Hoffman Toyota

4.3
(1,081 reviews)
Visit Hoffman Toyota
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–6:00pm 7:00am–5:30pm
Saturday 8:30am–5:00pm 7:30am–3:30pm
Sunday Closed Closed

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New (866) 491-4162 (866) 491-4162
Used (866) 942-3227 (866) 942-3227
Service (844) 327-6643 (844) 327-6643

Inventory

See all 139 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since March 2019.
Here at Hoffman Toyota located in West Simsbury CT we are dedicated to making your purchasing experience both professional and transparent. With 4.7 stars on Google we're highly recommended by our customers. Come visit us on RT 44 on the Avon/Canton line and shop our extensive inventory of new and pre-owned vehicles where you're sure to find the perfect Toyota RAV4 Highlander or Tacoma to meet your needs. Our fully staffed service department including highly trained Toyota Master Techs are here for you after you drive off the lot to handle any maintenance or repairs you may need.
Driven By Trust

Service center

Phone number (844) 327-6643

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:30am–3:30pm
Sunday
Closed

Reviews

4.3
(1,081 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

My service wa great as always working with Alexandrea was

My service wa great as always working with Alexandrea was good thank you so much

5.0

My service wa great as always working with Alexandrea was

My service wa great as always working with Alexandrea was good thank you so much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We appreciate the kind feedback about Alexandrea and hope to see you again at Hoffman Toyota!

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1.0

I submitted interest on a listing on a vehicle in their

I submitted interest on a listing on a vehicle in their dealership website, this listing is available on third party sites as well. I recieve a text, even thought I stated in my inquiry they list the means by which communication with me which was email. I was advised that the vehucle was no longer available. The person which sent that was Dan Carboni. I called the dealership ssking for an explanation and asked why is a vehicle listed as available when in fact they know it isn't. If my company lists bad content its removed within hour. I get call back and they say the vehicle has a deposit and its their business pratice not remove listing while the vehicle is still on their lot, every appearance of bait and switch, they know the vehicle is not available and it is very easy to remove content. The other part of the switch, he mentions there are many vehicles in stock, I told him they have nothing comparable to a V8 Lexus sedan. the dealership needs to understand they can't display listings which they know are not available, a brick and mortar store doesn't convert easily into a website presence and attention to how customers want to be communicated with.

1.0

I submitted interest on a listing on a vehicle in their

I submitted interest on a listing on a vehicle in their dealership website, this listing is available on third party sites as well. I recieve a text, even thought I stated in my inquiry they list the means by which communication with me which was email. I was advised that the vehucle was no longer available. The person which sent that was Dan Carboni. I called the dealership ssking for an explanation and asked why is a vehicle listed as available when in fact they know it isn't. If my company lists bad content its removed within hour. I get call back and they say the vehicle has a deposit and its their business pratice not remove listing while the vehicle is still on their lot, every appearance of bait and switch, they know the vehicle is not available and it is very easy to remove content. The other part of the switch, he mentions there are many vehicles in stock, I told him they have nothing comparable to a V8 Lexus sedan. the dealership needs to understand they can't display listings which they know are not available, a brick and mortar store doesn't convert easily into a website presence and attention to how customers want to be communicated with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to read about your experience, and we appreciate you bringing this issue to our attention. We strive for transparency in all aspects of our business, including online listings. It's clear that there was a misunderstanding here and we apologize for any inconvenience caused by it. Your feedback will be used as an opportunity to improve how we manage these situations moving forward. I'd like to step in and address your comments directly. I will take a look for your information so we can discuss this further. Thank you, Luis Plaza - General Sales Manager - 860-658-3527

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5.0

Dave made us feel he was looking out for best interests;

Dave made us feel he was looking out for best interests; no unnecessary sales pressure & very knowledgeable about the cars. Staff was pleasant and made the sales process stress less.

5.0

Dave made us feel he was looking out for best interests;

Dave made us feel he was looking out for best interests; no unnecessary sales pressure & very knowledgeable about the cars. Staff was pleasant and made the sales process stress less.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that Dave and our team at Hoffman Toyota were able to provide a stress-free sales experience for you. We always aim to make sure our customers feel comfortable throughout the process. Thanks for your review!

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5.0

5 star service

Excellent service from Julio. No pressure sales just casual. It was all up to me to decide on the vehicle. Made the purchase quickly and smoothly.

