Reviews
Chris Forchelli did an excellent job shepherding my
Chris Forchelli did an excellent job shepherding my Highlander throughout the service process. He kept me aware of the status and got me on my way expeditiously. Thanks, Chris.
Chris Forchelli did an excellent job shepherding my
Chris Forchelli did an excellent job shepherding my Highlander throughout the service process. He kept me aware of the status and got me on my way expeditiously. Thanks, Chris.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jared Cain has taken care of my Toyota Prius service for
Jared Cain has taken care of my Toyota Prius service for a number of years. He is always helpful and courteous and the ultimate car repair professional. Great to work with him on my visits to Lia Toyota. Paul Higgins
Jared Cain has taken care of my Toyota Prius service for
Jared Cain has taken care of my Toyota Prius service for a number of years. He is always helpful and courteous and the ultimate car repair professional. Great to work with him on my visits to Lia Toyota. Paul Higgins
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paul, we're delighted Jared has proven to be your Prius's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you again!
I got an oil change and tire rotation here.
I got an oil change and tire rotation here. The work was done quickly and Jared Cain did a good job of keeping me informed.
I got an oil change and tire rotation here.
I got an oil change and tire rotation here. The work was done quickly and Jared Cain did a good job of keeping me informed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Jared was convenient and well-communicated. See you next time!
Justin and his team at Lia are fantastic!
Justin and his team at Lia are fantastic! They always listen and ask questions to be sure they understand your concerns. When something doesn’t look right that is outside the scope of their defined task, they communicate the concern and provide pictures!
Justin and his team at Lia are fantastic!
Justin and his team at Lia are fantastic! They always listen and ask questions to be sure they understand your concerns. When something doesn’t look right that is outside the scope of their defined task, they communicate the concern and provide pictures!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you enjoyed an accommodating and thorough visit with Justin! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Lia Toyota for the best service!
I had been having a strange noice whenever I stepped on
I had been having a strange noice whenever I stepped on my acceleration, Sarah Richards documented the noise which the other attendant didn't do, and made sure it was taken care of, it turned out to be my transmission! Big deal! She made sure everything turned out okay with my car. I am very happy with the job she is doing. Great job Sarah Richards.👍
I had been having a strange noice whenever I stepped on
I had been having a strange noice whenever I stepped on my acceleration, Sarah Richards documented the noise which the other attendant didn't do, and made sure it was taken care of, it turned out to be my transmission! Big deal! She made sure everything turned out okay with my car. I am very happy with the job she is doing. Great job Sarah Richards.👍
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your positive feedback on the service and support provided to you by Sarah! She's the consummate advocate for our valued customers, and we're pleased to know how satisfied you were with this experience. See you next time!
My recent visit to Lia Toyota of Colonie was made
My recent visit to Lia Toyota of Colonie was made pleasant due to a great service advisor, Naomi Hughes. Naomi is thorough, friendly and professional, she really shows she likes her job and enjoys providing excellent customer service.
My recent visit to Lia Toyota of Colonie was made
My recent visit to Lia Toyota of Colonie was made pleasant due to a great service advisor, Naomi Hughes. Naomi is thorough, friendly and professional, she really shows she likes her job and enjoys providing excellent customer service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for letting us know how satisfied you were with Naomi's assistance, Cheryl! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as superb.
Had a great car buying experience thanks to Joseph
Had a great car buying experience thanks to Joseph Tanski. It made a stressful process easy and transparent. Would recommend him to family and friends.
Had a great car buying experience thanks to Joseph
Had a great car buying experience thanks to Joseph Tanski. It made a stressful process easy and transparent. Would recommend him to family and friends.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted Joseph and the Lia Toyota team provided you with an experience worth recommending. We truly appreciate you telling us what you liked about this transaction. Enjoy your new car!
I always bring my vehicle to Lia Toyota to be serviced.
I always bring my vehicle to Lia Toyota to be serviced. Christopher Forchilli was wonderful to work with. He kept me informed about the time it would take to service my vehicle. And when I had questions he was able to answer them without making me feel as though I was being a pain.
I always bring my vehicle to Lia Toyota to be serviced.
I always bring my vehicle to Lia Toyota to be serviced. Christopher Forchilli was wonderful to work with. He kept me informed about the time it would take to service my vehicle. And when I had questions he was able to answer them without making me feel as though I was being a pain.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, DebJean! We're pleased you had another great service experience with us, and that Christopher made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!
Justin Cole was professional, courteous and very
Justin Cole was professional, courteous and very responsive to my questions and concerns. Lia Toyota is fortunate to have him in their employ.
Justin Cole was professional, courteous and very
Justin Cole was professional, courteous and very responsive to my questions and concerns. Lia Toyota is fortunate to have him in their employ.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Josephine, thanks for taking a moment to let us know how helpful you found this visit! We're delighted Justin provided you with all the answers you needed to make this a positive experience. We're happy to be of service!
Too expensive and they always find something wrong the
Too expensive and they always find something wrong the girl who waited on us was kinda rude
Too expensive and they always find something wrong the
Too expensive and they always find something wrong the girl who waited on us was kinda rude
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair