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Fox Toyota Subaru

(341 reviews)
Visit Fox Toyota Subaru
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 8:30am–7:00pm 8:00am–5:30pm
Tuesday 8:30am–7:00pm 8:00am–5:30pm
Wednesday 8:30am–7:00pm 8:00am–5:30pm
Thursday 8:30am–7:00pm 8:00am–5:30pm
Friday 8:30am–6:00pm 8:00am–5:30pm
Saturday 8:30am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
New (888) 304-5746 (888) 304-5746
Used (888) 304-3859 (888) 304-3859
Service (866) 640-7826 (866) 640-7826

Inventory

See all 156 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2008.
Welcome to Fox Toyota Subaru, your trusted Toyota and Subaru dealership in the heart of Auburn, NY. As a proud member of the Auburn Auto Group, as well as our picturesque lakeside community, we've been serving the automotive needs of Auburn residents and the surrounding areas for decades. We have an enduring commitment to providing top-tier customer service. Just as our city boasts a storied past, Fox Toyota Subaru carries on the legacy of legendary vehicles that stand the test of time. At Fox Toyota Subaru, we believe in more than just selling vehicles; we believe in creating and fostering relationships.
We'll Make the Deal that YOU Want to Make!

Service center

Phone number (866) 640-7826

Service hours

Monday
8:00am–5:30pm
Tuesday
8:00am–5:30pm
Wednesday
8:00am–5:30pm
Thursday
8:00am–5:30pm
Friday
8:00am–5:30pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

(341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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They got my car in on time and finished in about 45

They got my car in on time and finished in about 45 min. -sooner than I thought it would take. Staff was very friendly as well. A video was sent to me that showed brake/tire wear and both in excellent shape. I had never seen this ( a video)done by a dealer before --great idea.

They got my car in on time and finished in about 45

They got my car in on time and finished in about 45 min. -sooner than I thought it would take. Staff was very friendly as well. A video was sent to me that showed brake/tire wear and both in excellent shape. I had never seen this ( a video)done by a dealer before --great idea.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I had an excellent experience at the Subaru dealership,

I had an excellent experience at the Subaru dealership, and I can't recommend them enough! From the moment I walked in, I was greeted warmly by Clint, who immediately made me feel welcome and at ease. He was very knowledgeable about the vehicles and patiently walked me through all the options, answering every question I had without any pressure. Zach was also a great help during the process. He handled the paperwork quickly and efficiently, making the entire purchase seamless and stress-free. Both Clint and Zach went above and beyond to ensure I was getting the best deal and was satisfied with my decision. Overall, the team at this Subaru dealership made the car-buying experience enjoyable. They were professional, friendly, and genuinely cared about helping me find the right car. If you're in the market for a Subaru, I highly recommend reaching out to Clint and Zach — they truly make the difference!

I had an excellent experience at the Subaru dealership,

I had an excellent experience at the Subaru dealership, and I can't recommend them enough! From the moment I walked in, I was greeted warmly by Clint, who immediately made me feel welcome and at ease. He was very knowledgeable about the vehicles and patiently walked me through all the options, answering every question I had without any pressure. Zach was also a great help during the process. He handled the paperwork quickly and efficiently, making the entire purchase seamless and stress-free. Both Clint and Zach went above and beyond to ensure I was getting the best deal and was satisfied with my decision. Overall, the team at this Subaru dealership made the car-buying experience enjoyable. They were professional, friendly, and genuinely cared about helping me find the right car. If you're in the market for a Subaru, I highly recommend reaching out to Clint and Zach — they truly make the difference!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I enjoyed my experience working with the team they have

I enjoyed my experience working with the team they have there. They did an excellent job!

I enjoyed my experience working with the team they have

I enjoyed my experience working with the team they have there. They did an excellent job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Always have a good experience with Fox Subaru.

Always have a good experience with Fox Subaru. Scott is very professional at his job.

Always have a good experience with Fox Subaru.

Always have a good experience with Fox Subaru. Scott is very professional at his job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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They were courtesy , not pushy , considerate and gave us

They were courtesy , not pushy , considerate and gave us a good deal as well as guiding us through the transaction.

They were courtesy , not pushy , considerate and gave us

They were courtesy , not pushy , considerate and gave us a good deal as well as guiding us through the transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Sales lady don't know how to do her job .

Sales lady don't know how to do her job . Had to go back 3 times to get thinks right .The sale staff when I went back the 3rd time was great and the lady from the office was awsome.Need to train sales lady how to do her job right the 1st time not a good way to make a 1st impression.

Sales lady don't know how to do her job .

Sales lady don't know how to do her job . Had to go back 3 times to get thinks right .The sale staff when I went back the 3rd time was great and the lady from the office was awsome.Need to train sales lady how to do her job right the 1st time not a good way to make a 1st impression.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The salesman and the manager and service bent over

The salesman and the manager and service bent over backwards to make my car buying a good experience. I am so happy with my new car.