5.0

5 star service

Excellent service from Julio. No pressure sales just casual. It was all up to me to decide on the vehicle. Made the purchase quickly and smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Joseph, we're glad to know Julio provided excellent service and made your experience at Hoffman Toyota smooth. Thanks for sharing!

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1.0

New car, Poor highway lane change steering resulted in

New car, Poor highway lane change steering resulted in needing 4 wheel alignment. =Warranty … But only right front toe addressed. I returned month later and willing pay for the wheels in the “yellow” be corrected. Advisor Nick said good idea to prevent tire wear. I Waited 3.5 hours due to previous serviced car had frozen adjusters. When mine was worked on they only corrected left front toe. But print out showed all wheels had excessive camber but none in “red” but some in “yellow”. No adjustments made to rear. I was willing to pay to have cambers corrected. Mike Fuhr refused to make any more adjustments. I suspect they got “behind” and pushed me off. And said its warranty still, due to left wheel front toe issue. Don't bring your car here for an alignment even with cash in hand. Half day wasted.Never go here again for anything.

1.0

New car, Poor highway lane change steering resulted in

New car, Poor highway lane change steering resulted in needing 4 wheel alignment. =Warranty … But only right front toe addressed. I returned month later and willing pay for the wheels in the “yellow” be corrected. Advisor Nick said good idea to prevent tire wear. I Waited 3.5 hours due to previous serviced car had frozen adjusters. When mine was worked on they only corrected left front toe. But print out showed all wheels had excessive camber but none in “red” but some in “yellow”. No adjustments made to rear. I was willing to pay to have cambers corrected. Mike Fuhr refused to make any more adjustments. I suspect they got “behind” and pushed me off. And said its warranty still, due to left wheel front toe issue. Don't bring your car here for an alignment even with cash in hand. Half day wasted.Never go here again for anything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear you are dissatisfied with your recent experience, however, it's not that we refuse to make the adjustments for you. We are not able to adjust the camber and cast on your vehicle based on the information from the factory. The adjustments that our trained staff made are now within factory specs. We recognized you waited for about 2 hours, which is why we attempted to help you and gave you a loaner for the extra wait time. Please feel free to reach out to me if you have any further questions regarding your concerns. Thank you, Paul Mandirola - Regional Service Manager Toyota and Honda - (860) 658-3570

Consumer response

for all wheels to be at negative camber is not proper. Doing regular "tire rotations" will do less to increase tire life. That is why I was WILLING to PAY to have the settings improved and Nick acknowledged this could be done. But then Nick says it's a warranty thing but it wasn't even on the "rack" and fudging the request wording on his ipad. But it seems Mike had him changing the tune to "it's withing specs", but in yellow. Yellow means something. It seems what I was told was changing due to the fact the service dept. was 3 hours behind schedule. Fact-my car was not touched till after 11:30 for an 8:45 appointment. But your guys took a short cut using the close enough, "it's under warranty attitude" and ended up with a dissatisfied customer. This is now the left wheel toe was out in RED at 2900 miles(2000 miles from before). We did not hit a Pothole with the left front, as that would be in the middle of the road and it isn't winter.We drive rt202 and rt44, no potholes. My last 2020 RAV4 lasted 45,000 miles till the tires were worn out Because the alignment was closer to the CENTER of the specs. I have had Toyotas since the 80's. So I have been around the block and do most of my own services. But Nick saying your alignment rack is calibrated every week is a false, as I know the Calibration rack alignment techs aren't in every town. Toyotas are usually made of good solid parts and the alignments are solid for 10's of thousands of miles. Maybe the time before at 1000 miles that tech in your shop left something loose on the left tie rod? As it stands now it will not make it to 35k on the tires. The only thing you guys did right was giving me a loaner. I will go elsewhere for all service. I have advised my many family and friends who own Toyotas of my experiences. I have always bought and leased my cars from the dealership that gives me the best experience with Service and sales. Service being the key item. Tell Julio, I wont in the future be buying or leasing a car for you guys.

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1.0

Garbage service!

Garbage service!! They don't fixed problems and don't honor warranty's not to mention very expensive! I would honestly say BEWARE cause when you find out they're Garbage it's too late!! I would go anywhere else!! Did I mention Garbage customer service!!

1.0

Garbage service!

