Karl Malone Toyota

I recently purchased a Toyota Tacoma. I called first to make sure they have the truck I am interested to see and possibly purchase. Mike from sales answered politely and assured me that the type, model, and year I prefer is available. He scheduled my appointment the same day within an hour. When I got there, Mike was waiting in the lobby, on time, and greeted me politely. Showed me the 3 models they have available for Tacoma. he gave me all the detailed info I need and I test drove this nice Tacoma. Mike is a good sales person. He knows what info he needs to provide with the customer, he is very polite, attentive, and knows his stuff- answered all my inquiries. I must say I only stayed in the dealership within the hour. Mike made it all possible. He is polite, prompt, and saved a lot of my time and his. Very professional. I will definitely refer Mike and Karl Malone dealership to my family and friends on their next purchase. Thank you for a good service. I like my truck....a lot!! Maria H.

Blenda was fast and efficient. Explained questions I had about certain car operations. Happily and informative. In and out in an hour as promised. And explained future car maintenance schedule. 👍

This place is either dishonest or incompetent. They told me that my tires were dangerous, nearly bald, and had a bubble in them. This didn't make sense because the tires were not that old. I took the car to a real tire shopped confirmed they were just fine. These people trying to scare me into giving the money is just immoral. They are a bunch of crooks.

Had a regular service checkup on Monday 3/31/25. They got me right in and out within an hour. Service dept was very helpful! Always so professional!

Daniel is always great, he keep me updated of what needs to be done and why. The service is always spotless and fast

Good service dealer for my Toyota.they service my car right and they are professional.

Very professional and quick service have been using dealership for quite some time, bought my vehicle there

Not the best in customer service. As I drove in for a scheduled appointment it took several minutes before anyone acknowledged I was there. When I got a text my car was done I had to go looking for the service rep to get checked out. There’s not much “personal” in their personal service.

Blenda is Awesome! She under promised and over delivered! I’ll be back for sure! Thanks again for everything

Went in for my first oil change and when I picked up my new Tundra it had 12 miles more on it than when I dropped it off. Also they hadn’t washed it or topped off the washer fluid. When I called back to inform them of the miles they told me they test drive every vehicle they have in for service. You test drive my truck for a simple oil change? That makes no sense. I have been in the car business for 23 years and my dealership doesn’t do that nor does anyone else. Someone took my truck to get lunch and/or run some errands. I gave you no permission to drive my truck off the lot. What if you had wrecked it? This is a lease and I am charged for every mile I go over. I have called several times with no response from the service manager. This is very disappointing and I do not recommend you go to this dealership. I will be calling Toyota and Chris the dealer rep next. Please get back to me.