Reviews
My 7:30am oil change and tire rotation appointment took over 5 hours to complete when I was told it would be an hour and a half. I told the service provider that I would need to pick up the car shortly after noon in order to get back to work and he said it should be done by then. I received no updates or calls back when I was trying to check the status. When I arrived at the dealership at 12:15, the service provider said the car was not done. It is unclear to me why an early morning, relatively short appointment, was not finished by the time I needed to pick up my car.
My 7:30am oil change and tire rotation appointment took over 5 hours to complete when I was told it would be an hour and a half. I told the service provider that I would need to pick up the car shortly after noon in order to get back to work and he said it should be done by then. I received no updates or calls back when I was trying to check the status. When I arrived at the dealership at 12:15, the service provider said the car was not done. It is unclear to me why an early morning, relatively short appointment, was not finished by the time I needed to pick up my car.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We sincerely apologize for any frustration or inconvenience caused by this experience. Please contact me directly so we can make this right. Thank you for bringing this to my attention. -Corey Henderson - General Manager - (203) 744-8383
Colonial dealership, Danbury Connecticut. Everybody was very nice very personable our salesman. Rob was very nice not pushy. I don’t like pushy salesman. He was very good and he knew exactly what we wanted and we got the car that we dreamed of.. And it was in our price range. Thank you.
Colonial dealership, Danbury Connecticut. Everybody was very nice very personable our salesman. Rob was very nice not pushy. I don’t like pushy salesman. He was very good and he knew exactly what we wanted and we got the car that we dreamed of.. And it was in our price range. Thank you.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Lee, we're glad Rob and the team helped you find your dream car at Colonial Subaru of Danbury. Thank you for sharing your positive experience! Safe travels!
Bought two cars from Colonial and had great and smooth experience.Anytime service was needed, service advisor Montana Silva took care of it with expertise and professionalism. Would recommend Colonial to anyone interested in a Subaru
Bought two cars from Colonial and had great and smooth experience.Anytime service was needed, service advisor Montana Silva took care of it with expertise and professionalism. Would recommend Colonial to anyone interested in a Subaru
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and kind words for Montana and our team! We hope you are enjoying your new rides, and we hope we can help with any of your future auto needs at Colonial Subaru of Danbury!
Great experience, quick and easy deal with a great price. Sales and finance team were A+.
Great experience, quick and easy deal with a great price. Sales and finance team were A+.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Petersen! Thank you for leaving us this five-star review and kind words about our sales team at Colonial Subaru of Danbury! We'll see you next time!
One of the best dealers in Danbury according to my first experience. Better hospitality and explanation. Quick process.
One of the best dealers in Danbury according to my first experience. Better hospitality and explanation. Quick process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Youssef, thanks for the wonderful review! We're so happy to hear that your experience at Colonial Subaru of Danbury was quick and smooth. Take care and enjoy your new ride!
Rob was efficient and transparent in finding exactly the Crosstrek model we were looking for. Our car, which had to be transferred from port due to limited availability of the package we were looking for, was delivered for us on exactly the date Rob predicted. Pricing was fair and paperwork exceptionally easy. We could not be more pleased with Rob’s communications throughout the process. He made it exceptionally easy and positive for us.
Rob was efficient and transparent in finding exactly the Crosstrek model we were looking for. Our car, which had to be transferred from port due to limited availability of the package we were looking for, was delivered for us on exactly the date Rob predicted. Pricing was fair and paperwork exceptionally easy. We could not be more pleased with Rob’s communications throughout the process. He made it exceptionally easy and positive for us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled you had a seamless experience with Rob, from locating your Crosstrek to delivery. Thank you for choosing Colonial Subaru of Danbury and for sharing your kind words!
They got me a good deal and did the best to fit in my budget.
They got me a good deal and did the best to fit in my budget.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Cabralbeto!Thank you for leaving us this five-star review and kind words about our sales team at Colonial Subaru of Danbury! We'll see you next time!
I have been a loyal customer for several years, and I am always satisfied with their work! Ryan is an excellent service manager also, and he kept me fully informed on the status of my car! And thanks to the great mechanic who made my car super operable again!
I have been a loyal customer for several years, and I am always satisfied with their work! Ryan is an excellent service manager also, and he kept me fully informed on the status of my car! And thanks to the great mechanic who made my car super operable again!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jean, thank you for your continued trust and loyalty in the team at Colonial Subaru of Danbury. We're grateful to have you as a customer, and we'll be sure to pass along your appreciation to Ryan and the rest of our team! Have a great day!
They rush work only for it to be done wrong and charge you for your troubles. They even managed to damage my bumper while it was in their care. Not only that the “lifetime free oil change” I got with the car magically disappears every time I get my vehicle serviced.
They rush work only for it to be done wrong and charge you for your troubles. They even managed to damage my bumper while it was in their care. Not only that the “lifetime free oil change” I got with the car magically disappears every time I get my vehicle serviced.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to see the low rating. We strive for a five-star experience for our customers and regret if that wasn't the case this time. Please reach out at your earliest convenience to address this and find a resolution. Thank you, Corey Henderson - General Manager - (203) 744-8383
Responsive and flexible to my requests. Willing to start business over the phone. Would reccomend to any making a car purchase to consider doing business here.
Responsive and flexible to my requests. Willing to start business over the phone. Would reccomend to any making a car purchase to consider doing business here.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic feedback! We’re thrilled to hear our team was responsive and accommodating. We appreciate your recommendation and hope to see you again at Colonial Subaru of Danbury.