Reviews
Sales lady don't know how to do her job .
Sales lady don't know how to do her job . Had to go back 3 times to get thinks right .The sale staff when I went back the 3rd time was great and the lady from the office was awsome.Need to train sales lady how to do her job right the 1st time not a good way to make a 1st impression.
Sales lady don't know how to do her job .
Sales lady don't know how to do her job . Had to go back 3 times to get thinks right .The sale staff when I went back the 3rd time was great and the lady from the office was awsome.Need to train sales lady how to do her job right the 1st time not a good way to make a 1st impression.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Initially we had a great experience in September 2023
Initially we had a great experience in September 2023 when looking to buy a Highlander. We worked with James Hartman and Jamie Parker. After finding the car that we liked and making a decision everything changed and the experience was terrible. They lost paperwork and called the morning we were supposed to pick it up saying the title wasn’t yet in (never mentioned this previously) and we had to wait days before hearing from someone and picking it up. We were directed to talk with multiple people who didn’t have any idea about our purchase and always had to wait for call backs. We finally went up to sign paperwork and pick the vehicle up. The staff were nice (not those we had worked with the night of picking out the vehicle) and after we signed all the paperwork we walked out and were handed a key. I asked for the second set and the gentleman said he didn’t think there was one (never mentioned this when signing paperwork) and I asked for a second set to be made. He said the previous owner may have the set and he would reach out to him and then went inside to see if a second set could be made if the owner didn’t have the other key. He walked back out and said “yes we can do that for you” and would send it to our local Toyota dealership to pick up because we were so far away. Fast forward to multiple phone calls to the sales department from September with no one calling me back or following up with me about this second set. We talked with Jim today and he was extremely rude on the phone. He told us that even though he was the sales associate he wasn’t around and they “don’t just give out second keys”. He said that the person we worked with had been fired and there was no way to contact him and because we have no documentation that they would not be covering a second key. I asked to speak with a manager and he said he would give me a call back and talk with a manager. He talked with a manager named Clint and when Jim got back on the phone with me he said statements such as “we have nothing to do with this and you have no documentation”. I asked to speak with the manager and he would not transfer me and said that someone could give me a call back. After asking multiple times to talk with the manager because no one ever calls back (since September!) he stated “no one probably calls you back because no one wants to deal with it”. He encouraged me to call back tomorrow to speak to a different manager and when I asked again to speak with someone today he said “he cannot do anything for you and will not speak with you” and proceeded to hang up the phone. So here we are months later with no call backs and clearly not one person from Fox Toyota is taking responsibility for this issue. I will continue to reach out to talk with a manager or higher supervisor to have this resolved but wanted to warn others of Jim’s unprofessionalism, rudeness, and overall lack of caring.
Initially we had a great experience in September 2023
Initially we had a great experience in September 2023 when looking to buy a Highlander. We worked with James Hartman and Jamie Parker. After finding the car that we liked and making a decision everything changed and the experience was terrible. They lost paperwork and called the morning we were supposed to pick it up saying the title wasn’t yet in (never mentioned this previously) and we had to wait days before hearing from someone and picking it up. We were directed to talk with multiple people who didn’t have any idea about our purchase and always had to wait for call backs. We finally went up to sign paperwork and pick the vehicle up. The staff were nice (not those we had worked with the night of picking out the vehicle) and after we signed all the paperwork we walked out and were handed a key. I asked for the second set and the gentleman said he didn’t think there was one (never mentioned this when signing paperwork) and I asked for a second set to be made. He said the previous owner may have the set and he would reach out to him and then went inside to see if a second set could be made if the owner didn’t have the other key. He walked back out and said “yes we can do that for you” and would send it to our local Toyota dealership to pick up because we were so far away. Fast forward to multiple phone calls to the sales department from September with no one calling me back or following up with me about this second set. We talked with Jim today and he was extremely rude on the phone. He told us that even though he was the sales associate he wasn’t around and they “don’t just give out second keys”. He said that the person we worked with had been fired and there was no way to contact him and because we have no documentation that they would not be covering a second key. I asked to speak with a manager and he said he would give me a call back and talk with a manager. He talked with a manager named Clint and when Jim got back on the phone with me he said statements such as “we have nothing to do with this and you have no documentation”. I asked to speak with the manager and he would not transfer me and said that someone could give me a call back. After asking multiple times to talk with the manager because no one ever calls back (since September!) he stated “no one probably calls you back because no one wants to deal with it”. He encouraged me to call back tomorrow to speak to a different manager and when I asked again to speak with someone today he said “he cannot do anything for you and will not speak with you” and proceeded to hang up the phone. So here we are months later with no call backs and clearly not one person from Fox Toyota is taking responsibility for this issue. I will continue to reach out to talk with a manager or higher supervisor to have this resolved but wanted to warn others of Jim’s unprofessionalism, rudeness, and overall lack of caring.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great car buying experience
I had purchased a Toyota from this dealership years ago so I had no qualms about going back to them. Sales associate Kelin was very kind and very helpful. They listened to my vehicle needs and I ended up getting a three-year old Subaru in excellent condition. I highly recommend working with the Fox Toyota Subaru dealership.
