. $345 job. Called my original salesperson to see if they would cover, left several messages, did not get any response, as I was told it needed immediate remedy at local dealer. Tomball Dodge would not cover the repair. Was told should have driven it in, (safety issue) or they would have towed it in. Explained lack of communication with original salesperson, but nothing was done to remedy the situation. Vehicle also has bad belt tensioner they said they would take a look at, $520 dollar repair, but after seeing the way they acted with brake rotor issue, why bother. Traded in a great car that they sold in ten days, when I bought a car from them, but they wouldn't cover something that should have been fixed prior. $1300 dollars to get car I just bought to run safely and not worry about losing only key. Gained a customer, lost a customer. They don't value used car customers. At least not this one.
Run don’t walk away from these slime merchants. The are masters of bait and switch . Will get you interested in a vehicle and keep adding price for stud... that was included in original price
Lack of knowledge about factory extended warranty. 2014 Jeep Grand Cherokee affected by leather instrument panel top. Basically the leather dash has... delaminated and has large waves in it. Very easy to see. It should of been an easy 3 step process per the FCA letter. First dealer inspection then ordering parts that will take 3-5 months to show up and setting an appointment to replace the old dash. Unfortunately they said said I had to leave my car with them for up to 2 days and rent a car at my own expense. I was very confused by this because it is a top dash that you can see has delaminated from 10 feet away. Per the FCA letter all that is required is a “dealer inspection”. To confirm Tomball Jeep / Dodge story about needing up to two days for the inspection I called Demontrond jeep in conroe and they said they were familiar with the process and it would take 30 minutes to complete the dealer inspection. Even the manager of service dept. at Tomball Jerp informed me that they needed my car for a couple days. Such a shame because I gave them a 5 star review this 1st time I stopped into their service department. Unfortunately 50/50 is not good enough for me to make the drive back to them.
LaQuisha In sales and Winnie in customer service were great. LaQuisha was very helpful and made the buying experience a great one. Winnie has called several... times checking on my experience and giving me information about new buyer programs...
Jimmy George was an awesome sales person to deal with! Took the time listen to what I was looking for and found me what I wanted. Winnie followed up... quickly and was extremely professional and personable. Great buying experience overall with no hard sell techniques.
Very helpful and wotked hard to make the deal I was happy with. Johnathen Perez made a lot of trips to the deal box and I walked away feeling like I was... part of the Dodge Ram family.
I recently went in for an oil change(Nov 20th) and during this time my residents parking permit sticker was replaced out of my front window with an oil... change sticker. This unfortunately went unnoticed by me until my car was towed from my residence on Nov30th. The tow truck company sent pictures showing the oil change sticker on my windshield, which is in the same exact spot that my parking permit was in. After noticing what took place I called Tomball Chrysler Jeep Dodge to see if they could help me get this issue resolved. They immediately refuse to investigate the issue. I was told by the manager the only way they would be help responsible is if my car was towed that following day of getting my oil change. I then asked if they could review the cameras and was told that they did not have any cameras in the shop and would unlikely have a camera that has my vehicle. After realizing this manager could not help me I asked to speak with another manager and he refused to transfer my call. I don’t feel it’s right for me to be held accountable for any tow fee because the technician peeled and replace my parking permit with an oil change sticker.
Great dealership, made a good deal. Winnie has followed up with me in several occasions to check on my experience, and see if the dealership could do... things different. Her concern for their customers is top notch
Very good experience, everyone was very helpful. Trucks selection was very good and matched the inventory on the web. No hard sell by the sales folks.
Winnie in customer relation was amazing! I tried calling a few times to discuss a few issues directly with my car salesman, but was having difficulty.... I received a message from Winnie today in regards to a survey and immediately took the chance to voice the issues I was having. Within 2 hours, she had resolved all my problems! Winnie is a great asset to the company, and might contribute to continue business with me and my family in the future.