Reviews
Write a reviewExcellent to deal with
Recently purchased a 22. 4Runner, our sales associate was Ralph Flores, who conducted himself in a professional manner and made the entire process as smooth as frogs hair .
John, Thank you for taking the time to leave us this wonderful review! We are honored to have had the opportunity to work with you, and we are so glad that Ralph provided you with a seamless and remarkable experience! It is our pleasure to assist you in any way possible. Wishing you the warmest congratulations on your new Toyota 4Runner- on behalf of the entire team! We hope to see you again when the time comes for your vehicle's first service!
Thank you Tom Pottenburgh for helping me with my purchase...
Thank you Tom Pottenburgh for helping me with my purchase of 2021 RAV Hybrid Limited and also thank you Andrew Small for helping me with all the phone connections. You both were great!
Congratulations on your new Toyota RAV Hybrid Limited! We greatly appreciate the opportunity to work with you, and we are so glad that Tom and Andrew provided you with exceptional care throughout your visit! Thank you so much for your 5-star review! We wish you the safest of travels in your new ride- on behalf of the entire team!
Almost scammed!
Had my 2018 Corolla in for an oil change and tire rotation. Car has 15,500 miles on it. Got a call from service department that they found a rodent nest in the cabin filter with urine and feces in it. Service man said that it should be replaced and that they also have a mesh kit they can install to prevent this from happening again. He also mentioned my brake fluid should be changed because it was due. I couldn't believe what he was telling me so I asked well how much are we talking here, he said $570.00. I almost fell over. I refused it all saying I will have a mechanic friend look at it. Mechanic checked the cabin filter for me and it was semi clean. No nest,no urine and no feces. As far as brake fluid being changed, that only gets done after 100,000 miles or so. This shocked me to think that they were going to scam me out of $570.00. I am furious and I will never have anything to do with Lia Toyota in Colonie, again.
Almost scammed!
Had my 2018 Corolla in for an oil change and tire rotation. Car has 15,500 miles on it. Got a call from service department that they found a rodent nest in the cabin filter with urine and feces in it. Service man said that it should be replaced and that they also have a mesh kit they can install to prevent this from happening again. He also mentioned my brake fluid should be changed because it was due. I couldn't believe what he was telling me so I asked well how much are we talking here, he said $570.00. I almost fell over. I refused it all saying I will have a mechanic friend look at it. Mechanic checked the cabin filter for me and it was semi clean. No nest,no urine and no feces. As far as brake fluid being changed, that only gets done after 100,000 miles or so. This shocked me to think that they were going to scam me out of $570.00. I am furious and I will never have anything to do with Lia Toyota in Colonie, again.
An Elite scam job.
With a lack of car inventory to sell the folks here have taken to the service department as their cash cow. They can write a $1500 bill on a brand new vehicle. My advice, go to anywhere, and I mean anywhere but here. You are a free person to do as you choose but remember this review when you go in for something simple and all of a sudden they want $785. They are the top of the scam charts.
Hello, Thank you for sharing your experience with us. Were so sorry to hear that you didn't have a positive experience with our service department. I would like the opportunity to speak to you on your concerns. Please call me at 518-542-2068 or you can email me, sokeefe@liacars.com Thank you, Sean Okeefe Fixed Operations Manager Lia Toyota Colonie 518-542-2068
I met the person who was very helpful and knowledgeable....
I met the person who was very helpful and knowledgeable. This is Jenifer Colon. Thank you.
Victor, We are so glad that Jennifer could be of assistance to you, and we greatly appreciate you taking the time to leave her this 5-star review! We wish you safe travels, and we hope that you do not hesitate to give us a call if there is ever anything more that Jennifer and the team may help you with.
Awesom Car Shopping Experience
I just purchased a Rav4 from Lia My salesperson Tom Pottenburgh was knowledgeable, straight forward, honest and helpful. It is the 5th car I have purchased from him, all of which have been excellent cars at affordable prices. Two of the cars he sold me each lasted for more than 300000 miles. I would highly recommend him to anyone. Lia and Tom are an unbeatble combination.
Robert, Thank you for taking the time to leave Tom this wonderful review! We are honored by your continued business, and we are delighted that Tom consistently provides you with exceptional care throughout your visits! He will be honored to know that you greatly value his service and that he earned your kind recommendation! We wish you congratulations on your new Toyota RAV4- on behalf of the entire team! Safe travels!
Jennifer Colon was an amazing salesperson, knowledgeable...
Jennifer Colon was an amazing salesperson, knowledgeable and helpful. She made the process easy and I will definitely be referring any friends who need a car to this dealer in the future! Looking forward to being a part of the Toyota family for a long time!
Jes, We greatly appreciate your amazing review and recommendation! Providing a seamless and exceptional experience is always our goal, and we are thrilled that Jennifer's efforts could meet your satisfaction! We wish you the warmest congratulations on your new vehicle! We look forward to providing you and your vehicle with our best care in the years to come! Safe travels!
Quick and Easy
I had Nick Deuel help me buy my first car. Nick helped me find the perfect car. While making the process hassle free, quick, and extremely easy.
Karan, We greatly appreciate your 5-star review! We are honored to have been of assistance to you with your special purchase, and we are so glad that Nick provided you with a smooth and hassle-free experience! We wish you the warmest congratulations on your first new vehicle- on behalf of Nick and the entire team! Please drive safely, and do not hesitate to let us know if we may ever be of further assistance to you in the future.
Brent Livingston was very helpful and professional....
Brent Livingston was very helpful and professional. Thanks brent worked a very good deal. Again thanks
We appreciate you taking the time to leave Brent this 5-star review! Providing top-notch service is so important to us, and we are overjoyed that his efforts met your satisfaction. He will be honored to know that you greatly valued his assistance with your special purchase. Congratulations on your new vehicle- on behalf of Brent and the entire team! We hope to see you again when the time comes for your vehicle's first service.