Lia Toyota of Colonie

T was very satisfied with Vanessa Radley's follow thru on the handling and recommendations and keeping me informed on my visit. It was a pleasure... dealing with her.

Our sales person was Allison Ancowitz, and this 5-star review is specific to her (rather than the dealership as a whole - see below). We were purchasing... a new(ish) used car. Allison was refreshingly different from the stereotypical dealer sales rep. She was not only pleasant and personable; she seemed genuinely excited about the features of the car and gave us good information, but she also gave us enough space to make our decision without high-pressure sales talk. As for the overall experience at Lia Toyota, I would have to deduct at least one star because of the guy who delivered the high-pressure sales pitch for extended warranty insurance. He seemed angry, bordering on rude, when I declined, reinforcing my view that it was a better deal for him than it was for me.

Art Palazollo was the person that checked me in and listened to me try to explain the noises I had heard and what had happened. He was excellent at asking... the right questions and figuring out what I was saying. He made me feel good about bringing my car there. It turned out that they could find nothing wrong and it was checked out thoroughly. Everything was tight and as it should be. He told me even before leaving the car that it might have just been a chunk of ice dislodging. We felt it was best to have it checked out anyway. The cost of just checking it out was explained right up front. It checked out fine and I have peace of mind. I would definitely bring my car back for any needed service. It was another great experience. Thank you so much.

I needed my oil changed on my Camry last week and I just happened to receive an email with a coupon from Lia Toyota for $20.00 off on an oil change. Mike... Kikkert is the service advisor that I have always dealt with when it was time to have work done on my car. I called him and was able to come over that day. The whole job only took an hour and as always was in and out. Never had a problem and Mike Kikkert is a knowledgeable personable service advisor. Thank you Mike

Very pleased with Michael west. He help me from the beginning of the purchasing to the end without any hassle. I heard negativity from my friends on their... car buying experience but mine was very smooth. I would recommend to my friend to see Michael west if you need to buy a new car.

Robyn Ashley checked me in. She is very thorough at intake and after the work completion. I have purchased two new cars at this dealership.

I have had two recent experiences with Lia Toyota for service on my 2017 Sienna Van. Both times Michael Richards took care of my problems and my 10,000... mile check up. Michael Richards was pleasant, helpful and knowledgeable about my problem. I am very pleased with his concern and care for my van. I believe he is a positive asset to the service department. I will ask for him on future check-ups and for any problems that I might encounter with my van.

Robyn Ashley is a great Service Advisor. She is professional, well-spoken and thorough. When she called to consult with me on parts and pricing, I felt... comfortable taking her advice and recommendations. Please pass on my thank you to the Mechanic!

Warren Roger and his associate Peter Dowling offered us a deal on the phone we couldn't refuse. They were great through the whole process. Would... recommend them to our friends and family.

Always very pleased with the personnel at Lia and Jodi kept me advised of all that was being done. Quick and reliable service. Will definately be going... back.