Hoffman Toyota

I rarely leave negative reviews, but my experience with Hoffman Toyota of West Simsbury was disappointing enough that I feel other buyers should know what happened. I purchased a BMW M440i for approximately $60,000 with about 25,000 miles. Before the sale, the dealership’s inspection paperwork (“iPacket”) indicated that an aftermarket Valvetronic exhaust valve issue had been repaired during its multi-point inspection, including the part number for the repair. Within the first week of ownership, it became clear the exhaust valve was not functioning properly. The mechanical valve was seized and would not open or close. I brought the vehicle back to the dealership, but they were unable to resolve the problem. During that visit I was provided with a Toyota Corolla as a loaner, which, while not the main issue, was quite a contrast after purchasing a performance BMW. Wanting an independent opinion, I paid for a diagnostic inspection from a reputable BMW specialist. They confirmed that the exhaust’s mechanical valve was frozen—a condition that would not have developed in just one week. I also contacted Valvetronic, the exhaust manufacturer, whose information supported my understanding of the issue. When I discussed these findings with the service manager, the conversation became extremely unprofessional. Rather than discussing the evidence or working toward a solution, I was told the exhaust had been working when I purchased the vehicle, I was accused of being dishonest, profanity was directed at me, and the call ended with the service manager hanging up on me. I then attempted to contact both the Sales Manager and the General Manager, leaving approximately 12 messages over time. Unfortunately, I never received a return phone call. What disappointed me most was not simply the mechanical issue—used cars can have problems. It was the complete lack of customer service, professionalism, empathy, and willingness to work toward a reasonable resolution. I wasn’t expecting perfection; I was expecting accountability and respectful treatment. My advice to prospective buyers is this: if you’re purchasing a non-Toyota vehicle from Hoffman Toyota, have it thoroughly inspected by an independent specialist before buying. More importantly, don’t assume you’ll receive responsive customer service after the sale if an issue arises. I hope the dealership uses this feedback as an opportunity to improve how it treats customers, because no customer should have an experience like this.

George was helpful in fixing an issue with one of the tires. I appreciated his honesty and guidance. Thank you!

Going on a road trip and brought it in to make sure it was ok. Mike found that the water pump was failing and recommended it be replaced. Mike Fuhr is as always the best - Thank you. I have trusted Hoffman for the last 25 years.

Hoffman Toyota is by far the best, most efficient, and eager-to-please dealership I've ever dealt with. The service manager, T.J., is by far the most accessible, capable, and fairest service manager I've come across in all my experience. His office door remained open the entire time I was in the dealership awaiting the replacement of the battery for my Camry Hybrid. Working directly under T.J. was Felipe, who demonstrated the utmost patience and consideration when dealing with me and my specific needs, answering all of my questions with total kindness and respect. It was a most pleasurable experience working with them both and I would highly recommend Hoffman Toyota to any and all Toyota devotees.

Sales process was fast and easy. Staff were friendly and helpful. Good value on trade and purchase.

I recently had the pleasure of working with Jose, Manager Luis, and Jamal at Toyota of Simsbury, Connecticut, and I couldn’t be more impressed with the level of service I received. From start to finish, the entire process was smooth, professional, and incredibly efficient. Jose was an absolute pleasure to work with. He listened to my needs, provided detailed information, and was patient in answering all my questions. He made sure I understood all the options available and helped me find the perfect car that fit my lifestyle and budget. Manager Luis went above and beyond to ensure that I got the best deal. He was transparent, friendly, and clearly dedicated to customer satisfaction. He made sure the numbers worked out in my favor, and I felt confident in my decision to go with Toyota of Simsbury. Jamal was also instrumental in finalizing everything. His professionalism and attention to detail ensured that the entire paperwork process was seamless and quick. It was clear that he genuinely cares about making the experience as easy and stress-free as possible for customers. Thanks to their combined efforts, I walked away with an amazing car lease and a feeling of trust in this dealership. If you’re in the market for a car, I highly recommend working with this fantastic team! They make the car-buying experience truly exceptional.

Cameron at Hoffman was the best to work with. Clear and prompt communication and went above and beyond to secure the truck I purchased.

I’ve been coming to this Toyota dealership for many years, and my new 2025 Toyota RAV4 purchase was another great experience. Manager Luis Plaza provided outstanding service—professional, attentive, and truly made the process smooth. Leslie was also excellent and very helpful throughout. Highly recommend!

We had very good experience with Hoffman Toyota dealership. Eddie was very knowledgeable and helpful.

Great experience! Working with Dave was great, he wasn’t persistent, very polite and professional he explained everything, very knowledgeable.Would definitely recommend Dave and Hoffman Dealer .