Garbage service!! They don't fixed problems and don't honor warranty's not to mention very expensive! I would honestly say BEWARE cause when you find out they're Garbage it's too late!! I would go anywhere else!! Did I mention Garbage customer service!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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4.0

Did not explain cost before work was done.

Did not explain cost before work was done. Asdf doghouse jhgt bank oknh bug fhyc

4.0

Did not explain cost before work was done.

Did not explain cost before work was done. Asdf doghouse jhgt bank oknh bug fhyc

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Pluto, I am sorry for any lack of transparency regarding our services. I will be sure to pass along your feedback to my team to help us improve. If you have any questions, please don't hesitate to reach out. Thank you, Paul Mandirola - Regional Service Manager Toyota and Honda - (860) 658-3570

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2.0

Disorganized upon arrival.

Disorganized upon arrival. Was assigned one person then had to deal with someone different. Car listed on website had been sold. Would not buy from here again.

2.0

Disorganized upon arrival.

Disorganized upon arrival. Was assigned one person then had to deal with someone different. Car listed on website had been sold. Would not buy from here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Shannon, I'm sorry to read about your experience. It sounds like we didn't meet our usual standards of efficiency and communication during your visit, and I sincerely apologize. I understand we've lost your future business, but I want to make sure your concerns get properly addressed. I will search for your contact information and reach out directly. Thank you, Luis Plaza - General Sales Manager - 860-658-3527

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5.0

Top notch service !

Top notch service ! Definitely will come back mike was plesent and explained everything very well

5.0

Top notch service !

Top notch service ! Definitely will come back mike was plesent and explained everything very well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to have earned your repeat business! Thank you for choosing Hoffman Toyota and for sharing your experience. Drive safely!

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1.0

Not to be trusted

I bought a 2021 Toyota from Hofman Honda (Julio) was the salesman. He was very quick to make sure I got the car I wanted and was out the door the same day (unexpected) thought I'd pick it up the next day (as had previously with other vehicles purchased so they could get them ready/detailed). This car wasn't! Getting the car home I noticed the front bumper wasn't fully attached, called and explained the issue. (Also was given only ONE key), was told to bring the car in (on a Wednesday), given a loaner, explained to Julio I wouldn't be able to drop it off until the next Friday, as i was working late the following day (Thursday), i would drop off the loaner and pickup my car on Fri after work. I received the following day an email saying he needed the car back and the plates asap. Umm I already explained I couldn't deliver until Friday. Then Friday morning I received ANOTHER email saying to drop off the loaner car asap as it was the only plates he had. I DID EXPLAIN when I picked up the loaner car WHEN I would drop off the loaner car. Just a lot of nonsense. Then this weekend I pulled up the front driver mat and the whole carpet underneath is ruined. BE careful what you purchase here!!!!! Not to be trusted!!!!! So not good! Would NOT recommend, UNLESS you go thru the car w/a fine tooth comb! Be careful what you buy

1.0

Not to be trusted

I bought a 2021 Toyota from Hofman Honda (Julio) was the salesman. He was very quick to make sure I got the car I wanted and was out the door the same day (unexpected) thought I'd pick it up the next day (as had previously with other vehicles purchased so they could get them ready/detailed). This car wasn't! Getting the car home I noticed the front bumper wasn't fully attached, called and explained the issue. (Also was given only ONE key), was told to bring the car in (on a Wednesday), given a loaner, explained to Julio I wouldn't be able to drop it off until the next Friday, as i was working late the following day (Thursday), i would drop off the loaner and pickup my car on Fri after work. I received the following day an email saying he needed the car back and the plates asap. Umm I already explained I couldn't deliver until Friday. Then Friday morning I received ANOTHER email saying to drop off the loaner car asap as it was the only plates he had. I DID EXPLAIN when I picked up the loaner car WHEN I would drop off the loaner car. Just a lot of nonsense. Then this weekend I pulled up the front driver mat and the whole carpet underneath is ruined. BE careful what you purchase here!!!!! Not to be trusted!!!!! So not good! Would NOT recommend, UNLESS you go thru the car w/a fine tooth comb! Be careful what you buy

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dawn, I'm sorry to read about your experience. This is not the level of service we aim for and it's clear that there were some miscommunications here. We'd like to address these issues directly with you and work towards a resolution - especially regarding the condition of your vehicle. We will reach out to you to discuss this further. Thank you, Luis Plaza - General Sales Manager - 860-658-3527

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