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Totally disappointed!!! Purchased a 2014 Mercedes Benz GLK from Northern Toyota. The car was not serviced at all , detailed(inside and out of the car... dirty...scratches) The salesman did not offer to have car detailed. Lender used is a predatory lender with horrible reviews. Northern Toyota is ALL about a SALE/Commission a NOT THE CUSTOMER BEST INTEREST AT ALL!!! Made a HUGE Mistake purchasing a vehicle from this dealership. HUGE Mistake!!! We are waiting to receive a call back from Tony Larosa - Owner per his response to my complaint posted 1/24/2021. This morning 1/25/2021 we left a message with receptionist to contact us. Again waiting to receive a call back.
The folks at Northshore Toyota are professional and knowledgeable. Just a good experience from beginning to end. Plus they do not make you wait. Service... is expedited and friendly.
I bought a used 2008 Honda Pilot from Northshore Toyota. The sales staff was friendly, not pushy. They helped me and never tried to haggle me or sway me... toward anything else. We got the car for a good price. I had it checked out through a mechanic who said that everything they said they had done to the car was true, and the car was in great running shape. It's nice to go to a dealer that you can trust. This is the fourth vehicle that my family has bought from this dealership with no problems. We will definitely shop here again.
Alex, my salesman made the whole shopping experience about me and what I wanted. He didn’t try to cross sell additional products or even a different vehicle.... I was there to see two vehicles, but one of them sold just a few minutes before I got there. So I test drove the later model and it drove like new, the inside was immaculate. Alex showed me all the features and how everything worked despite me already knowing, but I pretended that I didn’t. Everything went as smooth as it could and everyone was very nice, except one salesman maybe he had a bad day. I just glad he wasn’t mine
Nicholas was very professional and the cookies in the snack room were a nice touch, I guess I should have bought a Toyota but they gave me a good deal
The sales team at Northshore Toyota went above and beyond to help me find the perfect Highlander! Roger was so nice to work with - very helpful and went... the extra mile to make sure we got the right car even though they didn’t have it in stock at their dealership. Ben in the finance department was also great to work with - very detailed and explained everything to me throughout the whole process. Overall, very happy with my experience at Northshore Toyota! Will definitely be buying my next Toyota from them!
3.5 hours for a tire rotation is entirely too long. Rude service person, Charles D. If it wasn’t for service manager apologizing sincerely, I would never... go back or recommend to anyone. Then had to go back as maintenance light was left on!
Technition was working on other vehicles instead of mine but service manager said he was working on mine. Took 2 days to complete. Need to fix this process
Great prompt service. Vehicle was dropped off late afternoon and was ready before 2pm the next day. Rate was very reasonable. Very friendly staff and clean... facility.
Have had horrific experiences with BOTH the New Car Sales Department (Manager Colin Morris and Salesmen Nicholas Bloemer) AND the Service Department (Service... Advisor Daniel Hansen). Colin and Nick are liars and unethical cheats, and Daniel not only failed to do anything to help my car in the SIX DAYS he had it, but his crew re-installed the windshield wipers incorrectly, cracking my windshield. Although Toyota ranks high in new trucks, my family will likely not buy one because our local dealer is so GOD AWFUL at their jobs. Plus, their response to the pandemic is scary at best.