Karl Malone Toyota

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
193 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 23, 2020

    After leaving the dealership and once I got home, the car was leaking oil, this was not a small leak it was a steady flow, about 1.5-2 quarts leaked out.... Will be taking the car back to the dealership to have them do the repairs and as this was their error. I expect this to be covered at no cost. There was no leaks before the oil change and now it won't even hold any oil. Will keep this updated.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    October 21, 2020

    felt ripped off on my replacement bulbs for my tail lights $59.00 each is not honest four bulbs cost almost as much as an alternater bought my truck from... you guys my wife wants a new car sadly I won't come from you.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • March 19, 2014

    Everyone and I mean everyone at Karl Malone Toyota is so friendly. From the gentlemen who sold us our Prius down to the guys in the service department... we have always had a great experience at Karl Malone. The dealership itself is beautiful and always clean. There is plenty of comfy waiting couches, free drinks and popcorn...my son LOVES coming to get the car serviced...and at 11 he can be a tough customer lol! I am always impressed with the level of customer service they have...everyone is always smiling and asks if you need anything. We get our car back in better condition than when we drop it off every time. From the complimentary car wash to topping off all my fluids and checking my tires, when I get back into my car it feels like the first day we bought it all over again!!! Thanks Karl Malone!!! :D

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 12, 2020

    i put up a one star rating last week. it over the cost of a repair. i was quoted a price around 450.00 to 550.00 but was charged 770.00. since my review... the service manger called me and apologized for the issue. it really was a misquote, an employee error. he was really sincere and i was charged what i was quoted and refunded me the difference. i honestly don't know any mechanic or dealership that would do this. after our conversation i really believe employees at karl malone do care...

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Tad, thank you for being so kind as to update your review. We really appreciate you working with us and want you to know we care and want you as our c...ustomer for many years to come!!!

  • 5.0 out of 5
    October 4, 2020

    Bought the car there would not go any place else. They treated us very good. They picked me up and delivered my car . The best

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks Wendy!!! Your feedback is very appreciated. We look forward to taking great care of you on your next visit!!!

  • 5.0 out of 5
    September 29, 2020

    Very quick for 10k check up and oil change. I also bought parts from this location and it was clean and easy. I would use them again

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ryan, thanks for your amazing feedback! We really appreciate you and your business!!!

  • 4.0 out of 5
    September 29, 2020

    The people are great but I was not happy so hopefully when I go back up there I drive away in something I like. And get forced to by something I dont want... because of the banks not financing

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 9, 2020

    I’ve been driving for over 50 years. We bought a new Rav4 earlier this year. When it was time for the first maintenance, we took it to Karl Malone Toyota... in Draper and received the fastest; easiest service we’ve ever had. A job well, well done!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Rick, thanks for your wonderful feedback about your experience with us. We are happy to hear everything went well and want you to know your kind words... mean the world to us!!!

  • 5.0 out of 5
    September 5, 2020

    Ty, Nick and Scott are great! Anyone looking for new or used vehicles needs to look no further. We have purchased a Highlander, Tundra, and a Tacoma here.... Loved them all!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the wonderful review Cleggster! We love that you are our amazing customer!!!

  • 5.0 out of 5
    September 4, 2020

    Brought my 4Runner in for routine service and recall issue. Kept informed of problems and kept updated throughout the day. Have used this Toyota service... since I purchased my vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks 4Runner fan!!! Your wonderful feedback is greatly appreciated! Thanks for being our amazing customer!!!

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