Colonial Subaru

I highly recommend Seth and Mario from Colonial Subaru Danbury, CT to anyone looking for a hassle-free car buying experience. Their dedication to customer satisfaction is evident, and we left the dealership feeling thrilled with our new car!

Been bringing my Subaru there ever since I bought it two years ago service is outstanding customer service is okay but I will be bringing my car back there most of the time it's a little more expensive but it's worth it thank you

I trust the opinion of this dealership. Art Azzarito in Service, makes the difference, always...I needed a part, and was so happy it was ready in no time. Corey Henderson, General Manager, thank you so much for always following up with me. Never enough Kudos to you both. I appreciate.

Customer Service at Subaru is the best..Art Azzarito in Service listened to what was going wrong with my car today, and corrected it.. I appreciate the kindness always, when I talk to you. Corey Henderson, the General Manager, always takes care of his clients, and also amazing to talk to. Kudos to you both for always listening, caring and taking care of business. You both make the difference, 100, that I appreciate so much. TY, 2u both..

Air conditioner on the blink. Went online and discovered a specific service bulletin -- the car has an issue with AC. Little did I know the service department at Colonial was turning that defect into a profit center. Sad. Will never return.

Outstanding service very friendly very helpful I will recommend anybody looking for a Subaru to go to Danbury like I said before the service is great you don't get that much anymore but you sure do there

Whenever I need an oil change or any other problems that come up, i always trust and value the opinion of Eric Frazao, service advisor, and always a great, customer service experience with you. Thank you so much. .You are the best‼

Recently I purchased a used car from this dealership and at delivery it was noticed the door lock did not work. The sales manager promised to fix. subsequently when dropping off the car to get repaired the General Manager stated that there was a balance due for registration. In response it was pointed out that the contract amount was paid and nothing in the contract indicated it was open to any further charges. I cannot recall when a customer had the ability to go back to a dealership and renegotiate the price after delivery and executed contract. at that time the GM said that they don't need to do the repair. (unbelievable) As a veteran and senior citizen, I am appalled at how I was treated since any amount is painful during these times (why I could only buy a used car) This dealership can certainty afford the $300 but I cannot. How these people acted is unacceptable and downright disgraceful. I can do the repair myself for a couple of dollars but needed others especially veterans and seniors to be aware of their practices of reneging on a verbal promise.

Took my 2019 Subaru Ascent in for an oil change and annual inspections yesterday. I want to highlight my interactions with Shantell, the receptionist in the service dept. She is the personification of the face of good customer service, making sure you're checked in quickly and efficiently, tracking your vehicle work progress and providing detailed summary of work results. She also suggested future short term maintenance needs (tires for winter, replace rear brake pads). She even helped me save some money with a service discount currently running...every little bit helps. I will be back. Kudos, Shantell!!!

In late May I purchased a 2022 Legacy Touring XT from Colonial. They were fair and receptive vis-a-vis the price and valued my trade in within market parameters. I particularly enjoyed working with Peter Paray, sales associate. He was accommodating and professional. A nice dealership which is highly recommended.