Lia Toyota of Colonie

Art Palazollo was the person that checked me in and listened to me try to explain the noises I had heard and what had happened. He was excellent at asking the right questions and figuring out what I was saying. He made me feel good about bringing my car there. It turned out that they could find nothing wrong and it was checked out thoroughly. Everything was tight and as it should be. He told me even before leaving the car that it might have just been a chunk of ice dislodging. We felt it was best to have it checked out anyway. The cost of just checking it out was explained right up front. It checked out fine and I have peace of mind. I would definitely bring my car back for any needed service. It was another great experience. Thank you so much.

Horrible customer service, rude managers, adding in services that were not required. These guys are disorganized from making bookings and confirming to their techs what work should be done. I won't ever be back to this facility.

Jason was great. Everything went smoothly. Was not pressured to buy a vehicle.