Ken Nelson Auto Group

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4.1
(67 reviews)
Visit Ken Nelson Auto Group
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (815) 595-4049 (815) 595-4049
Used (815) 595-4086 (815) 595-4086
Service (815) 734-3769 (815) 734-3769

Inventory

See all 304 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since November 2005.
Ken Nelson Auto Group offers 10 new vehicle franchises in one convenient location. Shop Chevrolet Cadillac Buick GMC Toyota Chrysler Dodge Jeep Ram and Nissan plus our great selection of pre-owned and manufacturer certified vehicles all on North Galena Avenue in Dixon IL!
Ten New Car Franchises in One Convenient Location!

Service center

Phone number (815) 734-3769

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

4.1
(67 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

We bought a car purchased the extended warranty for a

We bought a car purchased the extended warranty for a Nissan rogue the sales guy made it clear for repairs with this warranty we need it to be serviced here....had a bad sensor had it towed there from in town part got replaced a few days later same problem happens as before but we're in rockford so going by what the sales man said we had it towed to dixon $300 bill because we were under the impression it HAD to be serviced at ken nelson....the service guy explained that was not true....great so he said it was the same part and Nissan would cover $130 and that was guaranteed and that the service manager would just have to sign off on it. A few MONTHS later we call no call back so we stop in just to have the manager tell us ohh sorry I was just about to call you...IM SURE either way sorry dont see that happening and basically found out everyone here Is just spinning us and will lie to your face about customer service first and last car I plan to buy from this place....don't bother!!!

1.0

We bought a car purchased the extended warranty for a

We bought a car purchased the extended warranty for a Nissan rogue the sales guy made it clear for repairs with this warranty we need it to be serviced here....had a bad sensor had it towed there from in town part got replaced a few days later same problem happens as before but we're in rockford so going by what the sales man said we had it towed to dixon $300 bill because we were under the impression it HAD to be serviced at ken nelson....the service guy explained that was not true....great so he said it was the same part and Nissan would cover $130 and that was guaranteed and that the service manager would just have to sign off on it. A few MONTHS later we call no call back so we stop in just to have the manager tell us ohh sorry I was just about to call you...IM SURE either way sorry dont see that happening and basically found out everyone here Is just spinning us and will lie to your face about customer service first and last car I plan to buy from this place....don't bother!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Mr. Hammer, as I responded to your Google review, I am having trouble finding a Nissan service or sale under the last name your Google review was posted with. Please give me a call so I can get more information about your experience. 815-288-4455, you can ask for Mandy. Thank you, and I am sorry for the miscommunication with your warranty.

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2.0

Trying to steal trades

Contacted via Cars.com, to check on a 3500 SLE. Sales person called and we spoke about what I was trying to accomplish. I sent him pictures of my trade, the vin number etc. his manager put a number on my trade that was laughable. Needless to say, I won’t do business with them. I also sent him comparable used vehicles so he could see what the market was, but the guy has blinders on.

2.0

Trying to steal trades

Contacted via Cars.com, to check on a 3500 SLE. Sales person called and we spoke about what I was trying to accomplish. I sent him pictures of my trade, the vin number etc. his manager put a number on my trade that was laughable. Needless to say, I won’t do business with them. I also sent him comparable used vehicles so he could see what the market was, but the guy has blinders on.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We are sorry we couldn't agree on an amount for your trade, Mark. It can be very difficult to find solid market values on very new vehicles such as your 2024 Chevy 2500HD. We hope you were able to find a vehicle you love!

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5.0

Ask for Donna Fields!

The atmosphere at Ken Nelson is amazing! My sales & leasing professional is very competent and proficient in her profession. I will be returning in the future and recommending to everyone!

5.0

Ask for Donna Fields!

The atmosphere at Ken Nelson is amazing! My sales & leasing professional is very competent and proficient in her profession. I will be returning in the future and recommending to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Brayden at Ken Nelson is awesome!

I can't say how hard it's been to find a great car that I can afford. Brayden Reyes at Ken Nelson really worked hard to help me!! I would recommend everyone to go see Brayden Reyes!!

5.0

Brayden at Ken Nelson is awesome!

I can't say how hard it's been to find a great car that I can afford. Brayden Reyes at Ken Nelson really worked hard to help me!! I would recommend everyone to go see Brayden Reyes!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Brayden at Ken Nelson is awesome!

I can't say how hard it's been to find a great car that I can afford. Brayden Reyes at Ken Nelson really worked hard to help me!! I would recommend everyone to go see Brayden Reyes!!

5.0

Brayden at Ken Nelson is awesome!

I can't say how hard it's been to find a great car that I can afford. Brayden Reyes at Ken Nelson really worked hard to help me!! I would recommend everyone to go see Brayden Reyes!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great place to shop for a vehicle!

James was my Saleman and I'd recommend him to anyone, he was up front with everything, the carfax and all... easy to work with and very nice!!

5.0

Great place to shop for a vehicle!

James was my Saleman and I'd recommend him to anyone, he was up front with everything, the carfax and all... easy to work with and very nice!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Koby has been there for me for the last 3 vehicles that

Koby has been there for me for the last 3 vehicles that me and my wife have gotten. He is always willing to help with anything and has done great with us. He had all the paperwork done for me when I came back so fast and easy for me. Thank you koby

5.0

Koby has been there for me for the last 3 vehicles that

Koby has been there for me for the last 3 vehicles that me and my wife have gotten. He is always willing to help with anything and has done great with us. He had all the paperwork done for me when I came back so fast and easy for me. Thank you koby

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

Terrible experience,Never will do business with again!

Terrible experience,Never will do business with again!Bad sales representation and terrible assistance after sale!

1.0

Terrible experience,Never will do business with again!

Terrible experience,Never will do business with again!Bad sales representation and terrible assistance after sale!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Excellent sales team

Austin Sheffield and the team at Ken Nelson made my purchase a smooth transaction! Austin did a great job explaining everything and ensuring I had all of the needed information to safely operate my new vehicle!

5.0

Excellent sales team

Austin Sheffield and the team at Ken Nelson made my purchase a smooth transaction! Austin did a great job explaining everything and ensuring I had all of the needed information to safely operate my new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great service and staff

We broke down on I39. Drove to Ken Nelson. They got our truck in and repaired that day. The entire staff were great. Thank you

5.0

Great service and staff

We broke down on I39. Drove to Ken Nelson. They got our truck in and repaired that day. The entire staff were great. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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