Reviews
This is the first time we have visited Colonial Subaru....
This is the first time we have visited Colonial Subaru. We started our communication via email. The service was amazing from the email to the operator to the salesperson and to the back office (Carlos). We purchased a Forester through Milton. Milton was knowledgeable, courteous, respectful and professional. We would use Milton and dealership again without a doubt. Milton and Colonial rock!
Lisa, Thanks for taking the time to leave us your great review! We couldn't be happier to hear that your Forester purchase with Carlos was able to earn us five stars! We appreciate you choosing Colonial Subaru of Danbury!
Dan Holuba was an excellent sales representative. As we...
Dan Holuba was an excellent sales representative. As we were looking to trade in our 5 yr old Crosstrek, Dan explained the 2021 upgrades with no pressure to purchase. After test driving the new Crosstrek, we were sold. The rest of the process went smoothly thanks to Dan. We appreciate all the time Dan spent with us and his thorough knowledge of Subaru.
We are so happy that Dan could do such a great job for you! We are lucky to have him on the Colonial Subaru of Danbury team. Enjoy your new Crosstrek!
We are so grateful to Fred Artman! Fred was over-the-top...
We are so grateful to Fred Artman! Fred was over-the-top generous with his time and knowledge—and we didn’t even buy a car from him! He helped us sort through pre-owned options and told us exactly what questions to ask about specific vehicles. We bought a car elsewhere THIS TIME but will turn to Colonial Subaru & Fred first, next. Many thanks--we're impressed.
This review has made our day! Thank you so much for taking the time to leave us your review and rating! It's so wonderful to hear Fred provided exceptional care to you and helped you into a car you love! - Colonial Subaru of Danbury
Honest dealership that will not pressure you. I purchased...
Honest dealership that will not pressure you. I purchased a 2018 CPO Crosstrek and had a pleasant experience throughout the process. Drove all the way from NYC to this dealer because of the great selection, arrived a bit late, and despite the dealer closing early that day the staff stayed late to make sure I could drive the car home the same day. Alan and Carlos were very helpful, I highly recommend Colonial Subaru.
Travis, We're so pleased to hear how well our team came together to provide a five-star experience to you! We're so grateful for your feedback and compliments! We'll be sure to share your review with Alan and Carlos so they know they've made a great impression on you, and we hope you love your 2018 Crosstrek! Thanks for choosing Colonial Subaru of Danbury!
It was time to let go of our wonderful 17 year old truck....
It was time to let go of our wonderful 17 year old truck. Very hard to do. We also have a 2004 Subaru Legacy and it is still going strong. To replace the truck we decide to buy another SUV, a Subaru Forester. Ciliana "Lillly" Genao, Sales and Kayla Pierpaoli, Finanace Manager and Amal, Instructor and Service Department gave wonderful support and instruction. They took the stress out of learning new advanced technology. We were extremely satisfied with the 2004 Subaru and will enjoy this new experience, new technology and long long trips exploring this wonderful country in the Forester..
We're sorry to hear you had to let go of your 17-year-old truck, but we're happy our team could help you make it a little easier. While there's no replacing it, especially with so many fond memories attached to it, we know the Forester is a great pick. Thank you, Lucy and Peter, for your great review. We'll pass along your compliments to Lilly, Kayla, and Amal. Take care! - Colonial Subaru of Danbury
THEY ARE AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
They always make sure their clients are taken care of. They go out of their way to help all their buyers and clients. Highly recommend them
Thank you so much, Laurie! Your kind comments mean so much to the whole team at Colonial Subaru of Danbury!
Very helpful. Easy transaction. Great honest people....
Very helpful. Easy transaction. Great honest people. Dan Holuba was a very helpful and professional sales representative. The sales manager and all the employees we great
We’re glad we could deliver a 5-star experience! Thanks for choosing Colonial Subaru of Danbury!
My 12 year old Forester blew its transmission and I was...
My 12 year old Forester blew its transmission and I was suddenly in the market for a new car. I went to Colonial Subaru and every single aspect of my car buying experience was absolutely 5 star. My salesman, Ron Schneider, was incredibly knowledgeable about the cars I was looking at, including the competitors, and immediately pointed me towards the Forester I wanted. No sales pressure, just an incredible resource for knowledge. Financing and the service department were equally fantastic. It was a great car buying experience and I love my new Forester. My family and I have been buying our cars from Colonial for many years, and we will keep doing so with incredible service like this.
It was our pleasure to help you get into a new, more reliable Forrester! We appreciate you sharing your experience with Ron, he is such an important part of the Colonial Subaru of Danbury team! Thanks again and take care!
be careful
everything went well until i got home and saw that they snuck an extra 200 dollar “optional” charge for anti theft window etching. they never mentioned it to me and when i told jim on the phone that i did the math (and rounded up) and had higher numbers, he still never mentioned the extra charge. if you’ve bought a car from here, make sure you check the paper work you signed for an optional 199.00 charge, i was clearly ripped off you may have been too.
Thank you for the feedback, John. We will be addressing these comments with our team so that we can work on improving the communication we provide to our customers moving forward. If you'd like to discuss this further, please feel free to contact me directly. Thanks, Corey Henderson - General Manager - (203) 744-8383
Must ReadBeware of Wolves in sheep's clothingNothing...
Must Read Beware of Wolves in sheep's clothing Nothing but blatant lies spend all of their days Pulling wool over your eyes I had brought my vehicle over to them to have my short block and an engine reseal then when I picked up my vehicle I found that my vehicle short block was not replaced. When I brought it to the service mangers attention was told that there was nothing wrong with the block and I didn't have to replace it so I gave them the benefit of the doubt of course was my only option at the time then long behold 4 months later my oil light came on I then brought it to them and they said that they did an engine flush and replaced the pcv valve another part that I had asked for them to replace and to come back in a 1000 miles so I brought it back to them once I have reached that mile mark and was told by the adviser that I am consuming oil and need a block to stop the issue I then went to the mangers office to show him the email where I had requested to have the block replaced and offered to pay for the block as long as they can help me with the install the manger seemed like he was willing to help. Then later that day he called me and told me that he will do it for 3600 plus tax he was going to send the heads out to get checked and that he was going to cover the labor now the original quote that the advisor gave me was for the block and reseal is $1700 labor & $3284.16 parts for a total of $4984.16 so why am I paying 3600 when I already paid 2635.28 after tax. So I then call Subaru of America for help explained to them the situation and they were willing to help me with the cost of the repair. I then called the dealership to schedule the appointment then I received a call from the manger and he was telling me that the cost for the repair was 4200 and with the assistance that Subaru was giving me that it will come out to be 3600 again back to the original price he then claims that the price given to me was with the goodwill that Subaru gave me now if you have been reading this closely you would see that I didn't call Subaru until after they gave me the quote of 3600 so that is lie from the mangers mouth I then did so out reach and was able to find the block at another Subaru dealer for a lower price and asked if they can match or if I can bring the part with a Subaru invoice showing it came from an authorize dealer he then said no to me bringing the part and no to matching the price. I then called another Subaru dealer and they was able to match the price and also cut the labor as well as getting the head checked and overhauled all for lower then what he was offering me and telling me that he was giving me a deal on it. So that being said I have went with the other location who have been nothing more then helpful and understanding and was will to lose some money for a mistake that was not there fault that being said please be aware going to this location they will tell you that they are doing the best to help you but it only takes one phone call to another location to call them out on there lies
Thank you for reaching out. If you could please contact me directly so we can discuss this in greater detail, it would be much appreciated. Thanks, Corey Henderson - General Manager - (203) 744-8383