Reviews
I like AI appointment scheduler; prompt receipt of car, excellent explanation throughout, offer to drive to restaurant
I like AI appointment scheduler; prompt receipt of car, excellent explanation throughout, offer to drive to restaurant
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review of Colonial Subaru of Danbury! We love to hear that our team made your visit seamless, from the appointment scheduling to the ride to the restaurant. We hope to see you next time!
Colonial Subaru refused warranty sensor recalibration after windshield replacement, causing constant headaches and wasting time.
Colonial Subaru refused warranty sensor recalibration after windshield replacement, causing constant headaches and wasting time.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Austin, thank you for reaching out. As you now know, sensor calibration should be part of your windshield insurance claim and performed at the windshield replacement company you went to. I'm proud of my team's patience.
Khavy is wonderful! He is professional and knowledgeable, and made our car buying experience a breeze.
Khavy is wonderful! He is professional and knowledgeable, and made our car buying experience a breeze.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're lucky to have Khavy on our team! It's fantastic to hear you had a pleasant and stress-free experience. Your business is greatly appreciated by all of us at Colonial Subaru of Danbury! See you next time, Amanda!
Khavy is the best! He made our car buying experience so easy and seamless. I can’t recommend him enough!
Khavy is the best! He made our car buying experience so easy and seamless. I can’t recommend him enough!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Phillip! We’ll be sure to pass along your praise to Khavy. Congrats on your car purchase from the Colonial Subaru of Danbury team!
Colonial Subaru helped get me into my dream car. From sales to finance to driving out of the lot I felt cared for supported and gently guided the entire process. The staff was kind and patient about me making a decision. They followed up and communicated super clear about their deals and helping me understand what my options were. I am grateful to Rob, Q and Jim for making my experience in buying the first new car in a long time a pleasant one.
Colonial Subaru helped get me into my dream car. From sales to finance to driving out of the lot I felt cared for supported and gently guided the entire process. The staff was kind and patient about me making a decision. They followed up and communicated super clear about their deals and helping me understand what my options were. I am grateful to Rob, Q and Jim for making my experience in buying the first new car in a long time a pleasant one.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new dream car! We're so glad the Colonial Subaru of Danbury team made your experience so smooth and enjoyable. We’ll be sure to pass your kind words along to Rob, Q, and Jim. Drive safely!
Rob at Colonial Subaru patiently waited until I eventually made my mind up and bought a 2026 Crosstrek. We had talked earlier this year where he presented the options in the range I was looking at. As a first time buyer of a new car, I was more than a little hesitant, but Rob and the team at Colonial Subaru helped me get a clear picture of what I was getting into, without trying to force my hand or decision. Thank you Rob, Q and the rest of the team!
Rob at Colonial Subaru patiently waited until I eventually made my mind up and bought a 2026 Crosstrek. We had talked earlier this year where he presented the options in the range I was looking at. As a first time buyer of a new car, I was more than a little hesitant, but Rob and the team at Colonial Subaru helped me get a clear picture of what I was getting into, without trying to force my hand or decision. Thank you Rob, Q and the rest of the team!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Benjamin, congratulations on your 2026 Subaru Crosstrek! We’re glad our team could assist you comfortably. Thank you for choosing Colonial Subaru of Danbury! Safe travels!
Easy intro to service, all inside, I was provided a loaner vehicle, which did not take a lot of time, I was called when my car was ready and when I picked it up it took no time at all.
Easy intro to service, all inside, I was provided a loaner vehicle, which did not take a lot of time, I was called when my car was ready and when I picked it up it took no time at all.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, Harry! We're pleased to know your service experience was seamless from start to finish. We hope to see you at Colonial Subaru of Danbury again! Safe travels!
After a very stressful situation that left us needing cars quickly, Khavy was amazing. He made the entire process seamless and stress-free. We’ll definitely return to Colonial Subaru and work with Khavy again when it’s time for our youngest to get a car.
After a very stressful situation that left us needing cars quickly, Khavy was amazing. He made the entire process seamless and stress-free. We’ll definitely return to Colonial Subaru and work with Khavy again when it’s time for our youngest to get a car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Cheryl, we're delighted to hear that Khavy made the process seamless and stress-free during a difficult time. We truly appreciate your trust in us and look forward to helping your family again at Colonial Subaru of Danbury. Take care!
It was a pleasure working with Khavy. He is soft spoken and low key. Khavy was very thorough in asking questions to best help select which model of car would meet my needs. He took his time explaining how the various features of the car worked. Khavy did this for both the Forester & Outback. He is also very thoughtful. I walk with a cane and Khavy didn’t run ahead of me through the showroom to get outside to the cars. He was considerate of the fact that I move slowly. I would highly recommend Khavy to anyone looking to purchase a Subaru.
It was a pleasure working with Khavy. He is soft spoken and low key. Khavy was very thorough in asking questions to best help select which model of car would meet my needs. He took his time explaining how the various features of the car worked. Khavy did this for both the Forester & Outback. He is also very thoughtful. I walk with a cane and Khavy didn’t run ahead of me through the showroom to get outside to the cars. He was considerate of the fact that I move slowly. I would highly recommend Khavy to anyone looking to purchase a Subaru.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Sheri, thank you for sharing your experience with Khavy! We're pleased to hear his thorough and considerate approach made your car selection process a pleasant one. We hope to see you again at Colonial Subaru of Danbury. Enjoy the ride!
Working with Rob was a pleasant experience. He was responsive, professional, personable and helpful concerning the transition of purchasing my new Forester and trading in my older Outback. I have been the happy owner of four Subarus and have always had exceptional customer service from Colonial. Rob is a perfect example of a quality team member which is why I keep coming back to Colonial Subaru
Working with Rob was a pleasant experience. He was responsive, professional, personable and helpful concerning the transition of purchasing my new Forester and trading in my older Outback. I have been the happy owner of four Subarus and have always had exceptional customer service from Colonial. Rob is a perfect example of a quality team member which is why I keep coming back to Colonial Subaru
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your experience! We’re grateful to have Rob and the team here, and we are excited to have earned your repeat business. Enjoy your new Forester! -Colonial Subaru of Danbury