Lia Toyota of Colonie

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
168 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 12, 2019

    cedric sabb went out of his way to make our experience pleasant. He was excellent in helping us with our decision with out being intrusive and yet provided... all the answers.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicle, Steve! We are thrilled that we had the opportunity to do business with you, and that Cedric could guide you to th...e perfect car! If you have any further questions or concerns, please don't hesitate to let us know. We wish you the safest of travels in your new ride.

  • 5.0 out of 5
    October 29, 2019

    Joey King provided a excellent car buying experience and we were able to come to a agreement for the exact model I was looking for. Would recommend Joey... to anyone looking for a great deal

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Warner, Congratulations on your new vehicle! We are thrilled that Joey could accommodate your preferences and needs and get you into the perfect car. ...We thank you for leaving him this kind recommendation, and we hope to see you again when the time comes for your first service.

  • January 20, 2015

    Art Palazollo was the person that checked me in and listened to me try to explain the noises I had heard and what had happened. He was excellent at asking... the right questions and figuring out what I was saying. He made me feel good about bringing my car there. It turned out that they could find nothing wrong and it was checked out thoroughly. Everything was tight and as it should be. He told me even before leaving the car that it might have just been a chunk of ice dislodging. We felt it was best to have it checked out anyway. The cost of just checking it out was explained right up front. It checked out fine and I have peace of mind. I would definitely bring my car back for any needed service. It was another great experience. Thank you so much.

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    Came in for service or repair
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  • 5.0 out of 5
    October 28, 2019

    This is the second vehicle I have purchased from Allison Ancowitz. She is a delight to work with. Very customer focused. Knowledgeable in the products... that the dealership offers, thorough in financing options, and a good understanding of service needs. Allie is the only one I will deal with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicle! We are so glad that you decided to work with Allison on another purchase, and we are happy to hear that she took ...exceptional care of you once again. She will be honored to know that she has your confidence, and we are certain that she will continue to provide you with top-quality service in the future.

  • 1.0 out of 5
    October 11, 2019

    Delivered a new 2020 dirty with pine needles under the hood. Also front bumper was scratched! Dealer lost the spare key fob day of delivery. 3rd purchase... there and very last! Sales manager and sales rep failed to respond to calls and emails!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear BobJ, Thank you for taking the time to write your review, and for bringing this matter to our attention. We are very sorry for the lack of commun...ication, this is certainly not how we conduct business on our new car delivery process. Unfortunately, with the name used on your review, we are unable to identify you in our records, but we would welcome the opportunity to discuss your review in more detail. Would you please call me at the dealership on 518-374-3700 or you can email me at arainone@liacars.com, at your earliest convenience. Thank you, Andy Rainone Sales Manager Lia Toyota of Colonie

  • 5.0 out of 5
    August 29, 2019

    I bought my 2017 Toyota highlander from Brent Livinston two years ago and was extremely satisfied with the way he did business with me, that I came... back again this year when my lease was up and immediately asked for him. Hes very patient and honest and not a pushy salesman. I will be recommending anyone of my friends to go see him whenever looking for a car. Thank u so much lia Toyota of Colonie for hiring a top notch salesman.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Scott, thank you very much for sharing your experience with us and your continued loyalty to our dealership. We focus on customer satisfaction and are... glad to hear that Brent showed you how much we value our customers. Enjoy showing off your brand new car!

  • 1.0 out of 5
    August 28, 2019

    Brian Rae did an excellent job with my trade-in and purchase of a new Prius Prime. He connected me with my insurance company. He got me a good interest... rate with my bank.

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    Does recommend this dealer
    Shopped for a new car
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  • 5.0 out of 5
    August 27, 2019

    Every one at the Lia dealership was very friendly fro the time I walked in the. I dealt with Bill Borland who was very receptive to what we wanted and... helped us to get what we wanted. There was no big sales pitch nor was any attempt by anyone involved to try and sell us something we didn’t want. Would I recommend Bill and the dealership? Yes!,

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    On behalf of everyone here, thank you for your thoughtful review. We appreciate your willingness to recommend us to others and look forward to an oppo...rtunity to serve you again.

  • 5.0 out of 5
    August 22, 2019

    I Purchased a new 2019 Tacoma on Saturday 8/16. Having done prior research, my mind was made up upon arrival at the dealership. I had already picked the... vehicle on the Sunday prior , while no one was around. The only thing preventing a purchase were bad numbers or a bad vibe , neither of which occurred. My Salesman, Kermit Salfi , although busy, was prompt and punctual, meeting with me at the designated appointment time. The numbers were more than reasonable , trade in and purchase price. He was also able to squeeze in a few extras. What can I say ? The experience couldn’t have been more pleasant and professional. With that , I look forward to exchanging pleasantries with Kermit as I continue to do business with Lia Toyota.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Keith, thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer except...ional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

  • 5.0 out of 5
    August 19, 2019

    Ask for Brian Rae. His calm and confidence made the car buying process simple and stress free. Everyone I met at Lia Toyota was approachable and professional.... They take good care of their customers. Highly recommend!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Claire, Thank you for leaving Brian this kind review and recommendation! We are so pleased that he could put you at ease and make your overall experie...nce so seamless! We hope you enjoy your new vehicle, and we hope to work with you again in the future.

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