Great car buying experience
I had purchased a Toyota from this dealership years ago so I had no qualms about going back to them. Sales associate Kelin was very kind and very helpful. They listened to my vehicle needs and I ended up getting a three-year old Subaru in excellent condition. I highly recommend working with the Fox Toyota Subaru dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent experience
I found a listing online, and followed up with the dealership. Their internet assistant, Christy, was very helpful. Sales associate Zach was AWESOME! Mike in F & I was great as well. I am thoroughly pleased with the entire process and how smoothly it went! I highly recommend Zach to assist one in their car purchase - he was honest and went the extra mile to make sure everything was in order. If you’re a bit further away from the dealership - well worth the travels!
Excellent experience
I found a listing online, and followed up with the dealership. Their internet assistant, Christy, was very helpful. Sales associate Zach was AWESOME! Mike in F & I was great as well. I am thoroughly pleased with the entire process and how smoothly it went! I highly recommend Zach to assist one in their car purchase - he was honest and went the extra mile to make sure everything was in order. If you’re a bit further away from the dealership - well worth the travels!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Love this place!
I've never been crazy about a dealership, but I'm a huge fan of this one. A mechanic here was able to find a problem several other shops could not. He continues to take great care of my car. I can't say enough about the professionalism of the staff at the service desk. They're accurate, thorough and compassionate. Thank you!
Love this place!
I've never been crazy about a dealership, but I'm a huge fan of this one. A mechanic here was able to find a problem several other shops could not. He continues to take great care of my car. I can't say enough about the professionalism of the staff at the service desk. They're accurate, thorough and compassionate. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fox Auburn Auto Group is the best!!!
Fox Toyota Subaru has the nicest people and they are so easy to schedule appointments with. Service is done very well. By far the best in CNY!!
Fox Auburn Auto Group is the best!!!
Fox Toyota Subaru has the nicest people and they are so easy to schedule appointments with. Service is done very well. By far the best in CNY!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
A VEHICLE WORTH WAITING FOR
I could not be happier with the purchase of my RAV4 prime XSE plug in Hybrid. Matt Gascon could not have done a better job. It was fast, clean. pleasant & every detail done to a T! Thank you you Matt for a job well done!!! Glenn
A VEHICLE WORTH WAITING FOR
I could not be happier with the purchase of my RAV4 prime XSE plug in Hybrid. Matt Gascon could not have done a better job. It was fast, clean. pleasant & every detail done to a T! Thank you you Matt for a job well done!!! Glenn
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Autodelership!
Have leased 4 RAV’s from FOX in Auburn. Service is always fine here too. No complaints. Everyone is very kind & knowledgeable. Fast service too. Highly recommend.
Best Autodelership!
Have leased 4 RAV’s from FOX in Auburn. Service is always fine here too. No complaints. Everyone is very kind & knowledgeable. Fast service too. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Recall disappointing
Had an appointment because of a recall on my Toyota RAV4 the appointment was made a couple weeks ago and I show up today and everybody was friendly and courteous my first time being a customer there and I am there for about an hour and 15 minutes in the waiting room (after an hour drive there) and the gentleman comes out and then tells me that they don’t have my part that it got shipped somehow to the wrong dealership and they will have a new part tomorrow but they don’t have any appointments until the 12th I was very disappointed. And I also was told my car was in certain row and it wasn’t it actually was right where I parked it in the service lane, the only one left that they were never be able to bring in to work on.
Recall disappointing
Had an appointment because of a recall on my Toyota RAV4 the appointment was made a couple weeks ago and I show up today and everybody was friendly and courteous my first time being a customer there and I am there for about an hour and 15 minutes in the waiting room (after an hour drive there) and the gentleman comes out and then tells me that they don’t have my part that it got shipped somehow to the wrong dealership and they will have a new part tomorrow but they don’t have any appointments until the 12th I was very disappointed. And I also was told my car was in certain row and it wasn’t it actually was right where I parked it in the service lane, the only one left that they were never be able to bring in to work on.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service department
Great salesman but your service department isn’t the greatest had my truck in there three times for my front and shaking while putting on the brakes fourth time to get a front tire changed because the tire was defective they put the new tire on when I bought the truck then they charged me for the tire which I think I didn’t have to because they put it on in the first place
Service department
Great salesman but your service department isn’t the greatest had my truck in there three times for my front and shaking while putting on the brakes fourth time to get a front tire changed because the tire was defective they put the new tire on when I bought the truck then they charged me for the tire which I think I didn’t have to because they put it on in the first place
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase