Hoffman Toyota

I had an outstanding experience at Toyota West Simsbury thanks to Luis, Jamal, and Jose. From the moment I walked in, they were friendly, professional, and genuinely helpful. Luis was knowledgeable and took the time to explain everything clearly, making sure I was comfortable with each step of the process. Jamal made financing easy and stress-free, offering great options and answering all of my questions with patience. Jose ensured the vehicle was in perfect condition and walked me through all the features before I drove off the lot. Their teamwork and customer-first attitude made the whole experience smooth and enjoyable. I highly recommend this team if you’re looking for top-notch service and a dealership you can trust!

My husband and I had a wonderful experience here. Dave Biolo is a great salesman and their management team/finance team are great. Smooth and easy process all while being treated with total respect and concern for providing a safe car for myself and family. Never felt like we were being taken advantage of or any of that behavior you get other places. Thanks Hoffman!

ENGLISH- ESPAÑOL Beware of Hoffman Toyota. Worst car-buying experience I've ever had After taking my down payment, the salesperson (Jose Rivera) went MIA, never updated me on the status. I had to constantly chase him down, he never answered his phone, and getting in touch was extremely difficult. When the car arrived, Jose and the finance guy tried to sneak in a higher monthly payment than we agreed on (not an upsell, just a flat-out switch). I caught it in the moment, and they backed off. In my first statement I realized the car had been sold to me for $1,100 more than the agreed price. The manager, Luis Plaza, tried to pin the mistake on the bank (Hoffman's own bank, btw). But the bank only sent the amount the dealership asked for, so yes, they tried to scam me again. They refunded the $1,100, but by then I had completely lost trust. I decided to return the car and trade it in for the one I originally wanted. They knew they messed up, so they gave me good deal. But there is more. When the new car arrived, it had been damaged during unloading. I was given two options: either send the car back and wait 3+ months for another, or accept a repaired "new" car. I didn't have time to wait, so I had no choice but to accept the repair. I asked for a discount but the manager refused and just got attitude from him. 6 months after, and my car got towed because of an insurance lapse... and that's when I found out I'd been driving an uninsured car the whole time because the paperwork they gave me had the wrong VIN number. I had been paying insurance on a completely different vehicle. If I'd gotten into an accident, the consequences would've been devastating. To top it off, the bank that financed the new loan didn't receive the title, due to the wrong paperwork from Hoffman. All of this ended up costing me: $400+ in DMV fines and towing fees + $1,000 in insurance payments for a car I didn't even own. They never took responsibility, just blamed the bank, the insurance, anyone but themselves. They only refunded $200 of the DMV fine "as a favor" even though they caused the issue. Sloppy, dishonest, and dangerous. Avoid this place at all costs. --------------- La peor experiencia que he tenido. Después de dar la cuota inicial, el vendedor (Jose Rivera) desapareció. Nunca me actualiazaba sobre el estado del auto. Tuve que estar detrás de él todo el tiempo, no contestaba el teléfono, y fue casi imposible comunicarme con él. Cuando llegó el auto, Jose y el señor de finanzas trataron subirle el precio a la cuota mensual que habiamos acordado y cuando me di cuenta intentaron enredarme y se echaron para atrás. En mi primer estado de cuenta, vi que el auto me habían cobrado $1,100 más de lo acordado. El manager, Luis Plaza, intentó culpar al banco (el banco de Hoffman). Pero el banco solo desembolsó lo que el concesionaria solicitó, me intentaron estafar otra vez. Me devolvieron los $1,100, pero ya no confiaba en ellos. Decidí devolver ese auto y cambiarlo por el que originalmente quería. Como sabían lo que habían hecho, me dieron un buen precio. Pero eso no es todo. Cuando llegó el segundo auto, se dañó durante la descarga. Me dieron dos opciones: devolverlo y esperar más de 3 meses por otro, o aceptar el auto nuevo reparado. No podía esperar tanto, así que no tuve otra opción que aceptarlo. Pedí un descuento, pero el gerente se negó y me fue grosero. Pasan 6 meses y la grúa se llevó mi auto porque la registración estaba suspendida, ahí descubrí que había estado manejando sin seguro todo ese tiempo. Porque Hoffman Toyota me dio un número de VIN equivocado, estuve pagando seguro por otro carro. Si hubiera tenido un accidente, las consecuencias habrían sido gravísimas. Ademá, el banco que financió el segundo préstamo no recibió el título del auto, por el error en la documentación entregada por Hoffman Toyota. Todo esto me costó más de $400 en multas del DMV y la grúa, más $1,000 del seguro que pagué por un auto que ni siquiera era el

Purchased a Tacoma TRD in April. From start to finish the experience was positive! I certainly would purchase from Hoffman again!

I've used Hoffman Toyota and Honda for many years; both for sales and service. There is not a better dealership in all of CT. I think they are great. Just traded in my Honda purchased from Hoffman Honda for a used Genesis from Hoffman Toyota. Smooth purchase and great staff!!! I'll continue to be a dedicated customer for all my automotive needs. I highly recommend them!!

Hoffman Toyota has excellent service and staff. Jose Rivera provided excellent guidance for us when purchasing our Toyota Prius Prime.

Great experience the whole process start to finish was mad easy by my salesperson Julie Hoag set up the Toyota app on my Iphone for my new 2025 Rav4 Limited Hybrid

The service department is out to take your money and not to do good service on your car. They have screwed up with servicing our car twice. Tired to sell us services we didn't need and didn't catch issues that were present. Very disappointed with their service!

Extremely knowledgeable about the product Very friendly and helpful personnel Could not have had a better customer experience Will recommend to others

Fixed my car with no issues. Very professional staff that was very helpful and friendly