The salesman and the manager and service bent over

The salesman and the manager and service bent over backwards to make my car buying a good experience. I am so happy with my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Initially we had a great experience in September 2023

Initially we had a great experience in September 2023 when looking to buy a Highlander. We worked with James Hartman and Jamie Parker. After finding the car that we liked and making a decision everything changed and the experience was terrible. They lost paperwork and called the morning we were supposed to pick it up saying the title wasn’t yet in (never mentioned this previously) and we had to wait days before hearing from someone and picking it up. We were directed to talk with multiple people who didn’t have any idea about our purchase and always had to wait for call backs. We finally went up to sign paperwork and pick the vehicle up. The staff were nice (not those we had worked with the night of picking out the vehicle) and after we signed all the paperwork we walked out and were handed a key. I asked for the second set and the gentleman said he didn’t think there was one (never mentioned this when signing paperwork) and I asked for a second set to be made. He said the previous owner may have the set and he would reach out to him and then went inside to see if a second set could be made if the owner didn’t have the other key. He walked back out and said “yes we can do that for you” and would send it to our local Toyota dealership to pick up because we were so far away. Fast forward to multiple phone calls to the sales department from September with no one calling me back or following up with me about this second set. We talked with Jim today and he was extremely rude on the phone. He told us that even though he was the sales associate he wasn’t around and they “don’t just give out second keys”. He said that the person we worked with had been fired and there was no way to contact him and because we have no documentation that they would not be covering a second key. I asked to speak with a manager and he said he would give me a call back and talk with a manager. He talked with a manager named Clint and when Jim got back on the phone with me he said statements such as “we have nothing to do with this and you have no documentation”. I asked to speak with the manager and he would not transfer me and said that someone could give me a call back. After asking multiple times to talk with the manager because no one ever calls back (since September!) he stated “no one probably calls you back because no one wants to deal with it”. He encouraged me to call back tomorrow to speak to a different manager and when I asked again to speak with someone today he said “he cannot do anything for you and will not speak with you” and proceeded to hang up the phone. So here we are months later with no call backs and clearly not one person from Fox Toyota is taking responsibility for this issue. I will continue to reach out to talk with a manager or higher supervisor to have this resolved but wanted to warn others of Jim’s unprofessionalism, rudeness, and overall lack of caring.

Initially we had a great experience in September 2023

Initially we had a great experience in September 2023 when looking to buy a Highlander. We worked with James Hartman and Jamie Parker. After finding the car that we liked and making a decision everything changed and the experience was terrible. They lost paperwork and called the morning we were supposed to pick it up saying the title wasn’t yet in (never mentioned this previously) and we had to wait days before hearing from someone and picking it up. We were directed to talk with multiple people who didn’t have any idea about our purchase and always had to wait for call backs. We finally went up to sign paperwork and pick the vehicle up. The staff were nice (not those we had worked with the night of picking out the vehicle) and after we signed all the paperwork we walked out and were handed a key. I asked for the second set and the gentleman said he didn’t think there was one (never mentioned this when signing paperwork) and I asked for a second set to be made. He said the previous owner may have the set and he would reach out to him and then went inside to see if a second set could be made if the owner didn’t have the other key. He walked back out and said “yes we can do that for you” and would send it to our local Toyota dealership to pick up because we were so far away. Fast forward to multiple phone calls to the sales department from September with no one calling me back or following up with me about this second set. We talked with Jim today and he was extremely rude on the phone. He told us that even though he was the sales associate he wasn’t around and they “don’t just give out second keys”. He said that the person we worked with had been fired and there was no way to contact him and because we have no documentation that they would not be covering a second key. I asked to speak with a manager and he said he would give me a call back and talk with a manager. He talked with a manager named Clint and when Jim got back on the phone with me he said statements such as “we have nothing to do with this and you have no documentation”. I asked to speak with the manager and he would not transfer me and said that someone could give me a call back. After asking multiple times to talk with the manager because no one ever calls back (since September!) he stated “no one probably calls you back because no one wants to deal with it”. He encouraged me to call back tomorrow to speak to a different manager and when I asked again to speak with someone today he said “he cannot do anything for you and will not speak with you” and proceeded to hang up the phone. So here we are months later with no call backs and clearly not one person from Fox Toyota is taking responsibility for this issue. I will continue to reach out to talk with a manager or higher supervisor to have this resolved but wanted to warn others of Jim’s unprofessionalism, rudeness, and overall lack of caring.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Everyone I spoke with at this dealership was

Everyone I spoke with at this dealership was professional, friendly and knowledgeable and especially helpful with my new car purchase!!

Everyone I spoke with at this dealership was

Everyone I spoke with at this dealership was professional, friendly and knowledgeable and especially helpful with my new car purchase!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great car buying experience

I had purchased a Toyota from this dealership years ago so I had no qualms about going back to them. Sales associate Kelin was very kind and very helpful. They listened to my vehicle needs and I ended up getting a three-year old Subaru in excellent condition. I highly recommend working with the Fox Toyota Subaru dealership.

Great car buying experience

I had purchased a Toyota from this dealership years ago so I had no qualms about going back to them. Sales associate Kelin was very kind and very helpful. They listened to my vehicle needs and I ended up getting a three-year old Subaru in excellent condition. I highly recommend working with the Fox Toyota Subaru dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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