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Findlay Toyota Flagstaff

(128 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–7:00pm 7:30am–6:00pm
Saturday 8:00am–7:00pm 7:30am–6:00pm
Sunday Closed Closed

Reviews

(128 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Findlay Toyota Flagstaff from DealerRater.

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Kyle C.

Kyle C. did a great job helping us with our new truck purchase. He went to bat for us and the whole dealership made sure we were well taken care of. Would highly recommend Findlay Toyota of Flagstaff and Kyle C!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I recently bought a 2025 Toyota Tundra i-FORCE MAX TRD

I recently bought a 2025 Toyota Tundra i-FORCE MAX TRD 4x4 with the 6.5-foot bed from Findlay Toyota in Flagstaff, and the experience was top-notch—just like it’s been the last two times. This is actually my third vehicle purchase from Findlay Toyota of Flagstaff, and once again, they didn’t disappoint. Kyle, my sales guy, was patient, professional, and genuinely helpful throughout the process. Both Matts and Matt were also a pleasure to work with—respectful, professional, and stand-up guys who followed through on every promise, even from behind the big desk. They also gave me fair market value on my trade-in, which sealed the deal. Solid truck, solid team—highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful no pressure dealership.

Wonderful no pressure dealership. Our salesperson Kyle Confer was the Best we have ever worked with, he is So knowledgeable and helpful and went above and beyond to make our new car perfect for us. Highly recommend Findlay Toyota in Flagstaff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I took my 17 tundra in for a TSB related to fuel pump.

I took my 17 tundra in for a TSB related to fuel pump. They repaired that but when I got the truck back it would not accept fuel. Even though they dropped the gas tank they said the anti fuel spill check valve went bad. Fix is a $2940, which includes a new fuel tank. The techs sabotaged valve in my opinion! Wanted this out there to address their underhanded practices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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H.Reyes overall good service and willing to help!!

H.Reyes overall good service and willing to help!! Positive energy and caring services!!! Good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very nice dealership helped my friend get a new Toyota

Very nice dealership helped my friend get a new Toyota Rav 4 good service and we were out quick

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I've been driving Mercedes for last 55 years.

I've been driving Mercedes for last 55 years. Upon recommendations of some friends, I did some research on the 2025 Toyota RAV4 Hybrid. I test drove one at Findlay Toyota, Flagstaff, AZ, I liked it so much, I ordered one on the spot. This model is a hot seller and is in high demand. With the help of Hegon Reyes of the sales team, I have the car of my choice delivered to my house within a few days. Hegon is very professional and courteous. He home delivered the new car the next morning after it was delivered to Findlay's parking lot. The management office clerks are excellent in paper work for title application, registration and explaining the maintenance service programs. The service department is well staffed and professional. I have something extra from this dealer: a life time free car wash for my car. I trust this car will give me lots of fun and many years of good use.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Don’t waste your time here

I called Findlay Toyota to schedule a basic oil change. At that time I was quoted a price of $91.95. I arrived at the dealership and was told the price was $129.00. This bait and switch business doesn’t work for me. I finally got the price down to the agreed amount. When the job was complete I went and paid the cashier. Upon departure the bill still seemed high and I looked at the itemized bill. Big surprise here they’re tacked on $5.26 for “supplies.” $160.00/hour and they ding me for a piece of paper to wipe off the dipstick? I called the dealership to discuss this and was sent to voicemail. Between the bait and switch and an added charge on the way out the door I’ll have to say this was a totally unsatisfactory experience. Edit - I’m going to add to an already bad review. Part of the oil change program I paid for included tire rotation. I arrive home and see one of my hubcaps is missing. Evidently they didn’t take the time to check their work and it fell off on the way home. Think twice before spending your money here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Love my RAV4

It’s a pleasure to recommend Oran Payne at Findlay Toyota! He was professional, informative, very helpful, and not pushy. He truly understands what a VIP experience should be!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review and feedback for Oran! We appreciate your business! Pennie Grady Customer Relations Manager pgrady@findlayauto.com 928-527-7337

Due diligence pays off

Hello all. I am in my mid 50’s and have bought multiple used and new vehicles for myself and my kids. I live in Flagstaff but travel down the hill to Phx for business every week. So I had choices when I bought my Tacoma. Those big Phx dealers have “Market Adjustment “ and “Desert Packages “ that are mandatory adds..to be honest so do some of the Flag dealers. Not Findlay!! My sales person,Vlad, was terrific and patient through the ordering process and long wait build process. My finance guy, Will, was amazing also. I don’t generally buy warranties but even Toyota quality can fail and I am on a budget. I had a great experience. For the record, my last two Toyota purchases, 2003 4Runner, my sons current ride and a 1996 T100 still in my driveway at 213k miles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Joseph for the great review. We sure do appreciate you bringing your business to Findlay Toyota Flagstaff! Pennie Grady Customer Relations Manager pgrady@findlayauto.com 928-527-7337